Customer Service Video Technician

Customer Service Video Technician

Transdev in San Diego – El Cajon and Chula Vista is hiring a Customer Service Video Technician to support the MTS contract.

Working under the direction of the Customer Service Manager, the Customer Service Video Technician provides administrative and analytical support for Customer Service functions, with primary responsibilities involving video retrieval and review, customer complaint investigations, Lost & Found administration, database maintenance, and general customer service support.

The position is based primarily in El Cajon, CA and supports both East County and South Bay operations. This position requires working predominantly during the night shift, with flexibility to work early mornings, evenings, or varying schedules based on operational and video retrieval needs.

Transdev is proud to offer:

• Competitive compensation package- $18.50 – 23.00per hour

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 7 days
• Holidays: 7 standard
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard San Diego Policy

Key Responsibilities:

Video Retrieval & Review

• Retrieve, download, review, preserve, and organize onboard video from applicable video systems.
• Review video footage related to customer complaints and operational incidents.
• Prepare clear, factual summaries of video findings.
• Maintain video retrieval logs and tracking records.
• Coordinate video requests with Customer Service and other departments as needed.
• Ensure requested video is retrieved and maintained in accordance with established procedures.

Customer Complaint Investigations

• Assist with preliminary investigations of customer complaints.
• Review available documentation and video footage related to customer concerns.
• Investigate and escalate incident reports as appropriate.
• Prepare factual investigative summaries and findings.
• Track complaint investigations and assist with timely case completion.
• Maintain accurate complaint, investigation, and video tracking databases.

Lost & Found

• Receive, collect, catalog, secure, organize, and document Lost & Found items.
• Maintain the daily Lost & Found database.
• Assist with properly returning and distributing found items.
• Coordinate the donation, disposition, or destruction of unclaimed items.
• Maintain accurate records regarding the receipt and disposition of Lost & Found property.

Customer Service & Administrative Support

• Provide administrative and clerical support to the Customer Service department.
• Organize and maintain departmental records, databases, and tracking systems.
• Perform data entry and ensure information is maintained accurately and timely.
• Communicate professionally and courteously with customers, employees, management, and internal departments.
• Assist with customer inquiries and complaints as needed.
• Cover the South Bay Administrative Clerk/Receptionist area when needed.
• Perform other duties as assigned.

Qualifications

Qualifications :

• High school diploma or equivalent, such as GED, required
• Bachelor's degree preferred
• 2 years office experience preferred
• Strong verbal and written communication skills; ability to speak and write in English
• Professional, courteous, and effective interpersonal skills when interacting with the public, clients, and internal staff
• Ability to handle customer inquiries and complaints with patience and professionalism
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong organizational, time-management, and prioritization skills
• Ability to work independently and collaboratively as part of a team
• Ability to adapt to flexible or varying work schedules
• Travel requirement (50%): Commute between Chula Vista and El Cajon office as needed
• Availability to work in the early morning or late evening as needed.

Pre-Employment Requirements:

• Must submit to drug testing, and a criminal background check

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• 100% of work is accomplished indoors and in air conditioned orwell-ventilatedfacilities
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions
• Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles
• Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world
• As an operator and global integrator of mobility, we are driven by our purpose
• Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good
• Find out more or watch an overview video
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification
• They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request
• Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants
• Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities
• If reasonable accommodation is needed to participate in the job application or interview process, please contact

Drug-free workplace:

• Transdev maintains a drug-free workplace
• Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

California applicants: Please Click Here for CA Employee Privacy Policy.:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification
• They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request
• Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants
• Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law

Drug-free workplace:

• If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time
• be able to pass a drug screen and background check

California applicants: Please Click Here for CA Employee Privacy Policy.:

About Transdev:

• Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions
• Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles
• Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world
• As an operator and global integrator of mobility, we are driven by our purpose
• Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good
• Find out more or watch an overview video

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Transdev is Damon Oliver.