About Goodwill SOLAC:
Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.
Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.
Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.
Goodwill is a culturally diverse and inclusive organization. We are a proud equal opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.
Summary Description:
- Under the direct supervision of the Asset Protection Lead, Asset Protection Supervisor, & the Sr. Compliance, Risk & Safety Manager, under the guidance of the Vice President (V.P.) of Corporate Compliance.
- To plan and direct the company’s efforts to prevent and minimize the loss of assets under the supervision of the Sr. Sr. The Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance
- To assist in the development of policies, procedures, and programs relating to the protection of company assets under the supervision of the Sr. Sr. The Sr. Compliance, Risk, and Safety Manager with input from the V.P. of Human Resources & Compliance
- To assist in gauging risk exposure and potential liability and develop sound risk control measures under the supervision of the Sr. The Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance
- Assist in developing, evaluating, and monitoring loss-prevention systems at all store locations, off-site facilities, ADC locations, and Transportation under the supervision of the Sr. The Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance Works under the direct under the supervision of the Sr. The Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance
Exemplary Duties / Responsibilities:
- Safeguard company property, including donated goods. under the supervision of The Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance
- Reports and takes appropriate action on any incidents of theft or unauthorized possession of company property under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance
- Provides leadership necessary to maintain a safe working environment throughout the company under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance
- Acts safely at all times.
- Follow all safety rules and regulations.
- Manages the human resources and physical assets within the area(s) of responsibility by effectively and efficiently planning, organizing, prioritizing, problem-solving, leading, motivating, coaching, training, and disciplining under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Promotes and demonstrates cooperation and teamwork under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Assists and shares knowledge and information with other employees as needed under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance
- Uses good interpersonal skills such as courteousness, sensitivity, politeness, and thoughtfulness.
- Set a good example for service participants receiving training at Goodwill and for all employees under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Responsible for the security of the company’s property, the safety of employees and service participants through sound security practices and procedures under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Provides planning and recommendations for perimeter controls, entrance and exit controls, CCTV needs, and fixturing that impact loss prevention, internal and external under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Establishes specifications, evaluates competitive bids as applicable, and ensures compliance with standards and contract terms for loss- under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Administers and directs all company investigative efforts including field investigation and undercover operations under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Identifies subsequent corrective actions designed to reduce risk under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Responsible for monitoring and ensuring proper maintenance of security and fire alarm systems under the supervision of the Sr. Compliance/Risk/Safety Manager with the assistance of the Asset Protection Specialist (APS).
- Controls staff security code access systems and key issuance under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Ensures company property is not removed without proper approvals under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance.
- Maintains appropriate inspection tours of the buildings and grounds to watch for and guard against fire, theft, illegal entry, infractions of safety regulations, and other irregularities under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance
- Performs other duties as assigned.
Employment Standards:
Education/Experience:
- High School education minimum, Bachelor of Arts Degree preferred.
- Three years experience in security, loss prevention, and investigative services; One supervisory experience.
- Ability to work independently with minimum supervision; flexible and adaptable in handling security matters 24 hours, 7 days a week.
- Ability to work with all levels and management.
- Advanced verbal and written communication skills
- Must have a basic understanding of computers and how they operate.
- Ability to solve problems as they arise.
- Ability to react appropriately in a stressful situation.
Knowledge:
- Extensive knowledge of current laws relating to security issues as they affect employers/employees, service participants, customers, contractors, and others who have contact with or do business with the organization.
Skill:
- Excellent interpersonal and communication skills in order to interact with all levels of management, employees, service participants, security agencies and the general public.
- Ability to write accurate, concise, and grammatically correct memoranda and reports.
- Maintains a high level of confidentiality.
- Support the ethical standards of the organization.
Core Competencies:
To perform the job successfully an individual should demonstrate the following competencies:
- Confidentiality – Understands and adheres to high-level confidentially in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff.
- Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
- Problem-Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and/or situations
- Task Management –Communicates changes and progress; completes projects on time and budget.
- Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
- Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
- Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
- Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
- Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC.
Licenses:
- Valid CA Driver’s License, liability insurance, and a DMV printout that is acceptable to Goodwill’s insurance company.
- Valid Guard Card preferred.
- Must be willing to use his/her personal vehicle in the course of employment.
Desirable Qualifications:
- Awareness
- Noticing unusual behavior, and changes in the facility or surrounding area is vital.
- Communication
- Write and share thorough reports of their time on the clock.
- Autonomy
- Motivated to work independently and without constant monitoring or supervision.
- Honestly
- Due to Minimal supervision, honesty and trustworthiness are absolutely necessary.
This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Goodwill is a culturally diverse and inclusive organization.
Summary Description:
- Assists the Store Manager in the daily operations of the assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals.
- Responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. This position reports to the Store Manager.
Exemplary Duties / Responsibilities:
- Assists Manager I in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and/or in the Store Manager's absence.
- Responsible for ensuring the assigned store's daily sales and operational success in partnership with the Store Manager.
- Must ensure high levels of customer satisfaction through excellent service leadership and employee training.
- Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff.
- Ensures the deposit is ready in a timely manner for the armored car services to pick up in the Manager’s absence.
- Supervisory responsibilities include assisting in interviewing and training employees; planning, assigning, scheduling, and directing work; providing input on performance appraisals; recognizing and developing employees; addressing complaints and resolving problems.
- Follows up on all assigned projects.
- Gives corrective feedback under the direction of the Store Manager.
- Operates cash register and trains staff on applicable POS functions.
- Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations.
- Reports safety hazards and all accidents to Asset Protection IMMEDIATELY.
- Needs to understand all facets of store organization and safety to eliminate safety hazards.
- Accurately completes daily sales paperwork and identifies discrepancies.
- Provides proactive customer service in a positive, professional, and courteous manner.
- Must comply with all Sales Division procedures and agency policies and procedures.
- Must be courteous when answering phones, making announcements, and dealing with customers and staff.
- Attend and actively participate in and/or facilitate meetings as assigned.
- Responsible for other duties as assigned.
Employment Standards:
Education/Experience:
- High School diploma/GED or its equivalent.
- Ability to work a flexible schedule, including evenings and weekends
- 1 - 2 years' experience in retail, thrift, or consignment.
- Positive work history.
- Ability to read and write and understand basic math. Able to create and analyze reports, spreadsheets and sales statistics
- Ability to understand complex and simple instructions.
- Ability to handle customers effectively.
- Ability to meet deadlines and respond to special needs.
- Proficient user of MS Office (MS Excel in particular) and basic computer functions.
Knowledge:
- Knowledge of retail practices, cash handling procedures, visual merchandising, and loss prevention.
- Supervision and leadership team building and training.
Skill:
- Fluent oral and written communication skills. Bilingual is a plus.
- Outstanding problem-solving and multi-tasking skills.
- Highly organized.
- Cooperation with the Manager, store personnel, and Division Directors.
- Ability to lead and supervise personnel.
- Ability to work with the public; strong interpersonal and mediation skills required.
- Use cash register, calculator/10 key, faxes, and phones.
- Good record-keeping practices.
- Effective production methods.
- Ability to accurately complete sales reports.
- Able to lift, carry, push, and pull at least 50 lbs.
Core Competencies I:
To perform the job successfully, an individual should demonstrate the following competencies:
- Confidentiality – Understands and adheres to high level confidentially in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff.
- Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics, people, and/or situations
- Task Management –Communicates changes and progress; completes projects on time and budget.
- Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things
- Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
- Teamwork –Exhibits objectivity and openness to other’s views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
- Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
- Inclusion & Equality – Is inclusive and shows respect and sensitivity for all differences: gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC
Licenses:
- Valid CA Identification Card (Or equivalent Photo ID)
This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Goodwill is a culturally diverse and inclusive organization.
Martin Rivera
