$19.00 - $21.00 hourly
Robert Half
San Diego, CA
We are looking for a compassionate Bilingual Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity is ideal for someone who thrives in a high-volume call center setting and is motivated by helping individuals access important services and support. In this role, you will serve as a key point of contact for inbound inquiries, deliver accurate guidance, and help ensure each interaction reflects empathy and care. Responsibilities: • Handle incoming calls and respond to questions by providing clear information, appropriate referrals, and timely assistance based on individual needs. • Record client interactions thoroughly and promptly within web-based platforms and CRM systems to maintain accurate case details and service history. • Stay informed on community programs, organizational offerings, and available resources so guidance provided remains current and reliable. • Work closely with internal...