Operations Manager- Perris, Ca

Key Responsibilities:

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift

• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)

• May be assigned to attend meetings with the client to represent SOM or other functional managers

• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly

• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders

• Participate in Lean/Kaizen, and other Operational Excellence initiatives

• Interpret metrics, finds opportunities and implements actions to drive results

• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives

• Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations

• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution

• Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs

• Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy

• Interacts with and assists passengers as necessary

• Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation

• Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.

• Maintains routine records and performs a variety of clerical work activities related to the property operation

• Maintains high degree of confidentiality of all information

• All other duties as assigned

Required Education and Experience:

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams

• Preferred Education: Degree in Engineering, Operations, or a related field is a plus

2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required

Required Knowledge Skills and Abilities (KSAs):

• Knowledge of service area and ability to read a map/digital map directions

• Ability to use a computer to generate reports and schedules

• Ability to supervise others and make quality business decisions regarding operations

• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes

• Good written and oral communication skills

• Ability to organize and perform work efficiently; strong analytical skills and attention to details

• Travel up to 20% of the time

• Must be on call and responsive for 24/7 operations

• Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts

Damon Oliver