Police Dispatcher (PT/FT) Azusa

• Detail your experience, education, and training relevant to the position.
• Your application should cover your employment history for at least the past ten years (if employment history extends to 10 years or more).
• List your most recent experience first.
• Include at least three professional references (do not include relatives as references).
  

• A valid typing certificate is required at the time of application.
• The certificate must verify a typing speed of 40 NET words per minute.
• The certificate should not be dated later than 12 months from the date of application.
• It must indicate the source of the in-person test facility and confirm that the typing test was a five (5) minute timed test.

ESSENTIAL FUNCTIONS

• Receives requests for police or other emergency services over the phone.
• Answers 911 calls
• Screens incoming calls to determine necessity, priority, and type of response required.
• Monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations.
• Monitors cameras throughout the building. 
• Dispatches, as necessary, police units in response to calls for service or request from officers in the field.
• Uses law enforcement terminology and cites Code sections by number.
• Calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary.
• Keeps track of police unit locations and status.
• Maintains constant radio communication with personnel in the field.
• Runs warrant checks on subjects, registration checks on vehicles, and property checks.
• Relays information and instructions to personnel in the field.
• Maintains accurate log of incoming service requests and actions taken.
• Prepares other reports and records as directed; maintains files necessary for dispatch as assigned.
• Enters, updates, and retrieves information from the computer and teletype networks.
• Provides general information to the public.
• As necessary, refers callers to appropriate agencies.
• Calms angered or distraught callers.
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations.
• May assist citizens and police officers with translation related needs.
• Provides temporary and vacation relief for other staff as necessary.
• May search prisoners on an as needed basis and supervise and care for infants and children awaiting transportation.

QUALIFICATIONS

• Considerable knowledge of office procedures, record keeping system, forms correspondence, reports and other materials common to operation of a police department.
• Police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency.
• Agencies involved with police activities
• Penal Code, Vehicle Code, and local municipal code.
• 911 system and TDD Deaf Translation System.
• Computerized systems used in municipal law enforcement agencies.
  

• Ability of communicate clearly and concisely, both orally and in writing.
• Type accurately at a speed of not less than 40 net words per minute.
• Understand and follow oral and written instructions.
• Learn and follow standard broadcasting procedures and rules.
• Learn and utilize a wide variety of codes and computer commands.
• Spell accurately. 
• Work various shifts.
• Operate computer terminal and other office equipment quickly.
• Accurately, and at times, concurrently.
• Respond to emergency and problem situations effectively.
• Understand, explain and apply policies and procedures.
• Dispatch police units quickly and effectively.
• Speak clearly and precisely.
• Work under pressure and exercise good judgment.
• Effectively communicate and elicit information from upset and irate citizens.
• Work with minimum supervision.

MARGINAL FUNCTIONS 
These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability.

• Work is performed primarily in a standard office setting.
• Incumbents may be required to work extended hours including evenings and weekends from time-to-time

• Requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard and mouse to operate a personal computer. 
• Sitting for long periods of time.  
• Ability to read, write and communicate orally clearly and effectively. 
• Work environment does not require any extraordinary physical strength, heavy lifting, or other special physical qualifications.