Student Services Manager

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.  

The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Student Services Manager in the Academic Service Hub. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences, and natural sciences.

Based on a divisional framework, Academic Services Hubs will provide staff support to approximately 35 departments across Dornsife. Each hub will serve one division and the number of departments per division varies. The mission of the Dornsife Academic Service Hubs is to provide optimal, localized support to academic departments by providing specialized services that foster the academic, instructional, and research-driven engagement of faculty, staff and students in the Dornsife community.

Responsibilities:

The Student Services Manager in Life Sciences will manage department activities within the hub, which may include but will not be limited to the following:

• Manages the PhD Recruitment and Advising team within the Life Sciences hub

• Develops and implements program goals and strategies

• Resolves problems referred by subordinates or other staff

• Provides policy interpretation and technical consultation as required

• Manages the storage and maintenance of student records and data and maintains detailed records of program activities

• Plans and administers communications programs to publicize student services

This position is on-campus/hybrid depending on the role.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

• To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here. 

Qualifications

Preferred Qualifications:

• Experience in higher education, specifically working with student support services
• Strong communication and interpersonal skills
• Ability to strategically plan, develop and implement advising model
• Strong problem solving and decision-making skills

Salary range:

• The annual base salary range for this position is $86,100 - $97,850
• When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for University of Southern California (USC) is Damon Oliver.