Job Description
HOW MIGHT YOU DEFY IMAGINATION?
You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.
Live
What you will do
Let’s do this. Let’s change the world. In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs
Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations
Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy
Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)’s and product complaints through medical information
Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families
Maintain and update patient status to track reimbursement and shipping status of U.S. patients
Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)
Liaise with medical offices as necessary to obtain insurance authorizations
Counsel patients and family on insurance and reimbursement options
Identify general and specific adherence trends and suggest appropriate action
Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks
Manage, track, and report on Open Enrollment efforts annually to ensure every patient has access to adequate insurance
Advise patients and families on insurance, financial assistance and therapeutic access programs
Attend patient meetings, industry conferences and sales meetings
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a [type of person] with these qualifications.
Basic Qualifications:
Master’s degree OR
Bachelor’s degree and 2 years of Case Management experience Or
Associate’s degree and 6 years of Case Management experience Or
High school diploma / GED and 8 years of Case Management experience
Preferred Qualifications:
Bachelor’s Degree strongly preferred
5+ years of experience in the pharmaceutical industry
2+ years prior experience as a Case Manager
Excellent communication skills and commitment to customer service
Ability to effectively resolve hurdles across multiple cases at the same time
Ability to learn product and disease information, familiarity with HIPAA and FDA
Ability to manage communication with case managers and sales reps across multiple geographies and time zones
Excel and PowerPoint skills required
Up to 20% travel required
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Amgen anticipates accepting until 8/30/2026 however, we will continue accepting
applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Amgen is Shayal Prasad.
Qualifications
State
Immediate Fill
Job Reference
Start your new mission: supporting patients.
Making a positive difference, a dedication to help others and pride in what we do: These qualities unite military veterans and Amgen professionals. When you join the team, you can expect full support in your transition and more opportunities to develop your leadership skills. Through our Veterans Resource Group, you can connect with a network of military service colleagues who can help guide your next step.
We invite you to meet some of the veterans on our team and explore our resources to enhance your career transition and journey.
A Global Biotechnology Pioneer
We have a presence in approximately 100 countries and regions worldwide and our innovative medicines have reached millions of people in the fight against serious illnesses.
LIVE. WIN. THRIVE.
About Amgen
Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.
Our belief—and the core of our strategy—is that innovative, highly differentiated medicines that provide large clinical benefits in addressing serious diseases are medicines that will not only help patients, but also will help reduce the social and economic burden of disease in society today.
Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology innovator since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.
We focus on four therapeutic areas: oncology, inflammation, general medicine, and rare disease. Our medicines typically address diseases for which there are limited treatment alternatives, or they are medicines that provide a viable option to what is otherwise available. Click here to learn more about Amgen's pipeline.
We have helped shape the scientific world’s understanding of certain disease processes, and we have engineered new types of therapeutic platforms. As a company, we could not have accomplished all of this were it not for our deep commitment to building a culture that embraces science and innovation—a culture that continues to shape who we are today.
Our Mission: To Serve Patients
Amgen is transforming biotech to better understand human diseases—and how to fight them. It's a continuous journey that we've committed to as we tackle the challenges most won't. Here, success calls for a collaborative environment. One where science and business link together to assemble support for our mission, accomplishing more for those who rely on us.
Our Award-Winning Culture
Amgen has consistently been recognized as an employer of choice by organizations like Glassdoor, Great Place to Work, Forbes, Time Magazine, Newsweek, and more. Our employees are encouraged to bring their whole selves to work and empowered with the resources needed to build a meaningful career with flexible work-life balance.
Our Values
Be Science-Based
Our success depends on superior scientific innovation, integrity and continuous improvement in all aspects of our business through the application of the scientific method. We see the scientific method as a multi-step process that includes designing the right experiment, collecting and analyzing data and rational decision making. It is not subjective or emotional, but rather a logical, open and rational process. Applying the scientific method in all parts of the organization is expected and highly valued.
Compete Intensely and Win
We compete against time, past performance and industry rivals to rapidly achieve high quality results. Winning requires taking risks. We cannot be lulled into complacency by previous achievements. Though we compete intensely, we maintain high ethical standards and demand integrity in our dealings with competitors, customers, partners and each other.
Create Value for Patients, Staff and Stockholders
We provide value by focusing on the needs of patients. Amgen creates a work environment that provides opportunities for staff members to reach their full potential. We strive to provide stockholders with superior long-term returns while balancing the needs of patients, staff and stockholders.
Be Ethical
We are relentless in applying the highest ethical standards to our products, services and communications.
Trust and Respect Each Other
Every job at Amgen is important and every Amgen staff member is important. We attract diverse, capable and committed people and provide an environment that fosters inclusion, respect, individual responsibility and values diversity. Trust is strengthened through personal initiative and by obtaining quality results rapidly.
Ensure Quality
Quality is a cornerstone of all of our activities. We seek the highest quality information, decisions and people. We produce high quality products and services. Quality is woven into the fabric of everything we do.
Work in Teams
Our teams work quickly to move scientific breakthroughs from the lab through the clinic to the marketplace and to support other aspects of our business. Diverse teams working together generate the best decisions for patients, staff and stockholders. Our team structure provides opportunities for Amgen staff to impact the direction of the organization, to gain broader perspective about other functions within Amgen and to reach their full potential.
Collaborate, Communicate and Be Accountable
Leaders at Amgen seek input and involve key stakeholders in important decisions. In gathering input, strong leaders will welcome diverse opinions, conflicting views and open dialogue for serious consideration. They will clearly communicate decisions and rationale openly and in a timely manner. Once a decision is made, the leader and members of the team will all be accountable for the results and for implementing the decision rapidly.
Our Leadership Attributes
At Amgen, we know success comes from more than just what we do—it also how we do it. Our Leadership Attributes guide us in our mission to reliably deliver high-quality, innovative medicines to patients who need them and uphold how we engage with patients, shareholders and each other.
Inspire
Create a connected, inclusive and inspiring work environment that empowers talent to thrive.
Accelerate
Enable Speed that matches the urgency of patient needs by encouraging progress over perfection.
Integrate
Connect the dots to amplify the collective power of Amgen to drive results for patients, staff and shareholders.
Adapt
Lead through change by adapting to an ever-changing environment and defining a clear course of action to deliver results.