Customer Service Director - Ontario Airport in Ontario, California
General Responsibilities
As a Customer Service Leader (CSL) you and your team will strive to create a positive customer experience from the time they enter the courtesy bus until they leave with their personal choice of vehicle from the exit gate. You will lead and coach your team to guide our customers through the rental process with minimal wait times while offering them a wide variety of Hertz products and services. Additionally, you will work to ensure that Hertz’s most loyal of customers have the highest standard quality and service. You will work closely with the Operations Leader to leverage the Ultimate Choice replenishment model and ensure proper utilization of the Ultimate Choice Zones. The CSL will serve as the third level of escalation for customer issue and works to resolve outstanding issues and coach your team how to resolve issues at the lowest level possible while delivering the highest level of customer service.
To be a great CSL, you need:
An ability to lead and manage all aspects of the Ultimate Choice replenishment model and ensure that clean and prepared cars are ready for rental
An ability to understand the movement and flow of vehicles to the Ultimate Choice zones
The ability to analyze and to understand the impact of hourly reservations on the replenishment model and the ability to make adjustments throughout the day
A deep desire to be innovative by being able to spot trends and develop creative solutions that improve overall operations and drives both quality and revenue
An ability to remain level headed and calm with both customers and employees as you assist them
An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Mandatory Requirements
Minimum Qualifications:
Bachelor’s degree level is preferred (Associate level is accepted), but someone who is able to demonstrate the requisite behaviors and with the right level of experience (below) will also be considered.
Professional Experience:
Proven track record of being an effective leader and coach to others. An operational background in car rental is necessary, as is the need to have undertaken at least 3 functional Manager roles – so they have a good comprehension of both operational and customer facing functions within the location. Attitude and the right behaviors are more important, as is the requisite level of capability to manage in a tough, fast moving operation. Previous experience of working in a unionised environment would also be an advantage.
Skills:
Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
Strong strategic planning and analytical skills including the ability to forecast demand and utilization
Strong logistic ability to understand fleet movement
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
EEO/AA: Females/Minorities/Disabled/Vets
EEO Statement
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Craig Hannon
Mar 15, 2019
Full time
Customer Service Director - Ontario Airport in Ontario, California
General Responsibilities
As a Customer Service Leader (CSL) you and your team will strive to create a positive customer experience from the time they enter the courtesy bus until they leave with their personal choice of vehicle from the exit gate. You will lead and coach your team to guide our customers through the rental process with minimal wait times while offering them a wide variety of Hertz products and services. Additionally, you will work to ensure that Hertz’s most loyal of customers have the highest standard quality and service. You will work closely with the Operations Leader to leverage the Ultimate Choice replenishment model and ensure proper utilization of the Ultimate Choice Zones. The CSL will serve as the third level of escalation for customer issue and works to resolve outstanding issues and coach your team how to resolve issues at the lowest level possible while delivering the highest level of customer service.
To be a great CSL, you need:
An ability to lead and manage all aspects of the Ultimate Choice replenishment model and ensure that clean and prepared cars are ready for rental
An ability to understand the movement and flow of vehicles to the Ultimate Choice zones
The ability to analyze and to understand the impact of hourly reservations on the replenishment model and the ability to make adjustments throughout the day
A deep desire to be innovative by being able to spot trends and develop creative solutions that improve overall operations and drives both quality and revenue
An ability to remain level headed and calm with both customers and employees as you assist them
An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Mandatory Requirements
Minimum Qualifications:
Bachelor’s degree level is preferred (Associate level is accepted), but someone who is able to demonstrate the requisite behaviors and with the right level of experience (below) will also be considered.
Professional Experience:
Proven track record of being an effective leader and coach to others. An operational background in car rental is necessary, as is the need to have undertaken at least 3 functional Manager roles – so they have a good comprehension of both operational and customer facing functions within the location. Attitude and the right behaviors are more important, as is the requisite level of capability to manage in a tough, fast moving operation. Previous experience of working in a unionised environment would also be an advantage.
Skills:
Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
Strong strategic planning and analytical skills including the ability to forecast demand and utilization
Strong logistic ability to understand fleet movement
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
EEO/AA: Females/Minorities/Disabled/Vets
EEO Statement
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Craig Hannon
To ensure production equipment and machinery are maintained in good operating order with minimal down time.
Function Specific Activities:
WHY MY JOB IS IMPORTANT:
Customer Satisfaction
Food Safety/Security
Safety Involvement
Water Stewardship
Recycling
Productivity Improvement
Order Fill Rate
Inventory Accuracy
Zero Quality Defects
Total Productive Manufacturing
ESSENTIAL FUNCTIONS:
Continuously monitor and physically inspect production equipment
Diagnose problems when machinery malfunctions
Perform repairs, minor adjustments, and overhauls on plant equipment and document the encountered problems
Perform preventative maintenance related work as required
Dismantle and reassemble machines to fit or replace necessary parts
Conduct electrical repairs (i.e., wiring)
Rebuild/ fabrication of equipment
Welding stainless steel (tubing, rods) and black iron
Complete work orders
Maintain logs and records
Comply with GMP policies and procedures
Comply with Safety policies and procedures
Comply with all Integrated Management System policies and procedures
OTHER FUNCTIONS:
Maintain tool crib; inventory by performing cycle count and submitting parts' requisitions
Operate forklift
Complete paper work as required
Participate in team meetings as required
JOB REQUIRMENTS: Electrical and mechanical training for industrial environment and two to three years' experience; ability to communicate and comprehend specifics regarding equipment problems; computer skills for ordering parts and troubleshooting; walking and standing for extended periods (2-3 hours) on plant production floor; body agility (climbing, kneeling, reaching); ability to read, write and comprehend equipment manuals, safety regulations, and operating instructions. Ability to complete necessary reports. Ability to move up to 70 pounds; manual dexterity to manipulate small objects; ability to distinguish color-coded wire and objects. JOB LOCATION AND WORK CONDITIONS: All Coca-Cola North American Supply Chain Operations Syrup branch work is performed mostly on production floor and occasionally in maintenance shop. Work is of non-repetitive nature and requires exposure to moderate noise levels, confined spaces, heights, wetness, fumes; subject to electrical current, and exposure to toxic/hazardous chemicals. Work performed on fixed shifts. Manufacturing facility is subject to extreme heat and cold. Multi-shift operation. EQUIPMENT OPERATED: Computers; forklift; general shop tools: drills, lathe, electrical meter, grinders, welders, band saw, small hand tools
Leadership Behaviors:
DRIVE INNOVATION : Generate new or unique solutions and embrace new ideas that help sustain our business
COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
ACT LIKE AN OWNER: Deliver results, creating value for our brands, our System, our customers and key stakeholders
INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential
Job Requirements:
Continuously monitor and physically inspect production equipment Diagnose problems when machinery malfunctions Perform repairs, minor adjustments, and overhauls on plant equipment and document the encountered problems Perform preventative maintenance related work as required Dismantle and reassemble machines to fit or replace necessary parts Conduct electrical repairs (i.e., wiring) Rebuild/ fabrication of equipment Welding stainless steel (tubing, rods) and black iron Complete work orders Maintain logs and records Comply with GMP policies and procedures Comply with Safety policies and procedures Comply with all Integrated Management System policies and procedures
Years of Experience:
3-5 Years Experience
Team C
Anthony Altemoos
Mar 14, 2019
Full time
To ensure production equipment and machinery are maintained in good operating order with minimal down time.
Function Specific Activities:
WHY MY JOB IS IMPORTANT:
Customer Satisfaction
Food Safety/Security
Safety Involvement
Water Stewardship
Recycling
Productivity Improvement
Order Fill Rate
Inventory Accuracy
Zero Quality Defects
Total Productive Manufacturing
ESSENTIAL FUNCTIONS:
Continuously monitor and physically inspect production equipment
Diagnose problems when machinery malfunctions
Perform repairs, minor adjustments, and overhauls on plant equipment and document the encountered problems
Perform preventative maintenance related work as required
Dismantle and reassemble machines to fit or replace necessary parts
Conduct electrical repairs (i.e., wiring)
Rebuild/ fabrication of equipment
Welding stainless steel (tubing, rods) and black iron
Complete work orders
Maintain logs and records
Comply with GMP policies and procedures
Comply with Safety policies and procedures
Comply with all Integrated Management System policies and procedures
OTHER FUNCTIONS:
Maintain tool crib; inventory by performing cycle count and submitting parts' requisitions
Operate forklift
Complete paper work as required
Participate in team meetings as required
JOB REQUIRMENTS: Electrical and mechanical training for industrial environment and two to three years' experience; ability to communicate and comprehend specifics regarding equipment problems; computer skills for ordering parts and troubleshooting; walking and standing for extended periods (2-3 hours) on plant production floor; body agility (climbing, kneeling, reaching); ability to read, write and comprehend equipment manuals, safety regulations, and operating instructions. Ability to complete necessary reports. Ability to move up to 70 pounds; manual dexterity to manipulate small objects; ability to distinguish color-coded wire and objects. JOB LOCATION AND WORK CONDITIONS: All Coca-Cola North American Supply Chain Operations Syrup branch work is performed mostly on production floor and occasionally in maintenance shop. Work is of non-repetitive nature and requires exposure to moderate noise levels, confined spaces, heights, wetness, fumes; subject to electrical current, and exposure to toxic/hazardous chemicals. Work performed on fixed shifts. Manufacturing facility is subject to extreme heat and cold. Multi-shift operation. EQUIPMENT OPERATED: Computers; forklift; general shop tools: drills, lathe, electrical meter, grinders, welders, band saw, small hand tools
Leadership Behaviors:
DRIVE INNOVATION : Generate new or unique solutions and embrace new ideas that help sustain our business
COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
ACT LIKE AN OWNER: Deliver results, creating value for our brands, our System, our customers and key stakeholders
INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential
Job Requirements:
Continuously monitor and physically inspect production equipment Diagnose problems when machinery malfunctions Perform repairs, minor adjustments, and overhauls on plant equipment and document the encountered problems Perform preventative maintenance related work as required Dismantle and reassemble machines to fit or replace necessary parts Conduct electrical repairs (i.e., wiring) Rebuild/ fabrication of equipment Welding stainless steel (tubing, rods) and black iron Complete work orders Maintain logs and records Comply with GMP policies and procedures Comply with Safety policies and procedures Comply with all Integrated Management System policies and procedures
Years of Experience:
3-5 Years Experience
Team C
Anthony Altemoos
TAD PGS, INC. is currently seeking a Service Technician for one of our clients in Ontario, CA .
Job Responsibility:
To safely perform filter-related service work, including installations, change-outs, rebuilding filter banks, cleaning systems and any other maintenance duties.
This position will also assist with production or special size filters, including special liquid filters, as well as some warehouse functions.
Work within all established safety guidelines, ensuring that safety policies and procedures are adhered to at all times.
Provide world class customer service to both internal and external customers.
Cleaning fan coil units.
Cleaning air handling units.
Tearing out old filter systems.
Changing filters.
Membrane change-outs as applicable.
Reverse osmosis cleanings as applicable.
Building filter banks.
Coating plenums with sealant.
Replenishing carbon cells.
Cleaning air ducts.
Cleaning paint booths.
Identify sources of defects and apply filtration solutions.
Protect and grow the value of our business at assigned accounts.
Develop additional business with current customers as well as new accounts.
General Qualifications:
Good computer skills, including Microsoft Office with proficiency in Outlook.
High mechanical aptitude with the ability to quickly grasp technical information.
A solid individual contributor who functions equally well as a member of a Team.
Educational and Experience Requirements:
High School diploma or equivalent required.
Previous experience with demonstrated mechanical aptitude required.
Warehouse or distribution experience preferred.
Location:
Ontario , CA
Minimum Experience (yrs):
Required Education:
H.S. diploma or equivalent
Jiro Yamamoto
Work for Warriors
Mar 07, 2019
Full time
TAD PGS, INC. is currently seeking a Service Technician for one of our clients in Ontario, CA .
Job Responsibility:
To safely perform filter-related service work, including installations, change-outs, rebuilding filter banks, cleaning systems and any other maintenance duties.
This position will also assist with production or special size filters, including special liquid filters, as well as some warehouse functions.
Work within all established safety guidelines, ensuring that safety policies and procedures are adhered to at all times.
Provide world class customer service to both internal and external customers.
Cleaning fan coil units.
Cleaning air handling units.
Tearing out old filter systems.
Changing filters.
Membrane change-outs as applicable.
Reverse osmosis cleanings as applicable.
Building filter banks.
Coating plenums with sealant.
Replenishing carbon cells.
Cleaning air ducts.
Cleaning paint booths.
Identify sources of defects and apply filtration solutions.
Protect and grow the value of our business at assigned accounts.
Develop additional business with current customers as well as new accounts.
General Qualifications:
Good computer skills, including Microsoft Office with proficiency in Outlook.
High mechanical aptitude with the ability to quickly grasp technical information.
A solid individual contributor who functions equally well as a member of a Team.
Educational and Experience Requirements:
High School diploma or equivalent required.
Previous experience with demonstrated mechanical aptitude required.
Warehouse or distribution experience preferred.
Location:
Ontario , CA
Minimum Experience (yrs):
Required Education:
H.S. diploma or equivalent
Jiro Yamamoto
Work for Warriors
Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
WAREHOUSE SOLUTIONS SPECIALIST
Territory:
This position is based out of Crown’s Ontario branch location and will provide coverage to the surrounding areas.
Job Responsibilities:
Maximize the sale of warehouse products such as rack, mezzanines, and ancillary equipment.
Assume responsibility for large warehouse solutions projects initiated by sales staff. Support sales staff on customer visits, equipment sourcing, quotations, and order processing.
Generate new business through internally provided leads, prospecting, and networking.
Prepare warehouse solutions sales forecasts, and assist in development of warehouse solutions sales strategies, proposals, and presentations.
Identify, recommend, and conduct appropriate warehouse solutions training to develop the sales staff.
Communicate with associated product vendors.
Assist in defining specifications for customer applications. Draw full size scalable CAD drawings as required. Review drawings, quotations, quantities, and capacity calculations to ensure specifications are met.
Close sales to meet quotas for warehouse products.
Qualifications:
Associate degree, preferably in business management, marketing, entrepreneurship, professional selling, or related business program, or equivalent experience
Warehouse product knowledge and previous sales experience strongly preferred
Strong communication, organizational, and time management skills
Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment
Microsoft Office experience
Valid driver's license, good driving record, and the ability to safely operate lift trucks for product demos
Team D
Jessica Fowlkes
Mar 04, 2019
Full time
Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
WAREHOUSE SOLUTIONS SPECIALIST
Territory:
This position is based out of Crown’s Ontario branch location and will provide coverage to the surrounding areas.
Job Responsibilities:
Maximize the sale of warehouse products such as rack, mezzanines, and ancillary equipment.
Assume responsibility for large warehouse solutions projects initiated by sales staff. Support sales staff on customer visits, equipment sourcing, quotations, and order processing.
Generate new business through internally provided leads, prospecting, and networking.
Prepare warehouse solutions sales forecasts, and assist in development of warehouse solutions sales strategies, proposals, and presentations.
Identify, recommend, and conduct appropriate warehouse solutions training to develop the sales staff.
Communicate with associated product vendors.
Assist in defining specifications for customer applications. Draw full size scalable CAD drawings as required. Review drawings, quotations, quantities, and capacity calculations to ensure specifications are met.
Close sales to meet quotas for warehouse products.
Qualifications:
Associate degree, preferably in business management, marketing, entrepreneurship, professional selling, or related business program, or equivalent experience
Warehouse product knowledge and previous sales experience strongly preferred
Strong communication, organizational, and time management skills
Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment
Microsoft Office experience
Valid driver's license, good driving record, and the ability to safely operate lift trucks for product demos
Team D
Jessica Fowlkes
Job Responsibilities:
Answer and process incoming parts calls from customers and service technicians.
Pull orders, receive and put up stock.
Order parts and develop relationships with Crown factory and outside vendors.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Maintain direct contact with current and prospective customers.
Prepare customer quotes.
Process paperwork.
Inventory control to include cycle counts of stockroom, vans and customer consignments.
Qualifications:
High school diploma or equivalent
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Ability to lift 50 lbs.
Valid driver's license and good driving record
Parts or inventory control experience and lift truck industry experience preferred
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco’s Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Team D
Jessica Fowlkes
Mar 04, 2019
Full time
Job Responsibilities:
Answer and process incoming parts calls from customers and service technicians.
Pull orders, receive and put up stock.
Order parts and develop relationships with Crown factory and outside vendors.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Maintain direct contact with current and prospective customers.
Prepare customer quotes.
Process paperwork.
Inventory control to include cycle counts of stockroom, vans and customer consignments.
Qualifications:
High school diploma or equivalent
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Ability to lift 50 lbs.
Valid driver's license and good driving record
Parts or inventory control experience and lift truck industry experience preferred
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco’s Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Team D
Jessica Fowlkes
We are currently looking for a District Sales Manager to lead our Northern California sales team for GP PRO. The District Sales Manager will be responsible for delivering District financial results to support Region business goals for the GP Pro business , through effective and consistent strategic planning, tactical prioritization and the building of customer relationships that create a competitive advantage for GP. The District Sales Manager will also lead the professional development of all direct reports, ensuring commitment of key principles, expectations and related behaviors from all members of the District sales team through effective coaching and leadership. This home-based position, based in California, reports to a Regional VP of Sales.
What You Will Need:
Basic Qualifications:
Bachelor's Degree
5 years work experience in a sales, managerial, leadership, customer service and/or relationship building role.
Experience using the Microsoft Office Suite of Outlook, PowerPoint, Word and Excel
Valid US Driver's License
What Will Put You Ahead?
Preferred Qualifications:
Experience leading sales professionals
Business to business sales
Want to learn more about Georgia-Pacific?
Salary and benefits commensurate with experience. We are an equal opportunity employer. Minority/Female/Disabled/Veteran Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
Jiro Yamamoto
Work for Warriors
Mar 01, 2019
Full time
We are currently looking for a District Sales Manager to lead our Northern California sales team for GP PRO. The District Sales Manager will be responsible for delivering District financial results to support Region business goals for the GP Pro business , through effective and consistent strategic planning, tactical prioritization and the building of customer relationships that create a competitive advantage for GP. The District Sales Manager will also lead the professional development of all direct reports, ensuring commitment of key principles, expectations and related behaviors from all members of the District sales team through effective coaching and leadership. This home-based position, based in California, reports to a Regional VP of Sales.
What You Will Need:
Basic Qualifications:
Bachelor's Degree
5 years work experience in a sales, managerial, leadership, customer service and/or relationship building role.
Experience using the Microsoft Office Suite of Outlook, PowerPoint, Word and Excel
Valid US Driver's License
What Will Put You Ahead?
Preferred Qualifications:
Experience leading sales professionals
Business to business sales
Want to learn more about Georgia-Pacific?
Salary and benefits commensurate with experience. We are an equal opportunity employer. Minority/Female/Disabled/Veteran Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
Jiro Yamamoto
Work for Warriors
