19 Hospitality-Hotel jobs

Responsible for providing management of the casino floor for all Table Games, Bingo, Poker and Slot Operations/ Technical in compliance with the Company’s policy and procedure, objectives, goals and Gaming regulations. Interacts effectively with the public and Team Members. Performs excellent guest service at all time.   Implements and ensures compliance with approved policies, procedures, regulations and direct personnel in accordance with department objectives.   Assists with the analysis of Table Games, Slots, Bingo and Poker to endure maximum profitability and efficiency.   Ensures the efficient operation of all table games, poker, bingo and slot operations/technical on an assigned shift.   Reviews and evaluates on a regular basis table games, poker room, bingo and slots guest service departmental performance, working with the Directors and Managers in taking appropriate steps in resolving unsatisfactory results or conditions.   Oversees departmental operations on assigned shift in the absence of departmental directors.   Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guest short-change.   Maintains awareness of current promotional programs and new gaming devices while overseeing player development within Table Games, Slots, Bingo and the Poker Room.   Promotes positive guest relations and resolves and/or investigates guest problems or disputes.  Reviews disciplinary actions initiated by staff.   Maintains visibility to all internal and external guests while on duty.  Recognizes and interacts with guests and casino staff.   Verifies and ensures payouts of large jackpots and ensures fills/credits are properly executed.   Coordinates investigations into the resolution of variances to ensure compliance with company policies and employee integrity levels.   Ensures the accuracy of all time, attendance and variance records.   Maintains appropriate staffing levels and equitable scheduling for assigned shift.   Initiates and maintains communication with subordinates, team member, management and other departments.   Adheres to regulatory, departmental and company policies in an ethical manner.   Works any casino position on an emergency basis.   Maintains a consistent, regular attendance record.   Ushers for events as needed by management.   Performs any reasonable request made by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. .                 EDUCATION and/or EXPERIENCE: High School Diploma or GED required.  Bachelor’s degree in accounting, business administration or related field from a four-year college or university or an equivalent combination of education and experience that enables performance in all aspects of the position required. Five years of experience in a management capacity required.  Previous experience in casino operations, hospitality, sales, marketing and/or public relations is preferred.                  SPECIAL QUALIFICATIONS: Must be able to maintain a gaming license.  Strong organizational and communication skills, both verbal and written required.  Sound understanding of specific computer functions, including developing spreadsheets.  Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.                   LANGUAGE SKILLS: Ability to read and interpret financial data and documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports (financial) and correspondence.  Ability to speak effectively and respond to questions from guests or the general public, employees, and managers.                   MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.                   REASONING ABILITY: Ability to define problems, collect data including financial, establish facts, draw valid conclusions, and make the appropriate recommendation to management.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Anthony Altemoos Team C  

Responsibilities HOUSEKEEPING AID - PD#11433-A Incumbent works within Environmental Management Service and is responsible for maintaining a pre-designated area in an aseptic condition to include clinics, inpatient care units, surgical care units, laboratories, restrooms, offices, lobby, lounges, locker rooms, stairwells, elevators, corridors, visitor rooms, storage rooms, outpatient clinics, etc. Duties include, but are not limited to: Scrubs, strips, refinishes, and polishes floors using heavy (industrial-type) powered scrubbers, furnishers, and buffers. Cleans carpet using heavy (industrial-type) vacuum cleaners. Washes and replaces window coverings such as blinds. Cleans the exterior of ceiling vents. Cleans room partitions. Changes cubical curtains using ladders and scaffolds. Moves heavy objects with assistance. Natasha Glynn Team C

Perform responsibilities in accordance with all Company standards, policies, and procedures. Provide service to all Guests in a timely, knowledgeable, and friendly manor. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.     Team C  Natasha glynn

The Front Desk Agent is responsible for welcoming, registering and checking guests in and out of the hotel. Provides AAA Four Diamond service to guests during their stay and serves as a liaison between hotel guests and the company. Practices established AAA Four Diamond service standards when handling all guest opportunities and inquiries. Responsibilities must be performed in accordance with all Company standards, policies, and procedures. • Be responsible for practicing, supporting, and promoting Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrating AAA Four Diamond service standards at all times. • Participate in daily pre-shift meetings outlining activities and expectations to ensure AAA Four Diamond standards achieved and maintained. • Welcome all guests upon arrival. • Perform all check-in functions according to hotel policies and procedures, including, but not limited to, early check-ins, late check-ins and walk-in while ensuring proper payment. • Perform all check-out functions according to hotel policies and procedures, including, but not limited to, accepting payment by check, charge, cash and direct bill payments. • Perform night audit functions, including, but not limited to, posting room and tax information and compiling hotel statistical reports. • Accept, sort, and distribute all messages, small packages, and mail for guests. • Respond to all guest inquiries in accordance with established company policy, procedures and AAA Four Diamond standards. • Answer telephone requests quickly, courteously, and in a professional manner. • Maintain knowledge of property activities. • Interact with guests, Team Members and Management in a courteous and professional manner. • Foster a success-oriented, accountable environment within the company. • When performing concierge duties, assist guests with dining reservations, event reservations, babysitting, transportation, airline, medical, golf, spa, notary, floral and tennis information. • When performing concierge duties, make arrangements and plan itineraries for guests. • When performing concierge duties, upsell amenities by using interpersonal and professional phone etiquette skills.   Natasha Glynn Team C

Ensure maintenance and cleanliness of exterior and interior of property. Perform responsibilities in accordance with all Company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. • Oversee job performance to meet departmental standards. Ensure projects and daily assignments are completed accurately and in the most efficient manner. • Implement and enforce Department rules on a daily basis. • Assign and monitor daily tasks. • Initiate enforce and maintain the corrective counseling system. • Prioritize tasking and responsibilities according to staffing and facility needs. • Maintain a safe environment internally and externally. • Responsible for completing performance appraisals on assigned personnel. • Conduct interviews for internal maintenance personnel recruitment. • Anticipate business needs concerning contests, promotions, tournaments, especial events etc. (Special stanchions, extra trash cans, maintenance, etc.) • Have knowledge of SDS booklet location for your area. • Be familiar with OSHA safety codes regarding chemicals.     Natasha Glynn Team C

Responsible for providing Four Diamond / Luxury “ Guest Service to our Guests. The Food Court Attendant greets our Guests and assists them to ensure that they receive a “Four Diamond / Luxury” level experience during their visit to our Food Court. The Attendant works in a dual role as a cashier and as a preparer of the food items offered at the venue. Thunder Valley Casino Resort employs food court attendants at Fatburger, Peet's Coffee, Pizza Hut, and Subway. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Responsibilities including but not limited to: • Welcome and connect with every guest to provide excellent Four Diamond Service Standards. • Discover guests’ needs and appropriately suggest additional products with every guest to enhance service and meet sales goals. • Respond to guests’ needs and say “thank you” to every guest. • Maintain customer service area and equipment in a clean and appealing manner. • Follow policies and procedures for operational flow at each station. • Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a team player. • Present oneself professionally and demonstrate clear communication by using Four Diamond Service Standards with all guest and Team Member interactions. • Follow standards for merchandising, stocking, rotating, and proper storing all products. • Perform preventative maintenance in accordance with preventative maintenance checklist. • Follow cash handling and register policies. • Follow inventory stocking and recording guidelines. • Other duties as assigned.   Natasha Glynn Team C

Maintain an up-to-date knowledge of the various electronic gaming devices as manufacturers update and create new machines and equipment necessary to service and repair machines. Apply this knowledge to the ongoing slot maintenance program set forth by Management. Perform responsibilities in accordance with all company standards, policies, and procedures. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Perform scheduled and unscheduled repairs/maintenance on all slot machines and related or associated equipment. • Assist in the preventative maintenance of all slot machines and related equipment, including but not limited to changers, signs, carts and NRT’s. • Move slot machines and handle installations, conversions, and removals. Install and remove signage. • Keep Slot Shop clean and all working areas safe. • Maintain up-to-date knowledge of video and slot machines and related/associated equipment. • Keep accurate and up-to-date records of completed work. • Comply with all signatory requirements.     Natasha Glynn Team C

Perform responsibilities in accordance with all company standards, policies, and procedures. Responsible for clearing and setting tables. Ensures that silverware, napkins and to go containers are stocked on a timely basis. Position requires time on feet all during shift – walking, standing, bending, pushing carts etc. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Maintain the restock area with clean silverware, napkins, to go containers. • Clearing tables and cleaning properly with sanitized towel before resetting. • Maintaining proper sanitation buckets in station, replace every 4 hours. • Delivering dirty dishes, glasses and flatware to dish area. • Scraping plates, loading glasses and flatware in racks for washing. • Maintaining a clean and organized bus cart. • Sweeping under tables with broom and dust pan when needed. • Following established side work duties. • May periodically throughout shift help in the delivery of food items to tables.   Natasha Glynn Team C

Provide and maintain a covert and proactive surveillance operation that protects the Company's gaming licenses and assets. Perform responsibilities in accordance with all Company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Be completely familiar with gaming regulations, the company’s Internal Control System, the departmental policies and procedures, and have working knowledge of applicable federal, state, and local laws. Ability to monitor other department’s policies and procedures. • Maintain current information on known cheaters, advantage players, scams, and illegal methods of gaming. • Thoroughly understand company emergency action procedures. • Cooperate with other departments and other Thunder Valley Casino’s Surveillance Rooms in protecting the assets of the company. • Attend court, hearings, and other legal meetings as a witness for Thunder Valley Casino’s, gaming regulatory agencies, or law enforcement agencies when appropriate. • Operate all surveillance CCTV and related equipment, and if necessary, conduct floor observations to detect any violations of law, policies, and procedures.     Natasha Glynn Team C

Assist arriving and departing Guests with luggage, and transportation needs. Handles Guest opportunities/inquiries with established “Four Diamond” standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures. • Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Participates in daily pre-shift meetings outlining activities and expectations to ensure “AAA Four Diamond / Luxury” standards achieved and maintained. • Greets guest upon arrival and departure, assisting with request such as directions, property questions, and reservations. • Respond to all Guest inquiries in accordance with established company policy, procedures and “AAA Four Diamond / Luxury” standards. • Transport guest in hotel vehicles as assigned. • Log, track and dispatch Bell and or Transportation request. • Handle group luggage, wheelchair, laundry, mail and room deliveries as assigned. • Check baggage for Guest at desk and assist with luggage pick up and drop off. • Work as a Door Person as needed. • Work as greeter in Porte Cochere. • Park and Retrieve guest cars. • Interact with Guest, Team Members and Management in a courteous and professional. • Fosters a success-oriented, accountable environment within the company. • High school or equivalent education preferred.     Natasha Glynn Team C

Perform responsibilities in accordance with all Company standards, policies, and procedures. Possess the ability to work hands-on in any kitchen environment, including those involving off site premise. This includes preparation of all salad bar items: back up salads, fruits, deli meats, breakfast items, and condiments as needed, preparing sauces and dressings. Also including cutting cakes and pies and setting up desserts Stocking items needed for warmer or refrigerators, refilling items that are low in product, placing proper utensils, checking chilled salad items and steam table temperatures. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating AAA Four Diamond Service Standards at all times. • Prepares food according to daily meal plan. • Attend daily Team Member pre-shift meetings. • Must be able to handle a flexible schedule. • Must ensure and comply with a safe and hazard free work environment according to the Health department guidelines. Complete Safe Serve and TIPS classes. • Follows set schedules and specific job duties. • Prepares and cooks food according to daily meal plan. • Display knowledge of all emergency procedures. • Follow set schedules and specific job duties. • Maintain personal grooming and uniform standards pursuant to Thunder Valley’s policies. • Treat each Team Member with care, dignity, fairness and respect. • Display and encourage teamwork in the department. • Communicate on a consistent basis with all managers. Keep them abreast of all department activities. • Adhere to all policies and procedures as set forth by Director of Food and Beverage. • Follow SOP’s, recipe books and guidelines and have all necessary supplies to provide consistency and quality for 5-Star guest Service     Natasha Glynn Team C

Perform responsibilities in accordance with all Company standards, policies, and procedures. Must be able to balance, cash checks, do credit card advances, cash in slot tickets, issue and pay markers, complete front money transactions, process coin from guest, and do chip redemptions. Must provide AAA Four Diamond service at all times. Complete knowledge of Title 31. Other duties as assigned. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Safeguards assets of the company. • Keeps Custody of credit instruments. • Balances the cage at end of shift. • Responsible for funds in the coin vault. • Prepares bank deposits. • Verifies drop from count team. • Prepares fills and credits. • Handles front money. • Keeps custody of certain keys. • Accounts for all cage instruments on the cage accountability sheet. • Handles chip purchasing, chip cashing and check cashing. • Issues credit and receives IOU payments. • call for patron information. • Prepares jackpots.   Natasha Glynn Team C

Deal game/s efficiently and accurately, providing friendly and proactive interaction with all Guests and Team Members. Provide 4-Diamond service to Guests by being knowledgeable about Thunder Valley Casino and communicating its promotions and events. Perform responsibilities in accordance with all company standards, policies and procedures.   +Tips Natasha Glynn Team C

Perform responsibilities in accordance with all company standards, policies, and procedures. Responsible for greeting and seating guests. Ensures that bus persons have tables cleared and set on a timely basis. Update table status using the Host Alert system. Update and manage the wait list using the Host Alert system. Process guest checks using the Info Genesis system. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Greet guests at the entrance verbally with a warm welcome and inquiring about the number in their party. • Seating parties evenly throughout open stations or, placing parties on a waiting list using established guidelines. • Controlling the entrance area, organizing parties waiting to be seated. • Updating table status using the Host Alert system.   Natasha Glynn Team C

Responsible for slot floor operations which include jackpots payments, minor machine repairs, paper changes, bill jams, currency and coin exchange, ticket redemption and Player’s Card sign-ups. Requires a high level of multitasking between guest requests and casino floor operations while maintaining a positive attitude and providing friendly, efficient service to our internal and external guests. Properly implement all Title 31 procedures. Observe and safeguard assets of the company. Perform responsibilities in accordance with all company standards, policies and procedures   Natasha Glynn Team C

Ensures that all guest room areas are cleaned and neat. Handles Guest opportunities/inquiries with established “Four Diamond” standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Participates in daily pre-shift meetings outlining activities and expectations to ensure “AAA Four Diamond / Luxury” standards achieved and maintained. • Cleans and stocks guest rooms to “AAA Four Diamond / Luxury” quality standards. • Strip beds and duvets as needed. Replace towels and linens daily. Replace duvet covers as needed. • Stock and maintain cart during and at the end of shift. • Complete daily assignment of twelve (12) credits within allotted time, and perform general cleaning as assigned.   Natasha Glynn Team C

POSITION SUMMARY: Under general supervision, this position is responsible for interacting with local businesses to identify and place veterans by identifying and career advancement opportunities for the military veteran clients of the Homeless Veterans’ Reintegration Program (HVRP). Conducts outreach presentations with local employers and veteran service agencies to explain the benefits of hiring HVRP clients.   POSITION SUMMARY: Under general supervision, this position is responsible for interacting with local businesses to identify and place veterans by identifying and career advancement opportunities for the military veteran clients of the Homeless Veterans’ Reintegration Program (HVRP). Conducts outreach presentations with local employers and veteran service agencies to explain the benefits of hiring HVRP clients. OBJECTIVES/ACTIVITIES: I. Responsible for client placement to achieve established objectives of the department. A. Develop and maintain employer contacts for employment of participants: 1. Contact employers to identify job placement and career advancement opportunities. 2. Conduct on-site employment position evaluations. B. Coordinate career counseling, evaluation, skills training job readiness training and other activities related to employment transition for clients. C. Work with businesses, agencies and organizations to remove employment barriers, and resolve issues related to community reintegration and independence of people with disabilities. D. Disseminate information; provide outreach and training to potential employers about military veteran clients including EDD and AJCC Centers. E. Spend time at the client’s prospective workplace to learn the job duties and industry standard and assist veterans in building proficiency over time. F. Monitor and document employment progress of clients who secure employment positions and mentor each of them accordingly. G. Work with the SSVF Employment and Training Manager to develop a retention plan with each program participant while they are in the job search stage. H. Ensure the delivery of services which are reflective of client empowerment and self- advocacy. I. Meet with veteran clients after job placement weekly for the first month, biweekly in months two through four, and at least monthly for another five months. J. Maintain necessary documentation for client records. K. Prepare required documentation and reports. L. Provide feedback to Employment and Training Manager for improving the quality of service delivery. M. Perform other related duties as assigned. II. Responsible for training and development of new staff. A. Assist in department orientation and training for new employees as requested to assure quality work outcomes.   2 B. Serve as part of the program development team by providing information and support for the development of quality operations. C. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel. III. Responsible for self-development 1. Continually learn and enhance technical and interpersonal skills. 2. Attend staff meetings/assigned training seminars and complete required certifications, i.e. CPR, First Aid, etc. EQUIVALENT EDUCATION AND EXPERIENCE: Preference given to veterans. A Bachelor’s degree is preferred or a combination of education and experience will be considered. Experience with at risk or homeless veterans and/or employment development experience is desired. This position also requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to military veterans, homelessness, substance abuse, minorities, and persons with disabilities. Specific knowledge and experience with military culture, housing first approaches, addiction and recovery, and dysfunctional family dynamics is preferred. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. This position requires CPR and First Aid training within (90) days of employment date and recertification as necessary and T.B. testing annually. A valid California license is required. Must have the flexibility to work irregular hours and have the willingness to function as a team member. SPECIFIC SKILLS REQUIRED: Computer skills, Word and Excel Teamwork skills Oral and written communication skills Ability to assist other people Organizational skills Analytical and decision making ability Cultural Competency * *Cultural competence is defined as a set of values, behaviors, attitudes, and practices within a system, organization, program or among individuals, which enables them to work effectively, cross culturally. Further, it refers to the ability to honor and respect the beliefs, language, interpersonal styles and behaviors of individuals and families receiving services, as well as staff who are providing such services. VOA strives to achieve cultural competence is a dynamic, ongoing, developmental process that requires a long-term commitment. Our focus on cultural competency includes but is not limited to race, ethnicity, sex, gender, sexual orientation, LBGTQ, class, age, ability, religion, and language. Bilingual and translation services are available to client when deemed necessary. All staff are trained annually on cultural competency.   PHYSICAL REQUIREMENTS: Lift and move up to 50 pounds Stand, walk, bend, stoop, and sit frequently Kneel occasionally   Natasha Glynn Team C

Perform responsibilities in accordance with all Company standards, policies, and procedures. A cook is in view of guest at all times, it is very important that you are aware of food and service standards. Must be polite and courteous to guest and fellow Team Members. Having the ability to cook and present menu items that is visually appealing and flavorful in taste is the essence of your position. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Have basic food knowledge, cooking techniques, knife skills, ability to operate kitchen equipment. • Understand how to read and fill production par sheets. • Understanding the importance of consistency of all menu items. Become familiar with standardized SOP recipe format. • Follow proper health department rules & regulations, HACCP, sanitation and safety procedures. • Acknowledge responsibility of station set up through utilization of station check list; labeling, rotation and storage methods. • Proper cooking skills with presenting menu items that are flavorful, proper texture and balanced. • Ensure customer satisfaction through presentation, food quality and promote positive customer relations.   Team C    Natasha Glynn

Perform responsibilities in accordance with all company standards, policies, and procedures. Maintains cleanliness of casino, grounds and public areas. Understand and comply with all company and departmental policies and procedures. Establish and maintain effective relationships with staff and guests.   Team C  Natasha Glynn