Bilingual Spanish Customer Experience Specialist

About the Opportunity

Our nonprofit client is seeking a compassionate and service-oriented Bilingual Spanish Customer Service Representative to join their team. This is an excellent opportunity for someone who genuinely enjoys helping others, is comfortable working in a high-volume call center environment, and can communicate effectively with individuals from diverse backgrounds.

The ideal candidate is patient, empathetic, and able to remain calm and professional while assisting customers with questions, concerns, and requests. Fluency in English and Spanish is required.

Responsibilities

• Respond to a high volume of inbound calls and provide friendly, professional customer service
• Assist customers with questions, requests, and general inquiries
• Provide information and guidance in both English and Spanish
• Listen actively to understand customer needs and determine appropriate solutions
• Document customer interactions and update information accurately in internal systems
• Resolve issues efficiently while maintaining a compassionate and helpful approach
• Escalate complex questions or concerns to the appropriate department when needed
• Follow established procedures, policies, and confidentiality requirements
• Meet call center performance expectations, including quality, productivity, and attendance goals
• Work collaboratively with team members to ensure a positive customer experience

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Qualifications

Qualifications:

• Bilingual in English and Spanish , both written and verbal
• Previous customer service, call center, contact center, or client support experience preferred
• Strong communication and active listening skills
• Compassionate, patient, and genuinely motivated by helping others
• Comfortable working in a fast-paced, high-volume call center environment
• Ability to handle challenging or sensitive customer interactions with professionalism and empathy
• Strong attention to detail and accurate data entry skills
• Comfortable learning and navigating computer systems and multiple software applications
• Reliable, organized, and able to work effectively as part of a team

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Robert Half is Tracey Huerta.