Video Alarm Specialist, Ontario, Ca

About Triton Global Services

Triton Global Services delivers cutting-edge security solutions through the perfect blend of personnel, innovation, and technology. With dedicated divisions in Manned Guarding, Low Voltage Services, and Remote Guarding, we build customized safety strategies for diverse client environments.

Headquartered in Ontario, CA, our Remote Guarding Division utilizes AI-enhanced video analytics and real-time alerts to deter threats proactively. We are rapidly expanding and looking for professionals ready to be part of the future of security.

About the Role

This is not your typical alarm monitoring position.

As a Video Alarm Monitoring Specialist, you'll respond to AI-generated alerts, assess live camera feeds, and take decisive action—including activating two-way audio or dispatching emergency services. You’ll be operating like a virtual guard, protecting clients and property with real-time intervention tools from our secure command center.

Key Responsibilities

• Monitor AI-triggered video alarms from our Ontario Remote Operations Center
• Analyze live feeds and make quick, accurate decisions based on visual data
• Use talk-down audio systems to intervene during suspicious activity
• Respond to multiple alerts efficiently using advanced monitoring tools
• Coordinate with emergency services or on-site personnel when needed
• Log all incidents in a clear, professional, and timely manner
• Stay focused during high-pressure events and remain calm under stress
• Deliver excellent communication via phone, intercom, and email systems

Required Qualifications

• 2+ years of experience in a monitoring center or similar environment
• Valid California BSIS Guard Card
• Typing speed of 30+ WPM
• Strong written and verbal communication abilities
• Experience managing multiple screens/audio feeds in a fast-paced setting
• High proficiency with video monitoring platforms and basic computer systems
• Available to work weekends and holidays
• Dependable, detail-focused, and team-oriented

Preferred Qualifications

• Knowledge of AI surveillance, remote guarding, or IP camera systems
• 5+ years in customer service or fast-paced environments
• Bilingual or multilingual abilities

What We Provide

• A high-tech workplace with emerging security technologies
• A supportive, team-driven environment with a family-business feel
• Paid training and certification as a Triton Video Patrol Officer (VPO)
• Comprehensive benefits including:
• Medical, Dental, Vision
• PTO, sick leave, and holidays
• Annual merit-based raises
• Advancement within the Remote Guarding Division

Hiring Process

• Submit your Triton Global Services employment application
• Attend an in-person interview
• Complete a typing test (30 WPM minimum)
• Pass a background check
• Begin paid onboarding and training, including certification on our monitoring systems

After successful evaluation, you’ll operate independently as a certified Video Operator in our Ontario monitoring center.

Position Snapshot

• Job Type: Full-Time or Part-Time
• Pay: $22.50 – $25.00/hour
• Hours: 16–40 per week
• Work Location: On-site, Ontario, CA

Schedule Options

• Morning, Day, and Night shifts available
• Must be available for weekends
• Occasional overtime

Damon Oliver