Customer Service Rep -Mechanically Inclined / Plumbing Knowledge

We are seeking a Mechanically Inclined Customer Service Representative to join our Berkeley team. In this role, you will interact directly with customers, contractors, and DIYers to help them find the right fixtures, answer technical product questions, and provide guidance on custom fitting and plumbing setups.
If you have a background in plumbing, hands-on mechanical aptitude, and love solving problems for customers, this is the perfect opportunity for you!

Responsibilities:
Key Responsibilities
Customer Support & Guidance: Greet customers, answer phone inquiries, and assist walk-in clients in selecting the right sinks, faucets, and plumbing fixtures for their projects.
Technical Product Advice: Provide expert advice on product specifications, plumbing compatibility, installation requirements, and custom modifications.
Problem Solving: Assist customers with troubleshooting fixture issues, replacement parts, and mechanical fittings.
Order Processing & Invoicing: Accurately process sales transactions, quotes, and customer orders.
Showroom & Inventory Support: Assist with inventory checks, receiving stock, displaying products, and keeping the showroom presentable.

Working hours: 9:00 AM - 6:00 PM

Skills:
Qualifications & Requirements
Mechanical Aptitude: Good hands-on understanding of how things work mechanically (required).
Plumbing Background: Previous experience in plumbing, hardware sales, or trade installation is highly preferred!
Communication Skills: Excellent verbal and written communication skills with a friendly, customer-focused approach.
Customer Service Experience: At least 1-2 years of customer service, retail, or trade desk sales experience preferred.
Attention to Detail: Ability to review technical specs, measurements, and fixture dimensions accurately.

Education:
High School

Experience:
1-4 years

Qualifications:
Mechanical Aptitude: Good hands-on understanding of how things work mechanically (required).
Attention to Detail: Ability to review technical specs, measurements, and fixture dimensions accurately.


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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

key responsibilities

Key ResponsibilitiesCustomer Support & Guidance: Greet customers, answer phone inquiries, and assist walk-in clients in selecting the right sinks, faucets, and plumbing fixtures for their projects.Technical Product Advice: Provide expert advice on product specifications, plumbing compatibility, installation requirements, and custom modifications.Problem Solving: Assist customers with troubleshooting fixture issues, replacement parts, and mechanical fittings.Order Processing & Invoicing: Accurately process sales transactions, quotes, and customer orders.Showroom & Inventory Support: Assist with inventory checks, receiving stock, displaying products, and keeping the showroom presentable.

experience

1-4 years

skills

Qualifications & RequirementsMechanical Aptitude: Good hands-on understanding of how things work mechanically (required).Plumbing Background: Previous experience in plumbing, hardware sales, or trade installation is highly preferred!Communication Skills: Excellent verbal and written communication skills with a friendly, customer-focused approach.Customer Service Experience: At least 1-2 years of customer service, retail, or trade desk sales experience preferred.Attention to Detail: Ability to review technical specs, measurements, and fixture dimensions accurately.

qualifications

Mechanical Aptitude: Good hands-on understanding of how things work mechanically (required).Attention to Detail: Ability to review technical specs, measurements, and fixture dimensions accurately.

education

High School

Responsibilities

Key ResponsibilitiesCustomer Support & Guidance: Greet customers, answer phone inquiries, and assist walk-in clients in selecting the right sinks, faucets, and plumbing fixtures for their projects.Technical Product Advice: Provide expert advice on product specifications, plumbing compatibility, installation requirements, and custom modifications.Problem Solving: Assist customers with troubleshooting fixture issues, replacement parts, and mechanical fittings.Order Processing & Invoicing: Accurately process sales transactions, quotes, and customer orders.Showroom & Inventory Support: Assist with inventory checks, receiving stock, displaying products, and keeping the showroom presentable.

Qualifications

• Qualifications & RequirementsMechanical Aptitude: Good hands-on understanding of how things work mechanically (required).Plumbing Background: Previous experience in plumbing, hardware sales, or trade installation is highly preferred!
• Communication Skills: Excellent verbal and written communication skills with a friendly, customer-focused approach.
• Customer Service Experience: At least 1-2 years of customer service, retail, or trade desk sales experience preferred.
• Attention to Detail: Ability to review technical specs, measurements, and fixture dimensions accurately.
• Mechanical Aptitude: Good hands-on understanding of how things work mechanically (required).Attention to Detail: Ability to review technical specs, measurements, and fixture dimensions accurately.

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Spherion Alameda County is Shayal Prasad.

See job description

California

No

S_180274