Operations Supervisor- Los Angeles, Ca

Overview:

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Supervisor is responsible for managing and overseeing the operations of the business unit; while acting as the Transdev liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client.

You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences.

Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.

Key Responsibilities:

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle

• Operate with safety as the primary goal

• Be the deputy for technology by communicating courteously always with management, engineers, and the public

• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints

• Public/Customer facing management and leadership of hourly workforce

• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot

• Strategic planning and forecasting to meet client demands

• Remote workforce management, scheduling , and staffing to meet client requirements

• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance

• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints

• Assist team members with payroll, interpersonal issues, and career development

• Communicate announcements to the team and lead debriefs with safety messages at the forefront

• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders

• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution

• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives

• Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation

• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities

• Maintain high degree of confidentiality of all information

• Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing

• All other duties as required

Required Education and Experience:

• High School Diploma or GED

• Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams

• Degree in Engineering, Operations, or related field - preferred

Required Knowledge Skills and Abilities (KSAs):

• Proficiency with using a touchscreen smartphone (Android preferred by not required).

• Ability to use a computer to generate reports and schedules

• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes

• Good written and oral communication skills

• Ability to organize and perform work efficiently; strong attention to details

• An awareness and willingness to use Operational Excellence tools and techniques

• Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers

• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives

• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution

• Experience with performance metrics and process improvement

• Ability to work for different managers

• Proven track record of meeting or exceeding of department performance goals

• Demonstrated problem solving skills and analytical skills

• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed

• Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments

• Punctual, reliable, and team player

• Travel up to 20% of the time

• Available to be on call and responsive for 24/7 operations

Damon Oliver