Job Description
PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:
HR Title Group: Distribution and Production
Salary Grade: N19
FLSA Status: Non-Exempt
Approval Date: February 2025
SUPERVISES: There are no direct reports with this position.
POSITION SUMMARY:
Under general supervision, the Delivery Account Manager performs a variety of customer service, administrative, and account management duties in support of customers including: order processing, customer relations, strategy, and sales support functions. Employees in this job class will be responsible for replenishing product in customer facilities and vending machines in accordance with a pre-designated schedule and/or customer requests, and managing win/win relationships with customers through timely research and response to customer inquiries, order status and resolving production, shipping and scheduling issues. Additional responsibilities include fulfilling orders and managing product inventory levels, including loading and transportation of products from warehouse to customer sites and troubleshooting minor issues affecting vending machines when applicable. This position requires the ability to effectively communicate and provide sales support with third party customers at different levels of leadership, work independently, safely operate assigned vehicles, navigate to various locations, and maintain inventory accuracy.
TYPICAL DUTIES:
1. *Load and unload product into assigned vehicle in a safe, efficient, and organized manner, while maintaining a clean company vehicle.2. *Responsible for understanding PRIDE’s capabilities and recognizing customer needs while aligning both to grow customer relationships.3. *Record and adjust inventory levels using customer software and minimizing exposure to excess and obsolete inventory.4. *Track and compile data and documents, provide follow-up, and obtains necessary information and documents from external sources.5. *Safely and efficiently operate a delivery vehicle to transport customer products to designated locations.6. *Follow established routes and schedules by delivering products to customer sites in a safe, timely and professional manner.7. *Troubleshoot minor vending machine technical issues using guides to diagnose and fix issues.8. *Prepare and process outbound orders physically and systematically for delivery.9. Performs other duties and special projects as assigned. * Denotes Essential Job FunctionEmployer's internal job record
Job Code: AA220 - PR-Delivery Acct Manager
Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for PRIDE Industries is Chuck Callahan.
Qualifications
State
Immediate Fill
MISSION:
At the heart of everything we do is our mission to create jobs for people with disabilities. But we also care deeply about our customers’ missions and business, and we are dedicated to delivering competitive, custom business solutions that will exceed their expectations and help them fulfill their goals.
VISION:
To be the socially responsible vendor of choice in the markets we serve, and to be the recognized leader in meeting the needs of individuals in overcoming barriers to employment.
VALUES:
We value our team: Through teamwork, in a culture where we respect, value, and appreciate all differences, we create a challenging and rewarding environment with a passion for customer service. We are energized knowing that our efforts make a positive difference in the communities we serve.
We value our customers as partners in our mission. They look to us for quality, responsiveness, and value. We are committed to their complete satisfaction.
We value our purpose, which drives us to continuously fulfill our mission through adaptability, entrepreneurship, integrity, innovation, ongoing improvement, safety, social responsibility, environmental stewardship and a lot of passion.