Retail Cashier - Gift Shop - Must be 21 years old

Position Summary:

Under general direction from the Retail Supervisor, ensures the efficient operation of the casino gift shop by greeting customers, responding to questions, totaling accurate bill, and accepting correct payment in a professional, courteous manner.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Greets guests in a prompt, professional and courteous manner offering assistance with merchandise as requested.
• Displays merchandise in a tasteful manner, suggests selections to meet customer’s needs, and emphasizes selling points of article; demonstrates use of merchandise, if applicable.
• Prepares sales slip and receives payment for merchandise purchased. 
• Reconciles and balances cash drawer at end of shift.
• Helps remove tags or labels from purchased merchandise if requested by customer.
• Places new merchandise on display; ensures all displays are well stocked and prices are marked as required.
• Requisitions merchandise from stockroom.
• Prepares forms for employee consignments.  Sells and records any consignment sale.
• Maintains cleanliness and order in gift shop by cleaning shelves, counters, and tables.
• Exchanges merchandise for customers and accept returns according to established policies and procedures.
• Keeps track of merchandise issued to authorized personnel or promotional activities.
• Observes behavior of customers entering gift shop; reports suspicious behavior to supervisor or security. 
• Attends and participates in regularly scheduled staff meetings.
• Contributes to a team effort and accomplishes related results as required.
• Assists in researching new items to compliment the gift shop and guests.
• Assist in working with artists for setting up consignment agreements.
• Assists with inventory during the first of each month.

· Follows applicable TMCR company policies and procedures including Hotel Operations policies and procedures.

• Performs other duties as required.

Direct Reports:  None.

Access to Sensitive Areas:  Hotel Gift Shop storage areas, email access and all sensitive areas when accompanied with authorization.

Signatory Authority:  All related retail/gift shop forms and related forms with the authorization of Hotel Management.

Qualifications

Minimum Qualifications:

• High School Diploma or equivalent required, unless waived by Human Resources Management
• Six (6) months of cash-handling experience required
• Previous hospitality (casino, hotel, retail or guest services experience) preferred
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license

Knowledge, Skills and Abilities:

• Knowledge of retail operations.
• Knowledge of basic math and arithmetic.
• Knowledge of cash handling.
• Knowledge of casino operations.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms
• The employee frequently lifts and/or moves up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus

Work Environment:

• While performing the duties of this position, the work environment is noisy and employee will work indoors and occasionally outdoors (exposed to weather conditions)
• Additionally, the employee will be exposed to cigarette smoke

Must be able to work Nights, Weekends, and Holidays:

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Table Mountain Casino is Steven Rosales.