$86,544 - $105,222 yearly
Santa Clara Valley Water District
Position Description: Under general supervision, a Public Safety Communications Dispatcher receives incoming emergency (9-1-1) and non-emergency telephone calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch system.
The Department of Emergency Management’s Division of Emergency Communications operates 24 hours a day, 7 days a week, 365 days a year. Public Safety Communications Dispatchers may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Public Safety Communications Dispatchers work 8-hour or 10-hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.
Examples of essential functions include, without limitation:
Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, two-way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire, or medical service assistance, or to notices of wanted persons, stolen property, warrants, and all-points bulletins; maintains confidentiality of information.
Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public.
Maintains up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers.
Responds to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.
Responds, reports, and mobilizes as necessary.
Works various 8-hour or 10-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.
Provides on-the-job training.
Working Conditions : Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time.
VIDEO: Click here to watch a video and learn more about what it’s like to work as a Public Safety Communications Dispatcher at the San Francisco Department of Emergency Management.
These minimum qualifications establish the education, training, experience, special skills, and/or license(s) which are required for employment in the classification:
1. Possession of a high school diploma or equivalent (GED or High School Proficiency Examination); AND
2. Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
Substitution : Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above.
Note: One year of experience is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Applicants must meet the minimum qualification requirement by the filing deadline unless otherwise noted.
Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
Two (2) years of recent journey-level experience dispatching law enforcement and/or fire/medical resources.
Possession of a California Commission on Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.