GSOC Manger Redwood City

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Global Security Operations Center (GSOC) Program Manager, assigned to a specific client, will be responsible for overseeing the formulation of systems scope, requirements gathering, and objectives relative to the client’s business plan and industry requirements. The Manager will drive strategic planning and implementation of GSOC programs and policies and develop process workflows and guidelines to standardize the business operations. 

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.

• Facilitate the strategic direction of the GSOC program, procedures, and workflows, review existing documentation, and recommend changes and improvements.

• Conduct business case analysis and effectively facilitate planning goals.
• Develop measurable key performance indicators (KPIs) and deliver status reports, business metrics, and business plans.
• Provide supervision and oversight to the Global Incident Management (GIM) team.
• Facilitate problem definition and analysis.
• Act as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, procedures, and systems.
• Create detailed descriptions of user needs and translate them into functional requirements.
• Provide guidance for the team by ensuring goals and objectives are met.
• Provide the client’s Global Protective Services team with requested information and data, as needed.
• Explore and adopt changing technology in preparedness for and to accommodate evolving organizational needs.
• Assist and cover for the GSOC Manager and/or GIM Program Manager, as needed.
• Track and maintain compliance records.
• Develop, implement, and revise governance and compliance policies and procedures and their related activities within the GSOC team.
• Generate and analyze data to ensure regulatory and contractual compliance.
• All other duties, as assigned.

Bachelor’s degree with five years of GSOC operations experience and will require the ability to obtain a CBSIS Alarm Monitoring license.

• Project management skills.
• Knowledge of 24/7 security monitoring operations, current security technology, and emerging trends.
• Knowledge of security training processes, preferred.
• Able to anticipate and respond to rapidly changing security priorities.
• Able to adapt as the external environment and organization evolves.
• Effective written and verbal communication skills.
• Able to analyze complex situations and recommend solutions.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Serve as an effective team leader.
• Able to interact effectively at all levels and across diverse cultures.
• Computer skills; Microsoft Office, InfoPath, Visio, and SharePoint.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Shift work may be required including evenings, weekends, and holidays, as needed for the successful operation of the center.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.