JC-534394 Contact Center Team Supervisor

This posting states its location as Riverside County rather than a street address. The work is assigned within that county.

Classification: MANAGER I, DEPARTMENT OF MOTOR VEHICLES

This position is located at the Riverside Contact Center in Riverside.

This Limited Term position may be extended to 24 months and may become Permanent.

Would you like to be part of a dynamic team, leading change through system and process modernization? The Riverside DMV Contact Center is seeking leaders to hire, train, and develop subordinate personnel in multiple service channels. The incumbent will analyze, review, and resolve difficult and complex problems; manage multiple work priorities; work as a team; and effectively communicate verbally, in writing, and electronically to assist the public with complex problems relating to vehicle registration (VR), procurement of a driver's license (DL), and occupational licenses. Additionally, the incumbent will maintain the Department’s objectives to provide superior customer service and establish a good public image of courtesy, professionalism, integrity, and efficiency.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the Duty Statement.

Working Conditions

Work hours vary from 7:00 a.m. to 7:00 p.m. Saturday or extended hours may be required. NO Telework option.

May be required to operate a personal computer terminal for an extended period of time to review, edit, prepare, and complete assignments. May work in a climate-controlled office with artificial lights. Requires prolonged sitting, use of the telephone, personal computer, and copier.

Qualifications

Special Requirements:

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• Applicants must be eligible for appointment (e.g., must take and pass examination)
• see Who May Apply section below for more information
• Additionally, applicants must have authorization to work in the United States
• Please note that we are unable to provide visa sponsorship at this time
• Using the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities
• however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement
• Advertisement may be used for subsequent vacancies within 180 days
• Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts
• Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age
• Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission
• Possession of the Minimum Qualifications will be verified prior to interview and/or appointment
• If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position
• Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.:

• Foreign Transcript Evaluation (CL-635)

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Department of Motor Vehicles is Martin Rivera.