Temporary Animal Services Representative

ABOUT THE POSITION

The County of Riverside’s Human Resources Temporary Assignment Program (TAP) is seeking a Temporary Animal Services Representative to support the Animal Services Department in San Jacinto. 

Under supervision, performs specialized clerical and customer service duties in the Department of Animal Services; assists the public in obtaining information regarding animal licensing rabies control, clinic programs, animal adoptions, animal control regulations, and other services provided by the Department; and performs other related duties as required.

The Animal Services Representative is a journey level classification and reports to an appropriate supervisor or manager level class. Incumbents in this class perform assignments that require extensive knowledge of department programs and services. The Animal Services Representative is characterized by the responsibility for providing a variety of specialized clerical services for the Department of Animal Services. Areas of assignment may include, but are not limited to, animal licensing, front counter operations, clinic programs, phone center operations and perform basic animal handling, including microchip verification and placement in appropriate care areas.

Candidates with animal welfare experience, familiarity with the Chameleon system, and bilingual proficiency in English and Spanish are highly desired.
Work schedule: 5/40. Availability to work weekends, holidays, emergency responses, and special events.

Meet the team:

The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve.  The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.

About TAP:
The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.

Click here to learn more about TAP:

TAP Benefits:  (Download PDF reader)

EXAMPLES OF ESSENTIAL DUTIES

• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws. 

• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing. 

• Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system. 

• Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports. 

• Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions. 

• Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.

• Maintain appointments animal service documents using the Chameleon system.
 
• May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.

SUPPLEMENTAL INFORMATION

Other Requirements

License: Possession of a valid California Driver's License.

Qualifications

MINIMUM QUALIFICATIONS:

• Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test
• Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints
• Customer service experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred
• Knowledge of: The principles, methods, and equipment used in providing animal services to the public
• correct English usage, grammar, spelling, vocabulary, punctuation, format, and style
• Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment
• Ability to: Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system
• use initiative and judgment in setting up formats for a variety of documents
• provide guidance to and train staff
• store and retrieve a variety of documents and subdocuments
• meet departmental production and accuracy standards
• establish and maintain effective working relationships with the public and with other county departments

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for County of Riverside is Martin Rivera.