Customer Success Specialist I - 1st Shift

Aluminum Precision Products (APP) is an international leader in manufacturing aluminum forgings. We offer you the opportunity to be a part of a globally recognized organization that enjoys an unparalleled reputation for quality. Here you’ll be challenged on a daily basis, tasked with solving problems, working with smart, energetic, and dedicated people with an opportunity to grow and learn.

Job Summary:

The Customer Success Specialist is responsible for supporting the Customer Success Specialist II with daily responsibilities.

Qualifications

Job Requirements:

• Perform supporting tasks for the Customer Success Specialists II/III and other Sales team members
• Cross train in various areas within Sales Department (Quotes Desk, Orders Desk and Ship Desk)
• Meet KPI's established by the Customer Success Manager.
• Collaborate with the internal CSS team to manage customer accounts, ensuring success.
• Meet KPI's established by the Customer Success Manager.
• Maintain detailed tracking of change orders and prepay orders in Excel, following up regularly until completion.
• Assist with entering hand forging orders, as needed.
• Scrutinize customer data to identify and address inconsistencies between orders and change orders
• Notify the appropriate CSS handling the account about any discrepancies
• Upload change orders for CSS II and III, ensuring accuracy and timely completion
• Perform supporting tasks for the Customer Success Specialists II & III.
• Collaborate with internal teams to ensure a seamless customer experience
• Ensure adherence to APP's policies and procedures, including our code of conduct and ethics policy, product safety, employee safety and cultural beliefs
• Ensure adherence to all process specifications
• Perform any other duties not mentioned above when instructed to do so by the department manager.

Skill Requirements:

• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies
• Results-oriented focus on meeting customer needs
• Conflict Resolution: Ability to manage disagreements and find solutions that satisfy all parties.
• Expectations Management: Setting clear and realistic goals for customer success while exceeding their initial expectations
• Continuous Improvement: A relentless pursuit of better ways to serve customers and optimize their experience
• Active Listening: Giving full attention to understand customer needs, both verbal and nonverbal
• Emotional Intelligence: Discerning customer emotions, building rapport, and effectively managing interactions
• Professionalism: Encompassing APP's Cultural Beliefs to ensure that communication, work ethic, and conduct foster a positive and respectful work environment
• Basic Knowledge of Outlook, Data Entry and Formatting in Excel
• In lieu of the above, any equivalent combination of training and experience that provides the aforementioned knowledge, abilities, and skills may be considered at APP's discretion
• This position may require access to information subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR)
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Why work for APP?:

• Medical, Dental, Vision - Generous company contribution, low cost to employee
• Life insurance - 100% company paid - covers employee, spouse and dependent children
• Generous Vacation Time
• 9 Paid Holidays
• Holiday Shut Down (Christmas thru New Year's)
• Sick Time
• Annual Bonus (based on company meeting Key Results)
• 401k (Company matches up to 4%)
• ESOP Employee Profit Sharing Retirement Plan (100% Company Paid)
• Tuition reimbursement
• Compensation: $20.00 - $23.00 an hour
• This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting
• We may ultimately pay more or less than the posted range, and the range may be modified in the future
• An employee's pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs
• APP is an ESOP (Employee Stock Ownership Plan) Company, and we are committed to the long-term growth of our organization and employees
• We offer an excellent benefits package including Medical, Dental, Vision, Life Insurance, and 401k plan
• This position may require access to information subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR)
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Accessibility: If you need help accessing this page please contact us by email: Aluminum Precision Products, Inc. is an equal opportunity employer, including disability and vets.:

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Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Aluminum Precision Products Inc is Martin Rivera.