CSR 1 - Outreach (Must reside in Alameda County) Bilingual Fluency in English and Cantonese- Oakland
$16.75 - $20.00 hourly
Maximus Oakland, CA, USA
Job Summary Essential Duties and Responsibilities: - Develop working relationships with customers and monitor engagement and progress. - Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility. - Conduct workshops and other training related services for customers. - Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services. - Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs). - Follow-up with customers to ensure that their needs are met and questions and concerns are resolved. - Interact with other team members to provide expertise and assistance in resolving participant issues. -...