Kellermeyer Bergensons Services, LLC
Oceanside, CA, USA
Company Overview : For over 70 years, Kellermeyer Bergensons Services (KBS) has delivered best-in-class property services to major retailers, healthcare, churches, and commercial facilities across the United States. Our core services are janitorial, facilities repair and maintenance, landscape management, and parking lot maintenance services. Kellermeyer Bergensons is reliable, cost-effective and professional. Our property services offerings allow our customers the option to bundle a combination of services or to select single services.
Do you have a problem solving, customer-oriented attitude?
We are looking for a customer service-oriented IT Specialist to join our team Support Desk and provide Desktop Support to users in an efficient and accurate manner. You will be considered as the team’s front liner and will tackle technical problems while providing support for all assigned areas. The goal is to make sure we maintain the customer value to the standards set forth by the company.
Responsibilities:
Utilize excellent customer service skills and exceed customers’ expectations when supporting local and remote users.
Ensure proper recording, documentation, and closure for support tickets.
Desktop Support: Install, configure, secure new computers.
Applications support including installation, configuration, repairing and removing: Microsoft Office 365, Internet browsers, anti-virus, other/misc.
Maintain and administer IT systems following established policies and procedures including: business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers.
Assist in establishing and implementing best practice policies and procedures.
Assist in documenting IT systems, policies, and procedures.
Perform other duties as assigned.
Requirements:
Work experience in providing help desk support
Bilingual (English/Spanish)
Knowledge of remote-control software
Good interpersonal skills
Good communicator
Go-getter attitude
Problem Solver
Advanced troubleshooting
Multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science or equivalent
A+/Network+/Security+ certification preferred
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
VSC: Jiro Yamamoto
Oct 07, 2019
Full time
Company Overview : For over 70 years, Kellermeyer Bergensons Services (KBS) has delivered best-in-class property services to major retailers, healthcare, churches, and commercial facilities across the United States. Our core services are janitorial, facilities repair and maintenance, landscape management, and parking lot maintenance services. Kellermeyer Bergensons is reliable, cost-effective and professional. Our property services offerings allow our customers the option to bundle a combination of services or to select single services.
Do you have a problem solving, customer-oriented attitude?
We are looking for a customer service-oriented IT Specialist to join our team Support Desk and provide Desktop Support to users in an efficient and accurate manner. You will be considered as the team’s front liner and will tackle technical problems while providing support for all assigned areas. The goal is to make sure we maintain the customer value to the standards set forth by the company.
Responsibilities:
Utilize excellent customer service skills and exceed customers’ expectations when supporting local and remote users.
Ensure proper recording, documentation, and closure for support tickets.
Desktop Support: Install, configure, secure new computers.
Applications support including installation, configuration, repairing and removing: Microsoft Office 365, Internet browsers, anti-virus, other/misc.
Maintain and administer IT systems following established policies and procedures including: business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers.
Assist in establishing and implementing best practice policies and procedures.
Assist in documenting IT systems, policies, and procedures.
Perform other duties as assigned.
Requirements:
Work experience in providing help desk support
Bilingual (English/Spanish)
Knowledge of remote-control software
Good interpersonal skills
Good communicator
Go-getter attitude
Problem Solver
Advanced troubleshooting
Multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science or equivalent
A+/Network+/Security+ certification preferred
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
VSC: Jiro Yamamoto
Kellermeyer Bergensons Services, LLC
Oceanside, CA, USA
OVERVIEW OF JOB
The Corporate HR Manager position performs HR duties at a professional level and works closely with senior HR management in supporting corporate functions. This position works as a strategic and tactical partner with all levels of corporate management to retain a high-performance and diverse workforce in their assigned functions. Serves as a business partner on HR-related issues. This position carries out responsibilities in employee relations, coaching, performance management, policy implementation, and employment law compliance. The Corporate HR Manager must be sensitive to business needs while maintaining compliance with HR policies, employment law, and employee satisfaction.
KEY RESPONSIBILITIES
Responds to employee relations issues.
Manages and helps resolve complex employee relations issues, in partnership with the Vice President.
Conducts effective, thorough, and objective investigations in accordance with KBS investigation and documentation methodology.
Provides guidance and supports functional managers within his/her functional area handling employee relations issues and before executing employee disciplinary actions or terminations.
Participates in, influences and supports functional management with performance management, corrective action(s), and termination decisions.
Prepares for terminations by guiding managers, gathering documentation and assisting in write-up of termination paperwork.
Works with managers to improve working relationships, builds morale, increases productivity, and retention. Ensures compliance with HR practices in their functional areas.
Gathers pertinent information, including emails, texts and other paperwork, and thoroughly documents investigations.
Assists Vice President of HCM and legal counsel in responses to State and Federal DOL investigations, EEOC or state agency complaints, and in response to legal actions as requested.
Works with managers and drives the performance focal review process.
Completes special projects by conducting research, developing and organizing information, meeting timetables and schedules and working with the project team.
Directs, supports, and acts as a change agent in the rollout of HR initiatives, such as projects and acquisitions.
Partners with management to implement and communicate various HR policies, procedures, laws, standards and government regulations.
Works with Vice President of HCM to ensure fair, consistent and objective interpretation and application of HR policies, procedures and processes, and with local, state and federal laws and regulations.
Participates in developing department goals and objectives.
Prepares reports by collecting, analyzing and summarizing data.
Maintains compliance with federal, state and local employment laws and regulations.
Assists in evaluation of reports, decisions, and results of HR department in relation to established goals.
Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
Participates in staff meetings and attends other meetings and seminars.
Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others.
Performs other related duties as required and assigned.
REQUIREMENTS
Demonstrates honesty and integrity at all times.
Ability to analyze problems and implement effective solutions.
Demonstrates superior time management skills, including sensitivity to urgent matters.
Demonstrates strong planning and organizational skills.
Demonstrates excellent interpersonal, listening, and conflict management skills.
Possesses adaptability, resourcefulness, ability to navigate varying requests, and stress tolerance.
Has excellent communication skills, both oral and written.
Carries out all duties in accordance with the company mission and philosophy.
Must maintain the absolute confidentiality of personal, confidential and proprietary information.
Able to understand and to follow written and verbal directions.
Ability to function independently, as well as part of a team.
Demonstrates ability to be flexible, prioritize tasks and responsibilities and complete duties and projects within allotted time.
Able to respond to change productively and to handle additional tasks and projects as assigned.
Regular attendance is required.
Ability to follow appropriate safety guidelines.
Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others .
WORK EXPERIENCE
At least 6-7 years of Human Resources experience is required.
Employee relations and investigation experience is required.
Experience in multi-unit settings preferred.
Relevant industry experience a plus.
EDUCATION AND/OR CERTIFICATION
BS in Human Resources or Business; MBA a plus.
Professional designation of PHR, SPHR, CP or SCP is desired, but not required.
LANGUAGE SKILLS
Must be able to read and interpret documents, such as letters, email communication, safety rules, operating instructions and procedure manuals.
Must be able to write routine reports and correspondence.
Must be able to assist in developing forms and materials.
MATHEMATICAL SKILLS
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must be able to solve practical problems and deal with a variety of concrete variables.
REASONING ABILITY
To perform this job successfully, an individual should have the ability to apply common sense understanding and to carry out varied or complex instructions.
Ability to deal with standardized situations with only simple variables.
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint, and Outlook.
Must have computer skills, including internet research and operating on-line applications.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must be able to cope with the mental and emotional stress of the position.
WORK ENVIRONMENT
Office environment has minimum hazards, which may include varying temperatures and moderate noise levels.
VSC: Jiro Yamamoto
Oct 07, 2019
Full time
OVERVIEW OF JOB
The Corporate HR Manager position performs HR duties at a professional level and works closely with senior HR management in supporting corporate functions. This position works as a strategic and tactical partner with all levels of corporate management to retain a high-performance and diverse workforce in their assigned functions. Serves as a business partner on HR-related issues. This position carries out responsibilities in employee relations, coaching, performance management, policy implementation, and employment law compliance. The Corporate HR Manager must be sensitive to business needs while maintaining compliance with HR policies, employment law, and employee satisfaction.
KEY RESPONSIBILITIES
Responds to employee relations issues.
Manages and helps resolve complex employee relations issues, in partnership with the Vice President.
Conducts effective, thorough, and objective investigations in accordance with KBS investigation and documentation methodology.
Provides guidance and supports functional managers within his/her functional area handling employee relations issues and before executing employee disciplinary actions or terminations.
Participates in, influences and supports functional management with performance management, corrective action(s), and termination decisions.
Prepares for terminations by guiding managers, gathering documentation and assisting in write-up of termination paperwork.
Works with managers to improve working relationships, builds morale, increases productivity, and retention. Ensures compliance with HR practices in their functional areas.
Gathers pertinent information, including emails, texts and other paperwork, and thoroughly documents investigations.
Assists Vice President of HCM and legal counsel in responses to State and Federal DOL investigations, EEOC or state agency complaints, and in response to legal actions as requested.
Works with managers and drives the performance focal review process.
Completes special projects by conducting research, developing and organizing information, meeting timetables and schedules and working with the project team.
Directs, supports, and acts as a change agent in the rollout of HR initiatives, such as projects and acquisitions.
Partners with management to implement and communicate various HR policies, procedures, laws, standards and government regulations.
Works with Vice President of HCM to ensure fair, consistent and objective interpretation and application of HR policies, procedures and processes, and with local, state and federal laws and regulations.
Participates in developing department goals and objectives.
Prepares reports by collecting, analyzing and summarizing data.
Maintains compliance with federal, state and local employment laws and regulations.
Assists in evaluation of reports, decisions, and results of HR department in relation to established goals.
Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
Participates in staff meetings and attends other meetings and seminars.
Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others.
Performs other related duties as required and assigned.
REQUIREMENTS
Demonstrates honesty and integrity at all times.
Ability to analyze problems and implement effective solutions.
Demonstrates superior time management skills, including sensitivity to urgent matters.
Demonstrates strong planning and organizational skills.
Demonstrates excellent interpersonal, listening, and conflict management skills.
Possesses adaptability, resourcefulness, ability to navigate varying requests, and stress tolerance.
Has excellent communication skills, both oral and written.
Carries out all duties in accordance with the company mission and philosophy.
Must maintain the absolute confidentiality of personal, confidential and proprietary information.
Able to understand and to follow written and verbal directions.
Ability to function independently, as well as part of a team.
Demonstrates ability to be flexible, prioritize tasks and responsibilities and complete duties and projects within allotted time.
Able to respond to change productively and to handle additional tasks and projects as assigned.
Regular attendance is required.
Ability to follow appropriate safety guidelines.
Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others .
WORK EXPERIENCE
At least 6-7 years of Human Resources experience is required.
Employee relations and investigation experience is required.
Experience in multi-unit settings preferred.
Relevant industry experience a plus.
EDUCATION AND/OR CERTIFICATION
BS in Human Resources or Business; MBA a plus.
Professional designation of PHR, SPHR, CP or SCP is desired, but not required.
LANGUAGE SKILLS
Must be able to read and interpret documents, such as letters, email communication, safety rules, operating instructions and procedure manuals.
Must be able to write routine reports and correspondence.
Must be able to assist in developing forms and materials.
MATHEMATICAL SKILLS
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must be able to solve practical problems and deal with a variety of concrete variables.
REASONING ABILITY
To perform this job successfully, an individual should have the ability to apply common sense understanding and to carry out varied or complex instructions.
Ability to deal with standardized situations with only simple variables.
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint, and Outlook.
Must have computer skills, including internet research and operating on-line applications.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must be able to cope with the mental and emotional stress of the position.
WORK ENVIRONMENT
Office environment has minimum hazards, which may include varying temperatures and moderate noise levels.
VSC: Jiro Yamamoto
Kellermeyer Bergensons Services, LLC
Oceanside, CA, USA
Company Overview:
For over 70 years, Kellermeyer Bergensons Services (KBS) has delivered best-in-class property services to major retailers, healthcare, churches, and commercial facilities across the United States. Our core services are janitorial, facilities repair and maintenance, landscape management, and parking lot maintenance services. Kellermeyer Bergensons is reliable, cost-effective and professional. Our property services offerings allow our customers the option to bundle a combination of services or to select single services.
OVERVIEW OF JOB
The HR Specialist is responsible for the administration of the full Onboarding process for Union employees. The HR Specialist is the first point of contact for Onboarding and Pre-employment inquiries. Specific tasks include processing employment agreements, background checks, I-9 review and compliance, new hire questions and ensuring each new employee is set up correctly in the HRIS system.
KEY RESPONSIBILITIES
Review all new hire paperwork for accuracy and ensure that all necessary forms have been received
Enter the data from the new hire paperwork into the HRIS (GUI) system
Enter all Onboarding issues, such as corrections, into the HRIS (GUI) system
Ensure all logged Onboarding issues are followed up on and cleared in a timely manner
Review and audit the Federal form I-9 and complete the I-9 checklist to reflect all corrections necessary
Communicate with the hiring manager regarding the status of the new hire paperwork and follow up as necessary to ensure all corrections are made timely and accurately
Ensure each new hire’s starting wage complies with applicable Collective Bargaining Agreement
Prepare reports by collecting, analyzing and summarizing data
Ensure Health and Welfare packets are mailed out to new hires after their probationary period
Document and maintain leave of absence requests and submit to the Benefits Department
Process Unemployment Claims
Process Employment Verification requests
Process terminations in I-9 Advantage
Prepare birthday and quarterly bonus coupons
Maintain pending termination reports
Process reverifications of employment
Supports HR staff in negotiating collective bargaining agreements, grievance meetings, arbitrations, and other Union related activities
Work on special projects
Assists in other HR employment activities as assigned
EXPERIENCE REQUIRED
2-3 years HR administration
HR background a plus
AP / AR experience a plus
Union experience a plus
QUALIFICATIONS
Must be highly organized with a keen attention to detail
Exceptional follow through skills
Strong written and verbal communication skills
Demonstrate the ability to work in a fast-paced and ever-changing environment
Ability to function independently, as well as part of a team
Previous experience in a role that required a high level of confidentiality
2 years new hire processing to include I-9 compliance preferred
2 years Onboarding experience preferred
Demonstrates ability to be flexible, prioritize tasks/responsibilities and complete duties/projects within allotted time
Possesses adaptability, resourcefulness, ability to navigate varying requests, and stress tolerance
Regular attendance is required
EDUCATION AND / OR EXPERIENCE
Minimum AA Degree; Bachelors preferred
LANGUAGE SKILLS
Ability to read and interpret documents such as Federal form I-9, new hire policies, pre-employment requirements, employment eligibility based on specific customer contracts, etc. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Bilingual required: English and Spanish
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one-or-two step instructions
Ability to deal with standardized situations with only occasional or no variable
COMPUTER SKILLS
Knowledge of Microsoft Office programs to include, but not limited to Word, Excel and PowerPoint and Outlook
Intermediate to Advanced Excel skills, V-look ups, Pivot Tables, Graphs, etc.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
Primarily works in an office environment with normal temperatures, and moderate noise level
VSC: Jiro Yamamoto
Oct 07, 2019
Full time
Company Overview:
For over 70 years, Kellermeyer Bergensons Services (KBS) has delivered best-in-class property services to major retailers, healthcare, churches, and commercial facilities across the United States. Our core services are janitorial, facilities repair and maintenance, landscape management, and parking lot maintenance services. Kellermeyer Bergensons is reliable, cost-effective and professional. Our property services offerings allow our customers the option to bundle a combination of services or to select single services.
OVERVIEW OF JOB
The HR Specialist is responsible for the administration of the full Onboarding process for Union employees. The HR Specialist is the first point of contact for Onboarding and Pre-employment inquiries. Specific tasks include processing employment agreements, background checks, I-9 review and compliance, new hire questions and ensuring each new employee is set up correctly in the HRIS system.
KEY RESPONSIBILITIES
Review all new hire paperwork for accuracy and ensure that all necessary forms have been received
Enter the data from the new hire paperwork into the HRIS (GUI) system
Enter all Onboarding issues, such as corrections, into the HRIS (GUI) system
Ensure all logged Onboarding issues are followed up on and cleared in a timely manner
Review and audit the Federal form I-9 and complete the I-9 checklist to reflect all corrections necessary
Communicate with the hiring manager regarding the status of the new hire paperwork and follow up as necessary to ensure all corrections are made timely and accurately
Ensure each new hire’s starting wage complies with applicable Collective Bargaining Agreement
Prepare reports by collecting, analyzing and summarizing data
Ensure Health and Welfare packets are mailed out to new hires after their probationary period
Document and maintain leave of absence requests and submit to the Benefits Department
Process Unemployment Claims
Process Employment Verification requests
Process terminations in I-9 Advantage
Prepare birthday and quarterly bonus coupons
Maintain pending termination reports
Process reverifications of employment
Supports HR staff in negotiating collective bargaining agreements, grievance meetings, arbitrations, and other Union related activities
Work on special projects
Assists in other HR employment activities as assigned
EXPERIENCE REQUIRED
2-3 years HR administration
HR background a plus
AP / AR experience a plus
Union experience a plus
QUALIFICATIONS
Must be highly organized with a keen attention to detail
Exceptional follow through skills
Strong written and verbal communication skills
Demonstrate the ability to work in a fast-paced and ever-changing environment
Ability to function independently, as well as part of a team
Previous experience in a role that required a high level of confidentiality
2 years new hire processing to include I-9 compliance preferred
2 years Onboarding experience preferred
Demonstrates ability to be flexible, prioritize tasks/responsibilities and complete duties/projects within allotted time
Possesses adaptability, resourcefulness, ability to navigate varying requests, and stress tolerance
Regular attendance is required
EDUCATION AND / OR EXPERIENCE
Minimum AA Degree; Bachelors preferred
LANGUAGE SKILLS
Ability to read and interpret documents such as Federal form I-9, new hire policies, pre-employment requirements, employment eligibility based on specific customer contracts, etc. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Bilingual required: English and Spanish
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one-or-two step instructions
Ability to deal with standardized situations with only occasional or no variable
COMPUTER SKILLS
Knowledge of Microsoft Office programs to include, but not limited to Word, Excel and PowerPoint and Outlook
Intermediate to Advanced Excel skills, V-look ups, Pivot Tables, Graphs, etc.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
Primarily works in an office environment with normal temperatures, and moderate noise level
VSC: Jiro Yamamoto
Kellermeyer Bergensons Services, LLC
Oceanside, CA, USA
OVERVIEW OF JOB
The Onboarding Specialist is responsible for the administration of the full Onboarding process. The OB Specialist is the first point of contact for Onboarding and Pre-employment inquiries. Specific tasks include processing employment agreements, background checks, E-Verify, if applicable, I-9 review and compliance, new hire questions and ensuring each new employee is set up correctly in the HRIS system.
English and Spanish: Required!
KEY RESPONSIBILITIES:
Bilingual preferred: English and Spanish
Review all new hire paperwork for accuracy and ensure that all necessary forms have been received
Enter the data from the new hire paperwork into the HRIS (GUI) system
Enter all Onboarding issues, such as corrections, into the HRIS (GUI) system
Ensure all logged Onboarding issues are followed up on and cleared in a timely manner
Review and audit the Federal form I-9 and complete the I-9 checklist to reflect all corrections necessary
Process I-9 through EVerify as required
Communicate with the hiring manager regarding the status of the new hire paperwork and follow up as necessary to ensure all corrections are made timely and accurately
Review all offer letters and compensation agreements to ensure they are complete, accurate and are signed by the new hire for each position required
Ensure each new hire’s starting wage complies with applicable Federal and State wage and hour laws
Work on special projects as needed
Call employees when necessary to confirm information submitted is accurate or to request information and documentation to satisfy work eligibility requirements
Assists in other HR employment activities as assigned
EXPERIENCE REQUIRED
1 year HR administration
HR background a plus
AP / AR experience a plus
QUALIFICATIONS
Must be highly organized with a keen attention to detail
Exceptional follow through skills
Strong written and verbal communication skills
Demonstrate the ability to work in a fast-paced ever-changing environment
Previous experience in a role that required a high level of confidentiality
Experience with new hire processing to include I-9 compliance preferred
Onboarding experience preferred but not required
EDUCATION AND / OR EXPERIENCE
Minimum AA Degree
LANGUAGE SKILLS
Ability to read and interpret documents such as Federal form I-9, new hire policies, pre-employment requirements, employment eligibility based on specific customer contracts, etc. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Bilingual preferred: English and Spanish
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one-or-two step instructions
Ability to deal with standardized situations with only occasional or no variable
COMPUTER SKILLS
Knowledge of Microsoft Office programs to include, but not limited to Word, Excel and PowerPoint and Outlook
Data entry into a tablet-based application
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
Office environment with controlled temperatures.
VSC: Jiro Yamamoto
Oct 07, 2019
Full time
OVERVIEW OF JOB
The Onboarding Specialist is responsible for the administration of the full Onboarding process. The OB Specialist is the first point of contact for Onboarding and Pre-employment inquiries. Specific tasks include processing employment agreements, background checks, E-Verify, if applicable, I-9 review and compliance, new hire questions and ensuring each new employee is set up correctly in the HRIS system.
English and Spanish: Required!
KEY RESPONSIBILITIES:
Bilingual preferred: English and Spanish
Review all new hire paperwork for accuracy and ensure that all necessary forms have been received
Enter the data from the new hire paperwork into the HRIS (GUI) system
Enter all Onboarding issues, such as corrections, into the HRIS (GUI) system
Ensure all logged Onboarding issues are followed up on and cleared in a timely manner
Review and audit the Federal form I-9 and complete the I-9 checklist to reflect all corrections necessary
Process I-9 through EVerify as required
Communicate with the hiring manager regarding the status of the new hire paperwork and follow up as necessary to ensure all corrections are made timely and accurately
Review all offer letters and compensation agreements to ensure they are complete, accurate and are signed by the new hire for each position required
Ensure each new hire’s starting wage complies with applicable Federal and State wage and hour laws
Work on special projects as needed
Call employees when necessary to confirm information submitted is accurate or to request information and documentation to satisfy work eligibility requirements
Assists in other HR employment activities as assigned
EXPERIENCE REQUIRED
1 year HR administration
HR background a plus
AP / AR experience a plus
QUALIFICATIONS
Must be highly organized with a keen attention to detail
Exceptional follow through skills
Strong written and verbal communication skills
Demonstrate the ability to work in a fast-paced ever-changing environment
Previous experience in a role that required a high level of confidentiality
Experience with new hire processing to include I-9 compliance preferred
Onboarding experience preferred but not required
EDUCATION AND / OR EXPERIENCE
Minimum AA Degree
LANGUAGE SKILLS
Ability to read and interpret documents such as Federal form I-9, new hire policies, pre-employment requirements, employment eligibility based on specific customer contracts, etc. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Bilingual preferred: English and Spanish
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one-or-two step instructions
Ability to deal with standardized situations with only occasional or no variable
COMPUTER SKILLS
Knowledge of Microsoft Office programs to include, but not limited to Word, Excel and PowerPoint and Outlook
Data entry into a tablet-based application
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
Office environment with controlled temperatures.
VSC: Jiro Yamamoto
Kellermeyer Bergensons Services, LLC
Oceanside, CA, USA
OVERVIEW OF JOB
The Customer Service Lead position is a project management role that requires exceptional organizational, leadership, and interpersonal skills. This position’s primary objective is delegating the management of customer inquiries to improve workflow and ensure that customer requests are addressed and resolved in a timely fashion. This role will focus on direct communication with customers and vendors, project scheduling, and coordination across departments to foster optimized interaction with our customers. In addition, the lead will streamline the request management process within the assigned team.
ESSENTIAL JOB FUNCTIONS
Assists team members in the organization and management of all customer and vendor inquiries
Communicates directly with customers and vendors via phone or email
Assesses and responds promptly to customer inquiries and escalations, with the ability to properly triage requests based on urgency
Obtains and evaluates all relevant information to effectively address customer service inquiries, comments, or complaints
Handles and resolves customer complaints quickly and professionally, and follows up to ensure that complaints were resolved to the customer’s satisfaction
Schedules and monitors the completion of customer projects with assigned and existing KBS vendors
Escalates any projects on the executive weekly reports that need crew assignments to corresponding field managers and Strategic Account Managers
Organizes workflow to meet or exceed customer timeframes
Identifies, records, and tracks unresolved complaints, and directs them to the appropriate resource for resolution
Maintains detailed records of written or verbal customer communication, noting the communication date, reason, action(s) taken, and next step(s), if applicable
Prepares and distributes daily and/or weekly customer activity reports to executives, customers, and internal team
Prepares and distributes daily and/or weekly internal reports for KBS upper management
Maintains and reviews CRM records, and makes updates, as needed
Communicates and coordinates with internal departments regarding customer inquiries, comments, and complaints, project scheduling, compliance, and any other relevant issues central to improving the customer experience
Regularly evaluates the efficiency of customer service processes, identifies areas for improvement, and provides feedback
Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others
Performs other related duties as required and assigned
QUALIFICATIONS
Facilities Maintenance industry experience is a plus
Demonstrates excellent interpersonal, listening, and conflict management skills
Possesses adaptability, resourcefulness, ability to navigate varying requests, and stress tolerance
Has excellent communication skills, both oral and written
Possesses strong mathematical skills, ability to analyze and disseminate data, and create reports
Ability to analyze problems and implement effective solutions
Superior attention to detail, data entry accuracy, and editing skills
Demonstrates superior time management skills, including sensitivity to urgent matters
Demonstrates honesty and integrity at all times
Ability to follow appropriate safety guidelines
Demonstrates ability to be flexible, prioritize tasks and responsibilities and complete duties and projects within allotted time
Able to respond to change productively and to handle additional tasks and projects as assigned
Through actions and example, ensures that KBS values are fully incorporated into company customer and vendor interactions
EXPERIENCE REQUIRED
Knowledge of customer service principles and practices
3+ years’ experience and knowledge of administrative procedures
EDUCATION
High School Diploma, General Education Degree, or equivalent; Bachelor’s Degree is a plus
Demonstrated keyboarding skills of at least 40wpm
LANGUAGE SKILLS
Bilingual English/Spanish preferred
Must be able to read and interpret documents, such as letters, email communication, contracts, instructions and procedure manuals in oral, written or diagram form
Must be able to write detailed and summary reports
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations with only occasional or no variable
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint and Outlook, with an emphasis on Excel (VLOOKUP, Pivot Tables, Graphs, etc.).
WORK ENVIRONMENT
Office environment has minimal hazards. May include varying temperatures. Noise level is usually moderate.
VSC: Jiro Yamamoto
Oct 07, 2019
Full time
OVERVIEW OF JOB
The Customer Service Lead position is a project management role that requires exceptional organizational, leadership, and interpersonal skills. This position’s primary objective is delegating the management of customer inquiries to improve workflow and ensure that customer requests are addressed and resolved in a timely fashion. This role will focus on direct communication with customers and vendors, project scheduling, and coordination across departments to foster optimized interaction with our customers. In addition, the lead will streamline the request management process within the assigned team.
ESSENTIAL JOB FUNCTIONS
Assists team members in the organization and management of all customer and vendor inquiries
Communicates directly with customers and vendors via phone or email
Assesses and responds promptly to customer inquiries and escalations, with the ability to properly triage requests based on urgency
Obtains and evaluates all relevant information to effectively address customer service inquiries, comments, or complaints
Handles and resolves customer complaints quickly and professionally, and follows up to ensure that complaints were resolved to the customer’s satisfaction
Schedules and monitors the completion of customer projects with assigned and existing KBS vendors
Escalates any projects on the executive weekly reports that need crew assignments to corresponding field managers and Strategic Account Managers
Organizes workflow to meet or exceed customer timeframes
Identifies, records, and tracks unresolved complaints, and directs them to the appropriate resource for resolution
Maintains detailed records of written or verbal customer communication, noting the communication date, reason, action(s) taken, and next step(s), if applicable
Prepares and distributes daily and/or weekly customer activity reports to executives, customers, and internal team
Prepares and distributes daily and/or weekly internal reports for KBS upper management
Maintains and reviews CRM records, and makes updates, as needed
Communicates and coordinates with internal departments regarding customer inquiries, comments, and complaints, project scheduling, compliance, and any other relevant issues central to improving the customer experience
Regularly evaluates the efficiency of customer service processes, identifies areas for improvement, and provides feedback
Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others
Performs other related duties as required and assigned
QUALIFICATIONS
Facilities Maintenance industry experience is a plus
Demonstrates excellent interpersonal, listening, and conflict management skills
Possesses adaptability, resourcefulness, ability to navigate varying requests, and stress tolerance
Has excellent communication skills, both oral and written
Possesses strong mathematical skills, ability to analyze and disseminate data, and create reports
Ability to analyze problems and implement effective solutions
Superior attention to detail, data entry accuracy, and editing skills
Demonstrates superior time management skills, including sensitivity to urgent matters
Demonstrates honesty and integrity at all times
Ability to follow appropriate safety guidelines
Demonstrates ability to be flexible, prioritize tasks and responsibilities and complete duties and projects within allotted time
Able to respond to change productively and to handle additional tasks and projects as assigned
Through actions and example, ensures that KBS values are fully incorporated into company customer and vendor interactions
EXPERIENCE REQUIRED
Knowledge of customer service principles and practices
3+ years’ experience and knowledge of administrative procedures
EDUCATION
High School Diploma, General Education Degree, or equivalent; Bachelor’s Degree is a plus
Demonstrated keyboarding skills of at least 40wpm
LANGUAGE SKILLS
Bilingual English/Spanish preferred
Must be able to read and interpret documents, such as letters, email communication, contracts, instructions and procedure manuals in oral, written or diagram form
Must be able to write detailed and summary reports
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations with only occasional or no variable
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint and Outlook, with an emphasis on Excel (VLOOKUP, Pivot Tables, Graphs, etc.).
WORK ENVIRONMENT
Office environment has minimal hazards. May include varying temperatures. Noise level is usually moderate.
VSC: Jiro Yamamoto
