Fraud Detection Specialist I Los Angeles

WHAT IS THE OPPORTUNITY?

 

A Fraud Detection Specialist, Level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to City National Bank and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

 

WHAT WILL YOU DO?

• Demonstrate resiliency and adaptability in a fast-paced contact center environment
• The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
• Think critically and exercise independent judgement
• Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss
• Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed
• Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned.
• Performs defined mitigation steps to reduce financial loss to our customers and the bank
• Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 2 year of general office, back office banking or accounting experience required
• Advanced computer experience required (e.g. MS Word, Outlook and Excel)
• Minimum 3 years in banking operations.
• Minimum 2 years of experience in fraud investigations, disputes, and /or fraud exposure.