8 jobs found in City Of Industry

ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0105   Job Description:   SUMMARY The strategic-based and analytics-driven marketing team at Quinn Group, Inc. enables the company to increase sales through targeted marketing campaigns, initiatives, and sales support. The Marketing team assists in administration, development, and implementation of marketing programs for all branches and divisions of Quinn Group, Inc. by performing the following duties.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Assists in executing strategic marketing plans to achieve corporate objectives for products and services • Assists with marketing programs to achieve stated objectives regarding revenue, profitability, and market share • Assists with planning and executing promotional activities including print, email marketing, electronic media, trade show, direct mail, point-of-purchase displays, and signage • Assists with development, production, and distribution of promotional and collateral materials to support sales and marketing programs • Assists with Quinn’s internet website with content development, updating, posting and ongoing maintenance • Plans and conducts market research to identify opportunities for increased sales • Assists with maintenance of customer database for internal and external mailing lists • Provides post event reports, analysis, and regular status reports on marketing programs • Assists with customer events, open houses, and community goodwill events • Assists with online customer inquiries, assigns sales leads to the sales force, and creates lead status reports • Support the development and implementation of Quinn’s strategic marketing platform through digital channels • Analyze marketing and sales data and report findings to the marketing, management and sales teams • Research competitive market strategies for competitors such as John Deere, Bobcat (Doosan), Volvo, Case/New Holland, Kubota, Komatsu, JCB, etc. – both at the national and local level • Collaborate with internal and external stakeholders to determine the “voice of the customer” • Study market segmentation and product differentiation strategies of other Caterpillar dealers • Research applicable trade organizations for potential partnership and/or sponsorship opportunities • Demonstrate and promote Quinn Group’s core values of Integrity, Teamwork, Respect, Quality, and Service   COMPENTENCIES Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations; Responds promptly to customer and employee needs; Solicits employee feedback to improve service; Responds to requests for service and assistance; Meets commitments. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Uses time efficiently; Sets goals and objectives; Develops realistic action plans. Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests. Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve and promote quality; Applies feedback to improve performance.   EDUCATION and/or EXPERIENCE • Actively pursuing or recently completed a Bachelor’s or Master’s Degree in Marketing, Business Administration, International Business, or a related field. • Working knowledge of software such as Microsoft Office (Word, PowerPoint and Excel), the Adobe Creative Suite (InDesign, Photoshop, Illustrator, and Acrobat) web-design applications (e.g. HTML) or Google Analytics/AdWords. • Knowledge of current marketing concepts such as SWOT, SEM/SEO, PPC, social media, infographics, etc. • CRM and ERP system experience • Exposure to various areas of the marketing mix including: analytics, sales promotion, email marketing, print media, special events, web site, social media, bulk/direct mail, etc. • Community leadership and/or volunteer experience a plus. • Photography and/or videography experience helpful but not required. • Ability to analyze and present marketing and sales data • Bilingual a plus   Bruce Riley

ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0117   Job Description:   SUMMARY The Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Coordinates dispatch of field or shop technicians to work locations. • Technician time entry into Kronos • Reviews work in process, updating changes as they occur. • Maintains and expedites work orders and coordinates work flow. • Communicate work order status with the customer. • Responds to requests for service and assistance; meets commitments. • Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score. • Demonstrate professional communication with internal and external customers. • Order Caterpillar parts per customer job. • Actively quotes and sources parts from external vendors. • Manage and analyze WIP (work in progress) process and report. Identify whether it's a warranty issue or involve another department/outside vendor to do repairs or additional upgrades. • Provide customer with Time & Material estimates as needed. • Select proper technician for the job based on skill level. • Authorize technicians to purchase parts from outside vendors with or without a Quinn P.O. • Responsible for obtaining method of payment including cash transactions. • Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns. • A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect, • Quality and Service. • Follow and understand MSHA & OSHA requirements. Know proper PPE and safety rules that apply to the job • Follow and understand mechanical, electrical, & hydraulic system safety procedures. Must be able to understand job environment and select technician with the proper qualifications • Manage work order collection issues and proactive responses to prevent write-off's. • Possess a general Machine and Weld Shop Product Support knowledge. • Support all branches for service requirements as required • Perform other duties as assigned by management.   Bruce Riley

  ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0119 Job Description:   SUMMARY Responsible for the coverage, retention, development and satisfaction of a specific group of customers in a specific sales territory as defined by the company. Combined with the ability to utilize company wide resources to create solutions for the customer to with the goal of increasing sales.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Evaluates customer service needs, conducts track machine inspections, estimates repair time and cost, completes quotes and call reports. • Assist with machine repair schedule and the resolution process of service problems when necessary. • Be familiar with and proficient with company provided tools, i.e. • Ultrasonic Wear Indicator, and others as required. • Assists customer with establishment and maintenance of credit account.   Bruce Riley

Performs housekeeping, material handling, and basic maintenance duties to assist in the efficient operation of the store.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Performs general housekeeping duties of equipment storage areas, core processing areas and grounds. • Assists customers and employees in the loading and unloading of equipment, core returns and core shipments. • Answer customer questions regarding equipment, core credits and other purchases. • Check-in and out equipment as directed and within established guidelines. • Conveys materials and items as directed to designated areas within the facility. • Performs daily yard inspection and supplies report. • Performs monthly Sales Department inventory process. • Operates material handling equipment, cranes, or vehicles safely and performs daily maintenance as directed. • Identifies and operates CAT and related lines of equipment. • Processes and tracks all Cat and all related lines of components and cores. • Prepares shipments and performs cross dock services for other branch locations core shipments. • Communicates the reception of new deliveries. • Coordinates the application of new equipment identification numbers. • Reports to Parts Manager on core return volume and accuracy. ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0123   Bruce Riley

Performs housekeeping, material handling, and basic maintenance duties to assist in the efficient operation of the store.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Performs general housekeeping duties of equipment storage areas, core processing areas and grounds. • Assists customers and employees in the loading and unloading of equipment, core returns and core shipments. • Answer customer questions regarding equipment, core credits and other purchases. • Check-in and out equipment as directed and within established guidelines. • Conveys materials and items as directed to designated areas within the facility. • Performs daily yard inspection and supplies report. • Performs monthly Sales Department inventory process. • Operates material handling equipment, cranes, or vehicles safely and performs daily maintenance as directed. • Identifies and operates CAT and related lines of equipment. • Processes and tracks all Cat and all related lines of components and cores. • Prepares shipments and performs cross dock services for other branch locations core shipments. • Communicates the reception of new deliveries. • Coordinates the application of new equipment identification numbers. • Reports to Parts Manager on core return volume and accuracy.   Bruce Riley

SUMMARY The Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Coordinates dispatch of field or shop technicians to work locations. • Reviews work in process, updating changes as they occur. • Maintains and expedites work orders and coordinates work flow. • Communicate work order status with the customer. • Responds to requests for service and assistance; meets commitments. • Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score. • Demonstrate professional communication with internal and external customers. • Order parts per customer job. • Manage and analyze WIP (work in progress) process and report. Identify whether it's a warranty issue or involve another department/outside vendor to do repairs or additional upgrades. • Provide customer with Time & Material estimates as needed. • Select proper technician for the job based on skill level. • Authorize technicians to purchase parts from outside vendors with or without a Quinn P.O. • Responsible for obtaining method of payment including cash transactions. • Oversees proper utilization of personal protective equipment for technicians dependent upon the specific job. • Has oversight in the legal and regulatory compliance of hazardous waste disposal and transportation documents and packaging. • Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns. • A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect, Quality and Service. • Manage work order collection issues and proactive responses to prevent write-off's. • Follow and understand FTA guideline and requirements. Select technicians that have the proper certification. • Follow and understand NFPA 70E & OSHA requirements. Know what PPE and safety rules apply to the job. • Follow and understand Electrical Safety Life Safety. Must understand the job environment to select the technician suitable for the job. Must know the technicians qualification. • Commercial and Pleasure Craft Product Support knowledge. • Support all branches for service requirements as necessary. • Perform other duties as assigned by management.   Bruce Riley

Performs housekeeping, material handling, and basic maintenance duties to assist in the efficient operation of the store.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Performs general housekeeping duties of equipment storage areas, core processing areas and grounds. • Assists customers and employees in the loading and unloading of equipment, core returns and core shipments. • Answer customer questions regarding equipment, core credits and other purchases. • Check-in and out equipment as directed and within established guidelines. • Conveys materials and items as directed to designated areas within the facility. • Performs daily yard inspection and supplies report. • Performs monthly Sales Department inventory process. • Operates material handling equipment, cranes, or vehicles safely and performs daily maintenance as directed. • Identifies and operates CAT and related lines of equipment. • Processes and tracks all Cat and all related lines of components and cores. • Prepares shipments and performs cross dock services for other branch locations core shipments. • Communicates the reception of new deliveries. • Coordinates the application of new equipment identification numbers. • Reports to Parts Manager on core return volume and accuracy.   Bruce Riley

About Us: Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day at Customer’s sites while providing solutions to keep them safe and efficient. In the US our headquarters is in Irvine, California and have 29 Service locations across the Western US.  Due to our continued expansion and growth, we now have an opportunity for a full-time Service Technician. Who you are: As a Service Technician, you will be responsible for the installation, service, and repair of all Vortex products while providing exceptional Customer Service. Responsibilities   Represent and support Vortex in the field, through product installations, repair or replacement, according to Vortex schedules, procedures, and standards Complete product installation, repair, and inspection as directed Follow and comply with processes and procedures while working alone or with others Read and understand job orders in order to complete jobs fully and correctly Participation in an on-call rotation is required Other duties as required   You’re great at: Clear communication : An ability to communicate clearly and effectively verbally and written is essential Interpersonal skills : Balances Customer’s and Company’s needs to make sure that the Customer is satisfied , keeps cool under pressure, and builds a reputation as a person who is consistent and direct while still seeking to be helpful Organization and Time Management : Keeps focused on important activities, keeps truck and workspace at Customer site organized and clean, and ensures that company rules are understood and follows them consistently What you must have:   Education: High School Diploma or General Education Degree (GED) Experience: 0 to 5 year’s related experience and/or training; equivalent combination of education and experience Other required knowledge, skills, and abilities: Ability to read, understand, and comprehend documents such as work instructions, and procedure manuals.  Ability to speak effectively and interact with team members and leadership Ability to solve practical problems and deal with a variety of variables in a situation A good driving record with valid driver's license Some experience in field service preferred Some experience in customer training preferred Must have basic computer knowledge         Jason Bailey