JOB SUMMARY: Perform related duties supporting the operation of retail store locations. Serve donors and customers in various ways, ensuring a safe and welcoming environment. Provide outstanding customer service to promote store sales and achieve store goals.
Greet donors and customers when they enter the store location and/or attached donation site. Offer assistance and suggestions to customers when making product selections.
Become trained in cash handling and using the store cash register system. Utilize training to complete customer transactions accurately while following all related procedures.
Assist with store opening/closing procedures.
Merchandise inventory on the sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
Assist with stock rotation and markdowns as directed by the Store Manager or designee.
Prepare store donations and rotated merchandise for transfer to the central processing plant.
Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.
May perform Donor services such as taking donations, documenting donation information and communicating with Donors.
Will perform duties related to daily sanitizing of store and donation locations.
May perform minor janitorial duties as required/assigned.
Store Associates may need to perform related duties not listed on this job description.
EDUCATION REQUIRED: A high school diploma or equivalent is preferred.
LICENSE/CERTIFICATION REQUIRED: N/A
EXPERIENCE REQUIRED: None; previous sales experience preferred.
KNOWLEDGE REQUIRED: Basic math ability.
Familiarity with Goodwill Central Coast’s mission, general Company, and retail policies (this may be learned on the job).
Familiarity with electronic cash registers (this may be learned on the job)
EQUIPMENT USED:
Material handling equipment includes carts, (hand trucks) dollies, and racks.
Typical retail store equipment.
Cash register, computer-based system and other related automated tools.
Cash counting equipment.
SKILLS/APTITUDES/TEMPERAMENTS:
Ability to communicate in basic oral and written English.
Ability to communicate in basic Spanish is desirable.
Ability to maintain self-control, deal effectively with the public and work in cooperation with co- workers.
Ability to tactfully explain decisions and present information clearly as it pertains to store policies.
Ability to learn cash register operation, related store operations paperwork, and assisting in performing opening/closing procedures.
Ability to understand and accept directions and follow procedures.
Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.
Ability to move hands and fingers quickly to operate the cash register.
Ability to perform both repetitive and varied duties without loss of composure or efficiency. Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coast policy.
Martin Rivera
Since 1916, Goodwill Southern California’s mission has been to Transform Lives Through the Power of Work. We serve individuals with disabilities and disadvantages by providing education, training, work experience and job placement services.
Respect: We treat everyone with respect, compassion and inclusion, honoring their contributions and differences.
Excellence: We pursue a vision of excellence and continuous improvement to better the lives of those we serve.
Integrity: We conduct our business with integrity, accountability and concern for the environment.
Service: We serve, empower and advocate for our clients and each other.