JC-536220 Support Manager

This posting states its location as Sacramento County rather than a street address. The work is assigned within that county.

Classification: MANAGER II, DEPARTMENT OF MOTOR VEHICLES

This position is located at the DMV Headquarters in Sacramento.

The California Department of Motor Vehicles (DMV) is seeking a motivated, results-oriented leader to join the Registration Services Branch (RSB), Registration Processing Unit III, located at DMV Headquarters in Sacramento. As a DMV Manager II, you will play a key leadership role in overseeing vehicle registration operations, promoting operational efficiency, maintaining accountability, and ensuring the delivery of accurate, timely, and quality customer service.

In this position, you will assist in directing and overseeing the daily activities and operational functions of a large vehicle registration processing unit, ensuring compliance with applicable state and federal laws, regulations, departmental policies, and established procedures. You will provide leadership, guidance, and oversight to subordinate Manager Is and staff, while promoting employee development, teamwork, consistency, and accountability. Key responsibilities include monitoring and managing workloads to meet established service goals; evaluating operational performance; analyzing production data; preparing statistical, productivity, and management reports; and identifying opportunities to improve processes, workflow efficiency, and service delivery; address personnel matters, resolve complex technical and operational issues, assess staffing and equipment needs, and coordinate resources to support business priorities.

The Manager II will collaborate with internal and external stakeholders, respond to customer service concerns, and provide guidance on complex vehicle registration matters. Support operational improvements and modernization initiatives, including the integration of digital processes and enhancements to existing paper-based workflows. Demonstrating sound judgment, effective communication, and strong problem-solving skills while managing competing priorities and supporting organizational objectives. In the absence of the Unit Manager, you will assume responsibility for unit operations, ensuring continuity of services, effective workload management, and adherence to departmental expectations.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the Duty Statement.

Working Conditions

Works in an open, tall wall workstation, in a climate controlled building. Will utilize personal computer (PC), printer, fax machine, and copier.

Qualifications

Special Requirements:

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• Applicants must be eligible for appointment (e.g., must take and pass examination)
• see Who May Apply section below for more information
• Additionally, applicants must have authorization to work in the United States
• Please note that we are unable to provide visa sponsorship at this time
• Using the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities
• however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement
• Advertisement may be used for subsequent vacancies within 180 days
• Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts
• Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age
• Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission
• Possession of the Minimum Qualifications will be verified prior to interview and/or appointment
• If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position
• Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.:

• Foreign Transcript Evaluation (CL-635)

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Department of Motor Vehicles is Martin Rivera.