37 Health Care jobs

THIS IS A T32 EXCEPTED SERVICE, TEMPORARY POSITION The primary purpose of the INDUSTRIAL HYGIENE TECHNICIAN, GS-0640-7/8/9, is to plan, schedule, execute, manage and administer the ARNG Industrial Hygiene Program for a state, territory, or district to maintain and promote the health of military and technician personnel. INDUSTRIAL HYGIENE TECHNICIAN, GS-0640-07 (Trainee): Must have at least 12 months experience, education, or training which provided a working knowledge of missions, organizations, programs and requirements of health care delivery systems; Experience involved in performing or assisting with a varied range of health or bioenvironmental activities; Experience interpreting various policies and procedures used in the state medical programs. INDUSTRIAL HYGIENE TECHNICIAN, GS-0640- 08 (Trainee): Must have at least 18 months experience, education, or training which provided a working knowledge of missions, organizations, programs and requirements of health care delivery systems; Experience analyzing and recommending solutions to complicated problems; Experience developing and implementing various policies and procedures used in the state medical programs; Experience involving various administrative areas such as budget, personnel and public relations within a medical activity. INDUSTRIAL HYGIENE TECHNICIAN, GS-0640- 09: Must have at least 24 months experience, education, or training which provided a working knowledge of missions, organizations, programs and requirements of health care delivery systems; Experience developing and implementing various policies and procedures used in the state medical programs; Experience involving various administrative areas such as budget, personnel and public relations within a medical activity. https://www.usajobs.gov/GetJob/ViewDetails/521902200  

MEMORANDUM FOR Members of the Active California National Guard and Active Members of the California State Military Reserve SUBJECT: State Active Duty Vacancy Announcement 2019-01 - Expires 6 February 2019 1. The Military Department is accepting applications for the State Active Duty position indicated below. This is a temporary backfill position for a service member currently serving on active duty and will end upon the service member’s return, anticipated to be 6 June 2020. This vacancy announcement expires 6 February 2018 unless sooner rescinded. An appointment to this position provides full benefit status for the appointee and their beneficiaries. Continuation and subsequent extensions of service will be determined by the individual’s performance of duty and continuation of funding. The service member selected for this position will be paid at their federal or California State Military Reserve pay grade, not to exceed 0-3. 2. This announcement has minimum requirements. Failure to meet these requirements will cause your application to be rejected from consideration. While it is important for you to read the entire announcement closely, please pay particular attention to the checklist at the end of this announcement for documents required to submit a complete application. Applications missing signatures and required documents will not be considered. a. TITLE AND PAY GRADE: Behavioral Health Liaison Officer (SAD 0-3) b. EMPLOYMENT LOCATION: Lancaster, CA (High Desert/San Bernardino Region) c. PROJECTED EMPLOYMENT DATE: 1 March 2019 d. SELECTING SUPERVISOR: Director, Joint Service Behavioral Health Activity 3. The basic qualification requirements are: a. Members of the active California National Guard or active members of the California State Military Reserve (CSMR) in the grades of 0-2 through 0-4 may apply. Applicants must have a military affiliation per Para 3-2 of CMD Regulation 600-1. Applicants who are not current members of the California National Guard or CSMR may also apply, however, applicants must meet military affiliation requirements at the time of appointment. Qualifying service in the active militia must have been within 24 months of the closing date of this vacancy announcement. CSMR members who have no prior federal military experience must be a member of the CSMR for a minimum of two years. CSMR members must submit a copy of their CSMR orders with their application. Non-members of the California National NGCA-JSD-SP SUBJECT: State Active Duty Vacancy Announcement 2019-01 – Expires 6 February 2019 Guard or CSMR must submit a letter of intent to meet qualifying military affiliation at the time of appointment along with their application. b. Education/Experience: Must possess current unrestricted licensure (in a state) in one of the following clinical specialties listed below. (1) Must possess a graduate degree in one of the following behavioral health specialties acceptable to the Army Surgeon, Ref DA Pam 600-4: Social Work, Clinical Psychology or Psychiatry. Note: Applicant must be able to occupy an accompanying military position within the California Army National Guard or the California State Military Reserve. (2) Under supervision, demonstrate knowledge and skills necessary to effectively resource soldier and family problems pertaining to behavioral health service delivery and individual and family readjustment before, during and after the deployment cycle. Must possess excellent written and verbal communications skills; knowledge of military culture; coordinate and facilitate training; ability to manage resources; effectively collaborate with county mental health and veteran’s service agencies; familiarity with family readiness programs and other soldier care related directorates in the California Army National Guard; and, other military and civilian agencies with a vested interest in soldier/family behavioral health. Responds to individual soldier/family emergencies and provides direction for effective intervention and follow-up services. Responds to requests for behavioral health assistance from commanders as needed and makes recommendations to leadership for intervention and follow-up care. (3) Ability to perform as a member of an effective workgroup team, and knowledge of behavioral health service delivery (including emergent response) and prevention programming. (4) Must have completed civilian and military educational requirements commensurate with the grade of the applicant. Attach highest levels of certification. Attach copies of your degree/transcripts and state licensure to support your application. c. Military assignments appropriate to the grade of the applicant are required. d. Must be able to effectively communicate verbally and in writing. e. Applicant must meet, and maintain, Federally Recognized medical fitness standards. Attach a current copy, within the past twelve months, of your military component’s verification of these requirements. (See checklist at the end of this announcement for component specific documents.) f. Must pass Live Scan upon hire date. g. Appropriate military uniform with federally recognized, or CSMR recognized, rank will be worn in accordance with military regulation. h. Must be able to pass both State and Federal background checks (Live Scan). Continuation of employment is contingent upon maintaining favorable State and Federal background checks. i. Must possess a valid state driver’s license. Attach a current copy, within the past six months, of your Department of Motor Vehicle’s printout. 4. Principal Duty Functions: The incumbent is assigned to a unit location in Lancaster, CA and works under the general direction of the Director, Joint Service Behavioral Health Activity and OIC, and is assigned to the High Desert/San Bernardino Region; receives direction from the Clinical Operations Officer. Receives weekly NGCA-JSD-SP SUBJECT: State Active Duty Vacancy Announcement 2019-01 – Expires 6 February 2019 supervision from the Clinical Operations Officer. Provides unit, service member and command consultation; provides California National Guard members and their families with information, referral, and proactive behavioral health outreach services throughout the entire deployment cycle and facilitates continuing behavioral health care services through county behavioral health agencies, the VA and other agencies and organizations in the Soldier’s county of residence. NOTE: This is a critical response position and requires the ability to react to emergent psychiatric incidents on a 24-hour basis as required. This position also functions in a direct support role for declared state emergencies. a. Consults/coordinates for behavioral health care with commanders, service members and their families. b. Resources behavioral health care services via county behavioral health systems throughout California. c. Reports monthly program data to the Agency Coordinator and staffs cases weekly as required. d. Works with the Clinical Operations Officer in identifying soldier mental health issues. e. Supports the California National Guard Suicide Prevention Program. f. Works with the State Surgeon’s Office relevant to behavioral health programming. g. Resources behavioral health emergencies and requests for counseling for soldiers and their families. h. Reports cases of domestic violence and child abuse/neglect in accordance with state law. i. Responds to state and federal declared emergencies as directed by the Adjutant General. j. Promotes behavioral health policies and procedures affecting soldier reintegration. k. Provides pre-deployment and post-deployment behavioral health related training as directed. l. Advises soldiers, units and commanders on existing Army behavioral health policy, regulation and services. m. Travels throughout the state, as required, for mission accomplishment. n. Supports other behavioral health and soldier care related activities as directed. 5. The service member selected for this position may be eligible for health, dental, vision and life insurance benefits. Other benefits may also be available to those who qualify such as Service Member Assistance Programs, Group Legal Services, Long-Term Disability Insurance, Long-Term Care Insurance, Retirement Annuity, Supplemental Investment and the Military Service Buy Back Program. 6. Reimbursement for moving and relocation expenses will not be paid. 7. Interested applicants must submit a completed and signed SAD Appointment Application (OTAG Form 900-8), and all required supporting documentation, to the Director of State Personnel Programs. Blank SAD Appointment Applications may be obtained from the CMD Jobs site at https://calguard.ca.gov/cmd-jobs (click on the SAD tab), or by contacting Mrs. Cheryl Arbaugh at (916) 854-3816 or DSN 466-3816. Complete applications and all supporting documents must be mailed to Joint Force Headquarters, Director of State Personnel Programs, Attn: NGCA-JSD-SP (Box #27), 9800 Goethe Road, Sacramento, CA 95827, or e-mailed in one .pdf file to NGCA-JSD-SP SUBJECT: State Active Duty Vacancy Announcement 2019-01 – Expires 6 February 2019 ng.ca.caarng.mbx.sad-application@mail.mil. Applications mailed, or e-mailed, must be received by the State Personnel office no later than the close of business on Wednesday, 6 February 2019. FOR THE DIRECTOR, MANPOWER AND PERSONNEL: Phillip J. Armstrong (7 January 2019) Phillip J. Armstrong Lieutenant Colonel, CA Army National Guard Director, State Personnel Programs CHECKLIST FOR SUBMITTING A COMPLETE SAD APPOINTMENT APPLICATION Applications missing signatures and required documents will not be considered SAD Appointment Application (OTAG Form 900-8) available at https://calguard.ca.gov/cmd-jobs (Click on the SAD tab) Applications must be signed by the applicant. Attach legible copies of documentation to support your degrees/transcripts, highest levels of certifications and state licensure. CAARNG Applicants: APFT (DA Form 705) and MEDPROS IMR, current within the past twelve months. CA ANG Applicants: ARCNet Individual Readiness Detail, current within the past twelve months. CSMR Applicants: Complete the Annual Health Assessment (AHA) (CA 3024-1 Member Form) available at https://calguard.ca.gov/cmd-jobs (click on the SAD tab). Each CSMR service member will be required to complete and submit, in its entirety, their SAD Medical Readiness Standards requirements, not to exceed beyond one year after hire date. DMV Printout, current within the past six months. California residents may obtain, at cost, a copy of their DMV printout at the following website: https://www.dmv.ca.gov/wasapp/dr/vieworprintreport.do?method=Continue. (Unit DMV reports are not accepted.) CSMR Orders - CSMR Applicants only Title 10 OCONUS Orders - Currently Deployed Soldiers/Airmen only Letter of Intent - Non-members of the CAARNG, CA ANG, CSMR must submit a Letter of Intent to meet qualifying affiliation requirements at the time of appointment? https://calguard.ca.gov/wp-content/uploads/sites/62/2019/01/SAD_VA_2019-01_Behavioral_Health_Liaison_Officer_SAD_0-3.pdf  

ROLE AND RESPONSIBILITIES • Perform assembly of diagnostic kits, Quantisal, microplates and finished product components per schedule given by the Manufacturing Manager and/or Supervisor Perform • Document production of diagnostic kits, Quantisal, microplates and finished product components on proper batch record and bill of materials • Record manufacturing activities in production log, maintenance log and MasterFlex calibration log • Perform required calibration of manufacturing equipment before use • Perform manufacturing line clearance before production • Perform different stages of microplate coating • Review all labeling information prior to production • Perform weight and volume measurements • Perform all activities according to Manufacturing Batch Record and Standard Operating Procedures • Perform routine equipment maintenance and limited troubleshooting activities as required • Responsible for manufacturing quality products efficiently, accurately, safely and on time • Utilize manufacturing equipment to manufacture products in accordance to current Good Manufacturing Practices (cGMP), company policy and safety regulations • Provide general support to the manufacturing team • Maintain a clean and safe work area • Follow all safety guidelines and report unsafe conditions to supervisor • Relate to team members, supervisor and manager in an ethical manner QUALIFICATIONS AND EDUCATION REQUIREMENTS • Medical device manufacturing experience • Demonstrate literacy and comprehension of technical documents such as batch records, labeling, product inserts, and standard operating procedures. • Basic math skills with the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. • High school diploma or equivalent, may be substituted for manufacturing experience PREFERRED SKILLS • Spanish bilingual • Knowledge of GMP and International Standards (ISO) guidelines Jessica Fowlkes Team D

Role and Responsibilities Independently sets priorities and accomplishes objectives in the support of department through activities such as the planning and/or sourcing of manufacturing, maintenance of raw material inventories and monitoring of work in progress, management of finished goods inventories, and provision of ongoing and varied assistance to production Assist daily operational functions of planning and scheduling production Conduct root cause analysis to reconcile operational gaps and make recommendations based upon findings as well as production environment Responsible for appropriate departmental documentation and maintains information in appropriate systems Responsible for recommending, specifying, implementing, creating, maintaining, interpreting, improving, summarizing and reporting on the performance indicators for production Compiles detailed information including routine analysis, to assist in forecasting, the assessment/control of manufacturing processes, and evaluation of vendor performance, etc. Collaborate across departments to help team achieve departmental targets Actively participates in departmental programs and continuous improvement efforts Planning and/or forecasting within an ERP system Understanding manufacturing environment, planning and scheduling procedures, statistical analysis, forecasting principles and techniques required Knowledge of supply chain, manufacturing, costs and other business skill sets Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods Problem-solving skills to gather relevant information to solve less well-defined practical problems Functional knowledge of Manufacturing and Distribution Ability to work in a team environment, create and execute project plans and complete projects on schedule Review/Manage Sales Order backorders Monitor transactions in/out of inventory Research/resolve inventory discrepancies, short shipments and miscellaneous emergent issues Proficient user of Manufacturing ERP/MRP system views Manufacturing, Parts, Sales Orders, Backlog, Vendor info, BOMS, and Inventory details Assist management to coordinate, facilitate and reconcile inventory discrepancies and adjustments during companywide inventories. Trained in ISO: 13485:2003 or ISO: 9001 Quality Management Systems. Managed custom Sales Order process from receipt of order to customer delivery and acceptance. Provide communication between Manufacturing Manager and production/shipping/office personnel Attend manufacturing meetings along with Manufacturing Team Leaders, Supervisors and Manager Resolve problems as they develop and communicate them to the Manufacturing Manager Develops and recommends improvements of procedures to improve safety, quality, and efficiency Relate to all manufacturing personnel in an ethical manner Maintain adherence to company policies, safety standards, and good manufacturing practices (GMP) Conduct, lead, or implement the appropriate process audits; the audits will identify the need for the appropriate containment, corrective, and preventive actions, leading to minimizing or eliminating process deviations and non-conforming product root causes. Team D Jessica Fowlkes

If you're a Veteran, Member of the Guard or Reserves, or a Military Spouse, we can assist you! We gladly help those from all military branches. Position Title: Food Handler – Level 1                Reports To: Food Sourcing and Receiving Manager Status: Full-Time, Non-Exempt (Hourly- $12.00/Hour)   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Reports to shift supervisor on time, in uniform Works with supervisor to achieve production goals Completes directions in a timely manner Works quickly and efficiently within safety guidelines Moves and stores product according to instructions and procedures Operates forklift, dollies, pallet jack, and other tools to move and store product Moves product by hand when necessary and safe Helps with loading and unloading of trucks Reads from picking sheets and fills orders Reads regularly throughout shift to complete work and inventory tasks Hosts agency representatives as needed Hosts, supports, and guides volunteers as needed Responds to inquiries from supervisors, food bank staff and agencies Cleans as needed and directed, including break room and restrooms Able and willing to solve minor problems in a diplomatic manner Safety Duties and Responsibilities Keeps all work stations clean, orderly, and safe Adheres to safety guidelines and recommendations Maintains a safe and organized warehouse and donation area Reports incidents immediately to supervisor, no matter how minor  Education and/or Experience 6 months to 1-year related experience  Team D Jessica Fowlkes

What do employees of a world-class health system deserve? World-class Human Resources.   An exceptional health system needs to engage top talent to achieve its mission of providing world-class healthcare. That requires a world-class Human Resources function, and that’s what we’re delivering. Join us and make a difference every single day in service of this extraordinary work – excellence and innovation in patient care, research, and community service. We’re improving our technology, energizing our climate, facilitating change, and enabling talent. The healthcare industry has never been more rewarding, and Cedars-Sinai Human Resources is pursuing extraordinary service and support for a dedicated workforce inspired by providing the best patient care, engaged in their work, and deft in their ability to adapt to the ever-changing environment.   Are you ready to use your project coordination skills to advance HR?   As our HR Project Coordinator, you will be the key coordinator focused on the successful implementation of Oracle HCM Cloud, which will allow Cedars-Sinai to launch employee and manager self-service. You will use your organizational talents to track project issues and timelines, while helping to identify project resources and staffing needs. Additionally, you will be a problem-solver who develops and presents potential resolutions as project issues arise. Your creative thinking and collaborative working style will ensure project priorities stay on track.   Additional responsibilities include: Fosters and maintains successful, productive working relationships with our project partners. Defines project scope, identifies alternatives, assembles estimates, monitors project plans, and allocates resources. Monitors project status and ensures that appropriate project monitoring tasks are implemented and utilized and landmarks Conducts and co-leads project planning meeting and/or conference calls. Documents and shares project meetings; compiles and maintains project status reports. Assists in the development and distribution of sessions and other training materials. Educational Requirements: High school diploma or equivalency required. Bachelor’s Degree or some college preferred. Experience Requirements: At least 3 years of progressively responsible administrative or strategic support experience required. Previous experience in project coordination, particularly in HR technology systems, preferred. Working Title:  HR Project Coordinator Department:  PeopleSoft HCM Business Entity:  Corporate Services City:  Beverly Hills Job Category:  Administrative Job Specialty:  Administrative Position Type:  Full-time Shift Length:  8 hour shift Shift Type:  Day       James

As a Temporary HR Assistant, you will provide administrative support, coordinating all administrative activities for the Cedars-Sinai Medical Network HR Team. In this role you are responsible for coordinating all clerical and administrative workflows throughout the office.  Duties include, are not limited to: - Picking up checks from the payroll office and distributing mail - Coordinating badge pick-up and delivery - Requesting physician badge processing - Sending recruitment files for permanent storage  - Assisting data collection from personnel files - Filing - Back-up to administrative staff and help support New Employee Orientation as needed This is a Temporary assignment, with anticipated length of at least six months. Educational Requirements:  High School Diploma or GED Equivalent Required License/Certification/Registration Requirements: N/A Experience: At least 2 years of Office and administrative experience Physical Demands:  Lifting, Standing and Walking       James

POSITION SUMMARY Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs. Promotes/supports quality effectiveness of Healthcare Services. Fundamental Components: Performs intake of calls from members or providers regarding services via telephone, fax Utilizes Aetna system to build, research and enter member information. Screens requests for appropriate referral to medical services staff. Approve services that do not require a medical review in accordance with the benefit plan. Performs non-medical research including eligibility verification, COB, and benefits verification. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., claim administrators, Plan Sponsors, and third party payers as well as member, family, and health care team members respectively) Protects the confidentiality of member information and adheres to company policies regarding confidentiality (*) Communicate with Aetna team members, Nurses and Medical Director, when processing transactions for members (*) Supports the administration of the precertification process in compliance with various laws and regulations, URAQ and/or NCQA standards, where applicable, while adhering to company policy and procedures. (*) Places outbound calls to providers under the direction of Medical Management Nurses to obtain clinical information for approval of medical authorizations. Uses Aetna Systems such as QNXT, ProFAX, and ProPAT Sedentary work involving significant periods of sitting, talking, hearing and keying. Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor. Working environment includes typical office conditions. Additional Information (situational competencies, skills, work location requirements, etc.) Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members. Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Ability to effectively participate in an interprofessional team including internal and external participants. Familiarity with basic medical terminology and concept BACKGROUND/EXPERIENCE desired: 2-4 years experience as a medical assistant, office assistant or other clinical experience. EDUCATION The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience. FUNCTIONAL EXPERIENCES Functional - Communications//1-3 Years Functional - Customer Service//1-3 Years Functional - Administration / Operations/Data Entry/1-3 Years Functional - Administration / Operations/Mail Processing/1-3 Years Functional - Administration / Operations/Telephone / Receptionist/1-3 Years REQUIRED SKILLS Service/Demonstrating Service Discipline/FOUNDATION Service/Handling Service Challenges/FOUNDATION Service/Providing Solutions to Constituent Needs/FOUNDATION ADDITIONAL JOB INFORMATION Department staff are team players and work together as a team and achieve all department goals. Friendly work environment. Come join an exciting new Health Plan that serves our most vulnerable population! We are a growing team and health plan. Aetna Better Health of California is about more than just doing a job. This is our opportunity to re-shape healthcare for our population. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.Together we will empower people to live healthier lives. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.       James

POSITION SUMMARY Manage overall sales support process for all health, specialty health, group insurance and ancillary products for new and existing business in concert with field sales/service and/or customer teams in support of Health key performance measures. FUNDAMENTAL COMPONENTS: Qualifying Requests Reviews incoming requests (new/growth RFPs/RFIs and proactive quotes) for strategic and capabilities match Preliminary and/or final risk evaluation/selection Determination of likelihood of success vs. resource allocation Consultative Selling Cultivate critical relationships(field sales/service, broker/consultant community/customer teams, Health local market and Home Office operations Analyze competition and competitive position Assess customer needs and expectations vs. Health capabilities/strategy Assist in development of customer sales strategies Develop and Deliver Proposal - may include some or all of the following: Develop proposal project plan Coordinate responses from all Health resources in support of Health's response - GI, SH, local market, operations, ancillary products/services areas - Determine exceptions and resource commitments - Negotiate appropriate Aetna response Candidate can work independently and also in a team environment. BACKGROUND/EXPERIENCE desired: Strong MS Excel knowledge Strong organizational skills Highly-motivated, self-starter Bachelor's degree, preferred Health insurance knowledge - a plus, but not required California Insurance License - a plus, but not required EDUCATION The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. LICENSES AND CERTIFICATIONS Insurance/Insurance License is desired ADDITIONAL JOB INFORMATION Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.     James

POSITION SUMMARY The liaison role will be a key member of our benefits service delivery team spanning across our service center and client services team. The role will be a key driver in representing the voice of the customer across all service towers. The ideal candidate will have deep core HW knowledge and an equally matching expertise in service center delivery operations. Exceptional communication skills and ability to navigate and influence change across a highly matrixed organization is a must. Ability to work and thrive in a high growth and rapid change environment is key! This role is available to sit at one of three office locations with no preference to any - Chicago IL, North Point NC, or Fresno CA.  Fundamental Components: -Educating Client Services on Service Center process/procedures/expectations  -Identify and drive service delivery process improvements  -Represent the voice of the customer in every interaction across our delivery teams  -Educating Service team members on client expectations, commitments, SLAs, PGs, etc.  -Educate and drive to standard core service delivery model  -Participating in internal and external client meetings as needed  -Researching trends to identify root cause and work with Service Center and/or CS team on strategy and solution(s)  -Analyze data and trends to drive change  -Identify opportunities for process and technology enhanced solutions  -Drive domain expertise across the service center  -Coach and mentor service center personnel  -Work directly with service Center Operations Leader and COE lead to improve employee and client experience  -Assist with development of CSR training materials and modifying CS and Service Center workflows revision of portal instructions/text for better clarification, etc.  -Monitor client SLAs / PGs to ensure bswift meets contractual obligation  -Assist CS team and Client to understand SLA reporting results Client OE Planning (i.e., communications, timelines, training, staffing, overall delivery)  -Support Service Center supervisor in client implementations, training, coaching and auditing others work  -Support new prospective client meetings  -Manage 5 to 10 client alignments BACKGROUND/EXPERIENCE desired: Results driven leader with 5 years experience in benefits administration, client delivery and implementations, people management, training and service center operations. EDUCATION The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. ADDITIONAL JOB INFORMATION Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.       James

Req ID: 55443BR POSITION SUMMARY Providing customer service to Medicaid members, reviewing benefits, plan updates, and answering member question. Fundamental Components: Answering incoming calls from members which questions concerning their healthcare coverage, insurance benefits, assigned provider. Office administration duties as assigned including mailroom, return mail, web portal updates, and follow up calls with member cases. BACKGROUND/EXPERIENCE desired: Experience in a production environment. Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. EDUCATION The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience. FUNCTIONAL EXPERIENCES Functional - Customer Service/Customer Service - Member Services - HMO products/1-3 Years TECHNOLOGY EXPERIENCES Technical - Operating Systems/Windows/1-3 Years/End User DESIRED SKILLS Service/Handling Service Challenges/ADVANCED Service/Working Across Boundaries/ADVANCED Service/Creating a Differentiated Service Experience/ADVANCED ADDITIONAL JOB INFORMATION Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately. Job Function: Customer Service Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.         James

POSITION SUMMARY Provide quality comprehensive employee assistance, work life and management consultant resources and services to both employees and plan sponsors; focusing on enhancing employee wellbeing and workplace effectiveness, improve productivity and operational efficiency. Fundamental Components: Member Support:  - Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner. (*)  - Assesses clients needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.  Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally Team Member Support  - Receive calls transferred from counselors and provides immediate member assistance. (*)  - Schedules appointment for members with counselors. (*)  - Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc  BACKGROUND/EXPERIENCE desired: 1-2 years exp in call center environment preferred or BH experience Experience preferred in a social, psychological or human service field providing client support. EDUCATION The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. LICENSES AND CERTIFICATIONS Healthcare Management/Community-Health is desired Customer Service/Associate Customer Service Specialist is desired Information Technology/Microsoft Access is desired FUNCTIONAL EXPERIENCES Functional - Information Technology/Computer operations/1-3 Years Functional - Communications/Communication Delivery - Public Speaking/1-3 Years Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years TECHNOLOGY EXPERIENCES Technical - Aetna Applications/Admin Support Network/1-3 Years/End User Technical - Computer Operations/System and Console Operations/1-3 Years/End User Technical - Call Management//1-3 Years/End User REQUIRED SKILLS General Business/Communicating for Impact/FOUNDATION Leadership/Driving a Culture of Compliance/FOUNDATION General Business/Maximizing Work Practices/FOUNDATION DESIRED SKILLS Service/Providing Solutions to Constituent Needs/FOUNDATION Leadership/Collaborating for Results/FOUNDATION General Business/Turning Data into Information/FOUNDATION Telework Specifications: Option for telework will be evaluated after a certain period of employment ADDITIONAL JOB INFORMATION Opportunity to assist members accessing benefits to achieve Wor/Life balance and improve their overall functioning Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.       James

Job Title : Shipping Clerk Job ID : 828542BR Location : CA - Redlands Street Address : 1127 Bryn Mawr Ave. Category : Shipping|Warehouse Job Description CVS Health has an opportunity to welcome a new member to the Pharmacy Operations (Fulfillment) Team in Redlands, CA. The Operations Assistant will partner closely with the Operations Pharmacist and Pharmacy Technician to coordinate, assemble and package customer orders for shipment. The Operations Assistant will also assist with stocking supplies and other tasks associated with the department. With opportunity for growth, this is a great position to transition into if you enjoy being on your feet and working in a team-oriented environment, Required Qualifications This position requires attention to detail for verifying prescriptions to matching invoices and packaging of specialty medications. • 1-2 years of experience in a warehouse / shipping department • 6 months experience with inventory and distribution processes • Ability to read, write and understand English • Must have a good understanding of U.S. geography (location of states). • Must possess ability to apply basic mathematical concepts such as addition, subtraction, multiplication and division to daily inventory and distribution processes. • Requires the ability to interpret and apply policies, procedures, and instructions. • Excellent organizational skills, ability to prioritize, and to manage time efficiently. • Must be able to lift 50-70 pounds. • Must be able to stand, walk and lift for up to ten hours daily. • Ability to reach, twist, turn, bend, stoop and walk. Preferred Qualifications Previous experience in a warehouse or production environment. Any related position within the healthcare services industry. Education Minimum high school education or equivalent.   Mitchell Cruz

Job Title : Logistics Supervisor Job ID : 881539BR Location : CA - Patterson Street Address : 2400 Keystone Pacific Parkway Category : Management|Distribution Center Job Description As the Logistics Supervisor, you will be responsible for leading a team of non-exempt employees in CVS Health’s distribution facility. This includes planning, organizing, directing, controlling, and supervising the daily activities of an assigned shift and functional area to achieve performance goals and metrics within the distribution center. Additionally it will include order selection, replenishment, loading, and shipping of store orders. As the Logistics Supervisor you will also responsible for maintaining a high level of productivity and quality. You responsibilities as the Logistics Supervisor: Hiring, on boarding, training, scheduling, and assigning work to new hires. Ensuring employees have the necessary equipment, materials, and documents to ensure successful completion of tasks Monitoring and adjusting resources to achieve the daily production and delivery goals. Balancing workloads by taking readings throughout the day to achieve the appropriate level of volume by the projected time of completion. Monitoring the work performance of each employee to ensure that quality and quantity expectations are met or exceeded Conducting staff meetings and verifying that daily worksheets are completed accurately and submitted on a timely basis Providing ongoing training and retraining of employees to ensure that they are prepared to meet or exceed the productivity standards for their function Utilizing a variety or reports, summaries, and procedures to project workload and resolve problems that arise during the workday Communicate effectively across all levels Analyzing information effectively to make sound business decisions Build high performance teams while engaging and inspiring colleagues Required Qualifications - 2+ years of leadership experience Preferred Qualifications - Knowledge of WMS - Familiarity with labor management standards. - Continuous Improvement/Six Sigma knowledge - Previous experience in a Distribution center Education Verifiable High School diploma or GED is required.   Mitchell Cruz

Job Title : Shipping Clerk Job ID : 865464BR Location : CA - Redlands Street Address : 1127 Bryn Mawr Ave. Category : Shipping|Warehouse Job Description CVS Health has an opportunity to welcome a new member to the Pharmacy Operations (Fulfillment) Team in Redlands, CA. The Operations Assistant will partner closely with the Operations Pharmacist and Pharmacy Technician to coordinate, assemble and package customer orders for shipment. The Operations Assistant will also assist with stocking supplies and other tasks associated with the department. With opportunity for growth, this is a great position to transition into if you enjoy being on your feet and working in a team-oriented environment, Required Qualifications This position requires attention to detail for verifying prescriptions to matching invoices and packaging of specialty medications. • 1-2 years of experience in a warehouse / shipping department • 6 months experience with inventory and distribution processes • Ability to read, write and understand English • Must have a good understanding of U.S. geography (location of states). • Must possess ability to apply basic mathematical concepts such as addition, subtraction, multiplication and division to daily inventory and distribution processes. • Requires the ability to interpret and apply policies, procedures, and instructions. • Excellent organizational skills, ability to prioritize, and to manage time efficiently. • Must be able to lift 50-70 pounds. • Must be able to stand, walk and lift for up to ten hours daily. • Ability to reach, twist, turn, bend, stoop and walk. Preferred Qualifications Previous experience in a warehouse or production environment. Any related position within the healthcare services industry. Education Minimum high school education or equivalent   Mitchell Cruz

Job Title : Account Manager Job ID : 880249BR Location : CA - Work from home Category : Account Management|Omnicare Job Description CVS Health has a powerful purpose – “Helping people on their path to better health.” To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. At Omnicare, we support our company’s purpose by delivering practical and innovative solutions to address the needs of continued care communities. You will be responsible for managing local client relationships and developing the client relationship as the liaison between Senior Living clients and the enterprise. You will report to a Region Director of Senior Living Account Management. Clients may consist of Assisted Living, Memory Care, Independent Living, PACE, Group Homes or similar type communities. You will accomplish this by: - Build strong client relationships by consistently delivering client interactions that develop trust and show value - Develop cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders; deliver quarterly Executive Reviews to facility leadership to review business deliverables and evaluate new opportunities - Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities, update customer on progress - Manage routine client support activities and resolution of routine to complex client issues and requests - Partner with Account Executives to deliver initiatives at community level for National and Regional accounts - Assess client needs by partnering with community leadership and present Omnicare value proposition for new products and services to grow base - Manage community expectations of contractual covenants - Assist on all contract renewals within assigned book of business - Responsible for activities associated in on-boarding new communities - Operate with strong business acumen and industry knowledge, remaining conscious of industry trends, and be recognized as a local expert in the Senior Living space This territory will cover San Jose/South of Oakland/Santa Cruz. Required Qualifications - At least 1 year of Account Management experience - Ability to travel regularly, up to 50% This territory will cover San Jose/South of Oakland/Santa Cruz. Preferred Qualifications - Past Senior Living industry-related experience - Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction Education - High School Diploma or GED. Bachelor's degree preferred   Mitchell Cruz

Job Title : MC Expansion, Advisor Job ID : 883604BR Location : CA - Work from home Street Address : 100 Scenic View Category : Management Job Description The position participates in the development, coordination, and delivery of customer service and business support programs across various departments as they apply towards new clinic growth. The position creates and coordinates relative communication points to internal and external field management and staff. Managing the support of expansion-related activities including ordering of supplies, organization of tasks and timelines, and central web-based application support are a key component of this position. Managing operations support staff to get necessary information to support new site selection, assess current clinic performance, and make recommendations to senior management. Processes clinic requests and troubleshoots difficult situations, creating effective solutions through assessment and decision making. Responsible for the creation, adaptation, and management of a variety of programs to better support MinuteClinic Field Management and Staff. Hold regular meetings with all internal groups whose functions are tied to market expansion, keep detailed notes and records, track key milestones and troubleshoot where needed. Required Qualifications 2-5 Years Experience in similar position Must be able to solve problems, assess situations and make decisions independently at times in an autonomous environment. Project Management and organizational skills will be required frequently Must be able to communicate effectively with team members in all areas and at all levels of the organization to achieve project objectives. Works cross functionally- with Field Staff and interdepartmentally. Ability to see the “big picture”, multi-task and prioritize; simultaneously focusing on meticulous details. Be adept at establishing, maintaining, and managing working relationships with enterprise colleagues and external vendors. Ability to provide direction and leadership within components of larger tasks and projects Be prepared to work in a fast-paced environment with dynamic growth and ever-changing needs. Strong interpersonal relationship building skills are necessary, must work well as part of a team Ability to stay organized and work with a high volume of information Excellent communication skills and professional telephone and e mail mannerisms required Preferred Qualifications Ability to raise time and effort level during peak periods of expansion and other program support Proficiency with the Microsoft Office Suite, Outlook, and a working knowledge of ordering-based websites and programs are required. Delegate analytical and task-oriented assignments with appropriate level of follow-up to ensure completion. Be able to remain organized and make effective decisions when dealing with conflicting information that requires sound judgment and accountability for outcome. Flexibility to travel to support clinic openings Ability to change direction quickly and produce results when requested by leadership Education Bachelors Degree or higher Associates Degree with appropriate experience level   Mitchell Cruz

Job Title : Employee Relations Manager Job ID : 879254BR Location : CA - La Habra Street Address : 777 S Harbor Blvd Category : Human Resources Job Description As an Employee Relations Manager, you will provide dedicated, high quality, professional and experienced Employee Relations (ER) service to all managers and employees. You will be a part of the Advice & Counsel Center of Excellence and will be responsible for the delivery and resolution of escalated ER process and practices for assigned business areas, providing expert advice, consultation and guidance to managers working to deliver and ensure appropriate responses to any related Employment issues that arise. You will work to support and maintain a positive employee relations climate and will be the point for high volume and routine formal ER processes. You will also be responsible for ensuring legislative and CVS Policy compliance in the execution of business activity and CVS culture, ensuring applicable processes and policies are up to date, complaint, maintained and appropriate for achievement of business needs. You will respond to escalated manager inquiries regarding employment practices, policies, employment laws and compliance guidelines while providing advice and counsel on these issues, policy interpretation and questions. Additional responsibilities of the Advisor include: - Working with employee relations peers, ensuring consistency of advice guidance on any initiatives or projects in enterprise. - Engaging with appropriate business leaders, HRBP leaders and COES to gain specific legal or advice on specific areas, policy revision, cross market issues etc. to ensure the best advice is provided. - Participating or assigning employee relations support to business initiates that involve employee relations oversight review and strategic thoughts. - Maintaining relationships with labor unions ensuring framework and processes around business engagement are established and followed appropriately. - Coordinating with appropriate labor unions and advisor leads (organizes meetings, ensure appropriate attention to collective bargaining agreements). - Providing HR representation for staff in formal processes, consistent processes outcomes, ensuring decisions are consistent with CVS culture and policy. - Ensuring any ER situations are closed with appropriate recommended action steps and appropriate follow-ups. - Leading employment termination processes. - Provide talking points, templates, coaching and guidance, and advice to managers in the completion of employee relations processes, working to ensure robust and equitable outcomes. - Conduct employee relations reviews and audits in line with applicable practices and in support of Compliance team directives. This position will be located in La Habra, CA. Required Qualifications - 3+ years’ experience in Employee Relations or Human Resources. - Ability to travel up to 20% of the time. - 3+ years of union experience. Preferred Qualifications - PHR/SPHR certification. - SalesForce experience. - PBM industry experience. - Excellent oral and written communication skills. - Ability to present and deliver training. - Highly organized, and able to prioritize and plan time/resources accordingly, in a dynamic, high pressured environment. - Good analytical skills and affinity to metrics. - Experience in MS Office and HRIS systems. - Knowledge of current state and federal legal and regulatory legislations in Employment Law. Education - Bachelor Degree. - Will consider High School Diploma/GED plus experience in lieu of degree.   Mitchell Cruz

Job Title : Adminstrative Pharmacy Clerk Job ID : 879320BR Location : CA - Hayward Street Address : 3160 Corporate Place Category : Administrative|Customer Service Job Description Coram/CVS Health is looking for customer service oriented professionals to join our team as a Pharmacy Clerk! In this fast-paced and dynamic role, you will work alongside our Pharmacists by communicating with patients, Physicians and other healthcare professionals regarding the coordination of home infusion orders. You will be responsible for ordering and maintaining inventory, gathering and organizing patient information, and ensuring patient documentation is up to date in our electronic database. At Coram, we believe that Pharmacy Clerks are a key part of maintaining constant communication between our branch team members and clients, therefore creating a positive experience for our patients. As a Pharmacy Clerk, you will… • Maintain inventory of patient supplies, document supply needs, and place orders for drugs/medical products. • Assist with maintenance of patient files; Sort and file Physician Orders and all clinical documentation. • Answer and route telephone calls, arrange shipment dates, and assists with new referral coordination as needed. • Assist with preparation of pharmaceuticals for future compounding and packaging and shipping pharmaceuticals to patients. • Participate in on-call rotation per work-flow and business needs. Typical work hours for this position are Monday – Friday, 8:00 AM – 5:00 PM, with an opportunity for over-time based on business need. This is a full-time, permanent career that offers excellent Medical, Dental and Vision coverage, a competitive 401k, and additional benefits. Partner with Coram/CVS Health and you'll have an exciting opportunity to utilize your healthcare training and customer services skills to provide specialty infusion services administered to patients in their homes. In this role, you will partner with a team who are passionate about making a difference in patient’s lives. You can have an impact by providing the best care, education, and support to our patients, improving their overall quality of life! Coram/CVS Health is a Fortune 7 company and national leader in the home infusion and enteral nutrition fields. The word “Coram” derives from the Latin word “cor,” meaning “heart”... and our dedication to our customers is truly from the heart. Do you want to learn more? Check out the videos below! https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideos Required Qualifications • Minimum one year customer service experience • Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word. • Strong verbal and written communication skills. • Demonstrated ability to work with a sense of urgency and pay close attention to detail Preferred Qualifications • Demonstrated ability to work independently and as a team. • Experience in home health and/or healthcare industry. • Knowledge of medical terminology. • Certified Pharmacy Technician. Education High School diploma or GED   Mitchell Cruz

Job Title : Account Manager Job ID : 873352BR Location : CA - Work from home Category : Account Management|Omnicare Job Description CVS Health has a powerful purpose – “Helping people on their path to better health.” To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. At Omnicare, we support our company’s purpose by delivering practical and innovative solutions to address the needs of continued care communities. You will be responsible for managing local client relationships and developing the client relationship as the liaison between Senior Living clients and the enterprise. You will report to a Region Director of Senior Living Account Management. Clients may consist of Assisted Living, Memory Care, Independent Living, PACE, Group Homes or similar type communities. You will accomplish this by: - Building strong client relationships by consistently delivering client interactions that develop trust and show value - Developing a cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders; deliver quarterly Executive Reviews to facility leadership to review business deliverables and evaluate new opportunities - Identifying at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities, update customer on progress - Managing routine client support activities and resolution of routine to complex client issues and requests - Partnering with Account Executives to deliver initiatives at community level for National and Regional accounts - Assessing client needs by partnering with community leadership and present Omnicare value proposition for new products and services to grow base - Managing community expectations of contractual covenants - Assisting on all contract renewals within assigned book of business - Being responsible for activities associated in on-boarding new communities - Operating with strong business acumen and industry knowledge, remaining conscious of industry trends, and be recognized as a local expert in the Senior Living space This territory will cover approximately a 100 mile radius around Sacramento Required Qualifications 1 year of Account Management experience - Ability to travel regularly, up to 50% - Must possess a valid and current driver’s license. - Must possess personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured Preferred Qualifications - Past Senior Living industry-related experience - Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction - Bachelor's Degree Education - High School Diploma or equivalent   Mitchell Cruz