Uber
Phoenix, AZ, USA
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
Handling a high volume caseload of urgent and critical incident types
Providing thorough, detailed investigations using various support platforms (email, chat, phone) to develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
Maintaining excellent interpersonal skills and professionalism while delivering outstanding customer service
Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns
Learn and master multiple knowledge base and contact management systems
Contacting, interviewing and obtaining statements from insurers, witnesses and law enforcement to secure vital information.
Act with a sense of urgency to ensure the complete, accurate and timely completion of your caseload within strict service level and quality...