Job Title :
Field Service Technician – Santa Rosa, CA
Job ID :
716342BR
Location :
CA - Work from home|CA - Santa Rosa
Category :
Information Systems
Job Description Santa Rosa As a Field Service Technician, you will provide great customer service while installing retail equipment and diagnosing and solving equipment failures at CVS locations in your geographical area. You will resolve disruptions, delays or intermittent outages of computerized equipment, installation of hardware in new and existing sites, and maintain a consistent, agreed upon service level for computerized equipment. Your work will keep operations moving smoothly at CVS retail locations by providing timely technical support, allowing for continuing top-notch customer service for our retail customers. As a Field Service Technician, you will: - Drive between CVS locations to service and install hardware - Service POS (point of sale) registers, self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networks and other related computer peripherals - Assist other neighboring areas with workload - Be on call for high severity calls during weekday evenings, and rotating weekends and holidays The normal shift scheduling for this position may include Saturday and Sunday as normal workdays with two weekdays as scheduled days off or rotating on call. Required Qualifications - 1+ years of experience with technical troubleshooting - Valid Driver’s License with no major violations - Ability to drive between CVS locations on daily basis - Ability to lift laser printers and servers and occasionally work on a ladder Preferred Qualifications - Excellent customer service skills - Previous experience troubleshooting for retail equipment (eg. POS systems, network cabling, scanners, computer peripherals, printers) - Technical Certifications - Technical Degree Education Verifiable High School diploma or GED is required.
Mitchell Cruz
Nov 05, 2018
Full time
Job Title :
Field Service Technician – Santa Rosa, CA
Job ID :
716342BR
Location :
CA - Work from home|CA - Santa Rosa
Category :
Information Systems
Job Description Santa Rosa As a Field Service Technician, you will provide great customer service while installing retail equipment and diagnosing and solving equipment failures at CVS locations in your geographical area. You will resolve disruptions, delays or intermittent outages of computerized equipment, installation of hardware in new and existing sites, and maintain a consistent, agreed upon service level for computerized equipment. Your work will keep operations moving smoothly at CVS retail locations by providing timely technical support, allowing for continuing top-notch customer service for our retail customers. As a Field Service Technician, you will: - Drive between CVS locations to service and install hardware - Service POS (point of sale) registers, self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networks and other related computer peripherals - Assist other neighboring areas with workload - Be on call for high severity calls during weekday evenings, and rotating weekends and holidays The normal shift scheduling for this position may include Saturday and Sunday as normal workdays with two weekdays as scheduled days off or rotating on call. Required Qualifications - 1+ years of experience with technical troubleshooting - Valid Driver’s License with no major violations - Ability to drive between CVS locations on daily basis - Ability to lift laser printers and servers and occasionally work on a ladder Preferred Qualifications - Excellent customer service skills - Previous experience troubleshooting for retail equipment (eg. POS systems, network cabling, scanners, computer peripherals, printers) - Technical Certifications - Technical Degree Education Verifiable High School diploma or GED is required.
Mitchell Cruz
Locator Apprentice
Requirements:
Successfully pass 8 week training class.
Complete 100 point checklist.
Pass his/her Supervisor standards.
Pass Final Field Assessment.
Zero (0) Safety Violations, Zero (0) High-Risk Drive Cam events, < 2 Coachable events.
Key Responsibilities:
Able to complete hand-picked tickets without assistance.
Able to work in residential, small groups, projects or vault crew.
Efficient in routing USA tickets.
Competent while working with Q-manager.
Contacts his Lead/Supervisor at the start and end of each day.
Able to clearly communicate with excavator/homeowner.
Able to work overtime (when requested).
Attention to details when reading USA tickets/Utility maps.
Maintains a clean and organized vehicle.
Expectations:
Works/Drives Safely
Does not have unresolved late tickets (advises Lead /Supervisor)
Meets assigned productivity goals set by Supervisor
Maintains constant communication with Lead/Supervisor
Bruce Riley
Team A
Oct 31, 2018
Full time
Locator Apprentice
Requirements:
Successfully pass 8 week training class.
Complete 100 point checklist.
Pass his/her Supervisor standards.
Pass Final Field Assessment.
Zero (0) Safety Violations, Zero (0) High-Risk Drive Cam events, < 2 Coachable events.
Key Responsibilities:
Able to complete hand-picked tickets without assistance.
Able to work in residential, small groups, projects or vault crew.
Efficient in routing USA tickets.
Competent while working with Q-manager.
Contacts his Lead/Supervisor at the start and end of each day.
Able to clearly communicate with excavator/homeowner.
Able to work overtime (when requested).
Attention to details when reading USA tickets/Utility maps.
Maintains a clean and organized vehicle.
Expectations:
Works/Drives Safely
Does not have unresolved late tickets (advises Lead /Supervisor)
Meets assigned productivity goals set by Supervisor
Maintains constant communication with Lead/Supervisor
Bruce Riley
Team A
