$85,000 - $95,000 yearly
Securitas
Santa Rosa, CA, USA
POSITION: Assistant Account Manager
SHIFT: Varied Days-Hours- M-F 1100-1900
REPORTS TO: Account Manager
JOB SUMMARY: Assists the Account Manager with the following tasks. Implement and oversee the security operation; supervise security officers and supervisors. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Protects staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may enforce regulations pertaining to personnel, visitors, and premises.
Distinguishing Characteristics:
Primarily performs exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity.
ESSENTIAL FUNCTIONS
The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
Fulfill the Responsibilities, Qualifications, Competencies, and applicable Addenda of a Healthcare Security Officer and Supervisor
Provide post coverage, if necessary
Assist the Branch Manager in administrative or functional tasks as directed
Interpret applicable policies and procedures based on existing circumstances
Supervise subordinates so they perform their functions effectively
Assign security duties as circumstances warrant
Evaluate and document subordinate’s performance
Review and oversee corrections to appropriate subordinate’s reports
Maintain liaison with appropriate facility personnel on a given shift
Assist with subordinates training
Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.
Quickly identify potential negative situations and implement effective countermeasures
Teach facility-specific procedures and policies
Review appropriate subordinate’s reports
Evaluate subordinate performance
MINIMUM QUALIFICATIONS AT ENTRY
Prefer one year of Securitas healthcare security experience or previous management experience in a service field
Must have at least two (2) years of experience in the security, or related field; with at minimum of one (1) year at supervisory or managerial level, preferably in healthcare environment.
Must have the ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets.
Must have knowledge of and have experience with parking and transportation systems and its related issues or problems.
Must be Computer literate.
LICENSURE OR CERTIFICATION
Must have valid Government issued Driver’s License, Bureau of Security and Investigative Services Certification or Guard Card.
LANGUAGE SKILLS
Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to write accurate, clear and concise crime, incident and investigative reports. Ability to communicate effectively with patients, medical staff, employees and visitors.
Education/Experience
Must be High School graduate or equivalent, some college experience preferred with emphasis in Administration of Justice, law enforcement, security, or criminology or have an advanced military background.
Knowledge, training, and/or experience in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, C.P.R/AED., Security and Safety issues and standards as set forth by OSHA and TJC (The Joint Commission) is preferred.
MINIMUM HIRING STANDARDS
Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Competencies (as demonstrated through experience, training, and/or testing ):
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Knowledge of or ability to learn security operations and procedures.
Pass each healthcare competency exam and/or skills lab including an managing or defusing assaultive behavior training program or similar course as described by the client
Ability to carry out instructions furnished in written, oral, or diagrammatic form.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Ability to provide high quality customer service.
Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Successful passage of background, reference, psychological, and controlled substance tests, in addition to any mandatory licensing requirements.
May be required to work overtime without advance notice.
Required ability to handle multiple tasks concurrently.
Keyboarding, basic computer usage and operating controls.
Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 75 pounds.
Close vision, distance vision, and ability to adjust focus.
May be required to use vehicle for the performance of duties.
On occasion may be required to perform stressful and physical activity.
Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
May be exposed to or required to handle sensitive and confidential information.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Must be able to move quickly throughout the Hospital and physically restrain people by physically holding the individual down and then be able to also carry or lift the individual with other hospital staff members.
The ability to maintain mental stability under periods of stress. The ability to push or pull gurneys with patients of various weights on them.
The duties of this job include possible exposure to deadly weapons, injury from violent persons, infectious persons, gases and fumes, blood and body fluids, hazardous chemicals, heat, wind, rain and cold; the employee must understand and demonstrate the ability to take protective actions, following established guidelines. The noise level in the work environment can vary from extreme noise to extreme quiet.
Anthony Altemoos
POSITION: Assistant Account Manager
SHIFT: Varied Days-Hours- M-F 1100-1900
REPORTS TO: Account Manager
JOB SUMMARY: Assists the Account Manager with the following tasks. Implement and oversee the security operation; supervise security officers and supervisors. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Protects staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may enforce regulations pertaining to personnel, visitors, and premises.
Distinguishing Characteristics:
Primarily performs exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity.
ESSENTIAL FUNCTIONS
The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
Fulfill the Responsibilities, Qualifications, Competencies, and applicable Addenda of a Healthcare Security Officer and Supervisor
Provide post coverage, if necessary
Assist the Branch Manager in administrative or functional tasks as directed
Interpret applicable policies and procedures based on existing circumstances
Supervise subordinates so they perform their functions effectively
Assign security duties as circumstances warrant
Evaluate and document subordinate’s performance
Review and oversee corrections to appropriate subordinate’s reports
Maintain liaison with appropriate facility personnel on a given shift
Assist with subordinates training
Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.
Quickly identify potential negative situations and implement effective countermeasures
Teach facility-specific procedures and policies
Review appropriate subordinate’s reports
Evaluate subordinate performance
MINIMUM QUALIFICATIONS AT ENTRY
Prefer one year of Securitas healthcare security experience or previous management experience in a service field
Must have at least two (2) years of experience in the security, or related field; with at minimum of one (1) year at supervisory or managerial level, preferably in healthcare environment.
Must have the ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets.
Must have knowledge of and have experience with parking and transportation systems and its related issues or problems.
Must be Computer literate.
LICENSURE OR CERTIFICATION
Must have valid Government issued Driver’s License, Bureau of Security and Investigative Services Certification or Guard Card.
LANGUAGE SKILLS
Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to write accurate, clear and concise crime, incident and investigative reports. Ability to communicate effectively with patients, medical staff, employees and visitors.
Education/Experience
Must be High School graduate or equivalent, some college experience preferred with emphasis in Administration of Justice, law enforcement, security, or criminology or have an advanced military background.
Knowledge, training, and/or experience in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, C.P.R/AED., Security and Safety issues and standards as set forth by OSHA and TJC (The Joint Commission) is preferred.
MINIMUM HIRING STANDARDS
Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Competencies (as demonstrated through experience, training, and/or testing ):
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Knowledge of or ability to learn security operations and procedures.
Pass each healthcare competency exam and/or skills lab including an managing or defusing assaultive behavior training program or similar course as described by the client
Ability to carry out instructions furnished in written, oral, or diagrammatic form.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Ability to provide high quality customer service.
Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Successful passage of background, reference, psychological, and controlled substance tests, in addition to any mandatory licensing requirements.
May be required to work overtime without advance notice.
Required ability to handle multiple tasks concurrently.
Keyboarding, basic computer usage and operating controls.
Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 75 pounds.
Close vision, distance vision, and ability to adjust focus.
May be required to use vehicle for the performance of duties.
On occasion may be required to perform stressful and physical activity.
Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
May be exposed to or required to handle sensitive and confidential information.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Must be able to move quickly throughout the Hospital and physically restrain people by physically holding the individual down and then be able to also carry or lift the individual with other hospital staff members.
The ability to maintain mental stability under periods of stress. The ability to push or pull gurneys with patients of various weights on them.
The duties of this job include possible exposure to deadly weapons, injury from violent persons, infectious persons, gases and fumes, blood and body fluids, hazardous chemicals, heat, wind, rain and cold; the employee must understand and demonstrate the ability to take protective actions, following established guidelines. The noise level in the work environment can vary from extreme noise to extreme quiet.
Anthony Altemoos
L3 Technologies
Santa Rosa, CA, USA
Contracts Administrator Position Overview:
Administers a variety of contract types, including CPFF, CPIF, FFP, and time and materials in accordance with established company and government policies. Oversees, tracks and obtains disposition of government and customer property, in addition to directly providing regular input into proposals. Collaborates with buyers on complex contracts as the subcontracts liaison to ensure efforts are appropriately managed on a day to day basis.
Performance Objectives:
The following reflects management’s definition of essential functions for this job, however it is not an exhaustive list. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Contracts Administration:
Negotiates terms and conditions, pricing, scope, schedule, milestones, and deliverables for a variety of contracts within the L3 Corporate guidelines.
Tracks and informs internal and external customers of contract issues including performing to schedule and budget, achieving milestones, providing all agreed upon deliverables, and identifying and creating solutions for items which are out of scope.
Works closely with Program Managers and attends Program Management Review meetings as required.
Understands and manages the current status of each contract including customer, product, scope, areas of risk, and challenges.
Responsible for contract close out which includes facilitating the preparation of final invoices, release documents, and customer property dispositions as well as managing records retention.
Responsible for Contracts Department’s compliance with records retention requirements and established processes from documentation to coordination with offsite storage vendor.
Proposals:
Responsible for proposal input relative to Contract Terms and Conditions, Data Rights, Representations and Certifications, and other contractual input in support of new and follow on business activities in response to customer RFPs and unsolicited proposals Attend proposal meetings, to ensure understanding of requirements, while coordinating and collaborating with Proposal Coordinator, engineering team, business development and Program Managers.
Responsible for working with Proposal Coordinator for tracking and follow up on proposal status and providing post proposal submission support as needed.
Subcontract Liaison:
Works closely with purchasing as a subcontracts liaison for complex contracts leading efforts to structure details for SOW preparation of appropriate flow down terms and manage day to day interactions with the customer.
Attend subcontractor meetings to track progress and ensure subcontractor is meeting deadlines, program costs, overruns, etc, as required, in support of customer requirements.
Government/Customer Property Management:
Track and report on all government and/or customer owned property, ensuring knowledge of its current location at all times.
Prepare letters to customer to disposition property, as needed.
Serve as a contract/subcontract resource for customer and government property issues as they are raised.
Other duties as assigned.
Competencies:
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Strong risk management skills related to financial operational business and force majeure events
Strong negotiations skills
Strong attention to detail and outcome-oriented focus
Demonstrated project leadership skills by having strong interpersonal and proactive skills
Ability to be hands on and dig into the details
Working knowledge of the contracts field
Proven critical thinking and creative problem solving skills
Good judgment with the ability to make timely and sound decisions
Qualifications
Basic Qualifications & Education:
B.A. degree in business administration or other applicable discipline or equivalent experience. Master’s degree preferred.
Training in contract management/administration and CPCM certification preferred.
Minimum 10-14 years with BA, 8-12 with MBA hands on experience in contracts administration and proposal preparation.
Minimum Of 3 Years Direct Government Contracts Experience:
Extensive knowledge of, and the ability to understand and interpret, FAR’s/DFAR’s requirements and apply to contracts.
Export product knowledge in dealing with overseas product and/or technical data on state of the art products.
Proficient in Microsoft Office.
Ability to perform data mining and ad hoc reporting.
Proven ability to build and maintain effective internal and external customer relationships.
Knowledge of and the ability to interpret, International Traffic and Arms Regulations (ITAR).
Pre-employment drug screening and background checks are standard.
ADA Requirements:
Able to work at a computer for extended periods of time.
Some repetitive motion activities.
May be required to lift up to 10 pounds with assistance.
Typical office environment.
Able to work extended hours when necessary.
Bringing the future into focus:
L3 Sonoma EO is located in Santa Rosa, CA. L3 Sonoma EO is an established pioneer in military/defense infrared technology. A leader in high technology and engineering services, L3 Sonoma EO is world renowned for its expertise in the areas of Electro Optical / Infrared (EO/IR) stabilized imaging systems. As a first-rank engineering and production company, L3 Sonoma EO is engaged in the design, development, and manufacture of highly-sophisticated electronics equipment that is used in a variety of product areas for government, civil and commercial applications.
L3 Sonoma EO is a dynamic and innovative business, open to new ideas and able to quickly transform new ideas into revolutionary technological improvements and new product offerings. We offer competitive benefits, an alternative 9/80 work schedule, and the opportunity to work with a talented and diverse group of professionals.
SAVING LIVES AND MAKING THE WORLD A SAFER PLACE TO LIVE:
Headquartered in New York City, L3 Technologies (NYSE: LLL) is the 7th largest Defense Contractor, employs over 45,000 people worldwide, and is a prime contractor in aircraft modernization and maintenance, Command, Control, Communications, Intelligence, Surveillance and Reconnaissance (C3ISR) systems and government services. L3 is also a leading provider of high technology products, subsystems and systems.
Vestnys, Stephanie
Contracts Administrator Position Overview:
Administers a variety of contract types, including CPFF, CPIF, FFP, and time and materials in accordance with established company and government policies. Oversees, tracks and obtains disposition of government and customer property, in addition to directly providing regular input into proposals. Collaborates with buyers on complex contracts as the subcontracts liaison to ensure efforts are appropriately managed on a day to day basis.
Performance Objectives:
The following reflects management’s definition of essential functions for this job, however it is not an exhaustive list. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Contracts Administration:
Negotiates terms and conditions, pricing, scope, schedule, milestones, and deliverables for a variety of contracts within the L3 Corporate guidelines.
Tracks and informs internal and external customers of contract issues including performing to schedule and budget, achieving milestones, providing all agreed upon deliverables, and identifying and creating solutions for items which are out of scope.
Works closely with Program Managers and attends Program Management Review meetings as required.
Understands and manages the current status of each contract including customer, product, scope, areas of risk, and challenges.
Responsible for contract close out which includes facilitating the preparation of final invoices, release documents, and customer property dispositions as well as managing records retention.
Responsible for Contracts Department’s compliance with records retention requirements and established processes from documentation to coordination with offsite storage vendor.
Proposals:
Responsible for proposal input relative to Contract Terms and Conditions, Data Rights, Representations and Certifications, and other contractual input in support of new and follow on business activities in response to customer RFPs and unsolicited proposals Attend proposal meetings, to ensure understanding of requirements, while coordinating and collaborating with Proposal Coordinator, engineering team, business development and Program Managers.
Responsible for working with Proposal Coordinator for tracking and follow up on proposal status and providing post proposal submission support as needed.
Subcontract Liaison:
Works closely with purchasing as a subcontracts liaison for complex contracts leading efforts to structure details for SOW preparation of appropriate flow down terms and manage day to day interactions with the customer.
Attend subcontractor meetings to track progress and ensure subcontractor is meeting deadlines, program costs, overruns, etc, as required, in support of customer requirements.
Government/Customer Property Management:
Track and report on all government and/or customer owned property, ensuring knowledge of its current location at all times.
Prepare letters to customer to disposition property, as needed.
Serve as a contract/subcontract resource for customer and government property issues as they are raised.
Other duties as assigned.
Competencies:
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Strong risk management skills related to financial operational business and force majeure events
Strong negotiations skills
Strong attention to detail and outcome-oriented focus
Demonstrated project leadership skills by having strong interpersonal and proactive skills
Ability to be hands on and dig into the details
Working knowledge of the contracts field
Proven critical thinking and creative problem solving skills
Good judgment with the ability to make timely and sound decisions
Qualifications
Basic Qualifications & Education:
B.A. degree in business administration or other applicable discipline or equivalent experience. Master’s degree preferred.
Training in contract management/administration and CPCM certification preferred.
Minimum 10-14 years with BA, 8-12 with MBA hands on experience in contracts administration and proposal preparation.
Minimum Of 3 Years Direct Government Contracts Experience:
Extensive knowledge of, and the ability to understand and interpret, FAR’s/DFAR’s requirements and apply to contracts.
Export product knowledge in dealing with overseas product and/or technical data on state of the art products.
Proficient in Microsoft Office.
Ability to perform data mining and ad hoc reporting.
Proven ability to build and maintain effective internal and external customer relationships.
Knowledge of and the ability to interpret, International Traffic and Arms Regulations (ITAR).
Pre-employment drug screening and background checks are standard.
ADA Requirements:
Able to work at a computer for extended periods of time.
Some repetitive motion activities.
May be required to lift up to 10 pounds with assistance.
Typical office environment.
Able to work extended hours when necessary.
Bringing the future into focus:
L3 Sonoma EO is located in Santa Rosa, CA. L3 Sonoma EO is an established pioneer in military/defense infrared technology. A leader in high technology and engineering services, L3 Sonoma EO is world renowned for its expertise in the areas of Electro Optical / Infrared (EO/IR) stabilized imaging systems. As a first-rank engineering and production company, L3 Sonoma EO is engaged in the design, development, and manufacture of highly-sophisticated electronics equipment that is used in a variety of product areas for government, civil and commercial applications.
L3 Sonoma EO is a dynamic and innovative business, open to new ideas and able to quickly transform new ideas into revolutionary technological improvements and new product offerings. We offer competitive benefits, an alternative 9/80 work schedule, and the opportunity to work with a talented and diverse group of professionals.
SAVING LIVES AND MAKING THE WORLD A SAFER PLACE TO LIVE:
Headquartered in New York City, L3 Technologies (NYSE: LLL) is the 7th largest Defense Contractor, employs over 45,000 people worldwide, and is a prime contractor in aircraft modernization and maintenance, Command, Control, Communications, Intelligence, Surveillance and Reconnaissance (C3ISR) systems and government services. L3 is also a leading provider of high technology products, subsystems and systems.
Vestnys, Stephanie
$20.00 hourly
Redwood Credit Union
Santa Rosa, CA, USA
Interested in working with technology at a place that thrives on teamwork, community, and collaboration? Look no further: Redwood Credit Union is looking for an IT Analyst that wants to provide exceptional service with strong values.
The IT Analyst I maintains and advances the software applications and interfaces that support the business of the credit union. The analyst accomplishes this by providing for the implementation, quality testing, technical support and distribution of core line of business applications. This position ensures a stable computing environment by resolving problems and applying application upgrades, fixes, and service packs. Other duties include maintaining knowledge of the core business principles, regulatory requirements and standards of the division whose applications they are assigned to support.
Provide business system analysis on process and system improvements for assigned applications and business units
Manage and administer assigned core server based applications and databases
Manage projects to implement and integrate core server based and hosted applications.
Analyze and implement efficiencies/automation for business units at the Redwood Group.
Tests, analyzes, and implements current software vendor upgrades.
Assist in all phases of system design, development, testing and support
Manage 3 rd party support (consultants and vendors) in regards to implementing and enhancing business systems.
Facilitate and self-manage cross-functional projects to support key business initiatives such as document management, Intranet and other data-centric applications.
Provide status updates, work plans, written documentation, conversion and test plans, and training for administered business systems.
Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed in an accurate and timely manner.
Prioritize technical issues and communicate resolution times as needed.
Maintain Redwood Group uptime standards when working on IT project conversions and cutovers.
Ensure effective security measures are in place and meet RCU and regulatory standards.
Ensure effective operations, availability, uptime and redundancy of assigned systems.
Create automation processes for Daily, Weekly, Monthly, and Yearly operation jobs to ensure efficiency and reduce human error
Create, develop, and integrate new processes and instructions for computer operations.
Develop and maintain current department instruction and check-off sheets to ensure daily and monthly functions are completed timely and accurately.
Provide secondary support to core computer host operations (Symitar)
Distribute reports to employees in a timely and accurate manner.
Support Creations, Deletions, and modifications of existing and new users for Symitar and network based systems.
Supply technical support and escalation for issues relating to assigned core systems.
Provide secondary help-desk support on computer systems through assisting the end-user with software/hardware problems and inquires.
Provides exceptional service to all Members, volunteers, internal employees, and service providers.
Contact vendors in order to schedule repair and maintenance work on system hardware and order additional hardware, parts and supplies.
Uphold established department service standards.
MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities
Advanced knowledge of computer systems and network based applications.
Ability to manage, develop, and implement technology related projects.
Basic knowledge of the Episys platform and/or host systems and ancillary devices structure.
Strong skills in the operation of a PC with Intranet and Internet access along with the use of word processing, spreadsheet, presentation and information systems software.
Ability to multi-task in a fast paced environment.
Ability to prioritize tasks and projects using a browser based tracking system.
Ability to troubleshoot computer related problems.
Ability to work independently with limited supervision and/ or direction.
Ability to effectively manage multiple tasks and deadlines simultaneously.
Ability to work weekends, early morning and late nights when needed.
Ability to interact and communicate with outside vendors and internal clients.
Ability to communicate effectively both verbally and in writing.
Ability to be detail oriented.
Ability and desire to work in a team environment.
Ability to establish and maintain an effective working relationship with a diverse group of people.
Must have a valid California Driver’s License
Microsoft Certified Professional
Ability to stand for extended periods of time occasionally.
Ability to lift up to 50 pounds.
Ability to use a computer keyboard and calculator.
Work environment is indoors, majority of the time is spent sitting at a desk.
Why join the team at Redwood Credit Union? We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:
Rated the second healthiest credit union in USA by Glatt Consulting
Voted best places to work in the North Bay 13 years in a row
Voted best company to do business with in Sonoma County
Located in the heart of wine country (1 hour north of San Francisco)
World-class employee engagement scores
Best-in-Class member service scores
Vestnys, Stephanie
Interested in working with technology at a place that thrives on teamwork, community, and collaboration? Look no further: Redwood Credit Union is looking for an IT Analyst that wants to provide exceptional service with strong values.
The IT Analyst I maintains and advances the software applications and interfaces that support the business of the credit union. The analyst accomplishes this by providing for the implementation, quality testing, technical support and distribution of core line of business applications. This position ensures a stable computing environment by resolving problems and applying application upgrades, fixes, and service packs. Other duties include maintaining knowledge of the core business principles, regulatory requirements and standards of the division whose applications they are assigned to support.
Provide business system analysis on process and system improvements for assigned applications and business units
Manage and administer assigned core server based applications and databases
Manage projects to implement and integrate core server based and hosted applications.
Analyze and implement efficiencies/automation for business units at the Redwood Group.
Tests, analyzes, and implements current software vendor upgrades.
Assist in all phases of system design, development, testing and support
Manage 3 rd party support (consultants and vendors) in regards to implementing and enhancing business systems.
Facilitate and self-manage cross-functional projects to support key business initiatives such as document management, Intranet and other data-centric applications.
Provide status updates, work plans, written documentation, conversion and test plans, and training for administered business systems.
Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed in an accurate and timely manner.
Prioritize technical issues and communicate resolution times as needed.
Maintain Redwood Group uptime standards when working on IT project conversions and cutovers.
Ensure effective security measures are in place and meet RCU and regulatory standards.
Ensure effective operations, availability, uptime and redundancy of assigned systems.
Create automation processes for Daily, Weekly, Monthly, and Yearly operation jobs to ensure efficiency and reduce human error
Create, develop, and integrate new processes and instructions for computer operations.
Develop and maintain current department instruction and check-off sheets to ensure daily and monthly functions are completed timely and accurately.
Provide secondary support to core computer host operations (Symitar)
Distribute reports to employees in a timely and accurate manner.
Support Creations, Deletions, and modifications of existing and new users for Symitar and network based systems.
Supply technical support and escalation for issues relating to assigned core systems.
Provide secondary help-desk support on computer systems through assisting the end-user with software/hardware problems and inquires.
Provides exceptional service to all Members, volunteers, internal employees, and service providers.
Contact vendors in order to schedule repair and maintenance work on system hardware and order additional hardware, parts and supplies.
Uphold established department service standards.
MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities
Advanced knowledge of computer systems and network based applications.
Ability to manage, develop, and implement technology related projects.
Basic knowledge of the Episys platform and/or host systems and ancillary devices structure.
Strong skills in the operation of a PC with Intranet and Internet access along with the use of word processing, spreadsheet, presentation and information systems software.
Ability to multi-task in a fast paced environment.
Ability to prioritize tasks and projects using a browser based tracking system.
Ability to troubleshoot computer related problems.
Ability to work independently with limited supervision and/ or direction.
Ability to effectively manage multiple tasks and deadlines simultaneously.
Ability to work weekends, early morning and late nights when needed.
Ability to interact and communicate with outside vendors and internal clients.
Ability to communicate effectively both verbally and in writing.
Ability to be detail oriented.
Ability and desire to work in a team environment.
Ability to establish and maintain an effective working relationship with a diverse group of people.
Must have a valid California Driver’s License
Microsoft Certified Professional
Ability to stand for extended periods of time occasionally.
Ability to lift up to 50 pounds.
Ability to use a computer keyboard and calculator.
Work environment is indoors, majority of the time is spent sitting at a desk.
Why join the team at Redwood Credit Union? We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:
Rated the second healthiest credit union in USA by Glatt Consulting
Voted best places to work in the North Bay 13 years in a row
Voted best company to do business with in Sonoma County
Located in the heart of wine country (1 hour north of San Francisco)
World-class employee engagement scores
Best-in-Class member service scores
Vestnys, Stephanie
