Dispatcher/ Reservationist, Long Beach, Ca

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MV Transportation is seeking a Dispatcher/Reservationist who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.  

Job Responsibilities: 

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. 
• Monitors radio, telephones and on-road provision of service for quality. 
• Responsible for influencing positive employee morale and quality customer service. 
• Monitors and completes driver sign-in and sign-out daily. 
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes. 
• Monitors daily system performance. 
• Participates in analysis and review of operating performance. 
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate. 
• All other duties, as assigned.   

Talent Requirements: 

• One (1) year previous Dispatcher/Reservationist experience preferred.  
• Two (2) years of Customer Service experience is preferred. 
• High School diploma or equivalent. 
• Experience with SPARE or Trapeze routing software a plus.  
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment. 
• Demonstrate a high customer service commitment. 
• Able to demonstrate professional phone manner. 
• Knowledge of the service area is a plus. 

Starting pay rate: $23.50/hour