$16.00 hourly
Republic Services
Arizona, USA
POSITION SUMMARY: Under general direction from the Customer Resource Supervisor and with knowledge of the Company’s services and processes, the Customer Resource Specialist works within a Customer Resource Center (CRC) to process and resolve residential and commercial customer requests; while delivering superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved. PRINCIPAL RESPONSIBILITIES:
Provides a first tier of customer support, responding to forwarded customer service requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
Responds primarily to inbound calls and may initiate outbound calls to resolve moderately complex issues.
Assists Customer Resource Associates with investigating and resolving customer service issues.
Effectively responds to Residential and Commercial customer requests including, but not limited to, service...