$4,794 - $6,002 monthly
Department of Motor Vehicles
Sacramento, CA
This posting states its location as Sacramento County rather than a street address. The work is assigned within that county.
This position is located at the DMV Headquarters in Sacramento. Under the direction of the Manager II, reviews, analyzes, processes and resolves the more complex and difficult customer issues/conflicts pertaining to requester accounts. Performs thorough Quality Control review of workloads completed by AMU staff with an emphasis on the application renewal/approval process and the assigning of correct levels of access to each requester. Reviews applications for completeness and ensures the information complies with the Department's policies, regulations, vehicle codes and procedures pertaining to the processing and billing of accounts. Identifies trends in order to establish and implement appropriate procedures and training plans. Maintains various spreadsheet reports in order to ensure unit workflows are tracked and processed in a timely manner....