2 Telecommunications jobs

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine? Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world. We are currently searching for a Communications Center Radio Operator(s) to join our team in Livermore, CA (IMS RAD) (5300). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.   Job Summary On December 2, 1929, Aeronautical Radio, Inc. was chartered by the Federal Radio Commission (later to become the Federal Communications Commission) to serve as the airline industry’s "single licensee and coordinator of radio communication outside of the government." Presently, Rockwell Collins IMS provides international and domestic air and ground communications to our major airline customers. Rockwell Collins is looking for an ideal candidate to join our team as a Communications Center Radio Operator in Livermore, California. This is a rewarding and challenging position that affords you the opportunity to truly make a difference. If selected, you will be working in a fast-paced environment where customer service, quality of communication, and the ability to multi-task are held in the highest regard. In order to ensure this, the position is focused on providing 24/7 support. Shift work is mandatory.     Job Responsibilities The Radio Operator will: – Operate HF/VHF radio, computer, and telephone communication equipment. – Receive, copy and deliver Air Traffic Control messages, clearances, advisories, and information requests. – Manage and route air-to-ground and ground-to-air traffic, radio messages and communications for dispatchers, pilots, air traffic controllers and other authorized agents. The rate is $18.75/hour to start. Increased to $20.00/hour after 6 months. After one year, the rate will increase to $21.00/hour. Rockwell Collins will provide training on weather code symbols, Air Traffic Control and our communications regulations, procedures and abbreviations and the operation of all applicable equipment. This is taught within a company sponsored training program that must be successfully completed in order to continue employment.     Basic Qualifications To be considered for this position you must have two (2) years of experience in military radio communications, call center customer service, help desk or radio dispatching. You must also be able to work in a fast-paced environment where stressful situations, accuracy of work, multi-tasking, attention to detail, and outstanding customer service are daily requirements. Additional prerequisites of the position are: – Achieve a typing speed of 40 words per minute. – Successfully pass a physical examination equivalent to an FAA Type II physical, drug testing and audiogram. – Have resided within the United States for at least 3 consecutive years out of the last 5. – Ability to pass a government sponsored background investigation to include fingerprinting, and either U.S. Citizenship or Permanent Resident Alien status. – Qualify to receive a Restricted Radio telephone Operator Permit and obtain within 6 months of employment. Desired Experience: Ideally your experience will be in airline transportation services or public agency dispatching. Familiarity with the technical and operational terms encountered in aeronautical communication is also desired. Minimum Education Requirements: High school graduate or equivalent in general education.   At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement. And that’s just for starters. Interested yet? Apply now and embark on your next worthwhile adventure!   Natasha Glynn Team C

POSITION SUMMARY: Under the guidance of the Enrollment Manager, the Enrollment Representative will be responsible for accurate and timely processing of enrollment applications for Individual and Family Plans in a high volume environment. This position requires the individual to act as a liaison between various carrier partners and applicants. The Enrollment Representative is responsible for obtaining outstanding requirements from applicants and forwarding them to our carrier partners to finalize the review process. The primary focus is to obtain approved members while providing excellent customer service. ESSENTIAL JOB FUNCTIONS: 90% OF TIME Review paper applications for completeness and accuracy prior to being forwarded to the health insurance carrier for processing. Exchange information with the health insurance carrier throughout the application review process (via e-mail, Extranet notes, telephone, website, etc.) to determine and obtain outstanding requirements. Proactively make outbound telephone calls and e-mails to applicants to notify of and obtain outstanding requirements. Respond to telephone calls from applicants, carriers and coworkers. Process work queues that are generated during the various stages of follow-up to maintain the most current status and complete the review process. Coordinate and facilitate the communication (i.e. faxes, e-mail & verbal responses) between the applicant and the health insurance carrier. Research and resolve issues encountered while processing daily tasks. Provide feedback to Supervisors on trends that would affect the established Enrollment processes or close ratios. Provide feedback to Supervisors on new processes or procedures communicated by the health insurance carrier while processing daily tasks. OTHER POSITION RESPONSIBILITIES: 10% OF TIME Attend carrier trainings. Participate in team discussions Other duties as assigned. MINIMUM/REQUIRED QUALIFICATIONS: High School Diploma Analytical and problem solving skills, with attention to detail. Strong interpersonal and communications skills – verbal and written. Organized and able to multi-task and prioritize workload. Ability to work independently, performing to high standards of productivity and accuracy. Proficient with Microsoft Office, including Excel, and Word. Internet skills Must be a team player with a positive attitude. Must be available to work any shift. PREFERRED QUALIFICATIONS: Prior experience in the insurance, banking or mortgage industry. Call Center experience College Degree   Natasha Glynn Team C