$90,000 - $136,000 yearly
Pacific Gas & Electric
Sacramento, CA
Requisition ID # 172229 Job Category: Business Operations / Strategy Job Level: Individual Contributor Business Unit: Customer & Corporate Affairs Work Type: Hybrid Job Location: Sacramento Job Summary Provides support for business decisions impacting budget, Service Level, technical events, and Contact Center Staff. Customer Service Analyst responsibilities include scheduling and intraday planning support, on-call for emergencies, problem solving and data analysis, issue management (internal/external), critical staffing decisions that influence/impact the business, and widespread communication to Agents, Supervisors, and Managers during technical, emergency, non-critical and critical events. This position is hybrid, working from your remote office and Fresno or Sacramento once per week and based on business needs. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of...