University of Southern California (USC)
Los Angeles, CA
Job Responsibilities
The candidate for the position of Solution Center Associate will be responsible for:
Providing clear, efficient, and courteous support to university employees who reach out to the HR Solution Center by phone or email with general HR related questions. Opening cases, completing Workday transactions and entering all required information to ensure a clear record of employee cases is maintained. Update case throughout Tier 1 resolution process with information gathered from customer follow ups. Possessing an understanding of USC’s business and how the Solution Center enables the HR function’s success.
Serving as a welcoming first point of contact for HR knowledge. Providing accurate and timely information to employees or escalating requests to Tier 2 for additional specialized support in a timely manner. Managing and maintaining clean and accurate employee records including personnel files through skilled...