The County of Riverside Sheriff's Department is seeking experienced 9-1-1 Dispatcher Sheriff's Communication Officer IIs to support the Palm Desert and Riverside locations. If you are currently employed by a California POST agency as a 911 Dispatcher, we encourage you to apply.
The Sheriff's 911 Communications Officer II is the full journey level class in the Sheriff's 911 Communications Officer series. Incumbents in this class provide emergency and routine services Countywide from one of the Sheriff's Communications Centers. Incumbents in this class are characterized by responsibilities, which require the execution of a high degree of discretion, initiative, and independent judgment as to a course of action where unprecedented situations routinely arise.
This class is distinguished from the class of Sheriff's 911 Communications Officer I in that the latter is a trainee level working under direct supervision. The Sheriff's 911 Communications Officer II is further distinguished from the Senior Sheriff's 911 Communications Officer in that the Senior level serves in a lead capacity over Sheriff's Communications Officers and is responsible for their initial and ongoing training.
Please note the Sheriff's 911 Communications Officer II position has opportunity for
POST pay incentives in addition to the hourly wage:
4% per hour worked for Basic POST Certificate
7% per hour worked for Intermediate POST Certificate
12% per hour worked for Advanced POST Certificate
Additional Incentives Include:
-Fully Paid Training
-Uniforms Provided
-Bilingual Pay
-Night Shift Differential Pay
-Training Officer Pay
-Department Wellness Resources
-Potential for Advancement and Special Assignments
Meet the Team!The law enforcement professionals of the Riverside County
Sheriff’s Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff’s Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.
EXAMPLES OF ESSENTIAL DUTIES
• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
MINIMUM QUALIFICATIONS
Education: Possession of a high school diploma or equivalent (e.g., GED).
Experience: Completion of all phases of training, including the Public Safety Answering Point (PSAP) position, Back-up radio and two (2) primary radio channels as a Riverside County Sheriff's 911 Communications Officer or twelve (12) months in the operation of emergency radio dispatch equipment in a law enforcement agency.
Certification: A valid POST Dispatch Certification is required.
Competitive: Candidates who have recent/current dispatch experience within the last 12 months are considered highly desirable.
Knowledge of: The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.
Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.
Meet the Team!The law enforcement professionals of the
Riverside County Sheriff’s Department, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff’s Department is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.
EXAMPLES OF ESSENTIAL DUTIES
• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
MINIMUM QUALIFICATIONS
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year that involved a substantial amount of public contact, preferably in a public safety agency.
Knowledge of: The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.
Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.
SUPPLEMENTAL INFORMATION
Testing Information
Initial candidate review will take place bi-weekly throughout the life of the job posting. All candidates will receive an email correspondence within two weeks from the date their application was submitted.
Candidates who are successful during the initial screening process will be required to complete our CritiCall exam.
Previously, our CritiCall exam was offered as an in-person proctored exam, but it is now being offered only as an un-proctored exam for candidates to complete at home. The CritiCall link will be emailed to all candidates within 2 weeks from applying. Please continue to check your email (inbox and spam folder) for an email from Test Genius.
We do not accept CritiCall scores from other agencies.
Candidates are only eligible to take the CritiCall exam once within a 30-day period.
If you have previously tested with Riverside County and have a current passing CritiCall score on file please email
[email protected] with the date you completed the exam.
Environmental Conditions
Communications Officers wear headsets to answer emergency and non-emergency calls while viewing multiple computer displays for the duration of their shift. Work is performed primarily in a seated position at ergonomic consoles. The dispatch center is at times a loud, fast-paced, and challenging environment to work in.
Other Requirements
Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination.
Incumbents will be required to work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime.
Must be able to use a computer and type a minimum of 3,233 net keystrokes per hour.
Minimally qualified candidates will be required to pass an un-proctored, computerized assessment to be considered for this position.
During the probationary period, must be able to complete a thirty-two (32) week intensive hands-on training program that includes: twelve (12) weeks of classroom training including 120-hours of California Peace Officer Standards and Training (POST) in the Basic Dispatch Academy, and twenty (20) weeks of on-the-job training.
Reasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
http://dao.rc-hr.com/.
Veteran's Preference The County has a Veteran's Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy
here (Download PDF reader).
What's Next?
This recruitment is open to all applicants.
Martin Rivera