14 jobs found in Fontana

SUMMARY Responsible to set the standard for customer satisfaction as a Customer Service Representative. Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs and answers their service questions. Regularly uses independent judgment and discretion to attain company goals and objectives.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Responsible for the overall financial performance that includes budgets and capital expenditures. • Provide leadership direction to the entire service department. Communicate and influence direct reports effectively to develop good working relationships and teamwork. • Communicate understanding and support of Quinn’s organizational goals. Interact effectively with individuals and groups throughout the company. Develop and maintain working relationships with departments and sister business units in order to improve the overall company performance. • Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing action plans. • Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives. • Maintain customer satisfaction with timely and accurate communication - Interviews Service customers, analyze service needs and provide cost quotes, answer customer service questions and prepare work orders. • Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress. • Provides decision-making support to technicians in the analysis and resolution of service/parts problems. • Prepares customer invoice for work performed. • Effectively analyze and proactively seek out all options to provide the best solution for the customers and Quinn. • Elevate customer issues to Product Support Manager when appropriate. • Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately. • Promoting a seamless product support to the customer to achieve Quinn Company objective of Caterpillars PINS target numbers. • Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect for People, Quality and Customer Service. • Must be willing visit customers and suppliers. Must be able to work occasional weekends.   Bruce Riley

SUMMARY Field service repair of Caterpillar and/or related equipment or components, following established procedures and guidelines. Troubleshoot and diagnose malfunctions and failures of machine and engine repair. Accept all out of town assignments that may require overnight stay.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. • Perform repairs with limited or no departmental supervision with higher level of responsibility for repair • Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar • Effectively interact with customers in a professional manner. • Effective interaction with other departments such as sales and parts • Maintain positive behavior as a representative for Quinn Company and Caterpillar • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Perform diagnostics and organize appropriate repair procedures. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Assist other technicians in repair tasks such as removal, installation and repair of components/machines. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures • Retain acquired knowledge; build competencies and share skills with other technicians. • Be responsible for personal development and training requirements for growth • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training • Work alternate shifts a required by workload and customer needs • Work in the field as required by manager or supervisor • Maintain a good driving record • Other duties as assigned   Bruce Riley

Performs housekeeping, material handling, and basic maintenance duties to assist in the efficient operation of the store.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Performs general housekeeping duties of equipment storage areas, core processing areas and grounds. • Assists customers and employees in the loading and unloading of equipment, core returns and core shipments. • Answer customer questions regarding equipment, core credits and other purchases. • Check-in and out equipment as directed and within established guidelines. • Conveys materials and items as directed to designated areas within the facility. • Performs daily yard inspection and supplies report. • Performs monthly Sales Department inventory process. • Operates material handling equipment, cranes, or vehicles safely and performs daily maintenance as directed. • Identifies and operates CAT and related lines of equipment. • Processes and tracks all Cat and all related lines of components and cores. • Prepares shipments and performs cross dock services for other branch locations core shipments. • Communicates the reception of new deliveries. • Coordinates the application of new equipment identification numbers. • Reports to Parts Manager on core return volume and accuracy.   Bruce Riley

SUMMARY The goal of the ISR is to re-establish, qualify and maintain contact with small to medium-sized customers in all industries to increase sales of machines, parts and service solutions. These are typically customers with, however, not limited to, 0-6 pieces of equipment.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Account Qualification and Update: The ISR will proactively manage an account base in assigned territories using the telephone as his/her primary tool. ISR will qualify accounts, update the customer’s complete account information and begin developing the relationship. • Maintain Call Cycle: ISR will strive to maintain a minimum of 120 calls per week, spending four days per week on the telephone and utilizing the fifth day for personal training and development. • Maintain Accurate Account Database: ISR will maintain accurate customer account information and machine population. This allows the targeting of specific customers for sales and promotions and the tracking of specific account and territory goals. • Promote Dealership Services: Promote all aspects of the Dealership, selling machines, parts, service, labor, customer service agreements. • Lead development: Develop and qualify machine and/or parts and service leads and where applicable, forward to the Dealership outside sales organization. • Sales and Customer Satisfaction: Through Needs Analysis process, determine individual customer’s needs and provide solutions to meet them. • Relationship Building: The ISR is the single point of contact from the Dealer to the customer. The ISR’s ability to develop a strong positive relationship with his/her customers and fellow employees (PSSR/machine/engine sales reps) is critical for success. • Personal Development: Ongoing process encompassing goal setting and setting attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement toward company goals. The ISR is expected to complete the Dealership’s ISR training programs. • A fit with Quinn Company’s performance driven culture and values of Integrity, Teamwork, Respect for People, Quality and Customer Service.   Bruce Riley

Performs housekeeping, material handling, and basic maintenance duties to assist in the efficient operation of the store.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Performs general housekeeping duties of equipment storage areas, core processing areas and grounds. • Assists customers and employees in the loading and unloading of equipment, core returns and core shipments. • Answer customer questions regarding equipment, core credits and other purchases. • Check-in and out equipment as directed and within established guidelines. • Conveys materials and items as directed to designated areas within the facility. • Performs daily yard inspection and supplies report. • Performs monthly Sales Department inventory process. • Operates material handling equipment, cranes, or vehicles safely and performs daily maintenance as directed. • Identifies and operates CAT and related lines of equipment. • Processes and tracks all Cat and all related lines of components and cores. • Prepares shipments and performs cross dock services for other branch locations core shipments. • Communicates the reception of new deliveries. • Coordinates the application of new equipment identification numbers. • Reports to Parts Manager on core return volume and accuracy.   Bruce Riley

Commercial Services - Supervisor - Mechanical Marine, Industrial & Power Generation   SUMMARY Has primary responsibility for directly managing technicians and resolving any service issues that arise on a day-to-day basis. Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs. Works closely with the Service Manager and Coordinators as an internal resource to the customer.   Bruce Riley

SUMMARY Repair of Caterpillar and/or related equipment or components, following established procedures and guidelines.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Perform repairs with limited or no departmental supervision with higher level of responsibility for repair. • Exemplary performer by providing proactive leadership role for the entire service department. • Mentor and train technicians within the service department. • Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar. • Effectively interact with customers in a professional manner. Reassure customer of positive outcome with Caterpillar and Quinn company • Effective interaction with other departments such as sales and parts. • Maintain positive behavior as a representative for Quinn Company and Caterpillar. • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Perform diagnostics and organize appropriate repair procedures. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Assist other technicians in repair tasks such as removal, installation and repair of components/machines. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures. • Retain acquired knowledge; build competencies and share skills with other technicians. • Be responsible for personal development and training requirements for growth. • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Relationships, Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training. • Work alternate shifts as required by workload. • Work in the field as required by manager or supervisor.   Bruce Riley

High school diploma or general education degree (GED) and six to nine months related experience and/or training; or equivalent combination of education and experience   Bruce Riley

SUMMARY Purchases, stores, and issues parts for earthmoving equipment.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Utilize necessary shop manuals to ascertain type and specification of parts; • Develop and maintain business relationships with vendors to order and expedite the delivery of parts through meeting with vendors, making telephone calls, sending telegraphs, or contacting vendors by mail to ensure quality customer service is provided; • Compares invoices against requisitions to verify quality and quantity of merchandise received; • Maintain an inventory of parts issued to workers upon request; • Maintain parts inventory lists through accurately tracking records for parts received and issued, paying close attention to detail and taking the initiative to resolve problems that may arise; • Requisitions parts from central parts department.   Bruce Riley

SUMMARY The Hose Press operator must possess the knowledge to properly identify hose and couplings, make new hose assemblies and recover reusable couplings. This includes properly identifying mobile industrial hydraulic hose assemblies. Special attention must be given to properly identify compatibility of couplings and hoses. In addition to these duties, the qualified candidate will be responsible for receiving, storing, and distributing material, tools, equipment, and products within establishments by performing the following duties:   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include, but are not limited to the tasks listed below. Other duties may be assigned as necessary by the supervisor. • Reads customer order, work order, shipping order, or requisition to determine items to be moved, gathered, distributed or assembled. • Process backorders per company guidelines as needed for items required to complete the customer's hose assembly. • Transfer materials and items from receiving or production areas to storage or to other designated areas. • Sort hoses to be rebuilt. Use DBS to charge a customer for the items used in the rebuilding process. • Apply applicable fees to the customer's order. • Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code. • Fill requisitions, work orders, or requests for fabricated hoses or other stock items. • Assembles customer orders and places orders on pallets or shelves, or transports completed orders to packing station or shipping department. • Marks hose assemblies with identifying information as per company guidelines. • Records amounts of materials or items received or distributed. • Drives vehicle to transport stored items from warehouse to destination or to pick up items from several locations for shipment as needed. • Maintains inventory records. Maintains warehouse and work area clean at all time. • Maintains strict adherence to Caterpillar's contamination control guidelines when fabricating hose assemblies. • Performs routine maintenance on the tooling located within the Hose Assembly Area. • Maintain the Hose Assembly Area in accordance to Caterpillar's established   Bruce Riley

SUMMARY Ensures accurate and timely processing of payroll for over 1,300 employees throughout southern and central California and Arizona. This position requires an extremely detail orientated person with significant knowledge of payroll administration, including state and federal regulations.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Ensure accurate and timely processing of biweekly and monthly commission payroll. • Collaborates with Human Resources Administrators to ensure employee data and payroll processing accuracy. • Prepare reports as requested by Management, vendors, and state agencies for statistical purposes. Will require payroll analysis, data manipulation, and use of vlookup and pivot tables. • Accurate processing of record changes submitted by employees such as W4 changes and direct deposit changes. • Coordinate with HR Administrator to ensure employees on leave of absence are paid/not paid and time off accruals are properly applied based on policy. • Prepare import files and upload into UltiPro system for pay data such as, time off hours taken, additional reimbursements, payouts, etc. • Calculate pay adjustments, such as prorated pay and retro pay. • Process deduction corrections and any necessary adjustments to benefit deductions, such as medical, dental, life insurance, etc. • Garnishments: Process Income Withholding Orders received from various governmental agencies. Reply to agency with applicable forms, and supply copies to employees and the Human Resource department as needed. Set up garnishment deduction with appropriate set up based on garnishment type and target amount when applicable. • Prepare manual checks for terminations and miscellaneous check requests and ensure timely delivery based on legal requirements. • Review payroll audit reports, including all payroll changes, and apply any necessary corrections prior to transmitting files to UltiPro. • Coordinate with HR Admin in completion of payroll data requests for verification of employment requests. • Work with governmental agencies and third party administrators, such as Benefits and 401K Administrator, to research and resolve questions or issues related to import file and accurate processing of employee deductions. • Responsible for the administration and support for Time & Attendance system • Work with payroll software and time attendance system vendors regarding upgrades, enhancements or and system problem resolutions.   Bruce Riley

Overview: The technician will be responsible for installing and repairing Natural Gas fuel systems, Propane fuel systems and / or Electric drive trains on Medium and Heavy Duty Truck, Van and Bus applications. This will include, but not be limited to, complete Electric, Natural Gas and / or propane alternative fuel vehicle system integration and installation. Additionally, this role is responsible for field diagnostic troubleshooting, maintenance, and warranty repairs. Must have basic understanding of vehicle control systems, working with pressure vessels, vehicle wiring, electrical fixtures and control equipment on trucks and buses. Responsibilities: • Utilize blueprints, wiring diagrams and manufacturer's installation manuals to complete assigned projects • Remain in compliance with current National Electric, Natural Gas and Propane Vehicle Codes • Inspect and test components of natural gas, propane and electrical systems, including tanks, regulators, injectors, transformers, transfer switches and switch gears • Survey electrical systems, circuits and plans • Install various aftermarket parts and assemblies on truck such as brackets, wiring, hydraulic lines, air lines, etc. • Installation of Natural Gas and Propane fuel systems • Installation of engine low pressure delivery systems • High pressure system work • Diagnostics • Mobile Field diagnostic and repair work on Natural Gas fuel systems, Propane fuel systems, Electric vehicles or ancillary parts • Ability to travel as needed for Field work Education Experience • High School diploma or GED. • Completion from trade/tech school Skills and qualifications • Candidates should have 3+ years experience preferably in an alternate fuel vehicle environment including high voltage electric vehicle • ASE Certifications (or equivalent) o Light Duty Hybrid/Electric Vehicle Specialist Certification o Medium-Heavy Truck Certification • Must have very good understanding of fastening systems, torque, measurements tools and other assembly techniques. • Must know how to use different tools and equipment to assemble units according to required specifications in a particular area of a production line. • Must have previous experience/ability to read engineering drawings. • Must have previous experience/ability to read wiring schematics Work Environment: • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock or flammable mixtures. • The noise level in the work environment is usually moderate. Physical Demands: While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific smell ability is required; recognize the smell of various fuels. For safety purposes, employee must comply with the policy of no usage of cellphone on the production floor. Disclaimer: The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job. Agility Fuel Solutions is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status.       Jason Bailey