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ANNOUNCING: A NEW JOB OPENING Requisition # 19-0548   Job Description:   SUMMARY Responsible for the coverage, retention, development and satisfaction of a specific group of customers in a specific sales territory as defined by the company. Combined with the ability to utilize company wide resources to create solutions for the customer to with the goal of increasing sales.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Perform the selling function of parts, which includes but not limited to undercarriage, fluids, GET, SOS and consumables. • Attain long and short-term objectives through effective, methodical territory/time management and planning. • Develops territory sales forecast and business plan. • Maintenance of required records regarding customers in the sales territory i.e. lost sales, machine population, surveys, influencers, serial number, and hour meter readings • Conduct and manage scheduled undercarriage/machine inspections. • Maintain good working relationships with shop, parts, sales, rental and all other company department personnel.   EDUCATION and/or EXPERIENCE Bachelors degree in Business Administration or related field and two years related experience and/or training; or equivalent combination of education and experience. Quinn is an Equal Opportunity Employer M /F /V /DV         Jason Bailey

PC Technician Support, Advanced   -   19002EW   Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.  Description   Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. We’re hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone. Position Summary: The Senior Desktop Support technician's primary responsibility is to provide expert-level services and satisfactory resolution to end-user problems pertaining to their desktop/laptop workstations, including hardware, operating system, applications and associated peripherals. The services and support delivered should be considered an example of expert level of services expected from the End User Support team.   Qualifications   Key Job Responsibilities Perform routine to highly complex processes and tasks pertaining to the support of Microsoft Windows and Apple Mac workstations, operating systems and applications that demonstrates a level of experience and professionalism expected from the End User Support team. Perform workstation provisioning tasks, including installation, configuration and deployment of Microsoft Windows and Apple Mac operating systems Install and configure Microsoft Windows and Apple Mac workstation applications using manual, stand-alone and automated methods and tools (e.g. SCCM). Applications include (but are not limited to) productivity applications such as Microsoft Office and infrastructure applications such as Symantec anti-virus Perform peripheral replacements (keyboard, mouse, monitor, USB-attached devices) and basic component installations /replacement (e.g. memory, hard drive) Provide “level 2” support in the use of desktop and laptop workstations, including hardware, operating system and application troubleshooting/repair. Facilitate escalations to Team Lead, “Level 3” Engineering team and/or appropriate vendors as necessary Utilize tools and applications required for administration of Microsoft Windows and Apple Mac workstations, including tools utilized for remote workstation access (e.g. RDP), Microsoft SCCM for application installations, Symantec anti-virus and Enterprise Vault clients, Active Directory for domain binding, group memberships and workstation policy configurations, Microsoft BitLocker for hard drive encryption, and Service Market Place for creating, updating and closing Incident and Request tickets Support testing, validation and assist with deployment of operating system and application upgrades, patches, etc. Demonstrate an in-depth understanding of the skills equivalent to the successful completion of CompTIA A+ certification, including Microsoft operating system fundamentals and file systems, as well as TCP/IP fundamentals, including configuration and administration of workstation and printer network connectivity (wired and wireless) Implement, maintain and troubleshoot workstation file and folder permissions. Provide input and recommendations for the effective administration and management of workstation file and folder permissions, including Local Administrator Rights Demonstrate a strong understanding of Microsoft Active Directory components that pertain to workstations (Organizational Units, policies, group memberships, permissions, etc.) Demonstrate a strong understanding of skills pertaining to CompTIA Security+ certification, including access control and data encryption principles and practices Demonstrate a good understanding and provide basic to advanced support for mobile devices, including mobile device operating system functionality (iOS, Android, Windows Phone) and fundamental mobile device applications Demonstrate a working knowledge of Apple Mac workstations, including the installation, configuration and use of fundamental applications, operating system configurations and peripherals Provide verbal and written communications in a concise and professional manner. Demonstrate an ability to follow instructions. Work well in both independent and group situations. Ensure all activities are properly documented within assigned request and incident tickets. This includes documenting communications with the customer, work performed, planned activities, etc. Contribute to the ongoing success of the End User Support team by meeting defined Service Level Agreements. Demonstrate an ability to interact directly with customers by providing a high degree of customer service at all times. Escalate issues that cannot be resolved in a timely fashion. Demonstrate the ability to work independently with minimal guidance. Provide support and instruction to other members of the End User Support team where appropriate. Experience with the following is a plus: Technical hands-on experience with Microsoft BitLocker Administration and Monitoring (MBAM) Scripting and programming experience in languages such as PowerShell, VBScript, or .NET (C#) with a focus on automation. Preferred experience and/or working knowledge of virtualization platforms such as VMware vSphere, XenServer, Hyper-V or related technologies A+ Certification or equivalent Asset and Hardware/Software Lifecycle Management Experience with HP & Lenovo Hardware    Experience and Education Requirements:       High school graduate or equivalent education achievement necessary. College degree preferred      Experience working with Microsoft Windows workstation hardware and software required      Experience working with Apple Mac workstation hardware and software required      Experience with fundamental workstation infrastructure applications and tools (e.g. anti-virus, Active Directory, etc.) required      Three to five years of experience deploying, using and maintaining Microsoft Windows workstation operating systems, Microsoft Office suite (including Microsoft Outlook) and Microsoft System Center Configuration Manager (SCCM) required     Experience with mobile devices and mobile device support preferred     CompTIA A+ and/or Security+ certification(s) preferred       James

Administrative Assistant, Specialist   -   19002GE   Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.   Description   Administrative Assistant Primary responsibility is delivering administrative assistance in day-to day job. Administer general business office activities. Such activities are clerical in nature and may include mail, word processing, filing, order processing, telephone answering and stationery supplies.   Essential Responsibilities:  Highly effective support of a large sized team (8+).  Responsible for providing administrative support to functional area(s), department manager(s) and/or staff.  Uses automated office equipment and business applications as needed such as Powerpoint, Excel, expense management and travel booking software.  May be responsible for the preparation of reports, graphs, and presentations, conducting research and illustrating data using spreadsheet, database and graphic software.   Acts as an information source on organization policies and procedures. Assists with onboarding new employees.   May coordinate special projects and department activities. Screens calls, takes and delivers messages, provides information to callers.  May order and maintain office supplies, prepare and sort mail, make appointments and travel arrangements.  Other duties as assigned.   Internal expert on Blue Shield administrative systems.     Qualifications   Requires advanced knowledge within a specific discipline typically gained through extensive work experience and/or education. Typically, requires minimum of 7 years of experience.  May require vocational or technical education in addition to prior work experience.       James

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.  Description   We are looking for a customer focused marketer who can bring creative solutions and strong project management skills to engage with a variety of key functional areas at Blue Shield. This is an exciting opportunity for an experienced marketing professional with excellent communication and project management skills to gain a deep understanding of a variety of key functional areas at Blue Shield.   As part of the Bay Area-based, strategic marketing team, this role will contribute to the development of programs and services that support our external sales and account management teams statewide. This role will focus on developing and deploying a variety of marketing tools and experiences that uniquely express Blue Shield’s mission, vision and capabilities to key audiences including brokers, consultants, employer groups and members.   This position provides opportunity for personal growth and professional advancement and is ideally suited for a detail-oriented problem-solver who seeks to make impactful change.   Responsibilities: Collaborate with key cross functional teams - including sales and account management, creative, operations, product, digital, communications, and legal - to develop marketing content for multi-channel distribution. Contribute to the ongoing effort to represent Blue Shield’s mission, vision, clinical story, network, products, and experience in the market. Management of business needs supporting sales and account management teams selling and retaining small business customers, including management and distribution of print and digital marketing assets. Maintain web-based content and printed materials for product cycles. Partner with other lines of business for marketing content development, document management and distribution. Support the development, implementation, and adoption of digital tools for internal and external users. Work on special projects as designated by manager.   Qualifications   Preferred skills, knowledge, and ability requirements: Knowledge of marketing principles and demonstrable ability to apply them strategically and tactically in the heavily regulated health care plan market. Proven success in meeting campaign and/or project goals and objectives, timelines and budgets. Excellent collaborative, communication (verbal and written), and presentation skills. Ability to build and maintain positive relationships with external partners and internal colleagues across the organization to overcome challenges and meet deadlines. Excellent organizational and project management skills and ability to manage multiple, competing priorities simultaneously. Extreme attention to detail and willingness to roll up your sleeves. Strong work ethic and positive attitude, capable as a team player and working independently. Strong data analytical skills, with the ability to process and present reports. Highly proficient in MS Office (Excel, Word, PowerPoint, Outlook, SharePoint, Project). Preferred Education/Experience: Bachelor’s degree in Marketing or other related business field, or equivalent combination of education and experience. 5 years B2B marketing experience, health care industry preferred, 2-4 years project management experience working with cross-functional teams.       James