ITSM System Administrator (1/2) job duties:
Manages and owns processes, automatic reporting, and workflows within the ITSM Tool.
Serves as the primary point of contact for all ticketing system operational support issues relating to LanDesk back-end processes.
Ensure consistency across the development/test servers in order to apply to the production system environments.
Administrator of the LanDesk application test server.
Administrator of functions that include managing analyst users (create, modify, update) and management/maintenance of ticketing system global data sets.
Expertise in ticketing system core architecture and modules such as Service Catalogs, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Management, and Self-Service portals.
Manage the process of migration from LanDesk to ServiceNow.
Client Engineering Systems Administrator (1/2) job duties:
Package, test, deploy and document software applications in SCCM and LanDesk.
Assist with and complete Windows, SCCM, LanDesk, ticketing system, etc., tasks
Assist with building and maintaining desktop images
Perform daily system monitoring, verifying the integrity & availability of all hardware, server resources, systems & key processed, and reviewing system and application logs.
Repair & recover from hardware or software failures.
Track, notate, and support the customer base through the ticketing system
Must be able to support flexible working schedule based on customer requirements and after-hours scheduling.
Must be capable of responding to, “Severity I Incidents,” & possess the skillset to investigate & troubleshoot system and application outages.
Be capable of performing scripting duties, (VBS/PowerShell) preferred, to automate and integrate systems, applications, and routine tasks.
Develop & maintain installation & configuration procedures.
Build technical documentation for use by more junior IT staff.
Qualifications:
2+ years in ticketing system development, configuration and administration experience in an enterprise environment, preferably supporting ServiceNow.
Demonstrated understanding of ITIL process, operations, and procedures.
SCCM - intermediate to expert in packaging and testing Windows applications, scripting, and automated BIOS configurations.
Knowledge of supporting Windows Server Operating System environment.
Knowledge of ticketing system administration including system management.
Intermediate to expert technical writing skills for process documentation, end-user documentation, and technical materials for more junior IT staff.
Desired Skills & Experience:
ServiceNow web technologies including experience in Javascript, XML, HTML, etc.
ITIL v3 Foundation Certification
Bachelor's degree with a technical major, such as Computer Science desired;
Demonstrated work experience can be applied in lieu of a Bachelor’s Degree.
Enterprise client deployment experience desired.
Software delivery / application packaging experience.
Windows deployment services, including computer imaging, task sequences, and hardware/software inventory reporting experience is preferred.
Experience in managing enterprise licenses, triad license servers, and troubleshooting license issues is preferred.
Working knowledge of enterprise Engineering-type applications, such as CAD software, is preferred.
Strong analytical and problem solving skills.
Microsoft Certs such as an MCSA or MCITP are also preferred.
Scripting and SCCM certs are preferred.
An Active Secret Clearance is desired.
U.S. Citizenship is required
Anthony Altemoos
Team C
Apr 18, 2018
Full time
ITSM System Administrator (1/2) job duties:
Manages and owns processes, automatic reporting, and workflows within the ITSM Tool.
Serves as the primary point of contact for all ticketing system operational support issues relating to LanDesk back-end processes.
Ensure consistency across the development/test servers in order to apply to the production system environments.
Administrator of the LanDesk application test server.
Administrator of functions that include managing analyst users (create, modify, update) and management/maintenance of ticketing system global data sets.
Expertise in ticketing system core architecture and modules such as Service Catalogs, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Management, and Self-Service portals.
Manage the process of migration from LanDesk to ServiceNow.
Client Engineering Systems Administrator (1/2) job duties:
Package, test, deploy and document software applications in SCCM and LanDesk.
Assist with and complete Windows, SCCM, LanDesk, ticketing system, etc., tasks
Assist with building and maintaining desktop images
Perform daily system monitoring, verifying the integrity & availability of all hardware, server resources, systems & key processed, and reviewing system and application logs.
Repair & recover from hardware or software failures.
Track, notate, and support the customer base through the ticketing system
Must be able to support flexible working schedule based on customer requirements and after-hours scheduling.
Must be capable of responding to, “Severity I Incidents,” & possess the skillset to investigate & troubleshoot system and application outages.
Be capable of performing scripting duties, (VBS/PowerShell) preferred, to automate and integrate systems, applications, and routine tasks.
Develop & maintain installation & configuration procedures.
Build technical documentation for use by more junior IT staff.
Qualifications:
2+ years in ticketing system development, configuration and administration experience in an enterprise environment, preferably supporting ServiceNow.
Demonstrated understanding of ITIL process, operations, and procedures.
SCCM - intermediate to expert in packaging and testing Windows applications, scripting, and automated BIOS configurations.
Knowledge of supporting Windows Server Operating System environment.
Knowledge of ticketing system administration including system management.
Intermediate to expert technical writing skills for process documentation, end-user documentation, and technical materials for more junior IT staff.
Desired Skills & Experience:
ServiceNow web technologies including experience in Javascript, XML, HTML, etc.
ITIL v3 Foundation Certification
Bachelor's degree with a technical major, such as Computer Science desired;
Demonstrated work experience can be applied in lieu of a Bachelor’s Degree.
Enterprise client deployment experience desired.
Software delivery / application packaging experience.
Windows deployment services, including computer imaging, task sequences, and hardware/software inventory reporting experience is preferred.
Experience in managing enterprise licenses, triad license servers, and troubleshooting license issues is preferred.
Working knowledge of enterprise Engineering-type applications, such as CAD software, is preferred.
Strong analytical and problem solving skills.
Microsoft Certs such as an MCSA or MCITP are also preferred.
Scripting and SCCM certs are preferred.
An Active Secret Clearance is desired.
U.S. Citizenship is required
Anthony Altemoos
Team C
Field Services Technician job duties:
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework)
If unable to repair on initial visit, validate the user’s problem and provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired
Effectively use remote assistant tools, knowledge base, and other tools to diagnose as appropriate and where ever available in the repair customer issues within target time limits
Provide customer with regular communication regarding status of repair/install including notification when repairs are complete
Communicate with customer appropriate advice and techniques to avoid future incidents of a similar nature.
Appropriately document all required information into the call tracking system
Ensure system is appropriately secured (case is locked, system password protected, etc.)
Complete site specific preventative maintenance checklist
Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints
Meet required productivity expectations, including Technology Services metrics
Meet all performance service level targets
Make every attempt, when appropriate, to resolve service requests remotely.
Partner with team members to communicate new solutions and assist other technicians when call volume is low
Contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc.
Participate in IT projects
Achieve and maintain knowledge of all applicable site procedures
Exercise appropriate workflow and time management
Provide adequate notice for planned absences (two weeks preferred)
Qualifications
High School diploma or G.E.D equivalent
Employee should be trained in the prevailing operating system and hardware systems used at the client site.
Experience working in an IT service operation using ITIL best practices and/or ISO 2900 quality management system.
Formal customer service and technical training will be required.
Three+ years of demonstrated PC support, diagnostic/troubleshooting and repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings.
Proven experience of having provided the highest quality of customer service in a fast-paced IT service environment.
Experience with equipment and software installation and upgrades
Due to the nature of the work & its location, U.S. Citizenship is required.
Desired experiences and skills include:
IT Certifications to include CompTia, Microsoft or Apple Certifications.
Associate’s Degree or Bachelor’s Degree in Computer Science, Information Systems, etc.
Active U.S. Government Clearance
Anthony Altemoos
Team C
Apr 18, 2018
Full time
Field Services Technician job duties:
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework)
If unable to repair on initial visit, validate the user’s problem and provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired
Effectively use remote assistant tools, knowledge base, and other tools to diagnose as appropriate and where ever available in the repair customer issues within target time limits
Provide customer with regular communication regarding status of repair/install including notification when repairs are complete
Communicate with customer appropriate advice and techniques to avoid future incidents of a similar nature.
Appropriately document all required information into the call tracking system
Ensure system is appropriately secured (case is locked, system password protected, etc.)
Complete site specific preventative maintenance checklist
Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints
Meet required productivity expectations, including Technology Services metrics
Meet all performance service level targets
Make every attempt, when appropriate, to resolve service requests remotely.
Partner with team members to communicate new solutions and assist other technicians when call volume is low
Contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc.
Participate in IT projects
Achieve and maintain knowledge of all applicable site procedures
Exercise appropriate workflow and time management
Provide adequate notice for planned absences (two weeks preferred)
Qualifications
High School diploma or G.E.D equivalent
Employee should be trained in the prevailing operating system and hardware systems used at the client site.
Experience working in an IT service operation using ITIL best practices and/or ISO 2900 quality management system.
Formal customer service and technical training will be required.
Three+ years of demonstrated PC support, diagnostic/troubleshooting and repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings.
Proven experience of having provided the highest quality of customer service in a fast-paced IT service environment.
Experience with equipment and software installation and upgrades
Due to the nature of the work & its location, U.S. Citizenship is required.
Desired experiences and skills include:
IT Certifications to include CompTia, Microsoft or Apple Certifications.
Associate’s Degree or Bachelor’s Degree in Computer Science, Information Systems, etc.
Active U.S. Government Clearance
Anthony Altemoos
Team C
Global Security Management Agency
Sacramento, CA, USA
Security Control Center (SCC) General Duties
1. Provide continuous coverage (During you Shift) for the DMEA Security Control Center (SCC).
2. Coordinate with other Security Admin, Federal Protective Service (FPS) contracted armed guard, or Government security team to ensure 100% coverage of the SCC.
3. Apply Government facility access control, as well as contribute to, monitor, document, and track access.
4. Monitor DMEA property, and the surrounding area. Report all security risks, environmental risks, safety hazards, and illegal activities occurring on and around DMEA property per the Operating Instructions (OI).
5. Reference DMEA Operating Instructions (OIs) to coordinate emergency evacuation(s) and emergency dry runs.
6. Monitor alarms, alerts, notifications and respond per the Operating Instructions (OI).
7. Support DMEA badge renewals, including generating and analyzing DMEA reports for investigation dates, training dates, suspense dates, and expiration dates.
8. Account for, collect, contribute, and coordinate DMEA and Federal security forms.
9. Conduct document control, and organize electronic files for DMEA and Federal security and safety forms, reporting to security personnel as needed.
DMEA Security Booth (SB) General Duties
1. Provide continuous coverage (During your Shift) in the DMEA Security Booth.
2. Apply, contribute, monitor, document, track, and report access control for Government facilities.
3. Perform administrative tasks for DMEA access and visitor control, including assuring compliance, accounting for, assisting, identifying, verifying, and maintaining records and continuity forms for access.
4. Monitor DMEA cameras; report security risks, report environmental risks, report safety hazards, and report illegal activities for DMEA personnel, property, and surrounding area and report to DMEA security personnel per the Operating Instructions (OI).
5. Reference DMEA Operating Instructions (OI) to coordinate emergency evacuation(s) and emergency dry runs.
6. Analyze and generate reports for DMEA investigation dates, security training dates, suspense dates, access badge expiration dates, and badge renewals.
7. Support DMEA badge renewals, including generating and analyzing DMEA reports for investigation dates, training dates, suspense dates, and expiration dates.
8. Conduct document control, and organize electronic files for DMEA and Federal security and safety forms, reporting to security personnel as needed.
9. Monitor alarms, alerts, notifications and respond per the Operating Instructions (OI).
Technical Requirements 1. Must be a US Citizen 2. Must be able to work in the United States 3. Must possess a valid Secret Clearance 4. Must possess at least a High School Diploma 5. Previous experience with Control Centers is a plus 6. Must be willing to work mandatory overtime 7. Must successfully complete 3-day on the job training
Wages 1. 28.47 per hour 2. 4.13 per hour up to 40 hours per week H&W
Apr 10, 2018
Full time
Security Control Center (SCC) General Duties
1. Provide continuous coverage (During you Shift) for the DMEA Security Control Center (SCC).
2. Coordinate with other Security Admin, Federal Protective Service (FPS) contracted armed guard, or Government security team to ensure 100% coverage of the SCC.
3. Apply Government facility access control, as well as contribute to, monitor, document, and track access.
4. Monitor DMEA property, and the surrounding area. Report all security risks, environmental risks, safety hazards, and illegal activities occurring on and around DMEA property per the Operating Instructions (OI).
5. Reference DMEA Operating Instructions (OIs) to coordinate emergency evacuation(s) and emergency dry runs.
6. Monitor alarms, alerts, notifications and respond per the Operating Instructions (OI).
7. Support DMEA badge renewals, including generating and analyzing DMEA reports for investigation dates, training dates, suspense dates, and expiration dates.
8. Account for, collect, contribute, and coordinate DMEA and Federal security forms.
9. Conduct document control, and organize electronic files for DMEA and Federal security and safety forms, reporting to security personnel as needed.
DMEA Security Booth (SB) General Duties
1. Provide continuous coverage (During your Shift) in the DMEA Security Booth.
2. Apply, contribute, monitor, document, track, and report access control for Government facilities.
3. Perform administrative tasks for DMEA access and visitor control, including assuring compliance, accounting for, assisting, identifying, verifying, and maintaining records and continuity forms for access.
4. Monitor DMEA cameras; report security risks, report environmental risks, report safety hazards, and report illegal activities for DMEA personnel, property, and surrounding area and report to DMEA security personnel per the Operating Instructions (OI).
5. Reference DMEA Operating Instructions (OI) to coordinate emergency evacuation(s) and emergency dry runs.
6. Analyze and generate reports for DMEA investigation dates, security training dates, suspense dates, access badge expiration dates, and badge renewals.
7. Support DMEA badge renewals, including generating and analyzing DMEA reports for investigation dates, training dates, suspense dates, and expiration dates.
8. Conduct document control, and organize electronic files for DMEA and Federal security and safety forms, reporting to security personnel as needed.
9. Monitor alarms, alerts, notifications and respond per the Operating Instructions (OI).
Technical Requirements 1. Must be a US Citizen 2. Must be able to work in the United States 3. Must possess a valid Secret Clearance 4. Must possess at least a High School Diploma 5. Previous experience with Control Centers is a plus 6. Must be willing to work mandatory overtime 7. Must successfully complete 3-day on the job training
Wages 1. 28.47 per hour 2. 4.13 per hour up to 40 hours per week H&W
The Department of Personnel Services, Employment Services Division announces the exam for:
Sanitation District Public Affairs Manager
Exam # 29457-18-O
Approximate Monthly Salary: $8,860.08 - $9,768.36
DESCRIPTION
There is an additional 3.35% Management Differential which is added to the posted salary for this class.
Under general direction, the Sanitation District Public Affairs Manager directs, manages, and supervises the activities and operations of the Public Affairs Office of the Sanitation Districts Agency including public affairs and relations/communications and strategy; community outreach, education and involvement; customer service; and media relations; and coordinates these assigned activities with other County of Sacramento offices and departments, with the other city and county jurisdictions serviced by the Sanitation Districts Agency, and with a full range of external stakeholders and organizations .
MINIMUM QUALIFICATIONS
Either: 1a. A Bachelor's degree from an accredited four-year college or university with major course work in communications, public relations, public or business administration, journalism, English, or a closely related field;
AND
1b. One year of full-time, paid experience employed by the County of Sacramento in the class of Communication and Media Officer III.
Or: 2a. A Bachelor's degree from an accredited four-year college or university with major course work in communications, public relations, public or business administration, journalism, English, or a closely related field;
AND
2b. Two years of full-time, paid experience employed by the County of Sacramento in the class of Communication and Media Officer II.
Or: 3a. A Bachelor's degree from an accredited four-year college or university with major course work in communications, public relations, public or business administration, journalism, English, or a closely related field;
AND
3b. Four years of full-time, paid experience managing a comprehensive communication program that included responsibility for program development and implementation and extensive liaison responsibilities with representatives from the community and public and private sectors.
Filing Deadline: 5:00 PM on April 18, 2018
Please see job announcement for important testing information, including tentative test dates. This communication is a courtesy announcement only and is not meant to replace the full job announcement. Please view the official job announcement for all requirements and testing information. The full job announcement and online application is available for viewing on our website at www.saccountyjobs.net .
Derrick Jackson, Work for Warriors
Team-B
Apr 04, 2018
Full time
The Department of Personnel Services, Employment Services Division announces the exam for:
Sanitation District Public Affairs Manager
Exam # 29457-18-O
Approximate Monthly Salary: $8,860.08 - $9,768.36
DESCRIPTION
There is an additional 3.35% Management Differential which is added to the posted salary for this class.
Under general direction, the Sanitation District Public Affairs Manager directs, manages, and supervises the activities and operations of the Public Affairs Office of the Sanitation Districts Agency including public affairs and relations/communications and strategy; community outreach, education and involvement; customer service; and media relations; and coordinates these assigned activities with other County of Sacramento offices and departments, with the other city and county jurisdictions serviced by the Sanitation Districts Agency, and with a full range of external stakeholders and organizations .
MINIMUM QUALIFICATIONS
Either: 1a. A Bachelor's degree from an accredited four-year college or university with major course work in communications, public relations, public or business administration, journalism, English, or a closely related field;
AND
1b. One year of full-time, paid experience employed by the County of Sacramento in the class of Communication and Media Officer III.
Or: 2a. A Bachelor's degree from an accredited four-year college or university with major course work in communications, public relations, public or business administration, journalism, English, or a closely related field;
AND
2b. Two years of full-time, paid experience employed by the County of Sacramento in the class of Communication and Media Officer II.
Or: 3a. A Bachelor's degree from an accredited four-year college or university with major course work in communications, public relations, public or business administration, journalism, English, or a closely related field;
AND
3b. Four years of full-time, paid experience managing a comprehensive communication program that included responsibility for program development and implementation and extensive liaison responsibilities with representatives from the community and public and private sectors.
Filing Deadline: 5:00 PM on April 18, 2018
Please see job announcement for important testing information, including tentative test dates. This communication is a courtesy announcement only and is not meant to replace the full job announcement. Please view the official job announcement for all requirements and testing information. The full job announcement and online application is available for viewing on our website at www.saccountyjobs.net .
Derrick Jackson, Work for Warriors
Team-B
Immediate opportunity for a high energy, detailed oriented Candidate with a “can do” attitude. Sacramento manufacturer is seeking a talented Account Coordinator. This is a fast pace environment with direct client interaction. This individual must have superior customer support and excellent communication skills. Job Description: · Assigned to Sales Representative(s) · Coordination of projects from inception to completion · Communication between departments and tracking of project progress · Customer inventory tracking · Participate in production meetings REQUIREMENTS: · Excellent communication, coordination, prioritization, and time management skills a must · Customer Support experience is required · Distribution and manufacturing experience preferred · Strong math aptitude for cost/estimating quotes · Ability to handle several projects at the same time · Exceptional communication skills · Organized, detail oriented, excellent coordinator, multi-tasked oriented · Professional in both conduct and appearance · Good understanding of Microsoft Word and Excel · Able to pass a background check and drug test
Feb 22, 2018
Full time
Immediate opportunity for a high energy, detailed oriented Candidate with a “can do” attitude. Sacramento manufacturer is seeking a talented Account Coordinator. This is a fast pace environment with direct client interaction. This individual must have superior customer support and excellent communication skills. Job Description: · Assigned to Sales Representative(s) · Coordination of projects from inception to completion · Communication between departments and tracking of project progress · Customer inventory tracking · Participate in production meetings REQUIREMENTS: · Excellent communication, coordination, prioritization, and time management skills a must · Customer Support experience is required · Distribution and manufacturing experience preferred · Strong math aptitude for cost/estimating quotes · Ability to handle several projects at the same time · Exceptional communication skills · Organized, detail oriented, excellent coordinator, multi-tasked oriented · Professional in both conduct and appearance · Good understanding of Microsoft Word and Excel · Able to pass a background check and drug test
description
We are recruiting for a high volume call center in the Rancho Cordova/ Sacramento area. The call center reps will be responsible for answering inbound customer phone calls related to the selling or donation of vehicles. Most of the customers will be private party or other entities with which the organization conducts business. The call center reps may also be responsible for placing outbound customer calls in response to phone, email, facsimile or electronic facsimile inquires daily. Please apply and contact us ASAP for next steps. Job functions: * Interact with customers via phone and/ or email to obtain information to create a quote or enter a vehicle purchase order for the sale or donation. * Follow documented scripting and procedures. * Respond to customer requests regarding retail location information, such as store hours, days of operations, sales and etc. * Respond to customer questions regarding specific vehicle parts pricing information and local store vehicle inventory information. * Interact with other employees and store personnel to respond to customer inquiries regarding scheduling of vehicle pick-ups. * Assist with the resolution of customer requests, complaints, and or concerns. * Adhere to departmental standards of performance. * Work effectively with other call center agents, team leaders, supervisors/ managers and trainers. Location: Rancho Cordova/ Sacramento CA Working hours: Monday - Sunday 5:00am am to 6:30pm Skills: Please read over the full job description and requirements before applying. All candidates that meet those will be contacted for a scheduled interview. After getting registered with Randstad you will be considered for this position and any others that meet your experience and qualifications. Job qualifications: * High school diploma or GED * Prefer someone with retail experience with work longevity * 1+ years of previous call center experience is a bonus * Ability to speak, read and write fluently * Good verbal and written communication * Dependable with good work ethic * Computer proficient * Organized and a great attention to details * The ability to multi-task in a fast paced environment * Ability to work with a diverse customer base * Must be able to pass drug and background check * Comfortable with negotiations and escalated calls
Anthony Altemoos
Team C
Apr 05, 2018
Full time
description
We are recruiting for a high volume call center in the Rancho Cordova/ Sacramento area. The call center reps will be responsible for answering inbound customer phone calls related to the selling or donation of vehicles. Most of the customers will be private party or other entities with which the organization conducts business. The call center reps may also be responsible for placing outbound customer calls in response to phone, email, facsimile or electronic facsimile inquires daily. Please apply and contact us ASAP for next steps. Job functions: * Interact with customers via phone and/ or email to obtain information to create a quote or enter a vehicle purchase order for the sale or donation. * Follow documented scripting and procedures. * Respond to customer requests regarding retail location information, such as store hours, days of operations, sales and etc. * Respond to customer questions regarding specific vehicle parts pricing information and local store vehicle inventory information. * Interact with other employees and store personnel to respond to customer inquiries regarding scheduling of vehicle pick-ups. * Assist with the resolution of customer requests, complaints, and or concerns. * Adhere to departmental standards of performance. * Work effectively with other call center agents, team leaders, supervisors/ managers and trainers. Location: Rancho Cordova/ Sacramento CA Working hours: Monday - Sunday 5:00am am to 6:30pm Skills: Please read over the full job description and requirements before applying. All candidates that meet those will be contacted for a scheduled interview. After getting registered with Randstad you will be considered for this position and any others that meet your experience and qualifications. Job qualifications: * High school diploma or GED * Prefer someone with retail experience with work longevity * 1+ years of previous call center experience is a bonus * Ability to speak, read and write fluently * Good verbal and written communication * Dependable with good work ethic * Computer proficient * Organized and a great attention to details * The ability to multi-task in a fast paced environment * Ability to work with a diverse customer base * Must be able to pass drug and background check * Comfortable with negotiations and escalated calls
Anthony Altemoos
Team C
description
We are currently recruiting for tech support/customer service reps in the Roseville area! This is a wonderful, growing company and it is an excellent place to work! The positions starts at $18 and hour and once you are converted to a permanent employee in 60-90 days they will give you an increase of pay to $20 an hour! Duties: - Receiving calls from customer needing assistance with product - Assisting them with hardware and software assistance - Provide excellent customer service and work with each caller to identify issues they may be experiencing - Accurately entering information into Salesforce system - Being organized and efficient - Being able to understand in home networking products to give direction to people Working hours: Schedule May Vary Skills: Skills and Qualifications: - 2-4 Years Tech Support / repair / customer service experience - Troubleshooting experience - Comfortable working with hardware and software - Experience installing in home networking products - Able to be patient and express empathy for callers concerns - Self motivated and driven to get all work completed - Great work ethic and punctual - High School Diploma, College experience preferred
Anthony Altemoos
Team C
Apr 05, 2018
Full time
description
We are currently recruiting for tech support/customer service reps in the Roseville area! This is a wonderful, growing company and it is an excellent place to work! The positions starts at $18 and hour and once you are converted to a permanent employee in 60-90 days they will give you an increase of pay to $20 an hour! Duties: - Receiving calls from customer needing assistance with product - Assisting them with hardware and software assistance - Provide excellent customer service and work with each caller to identify issues they may be experiencing - Accurately entering information into Salesforce system - Being organized and efficient - Being able to understand in home networking products to give direction to people Working hours: Schedule May Vary Skills: Skills and Qualifications: - 2-4 Years Tech Support / repair / customer service experience - Troubleshooting experience - Comfortable working with hardware and software - Experience installing in home networking products - Able to be patient and express empathy for callers concerns - Self motivated and driven to get all work completed - Great work ethic and punctual - High School Diploma, College experience preferred
Anthony Altemoos
Team C
Contract Requirements:
This RFP seeks a contractor to provide the following services:
Enable broad competence among UA law enforcement personnel in the training, application and sustainment of basic, intermediate and advance skillsets and workflows within the Palantir analytic software program;
Develop a cadre of Palantir trainers within participating regional law enforcement agencies, including within the LAPD Training Division, which will serve as the principal liaison to the selected contractor training personnel;
Revise and develop training curriculum to include course outlines, lesson plans and evaluation rubrics to test the efficiency of the Palantir user;
Deliver formal classroom and informal user support to law enforcement personnel from participating regional law enforcement agencies.
Team D
Jessica Fowlkes
Apr 04, 2018
Contractor
Contract Requirements:
This RFP seeks a contractor to provide the following services:
Enable broad competence among UA law enforcement personnel in the training, application and sustainment of basic, intermediate and advance skillsets and workflows within the Palantir analytic software program;
Develop a cadre of Palantir trainers within participating regional law enforcement agencies, including within the LAPD Training Division, which will serve as the principal liaison to the selected contractor training personnel;
Revise and develop training curriculum to include course outlines, lesson plans and evaluation rubrics to test the efficiency of the Palantir user;
Deliver formal classroom and informal user support to law enforcement personnel from participating regional law enforcement agencies.
Team D
Jessica Fowlkes
California Army National Guard
Camp Roberts, U.S. 101, San Miguel, CA, USA
--This position is with the Directorate of Information Management located at Camp Roberts, CA Army National Guard. Its purpose is to repair, maintain and install telecommunications equipment and lines.
Duties and Responsibilities:
--Installs complicated equipment such as key and single line telephone systems (to include features such as visual and audio signaling, intercommunications), Voice Gateways, executive loudspeaker and amplifier conference telephones, fire and special alarm circuits, secretarial answering turrets, and cordless switchboards.
--Installs and tests office automation systems and remote terminal equipment to include telephone lines, interior network cables, communications boards, controllers, printers, disk drives, modems and other peripheral devices. Surveys proposed installation site to determine proper system layout and checks for location and type of electrical service. Prepares and submits requests for installation and/or relocation of electrical service as required.
--Interprets work orders to determine tools, equipment, and materials required; and coordinates actions with users, test board and/or repairman, and other installers. Replaces equipment using electrician's tools, installer's test sets for line test, speed test, electronic tube tester and ohmmeter. Installs analog and digital telephone instruments and equipment such as ringers, cords, plugs, jacks, transmitters, condenser induction coils, fuses and multiple switch keys. Strings wire/cable to buildings. Tests lines for continuity, clarity and volume. Conducts transmission, foreign noise, cross-talk and dial speed tests. Installs protectors, extension bells, buzzer systems, and instruments; places floor molding and conduits. Climbs poles and installs drop lines.
--Perform other duties as assigned.
Physical Demands:
Work requires frequent bending, pulling cables, working in awkward positions, walking and standing for long periods of time, and climbing ladders and poles. Work requires lifting and carrying items weighing up to 20 pounds unassisted and occasionally up to 50 pounds with assistance of lifting devices or other workers.
Pay Status:
Wage Grade – WG 10.
Qualifications:
--This is a dual-status position. Requires membership in either the CA Army or Air National Guard.
--Enlisted, E-4 through E-7.
--Must have security clearance.
Team B Bob Gagnon
Mar 22, 2018
Full time
--This position is with the Directorate of Information Management located at Camp Roberts, CA Army National Guard. Its purpose is to repair, maintain and install telecommunications equipment and lines.
Duties and Responsibilities:
--Installs complicated equipment such as key and single line telephone systems (to include features such as visual and audio signaling, intercommunications), Voice Gateways, executive loudspeaker and amplifier conference telephones, fire and special alarm circuits, secretarial answering turrets, and cordless switchboards.
--Installs and tests office automation systems and remote terminal equipment to include telephone lines, interior network cables, communications boards, controllers, printers, disk drives, modems and other peripheral devices. Surveys proposed installation site to determine proper system layout and checks for location and type of electrical service. Prepares and submits requests for installation and/or relocation of electrical service as required.
--Interprets work orders to determine tools, equipment, and materials required; and coordinates actions with users, test board and/or repairman, and other installers. Replaces equipment using electrician's tools, installer's test sets for line test, speed test, electronic tube tester and ohmmeter. Installs analog and digital telephone instruments and equipment such as ringers, cords, plugs, jacks, transmitters, condenser induction coils, fuses and multiple switch keys. Strings wire/cable to buildings. Tests lines for continuity, clarity and volume. Conducts transmission, foreign noise, cross-talk and dial speed tests. Installs protectors, extension bells, buzzer systems, and instruments; places floor molding and conduits. Climbs poles and installs drop lines.
--Perform other duties as assigned.
Physical Demands:
Work requires frequent bending, pulling cables, working in awkward positions, walking and standing for long periods of time, and climbing ladders and poles. Work requires lifting and carrying items weighing up to 20 pounds unassisted and occasionally up to 50 pounds with assistance of lifting devices or other workers.
Pay Status:
Wage Grade – WG 10.
Qualifications:
--This is a dual-status position. Requires membership in either the CA Army or Air National Guard.
--Enlisted, E-4 through E-7.
--Must have security clearance.
Team B Bob Gagnon
Greater San Francisco Area
Travel to commercial client sites to ensure advanced client industrial intelligence lighting systems are commissioned properly and serviced post-installation. Will also ensure proper operation of equipment and complete customer satisfaction. Perform several types of services offered at customer sites.
Installation Services
Verify correct installation of commercial lighting controllers.
Assist in debugging wiring of smart lighting systems.
Upload updated software to processors and controls.
Configure software to operate smart lighting systems per customer specifications.
Test system performance of commercial lighting systems and IP integrated intelligence lighting controllers.
Train customer on maintenance and operation of lighting systems and controllers and remote IP access to configuration of said systems.
Follow-up on open related job site issues.
Manage on-site job communication with regard to client products and services.
Support Services
Diagnose lighting system issues identified by customer.
Update smart lighting systems firmware as needed.
Modify lighting controller software configuration per customer.
Replace parts (not to include items that require a licensed electrician)
Debug system or lighting communication issues with IP diagnostics tools.
Perform maintenance intelligence lighting systems, IP/Network communication of lighting systems, remote operations of lighting controller.
Day to Day Work
Deliver exemplary customer service to customers in the field
Become proficient in servicing all systems while following field service procedures
Investigate, trace, implement, and install network solutions
Deliver customer-focused solutions that align to company culture and values
Troubleshoot and repair commercial lighting system installations
Coordinate with on-site contractors and facility managers to ensure proper system installation
Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
Work independently to accommodate the ever changing needs and priorities of our customers
Serve as a technical expert for legacy systems and products
Qualifications
Lighting Controller or Electrical Controller Experince.
High school diploma or GED required
IP Diagnostic for Commercial IP centric controller systems.
Electric and Networking wiring experience.
Experince in LAN/WAN Diagnostics, cabling and wiring closets.
PBX configuration, configuration and installation.
Experince with some MS or Linux Networking Operating Systems.
Experience with Break/Fix PC/Server and electrical controllers.
Willingness to travel a minimum of 30% of the time,
3-10 years’ work experience in electro-mechanical or related field
Prefer 2 or 4 year college degree, technical school degree, or related experience or equivalent training in military or other service
Valid driver’s license.
Must be able to pass background checks and drug screens, as required
Work from a home office
Willingness to travel a minimum of 30% of the time
Tammy Henry
TEAM A
Mar 16, 2018
Full time
Greater San Francisco Area
Travel to commercial client sites to ensure advanced client industrial intelligence lighting systems are commissioned properly and serviced post-installation. Will also ensure proper operation of equipment and complete customer satisfaction. Perform several types of services offered at customer sites.
Installation Services
Verify correct installation of commercial lighting controllers.
Assist in debugging wiring of smart lighting systems.
Upload updated software to processors and controls.
Configure software to operate smart lighting systems per customer specifications.
Test system performance of commercial lighting systems and IP integrated intelligence lighting controllers.
Train customer on maintenance and operation of lighting systems and controllers and remote IP access to configuration of said systems.
Follow-up on open related job site issues.
Manage on-site job communication with regard to client products and services.
Support Services
Diagnose lighting system issues identified by customer.
Update smart lighting systems firmware as needed.
Modify lighting controller software configuration per customer.
Replace parts (not to include items that require a licensed electrician)
Debug system or lighting communication issues with IP diagnostics tools.
Perform maintenance intelligence lighting systems, IP/Network communication of lighting systems, remote operations of lighting controller.
Day to Day Work
Deliver exemplary customer service to customers in the field
Become proficient in servicing all systems while following field service procedures
Investigate, trace, implement, and install network solutions
Deliver customer-focused solutions that align to company culture and values
Troubleshoot and repair commercial lighting system installations
Coordinate with on-site contractors and facility managers to ensure proper system installation
Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
Work independently to accommodate the ever changing needs and priorities of our customers
Serve as a technical expert for legacy systems and products
Qualifications
Lighting Controller or Electrical Controller Experince.
High school diploma or GED required
IP Diagnostic for Commercial IP centric controller systems.
Electric and Networking wiring experience.
Experince in LAN/WAN Diagnostics, cabling and wiring closets.
PBX configuration, configuration and installation.
Experince with some MS or Linux Networking Operating Systems.
Experience with Break/Fix PC/Server and electrical controllers.
Willingness to travel a minimum of 30% of the time,
3-10 years’ work experience in electro-mechanical or related field
Prefer 2 or 4 year college degree, technical school degree, or related experience or equivalent training in military or other service
Valid driver’s license.
Must be able to pass background checks and drug screens, as required
Work from a home office
Willingness to travel a minimum of 30% of the time
Tammy Henry
TEAM A
Superior Technology Solutions is an industry-leading service provider of technology solutions for our commercial, healthcare, education, and residential customers. We are currently seeking an experienced “ Low-Voltage Technician ” to join our team in our new showroom and office location in Long Beach, CA.
Our ideal candidate will be in the Greater Los Angeles Area and possess 3+ years installation and troubleshooting experience in the any of following categories:
Commercial Audio/Video
Healthcare Television Systems
Nurse Call Systems
Residential/Commercial Satellite
DirecTV COM2000 a plus
RF Distribution
Networking
Home Theater
Telecommunication Systems
Security
The position offers competitive compensation based upon experience, with career development and advancement opportunities with a growing company. STS provides training to ensure our team has the skills and expertise to be successful.
Team D
Jessica Fowlkes
Mar 14, 2018
Full time
Superior Technology Solutions is an industry-leading service provider of technology solutions for our commercial, healthcare, education, and residential customers. We are currently seeking an experienced “ Low-Voltage Technician ” to join our team in our new showroom and office location in Long Beach, CA.
Our ideal candidate will be in the Greater Los Angeles Area and possess 3+ years installation and troubleshooting experience in the any of following categories:
Commercial Audio/Video
Healthcare Television Systems
Nurse Call Systems
Residential/Commercial Satellite
DirecTV COM2000 a plus
RF Distribution
Networking
Home Theater
Telecommunication Systems
Security
The position offers competitive compensation based upon experience, with career development and advancement opportunities with a growing company. STS provides training to ensure our team has the skills and expertise to be successful.
Team D
Jessica Fowlkes
Superior Technology Solutions is an industry leading, national service provider of technology solutions for our commercial, healthcare, education, and residential customers. We are currently seeking dynamic, commercial/healthcare/residential sales professionals to join our team as a “ Account Executive ”, for our office location in Long Beach, CA and Phoenix, AZ.
Our ideal candidate will be in the Greater Los Angeles or Phoenix metro areas, and be responsible for territory sales growth, through site visits and presentations, cold-calling, as well as company-provided leads. This sales professional would be responsible for the creation and management of new accounts, achieving sales goals, forecasting, public events, and a master of developing customer relationships.
Requirements:
Valid driver’s license with clean driving record
Professional attitude and appearance
Performance-driven
Proven work experience in B2B sales
Ability to travel within Arizona and California
Skilled at building professional relationships
Preferred Qualifications:
2+ years of commercial, education, healthcare, or residential account management
Knowledge of audio/video systems
DirecTV and/or Dish Network Experience
Experience working with commercial, healthcare, hotel customers
Ability to read blueprints and generate estimates
Experience working with cabling distribution (RF/Fiber/Category, etc.)
The position offers an aggressive commission structure with training pay, flexible hours, with career development and advancement opportunities with a growing company. STS provides training to ensure our team has the skills and expertise to be successful. A willingness to learn is highly desired, and we will consider candidates with a positive attitude and strong sales skills.
Team D
Jessica Fowlkes
Mar 14, 2018
Full time
Superior Technology Solutions is an industry leading, national service provider of technology solutions for our commercial, healthcare, education, and residential customers. We are currently seeking dynamic, commercial/healthcare/residential sales professionals to join our team as a “ Account Executive ”, for our office location in Long Beach, CA and Phoenix, AZ.
Our ideal candidate will be in the Greater Los Angeles or Phoenix metro areas, and be responsible for territory sales growth, through site visits and presentations, cold-calling, as well as company-provided leads. This sales professional would be responsible for the creation and management of new accounts, achieving sales goals, forecasting, public events, and a master of developing customer relationships.
Requirements:
Valid driver’s license with clean driving record
Professional attitude and appearance
Performance-driven
Proven work experience in B2B sales
Ability to travel within Arizona and California
Skilled at building professional relationships
Preferred Qualifications:
2+ years of commercial, education, healthcare, or residential account management
Knowledge of audio/video systems
DirecTV and/or Dish Network Experience
Experience working with commercial, healthcare, hotel customers
Ability to read blueprints and generate estimates
Experience working with cabling distribution (RF/Fiber/Category, etc.)
The position offers an aggressive commission structure with training pay, flexible hours, with career development and advancement opportunities with a growing company. STS provides training to ensure our team has the skills and expertise to be successful. A willingness to learn is highly desired, and we will consider candidates with a positive attitude and strong sales skills.
Team D
Jessica Fowlkes
This is where connections are made. Sell cutting edge technology, from smart home services to cloud solutions and more. Put a face on the team delivering the promise of the digital world.
Business / Enterprise / Inside Sales positions
People who thrive here:
Results-driven sales pros that businesses count on to stay connected to their customers
Trusted advisers providing tailored solutions to drive our customers’ businesses forward
Top prospectors growing new business and existing accounts
Client partners who develop custom solutions and sell strategic services to enterprise customers
Global, C-suite relationship builders
Sales experts, well-versed in network technologies, cloud, security, video delivery capabilities and more
Strong listeners who create personalized solutions for customers over the phone
Sales pros who enjoy teaming with others in a call center environment
Go getters, deal makers and overachievers
Jessica Fowlkes
Team D
Jan 23, 2018
Full time
This is where connections are made. Sell cutting edge technology, from smart home services to cloud solutions and more. Put a face on the team delivering the promise of the digital world.
Business / Enterprise / Inside Sales positions
People who thrive here:
Results-driven sales pros that businesses count on to stay connected to their customers
Trusted advisers providing tailored solutions to drive our customers’ businesses forward
Top prospectors growing new business and existing accounts
Client partners who develop custom solutions and sell strategic services to enterprise customers
Global, C-suite relationship builders
Sales experts, well-versed in network technologies, cloud, security, video delivery capabilities and more
Strong listeners who create personalized solutions for customers over the phone
Sales pros who enjoy teaming with others in a call center environment
Go getters, deal makers and overachievers
Jessica Fowlkes
Team D
What you’ll be doing...
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, device technician, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.
Answering customer calls and actively listening to identify their issues.
Building customer relationships, earning their loyalty and trust.
Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.
Generating excitement for new solutions and products that can enhance their experience.
What we’re looking for...
You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things easily in ways that people can understand and enjoy sharing your enthusiasm for new ideas.
You’ll need to have:
Associate’s degree or one or more years of work experience.
Willingness to work evenings and weekends.
Even better if you have:
Customer service or call center experience. Ideally handling billing and product use questions.
Comfort with technology and how to apply it to solving problems and finding solutions.
Military experience.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Jessica Fowlkes
Team D
Jan 23, 2018
Full time
What you’ll be doing...
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, device technician, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.
Answering customer calls and actively listening to identify their issues.
Building customer relationships, earning their loyalty and trust.
Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.
Generating excitement for new solutions and products that can enhance their experience.
What we’re looking for...
You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things easily in ways that people can understand and enjoy sharing your enthusiasm for new ideas.
You’ll need to have:
Associate’s degree or one or more years of work experience.
Willingness to work evenings and weekends.
Even better if you have:
Customer service or call center experience. Ideally handling billing and product use questions.
Comfort with technology and how to apply it to solving problems and finding solutions.
Military experience.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Jessica Fowlkes
Team D
