339 Customer Service jobs

Vacancy Questions Preview Grade: 07 1 GS-7 Choose one answer that best describes your education, experience or combination of education and experience. Answer to this question is required I possess at least one year of specialized experience that has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position. This experience is related to the work of the position and equivalent to at least the GS-5 level in the Federal service as described in the vacancy announcement. I possess at least one full year of graduate level education that has equipped me to perform the duties of this position. Superior Academic Achievement- I meet 1 of the following: In the upper one-third of my graduating class; OR a GPA of 3.0 or higher out of 4.0, as recorded on official transcript, or based on courses completed during final 2 years of curriculum; OR a GPA of 3.5 or higher out of 4.0, based on average of required courses completed in major or required courses in major completed during the final 2 years of curriculum. I possess a combination of post high school education and experience that together meet the qualification requirements for this position. I do not meet any of the requirements as described above. 2 Select the response that best describes your experience developing status reports of progress, issues, and trends through the review and analysis of project activities, budgets and schedules for use by others in managing project work. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 3 Select the response that best describes your ability to research data from varied sources, gather facts, and report on findings for assigned projects. Answer to this question is required I have experience researching and compiling information under direction of others to be used in the preparation of documents, correspondence or reports containing detailed information. I have experience researching data and using the research to answer inquiries, make decisions on routine case actions. Complex or policy issues were referred to higher levels. I have experience researching environmental data such as reports, maps, drawings, and library research. I compiled and ensured data was accurate and appropriate for the report or correspondence being prepared. I have experience researching, interpreting, and compiling environmental data from reports, maps, drawings, and library research. My experience at this level includes responding to requests for information and transmitting information accordingly and assembling raw data into a summary report. I have extensive experience researching, interpreting, and compiling environmental data from reports, maps, drawings, and library research. My experience at this level includes responding to internal and external requests for information and transmitting information accordingly, and assembling raw data into summary report. None of the above. 4 Select the response(s) that describe your ability to effectively communicate orally in a variety of settings with professional staff, internal and external customers, consultants and the public on technical and non-technical project issues. Answer to this question is required I have experience meeting and dealing with a wide variety of disciplines such as Federal agencies, private organizations, special interest groups and the general public. I have regularly briefed managers or senior administrators regarding various financial assistance issues. I have evaluated, developed, monitored, and/or conducted training on the award and administration of financial assistance for internal and/or external audiences. I have participated in meetings to discuss strategies, requirements, project needs, schedules, budgets, and other criteria required to accomplish design requirements or study tasks, and/or for developing understanding and consensus. I have experience meeting and dealing with customers and/or other organizations through formal presentations, technical briefings and public forums. I have facilitated technical discussions on controversial issues to reach consensus. I have experience meeting with internal and/or external customers to discuss program needs and issues as a member of a presentation group or formal work team. I have experience in oral communication primarily through involvement in community and/or public service organizations, committee memberships, and/or other organizational membership or involvement. My communication skills have been developed primarily through training or course work in areas such as public speaking and/or membership on professional or technical committees or organizations. None of the above. 5 Select the responses that identify the programs/projects you have experience collecting and assembling data for analysis. Answer to this question is required American Recovery and Reinvestment Act Central Valley Project Central Valley Project Improvement Act CALFED None of the above 6 Select the response(s) that describe your experience with budget formulation and implementation. Answer to this question is required I have experience formulating budgets for water resource management programs that include employee salaries, travel, transportation, equipment, materials and supplies, contract costs, and overhead costs. I have experience in monitoring, tracking, and reporting of monthly costs for water resource management programs that include employee salaries, travel, transportation, equipment, materials and supplies, contract costs, and overhead costs. I have experience in preparing written work plans, activity plans, justifications, and detailed budgets for civil infrastructure water resource management programs. I have experience in evaluating resources required to accomplish tasks and estimating corresponding costs for staff, contract costs, equipment, permits, indirect costs, overhead, etc. I have education or training in budget and cost tracking processes. None of the above. 7 Select the response(s) that describe your experience in preparing written documents. Answer to this question is required I have written technical reports based upon research, analysis, and data collection that summarize findings and make recommendations to inform or guide others in my organization. I have written documents that serve as policy or formal guidelines for my organization I have written documents that summarize review comments on draft policy, technical papers, or complex reports I have written briefing papers that clearly and concisely summarize important points and contain recommendations for consideration by managers in my organization. I have written business letters to other organizations or customers to communicate information that is complex or controversial in nature. I have written business letters to other organizations or customers to inform them of routine program activities or transmit documents. I have education or training in written communications, but limited experience. None of the above. 8 Select the response(s) that best describe your experience maintaining and accessing records. Answer to this question is required Searched files, documents or other sources for technical, legal or scientific information. Maintained office files/records for retrieval/reference/storage in compliance with files maintenance and disposition schedules. Established and maintained subject matter files. Collecting, assembling and compiling statistical data into a wide variety of reports, special studies and graphic presentations. None of the above 9 Select the choice(s) that describe your experience inputting data, maintaining data, and updating data in an automated database system. Answer to this question is required Pulled queries from databases. Tracked information to be utilized in the preparation of reports. Maintained or managed databases for special programs. Input data into a database. Generated custom reports. Revised data in a database. Sorted data in a database. None of the above. 10 Select the response that best describes how you determine customer expectations and requirements, and use that knowledge to improve work methods, procedures, products, and/or services. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 11 Select the response that best reflects your experience analyzing technical, legal or contractual documents for compliance with directives (e.g., laws, policies, procedures). Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 12 Select the Federal contracting and acquisition regulations you have used as a regular part of your job. Answer to this question is required FAR - Federal Acquisition Regulations DAR - Departmental Acquisition Regulations RAR - Reclamation Acquisition Regulations CFR - Code of Federal Regulations Other Federal contracting and acquisition regulations None of the above 13 I have work experience using simplified acquisition procedures. Answer to this question is required Yes No 14 Please select the one statement that best describes your highest level of experience in preparing contract documents used to procure services and products. Answer to this question is required I have had education or training in the preparation of contract documents, but have not performed the associate tasks in a work situation. I have obtained vendor and cost information on services and/or products for use by my supervisor (or others) in developing contract documents. I have independently identified a service or product requirement, obtained price quotes, and procured the service or product through informal purchase (e.g., credit card). I have identified a service or product requirement, researched market availability and potential suppliers, conducted cost analysis, prepared scopes of work or official task orders, prepared formal requests and contract documents, and followed official procedures to procure the service or product. I have reviewed contract and related documents prepared by others (e.g., subordinates) to procure services and products; resolved issues to ensure documents were complete and accurate; recommended or approved the purchase; and monitored the procurement process to ensure timely delivery. I have not had experience or training in preparing contract documents. 15 Select the response(s) which indicate the experience you have had with contract administration tasks related to specifications. Answer to this question is required Developed statement of work and contract specifications. Performed peer reviews on final solicitations regarding individual pay sections. Interpreted specifications and drawings. None of the above. 16 Select the response that best describes your experience administering/monitoring financial assistance (grants and cooperative agreements) documents. Answer to this question is required I have not had education, training or experience in performing this task. I have had education or training in performing this task, but have not yet performed it on the job. I have administered financial assistance documents with review by supervisor or senior employee. I have administered financial assistance documents as a regular part of my job independently and usually without review by supervisor or senior employee. I have supervised administration of financial assistance documents and/or have trained others in performance and/or am normally consulted by others as an expert for assistance in performing this task. 17 Select the response that best describes your ability to use a personal computer and software applications to prepare tables, graphs, illustrations, and maintain computer data records. Answer to this question is required I have experience using a personal computer for receiving and sending electronic mail; data entry, etc. I have experience using a personal computer for basic work correspondence; electronic mail; entry of data into data bases, etc. I have experience using a personal computer for preparation of simple reports; basic work correspondence; electronic mail; entry of data into data bases, etc I have experience using a personal computer for preparation of reports, including simple tables; correspondence; maintenance of data bases/records; electronic mail; etc. I have experience using a personal computer for a variety of purposes such as preparation of reports, including charts and graphs; gathering and compiling environmental data from reports, computer data bases and library research; work correspondence; research; maintenance and updating of data bases/records (including entry of analytical data); electronic mail, etc. None of the above. 18 Select the response that best describes your experience administering contracts through modifications, cost and price analyses, and negotiation to support changes in contract specifications to meet organizational requirements. Answer to this question is required I have experience in contract administration. I have performed the full range of contract administration duties for complex long-term (over two years) contracts, including preparing numerous complex contract modifications, performing cost and price analyses, and negotiating all types of contract changes and settlements over the life of the contract. I have experience serving as a contract administrator responsible for a full range of contract administration duties for complex long-term (over two years) contracts. My typical administration duties include most of the following: preparing contractual changes, preparing complex modifications, performing in-depth cost analyses, negotiating changes for various types of contracts. I have regularly and independently administered contracts for short term (less than 2 years) projects or have administered segments of larger long term projects. I have performed similar or directly related contracting functions and my experience and training have prepared me to perform these functions successfully. I have no experience administering contracts. 19 Have you used an automated system to perform input/data entry and data retrieval, e.g. produce maps, drawings, spreadsheets, maintain databases and generate report? Answer to this question is required Yes No Grade: 09 1 GS-9 Choose one answer that best describes your education, experience or combination of education and experience. Answer to this question is required I possess at least one year of specialized experience that has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position. This experience is related to the work of the position and equivalent to at least the GS-07 level in the Federal service as described in the vacancy announcement. I possess a Master's or equivalent related graduate degree OR two full years of progressively higher level related graduate education leading to such a degree OR LL.B. OR J.D., if related. I possess a combination of related graduate level education and experience that together meet the qualification requirements for this position. I do not meet any of the requirements as described above. 2 Select the response that best describes your experience developing status reports of progress, issues, and trends through the review and analysis of project activities, budgets and schedules for use by others in managing project work. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 3 I have extracted, collected, prepared, and formatted data from legal, historical, or technical documents and various other sources for the compilation and preparation of reports. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 4 Select the response that best describes your experience in identifying alternatives and recommending solutions to problems in a work situation. Answer to this question is required I have education or training in problem solving processes, but limited experience in using the processes on the job. I have interacted with and exchanged factual and technical information with co-workers who perform related work in order to resolve common or recurring issues and problems. I have provided advice and guidance on general work problems in a functional area that could be solved by applying standard approaches, methods and/or technology. I have provided recommendations for solutions to multi-functional work problems that required knowledge of and/or experience in each of the functions. I have developed alternatives that required considerable independent research to identify sources of information, collect and analyze data, and determine applicability to complex work problems where precedents do not exist. I have led brainstorming or concept-development sessions to determine solutions and action plans for highly complex work problems that cross organizational or program areas. None of the above. 5 Select the response that best describes how you determine customer expectations and requirements, and use that knowledge to improve work methods, procedures, products, and/or services. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 6 Select the response(s) that describe your ability to effectively communicate orally in a variety of settings with professional staff, internal and external customers, consultants and the public on technical and non-technical project issues. Answer to this question is required I have experience meeting and dealing with a wide variety of disciplines such as Federal agencies, private organizations, special interest groups and the general public. I have regularly briefed managers or senior administrators regarding various financial assistance issues. I have evaluated, developed, monitored, and/or conducted training on the award and administration of financial assistance for internal and/or external audiences. I have participated in meetings to discuss strategies, requirements, project needs, schedules, budgets, and other criteria required to accomplish design requirements or study tasks, and/or for developing understanding and consensus. I have experience meeting and dealing with customers and/or other organizations through formal presentations, technical briefings and public forums. I have facilitated technical discussions on controversial issues to reach consensus. I have experience meeting with internal and/or external customers to discuss program needs and issues as a member of a presentation group or formal work team. I have experience in oral communication primarily through involvement in community and/or public service organizations, committee memberships, and/or other organizational membership or involvement. My communication skills have been developed primarily through training or course work in areas such as public speaking and/or membership on professional or technical committees or organizations. None of the above. 7 Select the response that best describes your ability to research data from varied sources, gather facts, and report on findings for assigned projects. Answer to this question is required I have experience researching and compiling information under direction of others to be used in the preparation of documents, correspondence or reports containing detailed information. I have experience researching data and using the research to answer inquiries, make decisions on routine case actions. Complex or policy issues were referred to higher levels. I have experience researching environmental data such as reports, maps, drawings, and library research. I compiled and ensured data was accurate and appropriate for the report or correspondence being prepared. I have experience researching, interpreting, and compiling environmental data from reports, maps, drawings, and library research. My experience at this level includes responding to requests for information and transmitting information accordingly and assembling raw data into a summary report. I have extensive experience researching, interpreting, and compiling environmental data from reports, maps, drawings, and library research. My experience at this level includes responding to internal and external requests for information and transmitting information accordingly, and assembling raw data into summary report. None of the above. 8 Select the responses that identify the programs/projects you have experience collecting and assembling data for analysis. Answer to this question is required American Recovery and Reinvestment Act Central Valley Project Central Valley Project Improvement Act CALFED None of the above 9 Select the response(s) that describe your experience with budget formulation and implementation. Answer to this question is required I have experience formulating budgets for water resource management programs that include employee salaries, travel, transportation, equipment, materials and supplies, contract costs, and overhead costs. I have experience in monitoring, tracking, and reporting of monthly costs for water resource management programs that include employee salaries, travel, transportation, equipment, materials and supplies, contract costs, and overhead costs. I have experience in preparing written work plans, activity plans, justifications, and detailed budgets for civil infrastructure water resource management programs. I have experience in evaluating resources required to accomplish tasks and estimating corresponding costs for staff, contract costs, equipment, permits, indirect costs, overhead, etc. I have education or training in budget and cost tracking processes. None of the above. 10 Select the response(s) that describe your experience in preparing written documents. Answer to this question is required I have written technical reports based upon research, analysis, and data collection that summarize findings and make recommendations to inform or guide others in my organization. I have written documents that serve as policy or formal guidelines for my organization I have written documents that summarize review comments on draft policy, technical papers, or complex reports I have written briefing papers that clearly and concisely summarize important points and contain recommendations for consideration by managers in my organization. I have written business letters to other organizations or customers to communicate information that is complex or controversial in nature. I have written business letters to other organizations or customers to inform them of routine program activities or transmit documents. I have education or training in written communications, but limited experience. None of the above. 11 Select the response(s) that best describe your experience maintaining and accessing records. Answer to this question is required Searched files, documents or other sources for technical, legal or scientific information. Maintained office files/records for retrieval/reference/storage in compliance with files maintenance and disposition schedules. Established and maintained subject matter files. Collecting, assembling and compiling statistical data into a wide variety of reports, special studies and graphic presentations. None of the above 12 Select the choice(s) that describe your experience inputting data, maintaining data, and updating data in an automated database system. Answer to this question is required Pulled queries from databases. Tracked information to be utilized in the preparation of reports. Maintained or managed databases for special programs. Input data into a database. Generated custom reports. Revised data in a database. Sorted data in a database. None of the above. 13 Select the response that best reflects your experience analyzing technical, legal or contractual documents for compliance with directives (e.g., laws, policies, procedures). Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 14 Please select the one response that best describes your highest level of experience, education, or training in determining the most appropriate contracting method type and acquisition strategy for various types of procurement. Answer to this question is required I have not performed this task and I have not had education or training in performing this task. I have had training or education above high school in performing this task, but have not yet performed it on the job. I have performed this task on the job at some point in my career. I currently perform this task on the job, and it has been a regular and recurring duty. I currently perform this task on the job, it has been a regular and recurring duty, and I have provided advice or input to other specialists. None of the above 15 Select the Federal contracting and acquisition regulations you have used as a regular part of your job. Answer to this question is required FAR - Federal Acquisition Regulations DAR - Departmental Acquisition Regulations RAR - Reclamation Acquisition Regulations CFR - Code of Federal Regulations Other Federal contracting and acquisition regulations None of the above 16 I have work experience using simplified acquisition procedures. Answer to this question is required Yes No 17 Please select the one statement that best describes your highest level of experience in preparing contract documents used to procure services and products. Answer to this question is required I have had education or training in the preparation of contract documents, but have not performed the associate tasks in a work situation. I have obtained vendor and cost information on services and/or products for use by my supervisor (or others) in developing contract documents. I have independently identified a service or product requirement, obtained price quotes, and procured the service or product through informal purchase (e.g., credit card). I have identified a service or product requirement, researched market availability and potential suppliers, conducted cost analysis, prepared scopes of work or official task orders, prepared formal requests and contract documents, and followed official procedures to procure the service or product. I have reviewed contract and related documents prepared by others (e.g., subordinates) to procure services and products; resolved issues to ensure documents were complete and accurate; recommended or approved the purchase; and monitored the procurement process to ensure timely delivery. I have not had experience or training in preparing contract documents. 18 Select the response(s) which indicate the experience you have had with contract administration tasks related to specifications. Answer to this question is required Developed statement of work and contract specifications. Performed peer reviews on final solicitations regarding individual pay sections. Interpreted specifications and drawings. None of the above. 19 Select the response that best describes your experience administering/monitoring financial assistance (grants and cooperative agreements) documents. Answer to this question is required I have not had education, training or experience in performing this task. I have had education or training in performing this task, but have not yet performed it on the job. I have administered financial assistance documents with review by supervisor or senior employee. I have administered financial assistance documents as a regular part of my job independently and usually without review by supervisor or senior employee. I have supervised administration of financial assistance documents and/or have trained others in performance and/or am normally consulted by others as an expert for assistance in performing this task. 20 Select the response that best describes your ability to use a personal computer and software applications to prepare tables, graphs, illustrations, and maintain computer data records. Answer to this question is required I have experience using a personal computer for receiving and sending electronic mail; data entry, etc. I have experience using a personal computer for basic work correspondence; electronic mail; entry of data into data bases, etc. I have experience using a personal computer for preparation of simple reports; basic work correspondence; electronic mail; entry of data into data bases, etc I have experience using a personal computer for preparation of reports, including simple tables; correspondence; maintenance of data bases/records; electronic mail; etc. I have experience using a personal computer for a variety of purposes such as preparation of reports, including charts and graphs; gathering and compiling environmental data from reports, computer data bases and library research; work correspondence; research; maintenance and updating of data bases/records (including entry of analytical data); electronic mail, etc. None of the above. 21 Select the response that best describes your experience administering contracts through modifications, cost and price analyses, and negotiation to support changes in contract specifications to meet organizational requirements. Answer to this question is required I have experience in contract administration. I have performed the full range of contract administration duties for complex long-term (over two years) contracts, including preparing numerous complex contract modifications, performing cost and price analyses, and negotiating all types of contract changes and settlements over the life of the contract. I have experience serving as a contract administrator responsible for a full range of contract administration duties for complex long-term (over two years) contracts. My typical administration duties include most of the following: preparing contractual changes, preparing complex modifications, performing in-depth cost analyses, negotiating changes for various types of contracts. I have regularly and independently administered contracts for short term (less than 2 years) projects or have administered segments of larger long term projects. I have performed similar or directly related contracting functions and my experience and training have prepared me to perform these functions successfully. I have no experience administering contracts. 22 Have you used an automated system to perform input/data entry and data retrieval, e.g. produce maps, drawings, spreadsheets, maintain databases and generate report? Answer to this question is required Yes No Grade: All Grades 1 Have you received an employee performance appraisal rating in the previous 12 months? Answer to this question is required Yes No 2 Indicate who officially rated your performance (e.g., immediate supervisor, 2nd level supervisor, acting supervisor, etc.). Also, indicate your rating in terms of the performance system (e.g., 3 level rating out of a 5-tier system; 2 level rating out of a 3-tier system; Pass rating out of a Pass/Fail system). Maximum length of 250 characters. Answer to this question is required 3 In the last three years, have you been recognized for your performance, accomplishments, and/or contributions at work? Answer to this question is required Yes 3.1 Indicate the type of recognition received (e.g., monetary award, time off award, safety award, plaque, etc.), for what purpose, and from whom (e.g., supervisor, co-worker, community or government official). Maximum length of 250 characters.   No 4 Indicate the type of recognition received (e.g., monetary award, time off award, safety award, plaque, etc.), for what purpose, and from whom (e.g., supervisor, co-worker, community or government official). Maximum length of 250 characters.         Gary Munson https://www.usajobs.gov/GetJob/ViewDetails/521657700 framirez@usbr.gov

alented recruitment and assessment professionals are invited to apply for the Human Resources Analyst II position in East Bay Municipal Utility District's (EBMUD's) Human Resources Department. This position provides recruiting, employment testing and related services for all EBMUD departments that comprise the largest, independently operated water and wastewater utility on the West Coast. Some of the functional departments that collectively further the mission and objectives of EBMUD include Engineering & Construction, Operations & Maintenance, Wastewater, Water & Natural Resources, Customer & Community Services, Finance, and Information Systems. EBMUD's workforce of approximately 1900 staff members include managers, supervisors, technicians, employees, and unions. In addition to strong technical skills in designing and administering merit-system examination processes and conducting task-based job analyses, the ideal candidate must have excellent customer service and communications skills and a collaborative team-oriented work style. The ideal candidate will also be technology savvy, innovative, independent, energetic, and capable of working in a high production environment. Typical responsibilities include: • Consulting with hiring managers and supervisors to identify recruitment needs and design effective recruitment/candidate selection strategies. • Designing, developing, administering and validating a variety of employment tests and supporting materials. • Conducting detailed, task-based job analyses and developing content valid selection plans with supporting documentation. • Utilizing state-of-the-art recruitment methods including targeted and broad-based recruiting to attract and retain a viable, diverse and effective workforce. • Preparing a variety of original written materials including recruitment and testing documents, job analysis reports, advertisements, written instructions and various correspondence. • Analyzing and interpreting a variety of statistical data. • Interpreting and applying EBMUD rules and procedures as well as provisions of applicable state and federal equal employment laws. • Communicating orally with a variety of audiences, including giving instructions to groups of candidates, providing candidate feedback, giving direction to clerical assistants or interview panels, and meeting with employees. • Completing a variety of special projects as needed, which may involve extensive research, project scheduling, coordination with other departments and/or preparation of major reports. • May also perform tasks in classification, compensation, labor relations, training, and benefits. The salary range is $8,638 per month increasing to $9,070, $9,523, and $9,999 after 6, 18, and 30 months, respectively. EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, marital or registered domestic partnership status, age for individuals over forty years of age, national origin, ancestry, disability (mental or physical, including AIDS and HIV), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy, pregnancy disability leave status, or any other status protected by federal, state and/or local laws. Requirements: Any combination of education and experience that has led to the acquisition of the knowledge and abilities indicated above. Typical means of acquiring the essential knowledge and abilities is a combination of training and experience equivalent to: 1. Completion of four years of college resulting in graduation or its equivalent; and 2. Two years of experience in personnel selection and merit system/civil service employment testing, recruitment, job analysis, or position classification and compensation. Equivalent combinations of education and experience may be considered. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/ .   Natasha Glynn

Candidates must be able to pass a background check, drug screen and have a clean driving record. Since our company has a need to wear respirators, candidates must be free of beards. Candidates will endure some days in inclement weather and walk long distances at times.   Gary Munson

Candidates must be able to pass a background check, drug screen and have a clean driving record. Since our company has a need to wear respirators, candidates must be free of beards. Candidates will endure some days in inclement weather and walk long distances at times.   Gary Munson

Candidates must be able to pass a background check, drug screen and have a clean driving record. Since our company has a need to wear respirators, candidates must be free of beards. Candidates will endure some days in inclement weather and walk long distances at times.   Gary Munson

1. Provides service to the patrons, giving them information to help select beverages. 2. Ensures station is clean and set for service. 3. Acknowledge and greet all customers in a prompt and friendly manner in accordance with service standards. 4. Transmits all orders to bar area through POS. 5. Handles and serves drinks or other items in an attentive and careful manner. 6. Responsible for the accuracy and accountability of guest checks. 7. Responsible for collecting payment for guest checks and following department /company cash handling procedures. 8. Maintains professional appearance and performance according to department and company policies. 9. Performs all other work-related duties as assigned by the Food and Beverage Manager. Work Experience Required: 2 years prior cocktail and foodservice experience. Education: High School Diploma and/or equivalent combination of work experience and education. Must have a valid food handler card/ Serve Safe Certificate and TIPS Alcohol Certification. Other Requirements: • Must be able to speak, read and understand English. • Excellent verbal and interpersonal skills. • Knowledge of Food Safety and Sanitation guidelines as set forth in the individual job manuals. • Ability to lift fifteen (15) pounds for various job related duties throughout an eight (8) hour shift. • Ability to stand and walk the entire shift excluding breaks and meal periods. • Must demonstrate positive/enthusiastic approach to all assignments. • Attendance and punctuality are an essential function of the position. • Working in an unenclosed area where smoking is permitted is an essential function of the job.         Vestnys, Stephanie

Position Summary: Sell new security systems through both self-generated and company provided leads. Ensure customer satisfaction. Job Duties:  Generate leads for new sales.  Meet with prospective customers in order to sell systems.  Process all appropriate documentation.  Follow-up with customer to ensure complete satisfaction.  Resolve customer issues and concerns.  Generate proposals.  Coordinate installation.  All other miscellaneous responsibilities and other job duties as assigned. Requirements:  No prior experience required.  1-2 years experience in sales preferred.  High school diploma or equivalent required.  Diploma from a 2-year post-high school institution preferred.  Excellent communication skills required.  Must be a self-starter and have excellent follow up skills.  Valid CDL and clean driving record required.  Basic knowledge of security systems preferred.  Basic data entry and retrieval skills required.  Intermediate word processing and basic spreadsheet competence preferred. Final applicant must have ability to pass pre-employment background check and drug screen.           Vestnys, Stephanie

Position Summary: Manage branch inventory and equipment repair and return. Job Duties:  Requisition, receive, and stock all tools alarm devices and other materials required by both field and office personnel.  Process return of equipment to manufacturer for repair.  Process all equipment requisitions and provide kitted equipment for work orders 24 hours in advance of scheduled installation/service appointment.  Maintain adequate stock levels, control the release of inventory, and conduct inventory surveys of shop and vehicles regularly.  Process all incoming shipments daily.  Maintain all reports and logs required for the Shop.  Maintain the Shop in a neat and orderly fashion.  All other miscellaneous responsibilities and other duties as assigned. Requirements:  1-2 years shipping/receiving experience preferred.  High school diploma or equivalent required.  Valid California Driver's License required.  Basic knowledge of construction and electrical wiring required.  Aptitude in the use of hand tools required.  Good verbal and written communication skills required.  Good interpersonal skills required.  Word processing and basic spreadsheet skills required.  Proficiency with inventory/database programs preferred. Final applicant must have ability to pass pre-employment background check and drug screen.           Vestnys, Stephanie

Job Description: Performs a variety of tasks to support manufacturing including, but not limited to equipment fabrication, modification and/or repairs. May also be involved in building and facility fabrication, modification and/or maintenance.   ESSENTIAL JOB FUNCTIONS: Each successive level of Maintenance Technician builds on the identified typical qualifications listed for previous level(s). Performs and documents maintenance performed and all pertinent maintenance records. Constructs and repairs a variety of structures such as walls, doors/windows, stairs, roofs, bins, partitions and office equipment. Ability to perform MIG welding. Mixes and applies paints and other finishing coats to interior and exterior surfaces by means of brush, spray gun or roller. Knows and follows effective safety standards, practices and techniques pertaining to general maintenance and construction work.  Supports and exhibits the focus of zero defects as well as right-the-first-time approach. Performs lockout/tagout functions in accordance with safe practices and company procedures. Assists other maintenance personnel with daily activities. Maintains a clean work area and ensuring strict adherence to the 5S Standards. Complies with established QMS procedures. Follows safety procedures and protocols. Forklift certifiable. May drive between company locations as required. Must possess a valid drivers license of the appropriate class type. Tracks daily hours worked in timekeeping system accurately. Office environment Performs other duties and projects as assigned.   Maintenance Technician I Works under limited supervision.   Maintenance Technician II Works under minimal supervision. Uses spreadsheets and databases to document maintenance performed and all pertinent maintenance records. Demonstrates effective troubleshooting skills and repairs on autoclaves, presses, CNC and various other types of production equipment using standard tools and test equipment.   Maintenance Tech III Works very independently. Plans (including cost estimates), designs and installs electrical and mechanical systems for production equipment. Troubleshoots and performs minor program changes in various types of programmable logic controllers. Assists the Facilities Manager in planning and coordinating work. May provide training to lower-level Maintenance Technicians upon supervisors request/approval.     Other Job Functions Other duties may be assigned   SUPERVISORY RESPONSIBILITY:   None    KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:    Ability to maintain sensitive and confidential information as required by government standards Ability to interact effectively with peers and supervisors Ability to interact appropriately with the public when necessary Ability to adhere to workplace rules. Experience and Skills:  **Active U.S. Security Clearance required** Each successive level of Maintenance Technicians builds on the identified typical qualifications listed for the previous level(s) Maintenance Technicians.  Maintenance Technician I Preferably 1-2 years of hands on experience in a facilities/maintenance role. Communicate in English both written and verbally. Must be able to demonstrate accurate basic math skills. Must be able to demonstrate the accurate use of a tape measure. Must be able to read and interpret drawings. Must be able to interpret and work from industry specifications. Basic computer skills with the ability to navigate around files. Requires high school education or equivalent. Must be able to meet the physical requirements of the position with or without a reasonable accommodation. Must possess valid California drivers license and clean DMV record. Requires  a U.S. security clearance at the appropriate level (requires U.S. Citizenship).    Additional Desirable Skills: Molding experience Hydraulic press maintenance experience 480 3 phase electrical experience.   Maintenance Technician II Preferably 3-5 years of hands on experience in a facilities/maintenance role. Demonstrated ability of Level II duties and responsibilities. Experience in  120Vsingle phase - 480 3 phase electrical.   Maintenance Technician III Preferably 5+ years hands-on experience in composite manufacturing.  Must be able to troubleshoot and perform minor program changes in various types of programmable logic controllers. Demonstrated ability of Level III duties and responsibilities   WORK ENVIRONMENT / PHYSICAL REQUIREMENTS: Standing, walking, lifting, bending, reaching, grasping, stooping, kneeling, climbing.  Working with a variety of hand tools, power tools and other related equipment.  Occasionally lifts and carries objects weighing up to 50lbs.  Works in non-temperature controlled environments. Works in confined spaces. May work from a variety of surfaces, level or unlevel when performing job duties. May work extended hours or weekends. Occasional exposure to noise, hazardous materials and dust. Ability to stand and sit for long periods of time. Ability to perform repetitive motion (keyboarding, 10-key, phones).         Ability to lift up to 25 pounds. Additional Information:   Job Level:    Mid Career (2+ years) Number of Openings:    1 Years of Experience:    At least 3 Years Level of Education:    High School/GED Starting Date :    ASAP  Gary Munson     https://kratosdefense.submit4jobs.com/index.cfm?fuseaction=85347.viewjobdetail&CID=85347&JID=275294  

Vacancy Questions Preview Grade: 07 1 GS-7 Choose one answer that best describes your education, experience or combination of education and experience. Answer to this question is required I possess at least one year of specialized experience that has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position. This experience is related to the work of the position and equivalent to at least the GS-5 level in the Federal service as described in the vacancy announcement. I possess at least one full year of graduate level education that has equipped me to perform the duties of this position. Superior Academic Achievement- I meet 1 of the following: In the upper one-third of my graduating class; OR a GPA of 3.0 or higher out of 4.0, as recorded on official transcript, or based on courses completed during final 2 years of curriculum; OR a GPA of 3.5 or higher out of 4.0, based on average of required courses completed in major or required courses in major completed during the final 2 years of curriculum. I possess a combination of post high school education and experience that together meet the qualification requirements for this position. I do not meet any of the requirements as described above. 2 Select the response(s) that describe your experience in preparing written documents. Answer to this question is required I have written technical reports based upon research, analysis, and data collection that summarize findings and make recommendations to inform or guide others in my organization. I have written documents that serve as policy or formal guidelines for my organization I have written documents that summarize review comments on draft policy, technical papers, or complex reports I have written briefing papers that clearly and concisely summarize important points and contain recommendations for consideration by managers in my organization. I have written business letters to other organizations or customers to communicate information that is complex or controversial in nature. I have written business letters to other organizations or customers to inform them of routine program activities or transmit documents. I have education or training in written communications, but limited experience. None of the above. 3 Select the response that best describes your experience implementing public involvement programs for water resource management projects and activities. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task, but have not yet performed it on the job. I have completed formal education or training and performed this task on the job under close supervision by a supervisor or manager or senior employee to ensure compliance with correct procedures. I have completed formal education or training and performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. I have completed formal education or training and this task has been a central or major part of my work. I have performed it myself routinely, and I trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 4 Select the response that best describes the level of your knowledge using electronic data management systems for managing mailing lists or strategic target audience lists and for managing and tracking media and outreach efforts. Answer to this question is required I have not performed these functions. I have received instruction and training in these functions, but have not performed them on the job. I have performed similar and directly related functions and my experience and training have equipped me to perform these functions successfully. I have performed these functions independently as a regular part of a media relations and public affairs program. I am considered an expert in the use of electronic communications for helping manage a public affairs program. 5 Select the response that best describes your experience managing websites to display public information. Answer to this question is required I have not performed these functions. I have received instruction and training in these functions, but have not performed them on the job. I have performed similar and directly related functions and my experience and training have equipped me to perform these functions successfully. I have performed these functions independently as a regular part of a media relations and public affairs program. 6 Select the response that best describes your ability to coordinate and organize meetings, hearings, open houses, workshops, etc. Answer to this question is required I have experience in scheduling travel, conferences, or meetings, based on specific instructions. I have experience in scheduling travel and meetings in consultation with responsible parties. I have coordinated these activities with other organizations and/or individuals, and prepared itineraries from information received. I have experience independently scheduling travel, conferences, and meetings based on knowledge of a supervisor?s calendar, needs, and availability of space. I have coordinated activities with other organizations and/or individuals, and prepared itineraries for conferences, training sessions, or meetings. I have experience planning, organizing and coordinating special events. Areas of demonstrated experience may include scheduling groups or independent activities for educational, non-profit, public and/or private entities and coordinating activities that impact other parts of the organization; or facilitation of support activities. I have prepared itineraries for conferences, training sessions, or meetings. I have extensive experience exercising a high degree of initiative and judgment, to plan, organize and coordinate a large variety of events. Areas of demonstrated experience include scheduling groups or independent activities for educational, non-profit, public and/or private entities; coordinating activities that impact other parts of the organization; and facilitation of support activities. None of the above. 7 Select the statement(s) that characterize(s) the interpersonal communication skills you routinely and independently apply at work. Answer to this question is required Facilitate the resolution of competing or conflicting interests among parties whose cooperation is needed in order to meet a program objective. Persuade others to adopt new methods, procedures, or techniques in order to improve operations or to meet new standards. Diffuse confrontational contacts with people who are difficult, hostile, or distressed. Administer consequences and hold others accountable to meet program requirements, policies and/or standards. None of the above. 8 Please select the one response that best describes your ability to effectively interact with customers, stakeholders, and interested parties. Answer to this question is required I have experience in presenting information on technical issues to employees of federal, state, and local governments; special interest groups (e.g., water users, environmental groups, recreation groups); or the public in a manner that is understandable to those who may be unfamiliar with the issues. I have experience in working with clients, organizational representatives, customers (including interested groups and potential audiences) to gain an understanding of their position on technical or controversial issues and respond to their concerns in a non-threatening way. I have experience in considering differing points of view and accepting criticism in meetings with customers, stakeholders, and the public without becoming angry or antagonistic. I have experience in remaining calm while persuading others to consider the information I am presenting or the position I represent in situations where the audience may be difficult, hostile, or distressed. I have experience in conveying information to customers, stakeholders, and interested parties in an open, friendly, and honest manner to build trust and working relationships. 9 Select as many of the response(s) that apply and accurately reflect your experience orally presenting technical and non-technical information to others. Answer to this question is required I have presented technical and non-technical information to small groups (less than 20) within my organization. I have presented technical and non-technical information to large groups (20 or more) within and outside my organization. I have presented technical and non-technical information to the general public. I have presented technical and non-technical information at conferences and formal gatherings. None of the above. 10 I have researched and interpreted the following land records and/or documents. Answer to this question is required Abstract of titles (specifically warranty and quit claim deeds) Land status records Survey plats Tract books Title Commitments and Final Title Policies Contracts Deeds Mortgages Other federal agency records (non-Reclamation) State or County agency records Recorded survey maps Legal descriptions contained in deeds Subdivision maps Right-of-way maps Unrecorded survey maps Master Title Plats None of the above 11 Select the response that best reflects your experience analyzing technical, legal or contractual documents for compliance with directives (e.g., laws, policies, procedures). Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 12 Select the response that best describes your experience researching and advising on laws, policies and regulations. Answer to this question is required I have provided advice to higher level authorities on laws, policies and regulations. I have made recommendations on the implementation of new guidance or requirements. I have minimal experience researching and advising on laws, policies and regulations. I have had education or training on laws, policies and regulations. None of the above 13 Select the response that best describes your ability to organize, distribute, and file documents, publications and other materials. Answer to this question is required I have experience maintaining general office files (routine office or personnel material, subject matter correspondence) with limited supervision. I have experience maintaining general office files (routine office or personnel material, subject matter correspondence) with limited supervision. Routine modifications were made to existing file systems as directed. I have experience independently maintaining general office files (routine office and personnel; material, subject matter correspondence). With direction, I maintained a variety of files on policy and procedure, directives and instructions, manuals, and technical documents. I have assisted in the modification and establishment of filing systems. I have experience maintaining records, inventories, and reference materials. Experience at this level may include maintaining regulations and policies. I have maintained a library of documents and/or a database. I have extensive experience maintaining records, inventories, and various reference materials. My experience may include maintaining regulations, policies and guidelines. I have independently maintained a library of documents and/or a database. I have utilized knowledge of interrelationships among projects in order to make adjustments for program accomplishment. None of the above. Grade: 09 1 GS-9 Choose one answer that best describes your education, experience or combination of education and experience. Answer to this question is required I possess at least one year of specialized experience that has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position. This experience is related to the work of the position and equivalent to at least the GS-07 level in the Federal service as described in the vacancy announcement. I possess a Master's or equivalent related graduate degree OR two full years of progressively higher level related graduate education leading to such a degree OR LL.B. OR J.D., if related. I possess a combination of related graduate level education and experience that together meet the qualification requirements for this position. I do not meet any of the requirements as described above. 2 Select the response(s) that describe your experience in preparing written documents. Answer to this question is required I have written technical reports based upon research, analysis, and data collection that summarize findings and make recommendations to inform or guide others in my organization. I have written documents that serve as policy or formal guidelines for my organization I have written documents that summarize review comments on draft policy, technical papers, or complex reports I have written briefing papers that clearly and concisely summarize important points and contain recommendations for consideration by managers in my organization. I have written business letters to other organizations or customers to communicate information that is complex or controversial in nature. I have written business letters to other organizations or customers to inform them of routine program activities or transmit documents. I have education or training in written communications, but limited experience. None of the above. 3 Select the response(s) that describe(s) your experience communicating issues with other government agencies, user groups, conservation groups, and/or professional organizations. Answer to this question is required I have maintained contacts with government agencies, user groups, conservation groups and/or professional organizations to provide and receive information. I have provided technical advice and coordinated issues with government agencies, user groups, conservation groups and/or professional organizations. I have provided formal training to educate others. I have negotiated sensitive matters between individuals with divergent viewpoints. I have represented my organization's views to others in formal meetings. None of the above 4 I have experience in developing communication plans and strategic communication strategies. Answer to this question is required Yes No 5 Select the response that best describes your experience implementing public involvement programs for water resource management projects and activities. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task, but have not yet performed it on the job. I have completed formal education or training and performed this task on the job under close supervision by a supervisor or manager or senior employee to ensure compliance with correct procedures. I have completed formal education or training and performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. I have completed formal education or training and this task has been a central or major part of my work. I have performed it myself routinely, and I trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 6 Select the response that best describes your experience developing public meeting plans. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task, but have not yet performed it on the job. I have completed formal education or training and performed this task on the job under close supervision by a supervisor or manager or senior employee to ensure compliance with correct procedures. I have completed formal education or training and performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. I have completed formal education or training and this task has been a central or major part of my work. I have performed it myself routinely, and I trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 7 Select the response that best describes the level of your knowledge using electronic data management systems for managing mailing lists or strategic target audience lists and for managing and tracking media and outreach efforts. Answer to this question is required I have not performed these functions. I have received instruction and training in these functions, but have not performed them on the job. I have performed similar and directly related functions and my experience and training have equipped me to perform these functions successfully. I have performed these functions independently as a regular part of a media relations and public affairs program. I am considered an expert in the use of electronic communications for helping manage a public affairs program. 8 Select the response that best describes your experience managing websites to display public information. Answer to this question is required I have not performed these functions. I have received instruction and training in these functions, but have not performed them on the job. I have performed similar and directly related functions and my experience and training have equipped me to perform these functions successfully. I have performed these functions independently as a regular part of a media relations and public affairs program. 9 Select the response(s) that match your experience in oral communication/briefing skills that you use on a regular basis. Answer to this question is required I have regularly communicated organizational strategies, goals, objectives, and matters of policy in oral presentations. I have regularly briefed managers or senior administrators regarding issues. I have participated on panels, committees, or as a consultant with peers regarding professional issues. I have conducted training for both small informal and large groups of professionals. I have used oral presentations to communicate issues, solutions, and build consensus. I have facilitated communications and activities between organizations. I have independently planned and coordinated meetings. I have made formal presentations using briefing slides, graphics, hand-outs or other visual materials. None of the above. 10 Select the response that best describes your ability to coordinate and organize meetings, hearings, open houses, workshops, etc. Answer to this question is required I have experience in scheduling travel, conferences, or meetings, based on specific instructions. I have experience in scheduling travel and meetings in consultation with responsible parties. I have coordinated these activities with other organizations and/or individuals, and prepared itineraries from information received. I have experience independently scheduling travel, conferences, and meetings based on knowledge of a supervisor?s calendar, needs, and availability of space. I have coordinated activities with other organizations and/or individuals, and prepared itineraries for conferences, training sessions, or meetings. I have experience planning, organizing and coordinating special events. Areas of demonstrated experience may include scheduling groups or independent activities for educational, non-profit, public and/or private entities and coordinating activities that impact other parts of the organization; or facilitation of support activities. I have prepared itineraries for conferences, training sessions, or meetings. I have extensive experience exercising a high degree of initiative and judgment, to plan, organize and coordinate a large variety of events. Areas of demonstrated experience include scheduling groups or independent activities for educational, non-profit, public and/or private entities; coordinating activities that impact other parts of the organization; and facilitation of support activities. None of the above. 11 Select the statement(s) that characterize(s) the interpersonal communication skills you routinely and independently apply at work. Answer to this question is required Facilitate the resolution of competing or conflicting interests among parties whose cooperation is needed in order to meet a program objective. Persuade others to adopt new methods, procedures, or techniques in order to improve operations or to meet new standards. Diffuse confrontational contacts with people who are difficult, hostile, or distressed. Administer consequences and hold others accountable to meet program requirements, policies and/or standards. None of the above. 12 Please select the one response that best describes your ability to effectively interact with customers, stakeholders, and interested parties. Answer to this question is required I have experience in presenting information on technical issues to employees of federal, state, and local governments; special interest groups (e.g., water users, environmental groups, recreation groups); or the public in a manner that is understandable to those who may be unfamiliar with the issues. I have experience in working with clients, organizational representatives, customers (including interested groups and potential audiences) to gain an understanding of their position on technical or controversial issues and respond to their concerns in a non-threatening way. I have experience in considering differing points of view and accepting criticism in meetings with customers, stakeholders, and the public without becoming angry or antagonistic. I have experience in remaining calm while persuading others to consider the information I am presenting or the position I represent in situations where the audience may be difficult, hostile, or distressed. I have experience in conveying information to customers, stakeholders, and interested parties in an open, friendly, and honest manner to build trust and working relationships. 13 Select as many of the response(s) that apply and accurately reflect your experience orally presenting technical and non-technical information to others. Answer to this question is required I have presented technical and non-technical information to small groups (less than 20) within my organization. I have presented technical and non-technical information to large groups (20 or more) within and outside my organization. I have presented technical and non-technical information to the general public. I have presented technical and non-technical information at conferences and formal gatherings. None of the above. 14 I have researched and interpreted the following land records and/or documents. Answer to this question is required Abstract of titles (specifically warranty and quit claim deeds) Land status records Survey plats Tract books Title Commitments and Final Title Policies Contracts Deeds Mortgages Other federal agency records (non-Reclamation) State or County agency records Recorded survey maps Legal descriptions contained in deeds Subdivision maps Right-of-way maps Unrecorded survey maps Master Title Plats None of the above 15 Select the response that best reflects your experience analyzing technical, legal or contractual documents for compliance with directives (e.g., laws, policies, procedures). Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 16 Please select the one statement that best describes your highest level of experience in preparing contract documents used to procure services and products. Answer to this question is required I have had education or training in the preparation of contract documents, but have not performed the associate tasks in a work situation. I have obtained vendor and cost information on services and/or products for use by my supervisor (or others) in developing contract documents. I have independently identified a service or product requirement, obtained price quotes, and procured the service or product through informal purchase (e.g., credit card). I have identified a service or product requirement, researched market availability and potential suppliers, conducted cost analysis, prepared scopes of work or official task orders, prepared formal requests and contract documents, and followed official procedures to procure the service or product. I have reviewed contract and related documents prepared by others (e.g., subordinates) to procure services and products; resolved issues to ensure documents were complete and accurate; recommended or approved the purchase; and monitored the procurement process to ensure timely delivery. I have not had experience or training in preparing contract documents. 17 Select the response that best describes your past or present experience with coordinating and overseeing the work of private contractors. Answer to this question is required I have coordinated and overseen the work of private contractors as a central or major part of my work, and I have trained others in the performance of this work, and/or others have consulted me as an expert. I have coordinated and overseen the work of private contractors on a regular basis, independently and usually without review by a supervisor. I have coordinated and overseen the work of private contractors under close supervision by a supervisor, manager or senior employee to ensure compliance with contract requirements. I have received education or training in this type of work, but have yet to fully apply this knowledge in a work situation. I have not had experience, education or training in coordinating or overseeing the work of private contractors. No experience; however, I have worked as a private contractor and understand the requirements expected by a Federal Agency. 18 Select the response that best describes your experience researching and advising on laws, policies and regulations. Answer to this question is required I have provided advice to higher level authorities on laws, policies and regulations. I have made recommendations on the implementation of new guidance or requirements. I have minimal experience researching and advising on laws, policies and regulations. I have had education or training on laws, policies and regulations. None of the above 19 Select the response that best describes your ability to organize, distribute, and file documents, publications and other materials. Answer to this question is required I have experience maintaining general office files (routine office or personnel material, subject matter correspondence) with limited supervision. I have experience maintaining general office files (routine office or personnel material, subject matter correspondence) with limited supervision. Routine modifications were made to existing file systems as directed. I have experience independently maintaining general office files (routine office and personnel; material, subject matter correspondence). With direction, I maintained a variety of files on policy and procedure, directives and instructions, manuals, and technical documents. I have assisted in the modification and establishment of filing systems. I have experience maintaining records, inventories, and reference materials. Experience at this level may include maintaining regulations and policies. I have maintained a library of documents and/or a database. I have extensive experience maintaining records, inventories, and various reference materials. My experience may include maintaining regulations, policies and guidelines. I have independently maintained a library of documents and/or a database. I have utilized knowledge of interrelationships among projects in order to make adjustments for program accomplishment. None of the above. Grade: All Grades 1 Have you received an employee performance appraisal rating in the previous 12 months? Answer to this question is required Yes 1.1 Indicate who officially rated your performance (e.g., immediate supervisor, 2nd level supervisor, acting supervisor, etc.). Also, indicate your rating in terms of the performance system (e.g., 3 level rating out of a 5-tier system; 2 level rating out of a 3-tier system; Pass rating out of a Pass/Fail system). Maximum length of 250 characters.   No 2 In the last three years, have you been recognized for your performance, accomplishments, and/or contributions at work? Answer to this question is required Yes 2.1 Indicate the type of recognition received (e.g., monetary award, time off award, safety award, plaque, etc.), for what purpose, and from whom (e.g., supervisor, co-worker, community or government official). Maximum length of 250 characters.   No   Gary Munson

Executive Assistant AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​​ We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.   We are looking for an experienced Executive Assistant that will either provide executive administrative support to a senior executive who oversees multiple departments within the same division, or support multiple executives. In this highly visible role, we need are looking for someone with excellent verbal and written communication skills who has worked directly with Executive level leaders.   Essential Functions Strong management of scheduling all internal and external meetings, travel plans, conference calls and day to day activities for  senior executive(s).   Maximizes appropriate time allocation to senior executives’ priorities based on  understanding the company goals and his/her individual objectives. Must be one step ahead of the senior executive(s) to organize and manage his/her time and projects to meet all deadlines. Provide timely response to emails, voicemails and written correspondence on behalf of manager. Comfortable interacting with clients which may include external senior executives. Ability to be very discrete with confidential information. Attends meetings when needed to record and distribute meeting notes. Ability to make sound, independent decisions and use own initiative to accomplish tasks at hand. Responds well to pressure, and is resourceful when managing the business of high level senior executive(s). Organizes  events and meetings (internal and offsite) by arranging facilities and caterers, issuing information or invitations, negotiating vendor contracts and controlling event budget. Reconciles corporate credit card account(s) and prepares expense reports Perform other duties as assigned.   Knowledge/Skills/Abilities •       Strong skills in developing effective relationships, communication skills, managing expectations in a fast paced organization •       Strong interpersonal, organizational and communication skills are required, with the ability to partner with managers at all levels in other divisions •       Highly proficient written and verbal communication skills required •       Advanced understanding of Microsoft Suite, proficiency in GSuite, Sheets and Slides, and proficiency in teleconferencing applications   Education & Experience •       8+ years of executive assistant experience to senior level executives in a mid-to large company •       BS/BA Degree preferred   Natasha Glynn

Vacancy Questions Preview Grade: 07 1 GS-7 Choose one answer that best describes your experience as related to the qualification requirements for this position. Answer to this question is required I possess at least one year of specialized experience equivalent to at least the GS-6 level in the Federal service as described in the vacancy announcement. This experience has equipped me with the knowledge, skills and abilities to perform the duties of the position, and is related to the duties of the position to be filled. I do not meet any of the requirements as described. 2 Select the type(s) of personal contact(s) you routinely make while performing the assigned duties of a position. Answer to this question is required Co-workers/workers in related units Engineering and technical staff Administrative support staff Blue collar/trades workers Vendors and their representatives Members of the general public Supervisors/Managers Other government organizations Private companies Contractors Sales persons Other None of the above 3 Select the response which indicates the experience you have had with written communications. Answer to this question is required Prepared correspondence to respond to routine or general informational inquiries. Prepared technical reports going to co-workers or supervisors. Prepared correspondence or technical reports going to officials outside my employing organization. Prepared sensitive correspondence or technical reports such as responses to Congressional inquiries in support of resolution of litigation None of the above 4 Select the response(s) that describe(s) your experience utilizing the computer to maintain files and/or documents. Answer to this question is required Creating, editing, printing, retrieving electronic files Creating documents that contain tables and/or graphics using presentation software Creating and editing existing databases or spreadsheets Producing documents requiring complex/varied formats such as graphics or tables within text None of the above 5 Have you worked with cataloging or filing electronic documents in a filing system, e.g., Automated Records Management System (ARMS). Answer to this question is required Yes No 6 Select the response(s) that describe the pre-award function(s) you have performed on a regular and recurring basis. Answer to this question is required Determine the most efficient and secure method of issuing solicitations Advise potential bidders of solicitation requirements Conduct public bid openings for sealed bid solicitations Prepare and distribute Abstract of Bids Receive, log, and distribute proposals received under negotiated solicitations Write or edit contract documents Draft contract documents Assemble and prepare information requested by others Select appropriate clauses and provisions for inclusion into solicitations None of the above 7 Select the response that best reflects your experience working in an office support position that required establishing priorities and meeting time constraints. Answer to this question is required I have served as the primary office support position that routinely collaborated with others and adjusted multiple priorities to generate results under time-critical deadlines. I have experience in an office support position that routinely required adjusting administrative workloads and resources to meet shifts in priorities. I have experience generating products or services in a work environment that routinely was subjected to time sensitive priorities and deadlines. I have completed training in time management, but have not been employed in a situation that routinely required responding to critical deadlines. None of the above 8 Do you have experience in researching and/or analyzing administrative problems and providing recommendations for resolutions? Answer to this question is required Yes No 9 Select the answer that best describes your education, experience, or training in using the Federal Acquisition Regulation (FAR), as it relates to purchasing supplies, equipment and services. Answer to this question is required I have not had education, training, or experience using the FAR. I have had education or training in using the FAR, but have not yet used the FAR on the job. I have used the FAR, with close supervision from a supervisor or senior employee. I have used the FAR as a regular part of my job, independently and with few exceptions without review by a supervisor or senior employee. In addition to independently using the FAR as a regular part of my job, I have supervised the performance of this task and/or I have trained others in the performance and/or am normally consulted by others as an expert for assistance. 10 Select the response that best describes your experience reviewing purchase order or contract files for inclusion of specific documents or clauses. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 11 Select the answer that best describes your experience identifying and resolving purchasing conflicts with other entities. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 12 Select the response that best describes your experience maintaining an electronic document management system to update and maintain procurement documents or related information. Answer to this question is required I have not had education, training or experience in performing this task. I have completed formal education or training in performing this task but have not yet performed it on the job. I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures. I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee. This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task. 13 Select the computer programs you use independently as a regular part of your job. Answer to this question is required PRISM Local Area Network Excel or other spreadsheet software Microsoft Word of other word processing software Groupwise or other electronic mail system Federal Financial System (FFS) MAXIMO - Maintenance Management and Inventory Management System FBMS None of the above Grade: All Grades 1 Have you received an employee performance appraisal rating in the previous 12 months? Answer to this question is required Yes 1.1 Indicate who officially rated your performance (e.g., immediate supervisor, 2nd level supervisor, acting supervisor, etc.). Also, indicate your rating in terms of the performance system (e.g., 3 level rating out of a 5-tier system; 2 level rating out of a 3-tier system; Pass rating out of a Pass/Fail system). Maximum length of 250 characters.   No 2 In the last three years, have you been recognized for your performance, accomplishments, and/or contributions at work? Answer to this question is required Yes 2.1 Indicate the type of recognition received (e.g., monetary award, time off award, safety award, plaque, etc.), for what purpose, and from whom (e.g., supervisor, co-worker, community or government official). Maximum length of 250 characters.   No Gary Munson   vguerreronunez@usbr.gov