Senior System Administrator (MSO)

Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Public Trust/Other Required:

Job Family:

Job Description:

Systems Administrator/Mission Support Operator - $10K Sign-on bonus

*Classified work and therefore must be on-site*

Mission Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2 operational support to end customers and users in the field/worldwide.

• Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.

• Triage hardware, software, and environmental faults, alerts, or malfunctions.

• Understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology.

• When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community.

• Serve as first responder and ‘one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.

• This is similar to a civilian Emergency Operations Center for Police/Sheriff Department, but it is not the same; however, we action 911 notifications. 

• This is not a traditional Network Engineer or System Administration role; however, having either background speeds up training so you can be proficient in 6 – 12 months.

• This role is "mission critical"; therefore, are demanding and challenging. This is NOT a role that can be trusted to be performed in a remote capacity, must be ON SITE. 

• Person, we seek must have a solid Information Technology foundation.

• Panama Shift Schedule | 24/7 Shift Coverage.

• Panama Shift is a rotating shift pattern that uses multiple teams and two 2-hr shifts to provide 24/7 coverage. The working and non-working days typically follow this pattern: 2 days on, 2 days off, 3 days on, 3 days off. Each team may work the same shift (day or night) for 2-3 months then switches over to the other shift for the next 2-3 months. The rotation helps ensure equity regards to work life balance for all members of team.

Other duties include:

• Monitoring, recognition, evaluation, and correction of IT systems, network, and satellite ground stations. ​

• Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators as required for real-time detection, isolation, and resolution of problems.

• 24/7/365 Operational Support to customers and users in the field

• Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) – and utilizing established TTP's to respond to issues

• Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.​

• Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.​

• Maintain a positive, professional, and helpful working relationship with our customers.​

• Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure.​

• Provide support to the Engineering staff for testing and validation of new software releases and network connections.​

• Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.​

• Respond to customer voice and electronic support requests.​

• Respond to real time, mission critical situations (response defined in minutes).​

• Participate in internal and external scheduled exercises.​

• Create, maintain, and update SOP/TTP documentation

Qualifications

Job Qualifications:

Skills:

IT Networking, Networking, Solarwinds, Wireshark:

Certifications:

None:

Experience:

8 + years of related experience:

US Citizenship Required:

Yes:

Required Qualifications:

• 8+ years of directly related experience in IT / Network administration and support.
• TS/SCI or DoE Q Clearance
• Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
• Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations

Desired Qualifications:

• Experience with Linux and Windows system administration and networking background is preferable.

Required Education/Certifications:

• DoD 8570 Compliant Certifications are required

GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from ● Rest and recharge with paid vacation and holidays:

OWN YOUR OPPORTUNITY Explore a career in intelligence at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.:

#Armajobs:

• The likely salary range for this position is $111,155 - $150,385
• This is not, however, a guarantee of compensation or salary
• Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range

Scheduled Weekly Hours:

40:

Travel Required:

Less than 10%:

Telecommuting Options:

Onsite:

Work Location:

USA CA Livermore:

Additional Work Locations:

Total Rewards at GDIT:

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most

Our Identity Verification Process:

• As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud
• You are expected to be on camera during virtual interviews
• We reserve the right to take your picture to verify your identity and prevent fraud
• By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes

About Our Work:

• We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community
• Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation
• We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development
• Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.:

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans:

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for General Dynamics Information Technology is Chuck Callahan.