Summary 

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

Job Responsibilities 

• Provide high profile leadership and direction by maintaining positive customer service and employee morale 

• Accountable for all aspects of store operations 

• Conduct weekly store management meetings, as well as daily huddles 

• Ensure that safety and security is maintained, reporting all problems/hazards immediately 

• Meet store goals, both in revenue and profit 

• Reach daily, weekly, monthly production goals by monitoring the production processes, ensuring pricing/sorting staff are well trained, and flow of goods to the floor is timely. This includes ensuring proper rotation is followed at all times. 

• Manage Supervisors and all employees in the absence of the Senior Retail Manager, including but not limited to, hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments. 

• Follow the LOD checklist and conduct daily audits per the checklist. 

• Ensure all SOPs are available and followed by all employees. This includes the Production Area and Merchandising of the floor. Ensure all Standards are consistently met. 

• Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from both internal and external losses 

• Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping 

• Ensure that all paperwork and reports are completed accurately and in a timely fashion 

• Oversee training of community service clients assigned to the store 

• Perform other duties as assigned by Senior Retail Manager 

Qualifications

• Preferred Qualifications
• Equipment Used
• Aptitudes/skills/temperament
• Management Acumen:
• Working conditions
• Emotional Effort
• Physical requirements
• Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace
• All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Goodwill Silicon Valley is Edward Kelly.