Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Position Summary

The Contract Manager is responsible for administering contract operations for a major Inter-con client’s security program. This leader will translate contract requirements into consistent field execution across approximately 19 locations, 3,000 weekly service hours, and a workforce of approximately 70 armed security officers. The Contract Manager will lead assigned supervisors, serve as a primary operational contact for the client, and ensure that staffing, service delivery, documentation, compliance, and financial performance meet contractual and Inter-Con standards.

Primary Responsibilities

• Administer day-to-day post-award contract operations in accordance with the contract, scope of work, client directives, applicable laws, and Inter-Con policies.
• Convert contract requirements, post orders, and service-level expectations into operating plans, schedules, performance standards, and supervisor accountabilities.
• Lead, coach, and hold accountable the hourly supervisors assigned to the program; provide operational direction to the broader officer workforce.
• Maintain strong client relationships through regular communication, responsiveness, issue resolution, and accurate reporting.
• Monitor staffing levels, attendance, overtime, scheduling, vacancies, and deployment readiness to ensure uninterrupted coverage across all locations.
• Conduct regular site visits and operational inspections throughout the service area, documenting observations and driving corrective action to closure.
• Coordinate recruiting, onboarding, training, scheduling, payroll, human resources, and employee-relations support with the appropriate Inter-Con partners.
• Oversee compliance with licensing, training, firearms, background, uniform, equipment, and site-specific requirements for assigned personnel.
• Review and maintain contract records, incident reports, inspection documentation, staffing reports, training records, and other required deliverables.
• Manage escalations and critical incidents; ensure timely notification, documentation, investigation support, and follow-through.
• Track operational and financial performance, including labor utilization, overtime, invoicing inputs, and other contract-related cost drivers.
• Identify operational risks, performance gaps, and process-improvement opportunities, and implement sustainable corrective actions.
• Support transition and mobilization activities before contract go-live and lead steady-state operations following launch.
• Remain accessible outside normal business hours when operational or client needs require leadership attention.
• Perform other duties as assigned in support of the contract and business needs.

Qualifications

Minimum Qualifications:

• Minimum of three (3) years of contract management, account management, project management, or comparable operational leadership experience administering post-award service operations.
• Demonstrated experience leading supervisors and frontline employees in a multi-site service environment.
• Working knowledge of contract administration, staffing, scheduling, performance management, compliance, and client-service practices.
• Strong written and verbal communication skills, including the ability to prepare reports, document decisions, and communicate effectively with client and company leadership.
• Ability to interpret contractual requirements and translate them into clear operating procedures and measurable expectations.
• Strong judgment, organization, follow-through, and problem-solving skills in a fast-paced, client-facing environment.
• Proficiency with Microsoft Office applications and the ability to learn company scheduling, reporting, and workforce systems.
• Valid driver's license and ability to travel regularly among assigned Los Angeles County locations.
• Ability to meet all company and client background, eligibility, and access requirements.

Preferred Qualifications:

• Experience managing a security, public-sector, or other labor-intensive service contract of comparable size and complexity.
• Experience overseeing armed security operations and geographically dispersed teams.
• Experience supporting a contract transition, mobilization, or major operational launch.
• Familiarity with labor budgeting, overtime controls, invoicing support, key performance indicators, and corrective-action plans.

Leadership Competencies:

• Client partnership and service orientation
• Operational ownership and bias toward action
• Supervisor development and team accountability
• Sound judgment under pressure
• Attention to detail and disciplined follow-through
• Clear, professional communication
• Continuous improvement and problem solving

Working Conditions:

• This is a field-based leadership role requiring frequent local travel among client sites and periodic work from the Commerce and/or Sylmar office
• The position requires flexibility to address time-sensitive operational matters outside the standard schedule
• A laptop will be provided
• Mobile-phone use follows the company's bring-your-own-device practices
• A company vehicle will be made available for business travel between sites

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.:

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Inter-Con is Martin Rivera.