GENERAL FUNCTION
The Store Manager contributes to Oakley's success by leading a team of store employees to create and maintain the Oakley Experience for our internal and external customers. The Store Manager directs and supervises the workforce, makes staffing decisions, ensures customer satisfaction, manages the store's financial performance, and sustains brand equity.
MAJOR DUTIES AND RESPONSIBILITIES
Delivers excellent customer service and demonstrates a high degree of professionalism.
Achieves high levels of sales performance and results.
Recruits and hires top talent to meet store and company needs.
Provides feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance.
Manages all employees in execution of daily tasks to maximize sales.
Manages all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance.
Reviews operational reports and records to ensure adherence to Company policies and procedures, monitors store profitability and manages payroll matrix.
Monitors and reviews inventory levels and paperwork in order to ensure accuracy of store inventory.
Oversees compliance of Sales Consultants, Specialized Consultants and Sales Supervisors with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store.
Helps solve problems that affect the store's service, efficiency and productivity.
Assists with all staff responsibilities as the workday may require.
BASIC QUALIFICATIONS
3+ years of retail sales experience within a specialty environment
1+ years of retail management experience
Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays
Strong communication skills (verbal & written), including strong relationship building skills
Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
Ability to be on your feet most of the day or moving on the sales floor or stock room
Ability to maneuver merchandise and lift up to 40 lbs.
Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis
PREFERRED QUALIFICATIONS
Knowledge of Oakley and its products
Outgoing, enthusiastic and sports-minded individual
Bilingual
Team A CPT Messiha
Jan 17, 2019
Full time
GENERAL FUNCTION
The Store Manager contributes to Oakley's success by leading a team of store employees to create and maintain the Oakley Experience for our internal and external customers. The Store Manager directs and supervises the workforce, makes staffing decisions, ensures customer satisfaction, manages the store's financial performance, and sustains brand equity.
MAJOR DUTIES AND RESPONSIBILITIES
Delivers excellent customer service and demonstrates a high degree of professionalism.
Achieves high levels of sales performance and results.
Recruits and hires top talent to meet store and company needs.
Provides feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance.
Manages all employees in execution of daily tasks to maximize sales.
Manages all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance.
Reviews operational reports and records to ensure adherence to Company policies and procedures, monitors store profitability and manages payroll matrix.
Monitors and reviews inventory levels and paperwork in order to ensure accuracy of store inventory.
Oversees compliance of Sales Consultants, Specialized Consultants and Sales Supervisors with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store.
Helps solve problems that affect the store's service, efficiency and productivity.
Assists with all staff responsibilities as the workday may require.
BASIC QUALIFICATIONS
3+ years of retail sales experience within a specialty environment
1+ years of retail management experience
Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays
Strong communication skills (verbal & written), including strong relationship building skills
Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
Ability to be on your feet most of the day or moving on the sales floor or stock room
Ability to maneuver merchandise and lift up to 40 lbs.
Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis
PREFERRED QUALIFICATIONS
Knowledge of Oakley and its products
Outgoing, enthusiastic and sports-minded individual
Bilingual
Team A CPT Messiha
Cycle Gear Human Resources
1326 El Camino Real, Redwood City, CA, USA
Cycle Gear is actively hiring for the Store Manager position.
Full-time Store Manager . Our ideal candidate for this role is someone that is approachable, energetic, and someone who excels in effectively communicating and educating team members and customers alike.
RESPONSIBILITIES:
Retail operations (which includes, but not limited to, reporting, P&L, scheduling, payroll, interviewing/hiring and training of new hires, development of current staff).
Build, develop, and mentor team members.
Drive personal and store sales objectives, as well as customer service satisfaction.
Maximize sales and attain set sales goals through strong customer service.
Train new employees and provide continuing education and training to current employees.
SKILLS:
Strong verbal communication skills.
Proven ability to maximize sales and meet customer service satisfaction.
Must be results-driven and solution-oriented.
Must have strong problem solving skills.
Strong ability to understand priorities and work in a timely manner to meet store needs and business demands.
Must create and promote a professional and friendly environment for customers and team members.
REQUIREMENTS:
2+ years of management experience within retail store environment.
2+ years of retail/product sales.
Experience of achieving and beating personal and store goals.
Passionate and knowledgeable about Motorcycle, Dirt Bikes, ATVs is highly desirable.
Prior experience in building and leading a team, in a sales driven, retail environment is highly preferred.
Flexible scheduling to include nights and weekends.
BENEFITS:
Competitive Hourly base rate + commission + SPIFFS + quarterly bonus potential.
Work in an industry that you are passionate about!
Amazing employee discounts on all our great products.
Great work/life balance.
401(k) savings plan - up to 4% company match.
Training and development.
Career opportunities.
Just an all-around excellent place to work!!
Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Cycle Gear support a Drug-Free work environment. All applicants must pass pre-employment testing to include: background and drug testing in order to qualify for employment.
Jan 22, 2019
Full time
Cycle Gear is actively hiring for the Store Manager position.
Full-time Store Manager . Our ideal candidate for this role is someone that is approachable, energetic, and someone who excels in effectively communicating and educating team members and customers alike.
RESPONSIBILITIES:
Retail operations (which includes, but not limited to, reporting, P&L, scheduling, payroll, interviewing/hiring and training of new hires, development of current staff).
Build, develop, and mentor team members.
Drive personal and store sales objectives, as well as customer service satisfaction.
Maximize sales and attain set sales goals through strong customer service.
Train new employees and provide continuing education and training to current employees.
SKILLS:
Strong verbal communication skills.
Proven ability to maximize sales and meet customer service satisfaction.
Must be results-driven and solution-oriented.
Must have strong problem solving skills.
Strong ability to understand priorities and work in a timely manner to meet store needs and business demands.
Must create and promote a professional and friendly environment for customers and team members.
REQUIREMENTS:
2+ years of management experience within retail store environment.
2+ years of retail/product sales.
Experience of achieving and beating personal and store goals.
Passionate and knowledgeable about Motorcycle, Dirt Bikes, ATVs is highly desirable.
Prior experience in building and leading a team, in a sales driven, retail environment is highly preferred.
Flexible scheduling to include nights and weekends.
BENEFITS:
Competitive Hourly base rate + commission + SPIFFS + quarterly bonus potential.
Work in an industry that you are passionate about!
Amazing employee discounts on all our great products.
Great work/life balance.
401(k) savings plan - up to 4% company match.
Training and development.
Career opportunities.
Just an all-around excellent place to work!!
Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Cycle Gear support a Drug-Free work environment. All applicants must pass pre-employment testing to include: background and drug testing in order to qualify for employment.
Cycle Gear Human Resources
1326 El Camino Real, Redwood City, CA, USA
Cycle Gear has a Full-time Key Holder/Manager-in-training position available at our Redwood City, CA Location. Part-time Key Holder . Our ideal candidate for this role is someone that is approachable, energetic, and someone who excels in effectively communicating and educating team members and customers alike. CORE RESPONSIBILITIES:
Drive personal and store sales objectives, as well as customer service satisfaction.
Open/close the store and following appropriate procedures.
Support the Merchandiser in the store's inventory.
Assist customers with returns or exchanges of product.
REQUIREMENTS:
2+ years of retail/product sales experience.
Experience of achieving and beating personal and store goals.
2+ years of customer service experience.
Passionate and knowledgeable about Motorcycle, Dirt Bikes, ATVs is highly desirable.
Flexible scheduling to include nights and weekends.
SKILLS:
Energetic, outgoing, customer oriented personality.
Strong verbal communication skills.
Proven ability to maximize sales and meet customer service satisfaction.
Must be results-driven and solution-oriented.
Must have strong problem solving skills.
BENEFITS:
Competitive Hourly base rate (for Sales and Key Holder positions - Base rate + commission + SPIFFS).
Flexible schedule -- Great for students!
Work in an industry that you are passionate about!
Amazing employee discounts on all our great products.
Great work/life balance.
401(k) savings plan - up to 4% company match.
Training and development.
Career opportunities.
Just an all-around excellent place to work!!
Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Cycle Gear support a Drug-Free work environment. All applicants must pass pre-employment testing to include: background and drug testing in order to qualify for employment.
Jan 22, 2019
Full time
Cycle Gear has a Full-time Key Holder/Manager-in-training position available at our Redwood City, CA Location. Part-time Key Holder . Our ideal candidate for this role is someone that is approachable, energetic, and someone who excels in effectively communicating and educating team members and customers alike. CORE RESPONSIBILITIES:
Drive personal and store sales objectives, as well as customer service satisfaction.
Open/close the store and following appropriate procedures.
Support the Merchandiser in the store's inventory.
Assist customers with returns or exchanges of product.
REQUIREMENTS:
2+ years of retail/product sales experience.
Experience of achieving and beating personal and store goals.
2+ years of customer service experience.
Passionate and knowledgeable about Motorcycle, Dirt Bikes, ATVs is highly desirable.
Flexible scheduling to include nights and weekends.
SKILLS:
Energetic, outgoing, customer oriented personality.
Strong verbal communication skills.
Proven ability to maximize sales and meet customer service satisfaction.
Must be results-driven and solution-oriented.
Must have strong problem solving skills.
BENEFITS:
Competitive Hourly base rate (for Sales and Key Holder positions - Base rate + commission + SPIFFS).
Flexible schedule -- Great for students!
Work in an industry that you are passionate about!
Amazing employee discounts on all our great products.
Great work/life balance.
401(k) savings plan - up to 4% company match.
Training and development.
Career opportunities.
Just an all-around excellent place to work!!
Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Cycle Gear support a Drug-Free work environment. All applicants must pass pre-employment testing to include: background and drug testing in order to qualify for employment.
Cycle Gear Human Resources
1326 El Camino Real, Redwood City, CA, USA
Cycle Gear is looking for an Assistant Store Manager for our store in Redwood City, CA. Our ideal candidate is friendly, personable, and who can efficiently communicate and educate our team members and customers alike.
RESPONSIBILITIES:
Assist the Store Manager in all retail operations.
Support the Store Manager with build, develop, and mentor team members.
Drive personal and store sales objectives, as well as customer service satisfaction.
Maximize sales and attain set sales goals through strong customer service.
Train new employees and provide continuing education and training to current employees.
SKILLS:
Strong verbal communication skills.
Proven ability to maximize sales and meet customer service satisfaction.
Must be results-driven and solution-oriented.
Must have strong problem solving skills.
Strong ability to understand priorities and work in a timely manner to meet store needs and business demands.
Must create and promote a professional and friendly environment for customers and team members.
REQUIREMENTS:
2+ years of management experience within retail store environment.
2+ years of retail/product sales.
Experience of achieving and beating personal and store goals.
Passionate and knowledgeable about Motorcycle, Dirt Bikes, ATVs is highly desirable.
Prior experience in building and leading a team, in a sales driven, retail environment is highly preferred.
Flexible scheduling to include nights and weekends.
BENEFITS:
Steady schedule -- (35+hrs/week).
Hourly base rate + commission + SPIFFS.
Work in an industry that you are passionate about!
Amazing employee discounts on all our great products.
Great work/life balance.
401(k) savings plan.
Training and development.
Career opportunities.
Just an all-around excellent place to work!!
Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Cycle Gear support a Drug-Free work environment. All applicants must pass pre-employment testing to include: background and drug testing in order to qualify for employment.
Jan 22, 2019
Full time
Cycle Gear is looking for an Assistant Store Manager for our store in Redwood City, CA. Our ideal candidate is friendly, personable, and who can efficiently communicate and educate our team members and customers alike.
RESPONSIBILITIES:
Assist the Store Manager in all retail operations.
Support the Store Manager with build, develop, and mentor team members.
Drive personal and store sales objectives, as well as customer service satisfaction.
Maximize sales and attain set sales goals through strong customer service.
Train new employees and provide continuing education and training to current employees.
SKILLS:
Strong verbal communication skills.
Proven ability to maximize sales and meet customer service satisfaction.
Must be results-driven and solution-oriented.
Must have strong problem solving skills.
Strong ability to understand priorities and work in a timely manner to meet store needs and business demands.
Must create and promote a professional and friendly environment for customers and team members.
REQUIREMENTS:
2+ years of management experience within retail store environment.
2+ years of retail/product sales.
Experience of achieving and beating personal and store goals.
Passionate and knowledgeable about Motorcycle, Dirt Bikes, ATVs is highly desirable.
Prior experience in building and leading a team, in a sales driven, retail environment is highly preferred.
Flexible scheduling to include nights and weekends.
BENEFITS:
Steady schedule -- (35+hrs/week).
Hourly base rate + commission + SPIFFS.
Work in an industry that you are passionate about!
Amazing employee discounts on all our great products.
Great work/life balance.
401(k) savings plan.
Training and development.
Career opportunities.
Just an all-around excellent place to work!!
Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Cycle Gear support a Drug-Free work environment. All applicants must pass pre-employment testing to include: background and drug testing in order to qualify for employment.
Hourly-Pay +Commission Numerous Advancement Opportunities No Experience Necessary Health Insurance After 90 Days 401K Matching & 1 Week Paid Vacation
Team B
Derrick Jackson
Jan 15, 2019
Full time
Hourly-Pay +Commission Numerous Advancement Opportunities No Experience Necessary Health Insurance After 90 Days 401K Matching & 1 Week Paid Vacation
Team B
Derrick Jackson
High School/GED Required
$15.60/hr
About Us
About Blue Diamond
In 1910 a cooperative of 230 California almond growers formed with the following core values:
To build strong relationships among growers and with their customers;
To communicate directly and honestly; and
To work as a team to realize the best return on their investment.
More than a century later, Blue Diamond Growers still adheres to these values at every level of our operation. Our employees are strongly committed to the brand and to each other - the word "family" is often used to describe our culture.
Today, Blue Diamond Growers represents more than 3,000 almond growers in California - the state that provides over 80% of the world's supply. We are one of the most recognized food brands in the world, with annual sales exceeding $1billion.
We believe in transparency and honest communication. Our work style is team-based, working together to innovate, process, and distribute the best almond products to the world.
After more than 100 years, our core values of integrity, partnership, innovation and quality remain strong. Our commitment to excellence has driven Blue Diamond's unprecedented growth, innovation, high quality, and value.
You'll find these values at work throughout our company. We strive for a diverse workforce, always aiming for greater levels of inclusion. In addition to a robust benefits package, we offer an employee wellness and fitness program, in which a majority of our workforce currently participates.
Craig Hannon
Jan 09, 2019
Full time
High School/GED Required
$15.60/hr
About Us
About Blue Diamond
In 1910 a cooperative of 230 California almond growers formed with the following core values:
To build strong relationships among growers and with their customers;
To communicate directly and honestly; and
To work as a team to realize the best return on their investment.
More than a century later, Blue Diamond Growers still adheres to these values at every level of our operation. Our employees are strongly committed to the brand and to each other - the word "family" is often used to describe our culture.
Today, Blue Diamond Growers represents more than 3,000 almond growers in California - the state that provides over 80% of the world's supply. We are one of the most recognized food brands in the world, with annual sales exceeding $1billion.
We believe in transparency and honest communication. Our work style is team-based, working together to innovate, process, and distribute the best almond products to the world.
After more than 100 years, our core values of integrity, partnership, innovation and quality remain strong. Our commitment to excellence has driven Blue Diamond's unprecedented growth, innovation, high quality, and value.
You'll find these values at work throughout our company. We strive for a diverse workforce, always aiming for greater levels of inclusion. In addition to a robust benefits package, we offer an employee wellness and fitness program, in which a majority of our workforce currently participates.
Craig Hannon
Description: Target is one of the world's most recognized brands and one of America's leading retailers. As a Target Protection Specialist, you are responsible for the safety and physical security of your store team and guests by providing a presence on Target property. You will use guest service and intelligence led tactics to support a prevention culture.
Qualifications: High school diploma or equivalent. Must be at least 18 years of age or older. Welcoming and helpful attitude toward guests and other team members. Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary. Able to lift 40 lbs.
Natasha Glynn
Jan 07, 2019
Part time
Description: Target is one of the world's most recognized brands and one of America's leading retailers. As a Target Protection Specialist, you are responsible for the safety and physical security of your store team and guests by providing a presence on Target property. You will use guest service and intelligence led tactics to support a prevention culture.
Qualifications: High school diploma or equivalent. Must be at least 18 years of age or older. Welcoming and helpful attitude toward guests and other team members. Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary. Able to lift 40 lbs.
Natasha Glynn
Parts Position:
We are a multi-line authorized dealership for Honda, KTM, Husqvarna and GasGas motorcycles. We are looking for a part-time to full-time parts person. Previous motorcycle dealership experience and knowledge of Lightspeed system preferred.
*Must be punctual and reliable
*Ability to maintain a positive and professional working relationship with other employees/customers Benefits include
*Medical/dental/vision insurance available for full-timers *PTO (Vacation or sick pay earned at 1 hour for every 30 hours worked) Work hours are Tuesday-Friday 9-6 and Saturday 9-4. We are closed on Sunday & Monday.
Compensation includes hourly + commission (commission after 90 days probationary period). Pay range is based on your experience.
Bruce Riley
Jan 03, 2019
Full time
Parts Position:
We are a multi-line authorized dealership for Honda, KTM, Husqvarna and GasGas motorcycles. We are looking for a part-time to full-time parts person. Previous motorcycle dealership experience and knowledge of Lightspeed system preferred.
*Must be punctual and reliable
*Ability to maintain a positive and professional working relationship with other employees/customers Benefits include
*Medical/dental/vision insurance available for full-timers *PTO (Vacation or sick pay earned at 1 hour for every 30 hours worked) Work hours are Tuesday-Friday 9-6 and Saturday 9-4. We are closed on Sunday & Monday.
Compensation includes hourly + commission (commission after 90 days probationary period). Pay range is based on your experience.
Bruce Riley
What does a Sales Consultant do? The Sales Consultant ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved. As the Sales Consultant you will:
Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.
Ensure inventory and merchandising standards are maintained in outlet store area.
Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
What are the Professional Requirements of a Sales Consultant?
Basic Qualifications
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications
3 months experience working in customer service, sales or related fields
Anthony Altemoos
Team C
Jan 03, 2019
Full time
What does a Sales Consultant do? The Sales Consultant ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved. As the Sales Consultant you will:
Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.
Ensure inventory and merchandising standards are maintained in outlet store area.
Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
What are the Professional Requirements of a Sales Consultant?
Basic Qualifications
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications
3 months experience working in customer service, sales or related fields
Anthony Altemoos
Team C
What does a Geek Squad Consultation Agent do? Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad. We invite you to join our illustrious ranks.
A Geek Squad Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.
70% of your time you will:
Engage customers using selling skills to provide solutions aligning with their œdefinition of fix.
30% of your time you will:
Work with the sales team, explaining services and technology to help them achieve business goals.
Perform other duties as assigned.
What are the Professional Requirements of a Geek Squad Consultation Agent? Basic Requirements:
3-6 months working experience
Preferred Requirements:
High School diploma or equivalent
Associate degree in general electronics or computer repair
1+ years retail or customer service experience
1+ years experience diagnosing or repairing PCs or consumer electronics
Anthony Altemoos
Team C
Jan 03, 2019
Full time
What does a Geek Squad Consultation Agent do? Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad. We invite you to join our illustrious ranks.
A Geek Squad Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.
70% of your time you will:
Engage customers using selling skills to provide solutions aligning with their œdefinition of fix.
30% of your time you will:
Work with the sales team, explaining services and technology to help them achieve business goals.
Perform other duties as assigned.
What are the Professional Requirements of a Geek Squad Consultation Agent? Basic Requirements:
3-6 months working experience
Preferred Requirements:
High School diploma or equivalent
Associate degree in general electronics or computer repair
1+ years retail or customer service experience
1+ years experience diagnosing or repairing PCs or consumer electronics
Anthony Altemoos
Team C
The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate customer service for all Pacific Kitchen and Home Customers. They are primarily responsible for providing an excellent customer experience and accurately processing transactions, which includes new orders and returns & exchanges while following the Best Buy selling-skills sales process. This role requires customer follow up, which will include working in Order Management System (OMS) queue & alerts, escalation management, scheduling deliveries, and reviewing purchase orders or validating stock levels. Partnering with product process teams on inventory variance research, license plate accuracy, inspection and at-risk inventory management.
Key accountabilities:
Provides order and escalation support by answering customer calls on the sales process, scheduling deliveries, post-sale calls or addressing problems & concerns, processing system queues & alerts and report reconciliation.
Processes sales transactions including new orders, returns & exchanges, releases, and more while following the Best Buy selling-skills sales process.
Provides research and resolution assistance of inventory discrepancies found through report reconciliation on open orders and product transaction reports while following asset protection guidelines.
Maintains knowledge of multi-channel sales systems such as OMS, Field Management System (FMS), online ordering and more to ensure customers technology needs are met.
Engages in self-development to uphold awareness of sales initiatives, programs, strategies, tools and available resources.
Basic Qualifications:
Ability to work successfully as part of a team
Able to multi-task in a fast pace environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications:
High School Diploma or equivalent
3 months experience in retail, customer service or related fields
Anthony Altemoos
Team C
Jan 03, 2019
Full time
The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate customer service for all Pacific Kitchen and Home Customers. They are primarily responsible for providing an excellent customer experience and accurately processing transactions, which includes new orders and returns & exchanges while following the Best Buy selling-skills sales process. This role requires customer follow up, which will include working in Order Management System (OMS) queue & alerts, escalation management, scheduling deliveries, and reviewing purchase orders or validating stock levels. Partnering with product process teams on inventory variance research, license plate accuracy, inspection and at-risk inventory management.
Key accountabilities:
Provides order and escalation support by answering customer calls on the sales process, scheduling deliveries, post-sale calls or addressing problems & concerns, processing system queues & alerts and report reconciliation.
Processes sales transactions including new orders, returns & exchanges, releases, and more while following the Best Buy selling-skills sales process.
Provides research and resolution assistance of inventory discrepancies found through report reconciliation on open orders and product transaction reports while following asset protection guidelines.
Maintains knowledge of multi-channel sales systems such as OMS, Field Management System (FMS), online ordering and more to ensure customers technology needs are met.
Engages in self-development to uphold awareness of sales initiatives, programs, strategies, tools and available resources.
Basic Qualifications:
Ability to work successfully as part of a team
Able to multi-task in a fast pace environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications:
High School Diploma or equivalent
3 months experience in retail, customer service or related fields
Anthony Altemoos
Team C
General Summary:
The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service, assessing, recording, and communicating information about appraisals to Buyers/Sr. Buyers/Purchasing Managers for analysis, assisting with customer transfers, completing lot merchandising activities, securing vehicles, and assisting the Purchasing team with additional daily functions as needed. A VCA may also be responsible for various wholesale auction responsibilities.
Principle Duties and Responsibilities:
Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.
Accurate optioning of vehicles customer appraisals and CarMax inventory.
Perform quality and timely imaging of inventory for CarMax.com.
Complete vehicle secures, including reading and verifying appraisal sheet information for any discrepancies.
Complete vehicle walk arounds including communicating information accurately and in a timely manner.
Assist Purchasing Department with maintaining inventory and executing customer transfers.
Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
Assist the Purchasing Department with various other projects and office duties, as needed.
Complete assigned tasks independently and follow up after completion.
Job Specifications:
Work requires ability to:
Deliver exceptional customer service
Ability to follow detailed, standardized processes to complete work.
Read, interpret and transcribe data in order to maintain accurate records
Multi-task in a high energy, fast-pace work environment
Speak and listen effectively when dealing with internal and external customers
Function effectively within other departments in a team-oriented environment
Successfully complete New Associate Orientation Training
Successfully complete Timekeeping Training for Hourly Associates
Successfully complete all required online training
Working Conditions:
Requires walking, bending, kneeling or standing for extended periods of time
Ability to work outdoors or in any inclement weather environment for several hours
Flexible work hours with shifts that may include nights, weekends, holidays
Requires CarMax work clothing to be worn at all times when working in the store (acquired through CarMax World)
Team C
Anthony Altemoos
Jan 03, 2019
Full time
General Summary:
The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service, assessing, recording, and communicating information about appraisals to Buyers/Sr. Buyers/Purchasing Managers for analysis, assisting with customer transfers, completing lot merchandising activities, securing vehicles, and assisting the Purchasing team with additional daily functions as needed. A VCA may also be responsible for various wholesale auction responsibilities.
Principle Duties and Responsibilities:
Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.
Accurate optioning of vehicles customer appraisals and CarMax inventory.
Perform quality and timely imaging of inventory for CarMax.com.
Complete vehicle secures, including reading and verifying appraisal sheet information for any discrepancies.
Complete vehicle walk arounds including communicating information accurately and in a timely manner.
Assist Purchasing Department with maintaining inventory and executing customer transfers.
Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
Assist the Purchasing Department with various other projects and office duties, as needed.
Complete assigned tasks independently and follow up after completion.
Job Specifications:
Work requires ability to:
Deliver exceptional customer service
Ability to follow detailed, standardized processes to complete work.
Read, interpret and transcribe data in order to maintain accurate records
Multi-task in a high energy, fast-pace work environment
Speak and listen effectively when dealing with internal and external customers
Function effectively within other departments in a team-oriented environment
Successfully complete New Associate Orientation Training
Successfully complete Timekeeping Training for Hourly Associates
Successfully complete all required online training
Working Conditions:
Requires walking, bending, kneeling or standing for extended periods of time
Ability to work outdoors or in any inclement weather environment for several hours
Flexible work hours with shifts that may include nights, weekends, holidays
Requires CarMax work clothing to be worn at all times when working in the store (acquired through CarMax World)
Team C
Anthony Altemoos
Enterprise Holdings
Sacramento International Airport (SMF), Airport Boulevard, Sacramento, CA, USA
Description
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Rental Sales Agent. The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Responsibilities
Use company approved sales and service techniques when determining customer needs
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of commission or incentive based sales experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work a flexible schedule between 5am and midnight - including late flights, nights and weekends.
Team C
Anthony Altemoos
Jan 03, 2019
Full time
Description
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Rental Sales Agent. The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Responsibilities
Use company approved sales and service techniques when determining customer needs
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of commission or incentive based sales experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work a flexible schedule between 5am and midnight - including late flights, nights and weekends.
Team C
Anthony Altemoos
What does a Best Buy Inventory Specialist do?
At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives of our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission.
This position is responsible to receive and ship merchandise to/from store and to stock merchandise in the warehouse or on the sales floor.
80% of your time you will:
Receive and ship store merchandise:
Removes merchandise from truck and compare against packing list.
Applies security tag to product and moves it to sales floor or warehouse storage.
Packages merchandise for shipment and completes bill of lading for transfers
Packages merchandise for shipment to return to Distribution Centers.
Operates equipment according to company safety standards to assist in moving merchandise.
Stocks merchandise on the sales floor.
Assists in the receiving of drop shipments
Prepares merchandise for home delivery.
Accurately documents movement of merchandise.
Completes paperwork for store receiving, transfers, home delivery, DEVO, Junk Out.
10% of your time you will:
Provide and maintain store appearance:
Ensures clean parking lot, sidewalks, store entry, aisles, restrooms, warehouse area.
Properly disposes of debris, boxes.
10% of your time you will:
Provides carryout service for customers:
Safely loads merchandise in customers vehicle.
Verifies receipt against merchandise.
What are the professional requirements of an Inventory Specialist?
Basic Qualifications
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Ability to lift or maneuver 50-100 pounds, with or without accommodations
Preferred Qualifications
3 months experience in retail, customer service or related fields
Anthony Altemoos
Team C
Jan 03, 2019
Part time
What does a Best Buy Inventory Specialist do?
At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives of our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission.
This position is responsible to receive and ship merchandise to/from store and to stock merchandise in the warehouse or on the sales floor.
80% of your time you will:
Receive and ship store merchandise:
Removes merchandise from truck and compare against packing list.
Applies security tag to product and moves it to sales floor or warehouse storage.
Packages merchandise for shipment and completes bill of lading for transfers
Packages merchandise for shipment to return to Distribution Centers.
Operates equipment according to company safety standards to assist in moving merchandise.
Stocks merchandise on the sales floor.
Assists in the receiving of drop shipments
Prepares merchandise for home delivery.
Accurately documents movement of merchandise.
Completes paperwork for store receiving, transfers, home delivery, DEVO, Junk Out.
10% of your time you will:
Provide and maintain store appearance:
Ensures clean parking lot, sidewalks, store entry, aisles, restrooms, warehouse area.
Properly disposes of debris, boxes.
10% of your time you will:
Provides carryout service for customers:
Safely loads merchandise in customers vehicle.
Verifies receipt against merchandise.
What are the professional requirements of an Inventory Specialist?
Basic Qualifications
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Ability to lift or maneuver 50-100 pounds, with or without accommodations
Preferred Qualifications
3 months experience in retail, customer service or related fields
Anthony Altemoos
Team C
The Company: Crocker Security Services is a local company with the owner involved in day to day operations and is known for the great care we take with clients and employees alike.
The Position : looking for an Armed Guard with a Guard Card and Exposed Firearm Permit along with their own Firearm, Duty Belt, and Level 3 Holster. The pay range we’re offering is $15-$18/hour.
* We also provide lunch (up to $15) every day.
* Must be available nights (swing shifts) and weekends
* Must be customer service oriented
The Location: The job site is in Vallejo, CA. The right candidate will have reliable transportation to and from the job site.
Why Should You Apply?
* Set Schedule
* Retail Hours
* Clean and Safe Indoor Working Environment
* Free Lunch!
Anthony Altemoos
Team C
Jan 03, 2019
Full time
The Company: Crocker Security Services is a local company with the owner involved in day to day operations and is known for the great care we take with clients and employees alike.
The Position : looking for an Armed Guard with a Guard Card and Exposed Firearm Permit along with their own Firearm, Duty Belt, and Level 3 Holster. The pay range we’re offering is $15-$18/hour.
* We also provide lunch (up to $15) every day.
* Must be available nights (swing shifts) and weekends
* Must be customer service oriented
The Location: The job site is in Vallejo, CA. The right candidate will have reliable transportation to and from the job site.
Why Should You Apply?
* Set Schedule
* Retail Hours
* Clean and Safe Indoor Working Environment
* Free Lunch!
Anthony Altemoos
Team C
What does a Sales Consultant do? The Sales Consultant ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved. As the Sales Consultant you will:
Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.
Ensure inventory and merchandising standards are maintained in outlet store area.
Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
What are the Professional Requirements of a Sales Consultant?
Basic Qualifications
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications
3 months experience working in customer service, sales or related fields
Anthony Altemoos
Team C
Jan 03, 2019
Full time
What does a Sales Consultant do? The Sales Consultant ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved. As the Sales Consultant you will:
Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.
Ensure inventory and merchandising standards are maintained in outlet store area.
Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
What are the Professional Requirements of a Sales Consultant?
Basic Qualifications
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications
3 months experience working in customer service, sales or related fields
Anthony Altemoos
Team C
What does a Best Buy Sony Experience Expert do?
This Sony Experience Expert ensures Best Buy delivers a world-class end-to-end experience across all aspects of home theater products with emphasis on the Sony ecosystem. This role works closely with customers and other employees to demonstrate, promote and sell a variety of exciting Sony products in the Home Theater Zone and across the store to ensure customers end-to-end needs are met.
As the Specialized Vendor Home Theater Expert you will:
Build relationships with retail customers, while providing them with relevant and memorable product demonstrations.
Use innovative customer engagement and creative sales techniques to increase sales of Sony ecosystem products in the Home Theater Zone and Home Theater Department.
Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the Sony ecosystem. Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices.
Maintain departments merchandising and readiness to service customers throughout the day.
Make complex technology simple for clients to understand and see unique value.
Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
Support sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals.
What are the Professional Requirements of a Sony Experience Expert?
Basic Qualifications
1 year of experience in sales, customer service or related field
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications
Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
1 year sales experience
1 year experience working with consumer electronics products/services
Anthony Altemoos
Team C
Jan 03, 2019
Full time
What does a Best Buy Sony Experience Expert do?
This Sony Experience Expert ensures Best Buy delivers a world-class end-to-end experience across all aspects of home theater products with emphasis on the Sony ecosystem. This role works closely with customers and other employees to demonstrate, promote and sell a variety of exciting Sony products in the Home Theater Zone and across the store to ensure customers end-to-end needs are met.
As the Specialized Vendor Home Theater Expert you will:
Build relationships with retail customers, while providing them with relevant and memorable product demonstrations.
Use innovative customer engagement and creative sales techniques to increase sales of Sony ecosystem products in the Home Theater Zone and Home Theater Department.
Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the Sony ecosystem. Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices.
Maintain departments merchandising and readiness to service customers throughout the day.
Make complex technology simple for clients to understand and see unique value.
Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
Support sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals.
What are the Professional Requirements of a Sony Experience Expert?
Basic Qualifications
1 year of experience in sales, customer service or related field
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications
Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
1 year sales experience
1 year experience working with consumer electronics products/services
Anthony Altemoos
Team C
What does a Best Buy SWAT Inventory Specialist do? At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission.
A Best Buy SWAT Inventory Specialist ensures inventory integrity in the store through a variety of inventory adjustments and data collection tools. The SWAT Specialist consistently and accurately completes and communicates stock count. They identify, determine and communicate high shrink categories. After identifying the root cause of replenishment issues, they follow up with leadership until the problem is resolved.
Job responsibilities include:
Executing the inventory integrity process from end to end
completing inventory daily tasks as assigned
communicating and coaching store employees and leadership on the importance of inventory integrity and any process gaps that were identified
Other duties as assigned.
What are the Professional Requirements of a Best Buy SWAT Inventory Specialist?
Basic Qualifications
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Ability to lift or maneuver 50-100 pounds, with or without accommodations
Preferred Qualifications
3 months experience in retail, customer service or related fields
Anthony Altemoos
Team C
Jan 03, 2019
Full time
What does a Best Buy SWAT Inventory Specialist do? At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission.
A Best Buy SWAT Inventory Specialist ensures inventory integrity in the store through a variety of inventory adjustments and data collection tools. The SWAT Specialist consistently and accurately completes and communicates stock count. They identify, determine and communicate high shrink categories. After identifying the root cause of replenishment issues, they follow up with leadership until the problem is resolved.
Job responsibilities include:
Executing the inventory integrity process from end to end
completing inventory daily tasks as assigned
communicating and coaching store employees and leadership on the importance of inventory integrity and any process gaps that were identified
Other duties as assigned.
What are the Professional Requirements of a Best Buy SWAT Inventory Specialist?
Basic Qualifications
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Ability to lift or maneuver 50-100 pounds, with or without accommodations
Preferred Qualifications
3 months experience in retail, customer service or related fields
Anthony Altemoos
Team C
Description:
Under general supervision, deliver exceptional customer service by supporting the ServiceDepartment by assisting customers on the phone and in person before, during and after service/repair processes.
Principle Duties andResponsibilities:
· Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
· Assist Customer Advisors/Service Consultants with customers when needed.
· Answer basic service department questions, schedule service appointments, route customers’ calls.
· Provide written messages to the responsible party in a timely manner.
· Complete reminder calls for customers scheduled for an appointment
· Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
· Contact customers with Repair Requests to schedule appointments
· File repair orders and all supporting documentation daily.
· Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
· Ensure the loaner log and dealer tags are always in compliance with audit requirements.
Job Specifications:
· Accountable to Associate 1 Competency Model
· Demonstrate exceptional interpersonal, communication, and customer service skills.
· Demonstrate exceptional telephone etiquette and active listening skills.
· Execute Retail Service Standardized Work
· Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
· Maintain or exceed the CarMax guidelines for customer satisfaction.
· Read, interpret and transcribe data in order to maintain proper records.
· Intermediate computer skills including spreadsheet knowledge.
· Successfully work with associates in other departments within the store.
· Perform multiple duties in a high-energy, fast-paced working environment.
· Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
· Stay current in CarMax provided training in all areas of the Service process.
· Possess intermediate computer skills
WorkingConditions:
· Primarily indoor environment; may include working at times in noisy conditions.
· May require sitting or standing for extended periods of time.
· Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
· Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Team C
Anthony Altemoos
Jan 03, 2019
Full time
Description:
Under general supervision, deliver exceptional customer service by supporting the ServiceDepartment by assisting customers on the phone and in person before, during and after service/repair processes.
Principle Duties andResponsibilities:
· Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
· Assist Customer Advisors/Service Consultants with customers when needed.
· Answer basic service department questions, schedule service appointments, route customers’ calls.
· Provide written messages to the responsible party in a timely manner.
· Complete reminder calls for customers scheduled for an appointment
· Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
· Contact customers with Repair Requests to schedule appointments
· File repair orders and all supporting documentation daily.
· Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
· Ensure the loaner log and dealer tags are always in compliance with audit requirements.
Job Specifications:
· Accountable to Associate 1 Competency Model
· Demonstrate exceptional interpersonal, communication, and customer service skills.
· Demonstrate exceptional telephone etiquette and active listening skills.
· Execute Retail Service Standardized Work
· Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
· Maintain or exceed the CarMax guidelines for customer satisfaction.
· Read, interpret and transcribe data in order to maintain proper records.
· Intermediate computer skills including spreadsheet knowledge.
· Successfully work with associates in other departments within the store.
· Perform multiple duties in a high-energy, fast-paced working environment.
· Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
· Stay current in CarMax provided training in all areas of the Service process.
· Possess intermediate computer skills
WorkingConditions:
· Primarily indoor environment; may include working at times in noisy conditions.
· May require sitting or standing for extended periods of time.
· Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
· Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Team C
Anthony Altemoos
Responsibilities Include:
– Providing exceptional service throughout the customer’s experience.
– Communicating effectively both in-person and over the phone to discover the customer’s wants and needs.
– Serving as an advocate for CarMax by sharing what makes us the smart choice.
– Navigating and using various provided computer programs as selling tools.
– Consulting and guiding your customers to the appropriate next step based on their situation.
– Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications.
– Maintaining a working knowledge of CarMax products and appropriately recommending them to customers.
– Reading, collecting, and transcribing data in order to complete accurate paperwork.
– Seeking out opportunities for self-development, participating in training, and welcoming performance feedback.
– Building and maintaining strong relationships and demonstrating excellent teamwork.
– Maintaining the sales area so our vehicles and products are neatly and accurately displayed.
This position may require other duties as assigned. For store positions, the responsibilities may vary by store.
Team C
Anthony Altemoos
Jan 03, 2019
Full time
Responsibilities Include:
– Providing exceptional service throughout the customer’s experience.
– Communicating effectively both in-person and over the phone to discover the customer’s wants and needs.
– Serving as an advocate for CarMax by sharing what makes us the smart choice.
– Navigating and using various provided computer programs as selling tools.
– Consulting and guiding your customers to the appropriate next step based on their situation.
– Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications.
– Maintaining a working knowledge of CarMax products and appropriately recommending them to customers.
– Reading, collecting, and transcribing data in order to complete accurate paperwork.
– Seeking out opportunities for self-development, participating in training, and welcoming performance feedback.
– Building and maintaining strong relationships and demonstrating excellent teamwork.
– Maintaining the sales area so our vehicles and products are neatly and accurately displayed.
This position may require other duties as assigned. For store positions, the responsibilities may vary by store.
Team C
Anthony Altemoos
