Bilingual Spanish Customer Experience Specialist

Bilingual Spanish Customer Service Representative

Robert Half is partnering with a nonprofit organization to identify a Bilingual Spanish Customer Service Representative to join their team. This is a great opportunity for a personable, service-focused professional who enjoys helping others and making a meaningful impact.

Position Overview

The Bilingual Spanish Customer Service Representative will serve as a key point of contact for customers, providing support in both English and Spanish. The ideal candidate is approachable, dependable, detail-oriented, and comfortable assisting individuals from diverse backgrounds.

Work Schedule: Monday–Friday, full-time

Work Arrangement: Onsite for the first 6 months; after successfully completing the initial 6 months, the position transitions to a hybrid schedule of 3 days remote and 2 days onsite.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels
• Provide friendly, professional, and timely customer service in English and Spanish
• Research and resolve customer questions, concerns, and issues
• Accurately enter and update customer information in internal systems
• Follow up with customers to ensure questions and concerns are fully resolved
• Maintain detailed and accurate records of customer interactions
• Collaborate with internal teams to address customer needs
• Follow established policies, procedures, and service standards
• Assist with additional administrative and customer support tasks as needed

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Qualifications

Qualifications:

• 1+ year of customer service, call center, administrative, or related experience preferred
• Fluency in both English and Spanish, with the ability to communicate professionally with customers in both languages
• Strong verbal and written communication skills
• Professional, friendly, and service-oriented approach
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a busy environment
• Comfortable learning new software and systems
• Strong problem-solving and follow-through skills
• Ability to work independently while also being a collaborative team member
• Proficiency with Microsoft Office and general computer applications

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Robert Half is Tracey Huerta.