36 Hospitality-Hotel jobs

The Role: Assists in directing and coordinating the activities relating to Marketing for House of Blues Foundation Room and VIP Services in the Music Halls. As a member of the Marketing team, your role is to coordinate all Marketing efforts on a venue basis. Responsibilities: National Marketing: Assist the Marketing Manager with development, implementation, and execution of strategic Foundation Room and VIP Services venue marketing plans. Summary/Recap of National Marketing efforts on a monthly basis (inclusive of new venues, National Marketing Campaigns, email sends, etc) Make sure all guest facing marketing material is up to date with current promotions or any changes Maintain Foundation Room and VIP Services digital presence through third party applications (menu changes, hour changes, etc) Work with creative services to develop creative material Monitor collateral and ordering requirements across all venues Compose detailed portfolios of all marketing efforts for new venue openings Ability to travel to House of Blues venues where needed Social Media: Develop social media content for all 7 Foundation Room Instagram accounts Develop social media content for VIP Services for all 12 House of Blues Instagram accounts Create editorial calendar with content and copy on a monthly basis for all 7 Foundation Room Instagram accounts Create editorial calendar with content and copy on a monthly basis for all 12 House of Blues Instagram accounts Work with social media team on paid social media advertising plans Provide recap on performance of organic and paid social media posts Monitor social media review sites monthly Review venue improvement, engagement and increasing awareness through social media platforms.  Post all created content Engage followers across social media handles (questions, concerns, complaints, etc.) Email/Salesforce/SevenRooms: Success Factors collections tracking Success Factors monthly tracking & reporting Work with membership team on quarterly prospecting email sends Distribute National email sends on behalf of Foundation Room and VIP marketing campaigns Develop yearly activity recap email for members and VIP clients Create email audiences for National email sends Administration: Complete other duties as assigned Review invoices for accuracy and receive approval for payment Work with the web team to keep all Artist spotlights up to date Qualifications: Required: Bachelor’s degree in marketing or related degree, 3-5 years marketing experience. Detail-oriented and able to coordinate multiple work streams under deadline pressure Ability to take initiative, problem solve and perform research General knowledge of music, sports, theater, and family events Knowledge of concert promotion and live event business Tolerance of all cultures, music and art forms Preferred: Knowledge of the principles of target marketing Extensive knowledge of Microsoft Office programs, particularly MS Excel and PowerPoint Graphic design knowledge a plus Physical Demands/Working Environment: Work environment is fast-paced Position requires extended periods of prolonged standing, bending, stooping, telephonic communications, and reaching Must be able to lift or move up to 25 lbs using proper lifting techniques Jessica Fowlkes

If you a Veteran or Veteran Spouse, Ritz Carlton would love for you to join their Recreational Team! There are both Full-Time and Part-Time positions available, and shifts are flexible. Benefits include complimentary meals, discounted hotel rooms, and competitive compensation.  Must have at least 1 year in Customer Service. Duties include the following: - maintaining the property's recreational space - taking care of guests out in the pool facilities If interested, please apply!  In addition to these opportunities, the Ritz Carlton has various other openings in Customer Service, Administration, and Food & Beverage! Jessica Fowlkes Team D

The Role: We are currently looking for an HR Manager for House of Blues Anaheim. This individual is responsible for human resource management which includes: Planning, organizing, and controlling all activities of the department. Participates in developing venue and department goals, objectives, and systems.   What You’ll Need: Required : Human Resources Management with heavy emphasis on employee relations Must have knowledge of state employment laws and statutes This position requires strong communication skills with a supervisor. Ability to communicate effectively via email, conference calls and periodic updates is essential Demonstrates a high level of integrity Flexible schedule (days/nights, weekends, and holidays) Tolerance of all cultures, music and art forms Preferred : Food & Beverage/Hospitality/Live Music Entertainment related experience Physical Demands/Working Environment : Working environment is fast-paced and often loud and stressful Position requires extended periods of prolonged standing, bending, reaching, sitting, and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques   What You’ll Do: Maintain HR Procedures and Practices : Provides advice and counsel to managers and supervisors regarding personnel practices, policy, and employment laws. Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed and develops department goals, objectives, and systems. Administers compensation program; monitors performance evaluation program and revises as necessary. Maintains Human Resource Information System records and compiles reports from database. Maintains compliance with federal and state regulations concerning employment. Assists Management with employee performance appraisals, including monthly notification to Management regarding employee performance appraisals Monitors career pathing, employee relations and counseling and provides an inside perspective to Senior Management. Assists in development of people-management skills and provides objective perspective on employee issues. Conducts new-hire orientation, and other company sponsored training programs as needed. Ensures venue is compliant with all current HOB policies and procedures as outlined in employee handbook. Processes payroll. Maintains open-door communication policy to staff concerns and issues. Maintains communication and relations with Home Office Human Resources. Investigates and remedies harassment, abuse, or mistreatment of team-members. Helps the Company maintain its commitment to diversity. Participates in executive committee meetings/manager meetings, and plans/facilitates manager/all-staff meetings and programs. Maintains a tracking system for all State or County Licensee or Certification requirements. Make recommendations on recertification and training. Makes recommendation on training for recertification. Maintains a tracking system to ensure venues are adhering to the Alcohol Beverage Commission guidelines. Makes recommendation on training for recertification Recruitment and Staffing : Directs the development of staffing strategies; develops and builds hiring processes for a variety of levels from non-exempt staffing to exempt. Develops, streamlines, and enhances staffing systems, tracking reporting, and analysis; leads sourcing and recruiting initiatives and processes to leverage networking and employee referrals; manages college relations and oversees various sourcing and internship programs. Manages relocation and other responsibilities related to staffing administration; Ensures compliance with all state and federal discrimination and employment regulations. Safety/Health and Risk Management : Reviews Workers’ Compensation reports and handling of claims Develops and maintain OSHA Workplace and Safety programs Creates and co-chair quarterly safety committee Maintains staff injury/incident reports Maintains guest injury/incident reports and handle any related issues in conjunction with Vice President of Risk Management Conducts quarterly safety walk through and make recommendations as needed to GM for improvements Legal Compliance Ensures HOB follows labor and employment law guidelines set forth by state and federal government Administering Employee Benefit Programs Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees. Conducts open enrollments and educational seminars for employee benefits, including medical, dental, LTD, life, and 401(k).   Our Benefits: Competitive compensation and bonus plans Professional career development Additional benefits  Jessica Fowlkes Team D

The Roving Cleaning Specialist provides professional cleaning services to CHIP managed apartments to prepare units for re-rental after the previous tenant has vacated. JOB FUNCTIONS: Essential Responsibilities: Provide comprehensive cleaning services in vacant units, including bathrooms, kitchens, sweeping & mopping floors, cleaning windows, dusting, etc.…Provide touch-up cleaning/ dusting for units that have been vacant for an extended period complete special cleaning projects as assigned by Facility Manager Ensure that work is completed in a timely fashion according to company's standards Minimum Age: 18 Hiring Requirements: Cleaning experience required. Education Level: No Minimum Education Requirement Requires a Driver’s License: Yes, Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, Sick Leave Anthony Altemoos

Responsible for providing management of the casino floor for all Table Games, Bingo, Poker and Slot Operations/ Technical in compliance with the Company’s policy and procedure, objectives, goals and Gaming regulations. Interacts effectively with the public and Team Members. Performs excellent guest service at all time.   Implements and ensures compliance with approved policies, procedures, regulations and direct personnel in accordance with department objectives.   Assists with the analysis of Table Games, Slots, Bingo and Poker to endure maximum profitability and efficiency.   Ensures the efficient operation of all table games, poker, bingo and slot operations/technical on an assigned shift.   Reviews and evaluates on a regular basis table games, poker room, bingo and slots guest service departmental performance, working with the Directors and Managers in taking appropriate steps in resolving unsatisfactory results or conditions.   Oversees departmental operations on assigned shift in the absence of departmental directors.   Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guest short-change.   Maintains awareness of current promotional programs and new gaming devices while overseeing player development within Table Games, Slots, Bingo and the Poker Room.   Promotes positive guest relations and resolves and/or investigates guest problems or disputes.  Reviews disciplinary actions initiated by staff.   Maintains visibility to all internal and external guests while on duty.  Recognizes and interacts with guests and casino staff.   Verifies and ensures payouts of large jackpots and ensures fills/credits are properly executed.   Coordinates investigations into the resolution of variances to ensure compliance with company policies and employee integrity levels.   Ensures the accuracy of all time, attendance and variance records.   Maintains appropriate staffing levels and equitable scheduling for assigned shift.   Initiates and maintains communication with subordinates, team member, management and other departments.   Adheres to regulatory, departmental and company policies in an ethical manner.   Works any casino position on an emergency basis.   Maintains a consistent, regular attendance record.   Ushers for events as needed by management.   Performs any reasonable request made by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. .                 EDUCATION and/or EXPERIENCE: High School Diploma or GED required.  Bachelor’s degree in accounting, business administration or related field from a four-year college or university or an equivalent combination of education and experience that enables performance in all aspects of the position required. Five years of experience in a management capacity required.  Previous experience in casino operations, hospitality, sales, marketing and/or public relations is preferred.                  SPECIAL QUALIFICATIONS: Must be able to maintain a gaming license.  Strong organizational and communication skills, both verbal and written required.  Sound understanding of specific computer functions, including developing spreadsheets.  Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.                   LANGUAGE SKILLS: Ability to read and interpret financial data and documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports (financial) and correspondence.  Ability to speak effectively and respond to questions from guests or the general public, employees, and managers.                   MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.                   REASONING ABILITY: Ability to define problems, collect data including financial, establish facts, draw valid conclusions, and make the appropriate recommendation to management.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Anthony Altemoos Team C  

POSITION SUMMARY The liaison role will be a key member of our benefits service delivery team spanning across our service center and client services team. The role will be a key driver in representing the voice of the customer across all service towers. The ideal candidate will have deep core HW knowledge and an equally matching expertise in service center delivery operations. Exceptional communication skills and ability to navigate and influence change across a highly matrixed organization is a must. Ability to work and thrive in a high growth and rapid change environment is key! This role is available to sit at one of three office locations with no preference to any - Chicago IL, North Point NC, or Fresno CA.  Fundamental Components: -Educating Client Services on Service Center process/procedures/expectations  -Identify and drive service delivery process improvements  -Represent the voice of the customer in every interaction across our delivery teams  -Educating Service team members on client expectations, commitments, SLAs, PGs, etc.  -Educate and drive to standard core service delivery model  -Participating in internal and external client meetings as needed  -Researching trends to identify root cause and work with Service Center and/or CS team on strategy and solution(s)  -Analyze data and trends to drive change  -Identify opportunities for process and technology enhanced solutions  -Drive domain expertise across the service center  -Coach and mentor service center personnel  -Work directly with service Center Operations Leader and COE lead to improve employee and client experience  -Assist with development of CSR training materials and modifying CS and Service Center workflows revision of portal instructions/text for better clarification, etc.  -Monitor client SLAs / PGs to ensure bswift meets contractual obligation  -Assist CS team and Client to understand SLA reporting results Client OE Planning (i.e., communications, timelines, training, staffing, overall delivery)  -Support Service Center supervisor in client implementations, training, coaching and auditing others work  -Support new prospective client meetings  -Manage 5 to 10 client alignments BACKGROUND/EXPERIENCE desired: Results driven leader with 5 years experience in benefits administration, client delivery and implementations, people management, training and service center operations. EDUCATION The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. ADDITIONAL JOB INFORMATION Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.         James

The Role: A year-long work experience. As a House of Blues Veteran Apprentice – Marketing, you will report in to our Senior Director of Digital Development and work closely with the digital products marketing team in our home office located in Hollywood, CA. You will be assisting with web development and digital production projects, gaining knowledge of House of Blues marketing platforms and processes. Responsibilities: Digital Marketing: Participate in developing front-end and back-end functionality for web applications Learn, understand and contribute existing CMS platform Proactively identify and solve technical problems Contribute to the design and architecture of our code Point out new and innovative technologies for use within our technology stack Proof-reading content, links, etc. Write creative and relevant Assist Marketing technology team in day to day activities Other projects as assigned.   Qualifications: Previous experience or education in marketing and/or web development Interest in a career in web development or digital marketing Advanced Microsoft Word, Excel, Outlook and PowerPoint skills Working knowledge of ASP.NET, HTML, JavaScript and CSS Experience with cloud-based hosting solutions and application management Familiarity with Angular JS preferred Familiarity with .Net Core a plus Creative background in UI/UX a plus Ability to communicate clearly and concisely, both orally and in writing Strong attention to detail and advanced preparation. Superior organization skills are a must Ability to multi-task and handle several projects at one time both individually and through cross functional teams Self-starter and independent working style, including following through on projects and following up with team members on open items. Ability to commit for a year-long Apprentice program  Jessica Fowlkes Team D

The Role: A year-long work experience. As a House of Blues Military Veteran Apprentice - Operations, you’ll learn about a career in operations by working closely with the House of Blues Executive Vice President and Home Office Operations team, including Food & Beverage (Front of House & Back of House), Restaurant Operations, Music Hall Operations, Foundation Room, & occasionally with Marketing, Special Events & Retail teams. General Responsibilities: Apprentice projects can include: presentation creation, research projects, creating weekly and monthly reports, maintaining general follow-up on venue progress and more. The Veteran Operations Apprentice will assist the Home Office Operations team with their daily operational needs, while gaining knowledge of House of Blues (in-venue) operations, training in each department through a rotation at the House of Blues Anaheim location. This training will help you learn how each individual venue runs, while following the policies and procedures provided by the Home Office and how each department works independently and together to create the House of Blues experience. Essential Functions: Food and Beverage : Assisting in new menu rollouts, setting deadlines and following up on venue progress Perform cost analysis on all new menu products Assist in setting up training for field employees and following up on policy adherence Assisting with monthly F&B reports to management and internal teams Venue : Kitchen/BOH : Creating daily prep sheets for all BOH Employees and validating proper completion Education on employee break management to ensure proper state law adherence (CA Venues) Assisting in entry of department schedules into labor management program Validating correct recipe procedures and ensuring the quality of all product Assisting in mid-month and month-end inventories and troubleshooting of cost variances   Restaurant/FOH : Learning about daily venue operations including; guest interaction, employee management, and how we ensure adherence to policies and procedures Attending pre-shift meetings with employees, as communication happens for roll-outs, contests, and any new information Insight into employee training, coaching progress check-ins Education on recipe validation and proper recipe procedures, and how we monitor for waste or theft Education on Crunch Time and invoice reconciliation, schedule entry into the labor management system and mid and month-end inventories   Accounting/Purchasing & Receiving : Review and Validate proper revenue center transfers Assist in setting proper pars for accurate ordering to control waste and extra product on hand Education on food and beverage order placement Participate in receiving food and beverage orders, following up on and order issues or variances Assist in employee timecard review to ensure proper job code entry and overtime validation Sales : Work with Logistics Manager to ensure proper execution of events Assist in planning with outside vendors booked by sales team Training by operations team on event scheduling and staffing Manage completion of closing SEO reports Department Administrative Responsibilities : Handle all projects as directed by Managers Assist in coordination of team schedules, daily calendar of meetings, events, etc. Manage meeting and event logistics including booking and preparing rooms, creating materials, organizing catering and taking notes Assist in coordination of ticket requests, travel, lodging, etc. Assist with expense report processing and management May assist with other functions such as data entry and other clerical duties as requested Ensures that expenses are processed correctly and in a timely manner Job Requirements: Minimum Requirements: Culinary and/or food & beverage experience preferred Prior service in any branch of the U.S. military Calm / Professional and customer service oriented Desire to learn about a career in operations Ability to handle multiple projects simultaneously Sound judgment and ability to problem solve; sometimes with limited information Live entertainment venue or restaurant operations experience is a plus Computer literate in Windows applications. (Excel and Word a must) Must possess superior interpersonal communication and organizational skills Ability to commit to a year-long apprentice program Ability and willingness to relocate for business needs and opportunity. Preferred: College Degree  Team D Jessica Fowlkes

The Front Desk Agent is responsible for welcoming, registering and checking guests in and out of the hotel. Provides AAA Four Diamond service to guests during their stay and serves as a liaison between hotel guests and the company. Practices established AAA Four Diamond service standards when handling all guest opportunities and inquiries. Responsibilities must be performed in accordance with all Company standards, policies, and procedures. • Be responsible for practicing, supporting, and promoting Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrating AAA Four Diamond service standards at all times. • Participate in daily pre-shift meetings outlining activities and expectations to ensure AAA Four Diamond standards achieved and maintained. • Welcome all guests upon arrival. • Perform all check-in functions according to hotel policies and procedures, including, but not limited to, early check-ins, late check-ins and walk-in while ensuring proper payment. • Perform all check-out functions according to hotel policies and procedures, including, but not limited to, accepting payment by check, charge, cash and direct bill payments. • Perform night audit functions, including, but not limited to, posting room and tax information and compiling hotel statistical reports. • Accept, sort, and distribute all messages, small packages, and mail for guests. • Respond to all guest inquiries in accordance with established company policy, procedures and AAA Four Diamond standards. • Answer telephone requests quickly, courteously, and in a professional manner. • Maintain knowledge of property activities. • Interact with guests, Team Members and Management in a courteous and professional manner. • Foster a success-oriented, accountable environment within the company. • When performing concierge duties, assist guests with dining reservations, event reservations, babysitting, transportation, airline, medical, golf, spa, notary, floral and tennis information. • When performing concierge duties, make arrangements and plan itineraries for guests. • When performing concierge duties, upsell amenities by using interpersonal and professional phone etiquette skills.   Natasha Glynn  

Responsible for providing Four Diamond / Luxury “ Guest Service to our Guests. The Food Court Attendant greets our Guests and assists them to ensure that they receive a “Four Diamond / Luxury” level experience during their visit to our Food Court. The Attendant works in a dual role as a cashier and as a preparer of the food items offered at the venue. Thunder Valley Casino Resort employs food court attendants at Fatburger, Peet's Coffee, Pizza Hut, and Subway. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Responsibilities including but not limited to: • Welcome and connect with every guest to provide excellent Four Diamond Service Standards. • Discover guests’ needs and appropriately suggest additional products with every guest to enhance service and meet sales goals. • Respond to guests’ needs and say “thank you” to every guest. • Maintain customer service area and equipment in a clean and appealing manner. • Follow policies and procedures for operational flow at each station. • Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a team player. • Present oneself professionally and demonstrate clear communication by using Four Diamond Service Standards with all guest and Team Member interactions. • Follow standards for merchandising, stocking, rotating, and proper storing all products. • Perform preventative maintenance in accordance with preventative maintenance checklist. • Follow cash handling and register policies. • Follow inventory stocking and recording guidelines. • Other duties as assigned.   Natasha Glynn  

Ensure maintenance and cleanliness of exterior and interior of property. Perform responsibilities in accordance with all Company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. • Oversee job performance to meet departmental standards. Ensure projects and daily assignments are completed accurately and in the most efficient manner. • Implement and enforce Department rules on a daily basis. • Assign and monitor daily tasks. • Initiate enforce and maintain the corrective counseling system. • Prioritize tasking and responsibilities according to staffing and facility needs. • Maintain a safe environment internally and externally. • Responsible for completing performance appraisals on assigned personnel. • Conduct interviews for internal maintenance personnel recruitment. • Anticipate business needs concerning contests, promotions, tournaments, especial events etc. (Special stanchions, extra trash cans, maintenance, etc.) • Have knowledge of SDS booklet location for your area. • Be familiar with OSHA safety codes regarding chemicals.     Natasha Glynn  

Perform responsibilities in accordance with all company standards, policies, and procedures. Responsible for clearing and setting tables. Ensures that silverware, napkins and to go containers are stocked on a timely basis. Position requires time on feet all during shift – walking, standing, bending, pushing carts etc. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Maintain the restock area with clean silverware, napkins, to go containers. • Clearing tables and cleaning properly with sanitized towel before resetting. • Maintaining proper sanitation buckets in station, replace every 4 hours. • Delivering dirty dishes, glasses and flatware to dish area. • Scraping plates, loading glasses and flatware in racks for washing. • Maintaining a clean and organized bus cart. • Sweeping under tables with broom and dust pan when needed. • Following established side work duties. • May periodically throughout shift help in the delivery of food items to tables.   Natasha Glynn  

Perform responsibilities in accordance with all Company standards, policies, and procedures. Provide service to all Guests in a timely, knowledgeable, and friendly manor. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.     Natasha Glynn

Perform responsibilities in accordance with all Company standards, policies, and procedures. Possess the ability to work hands-on in any kitchen environment, including those involving off site premise. This includes preparation of all salad bar items: back up salads, fruits, deli meats, breakfast items, and condiments as needed, preparing sauces and dressings. Also including cutting cakes and pies and setting up desserts Stocking items needed for warmer or refrigerators, refilling items that are low in product, placing proper utensils, checking chilled salad items and steam table temperatures. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating AAA Four Diamond Service Standards at all times. • Prepares food according to daily meal plan. • Attend daily Team Member pre-shift meetings. • Must be able to handle a flexible schedule. • Must ensure and comply with a safe and hazard free work environment according to the Health department guidelines. Complete Safe Serve and TIPS classes. • Follows set schedules and specific job duties. • Prepares and cooks food according to daily meal plan. • Display knowledge of all emergency procedures. • Follow set schedules and specific job duties. • Maintain personal grooming and uniform standards pursuant to Thunder Valley’s policies. • Treat each Team Member with care, dignity, fairness and respect. • Display and encourage teamwork in the department. • Communicate on a consistent basis with all managers. Keep them abreast of all department activities. • Adhere to all policies and procedures as set forth by Director of Food and Beverage. • Follow SOP’s, recipe books and guidelines and have all necessary supplies to provide consistency and quality for 5-Star guest Service     Natasha Glynn