$71,711 - $93,107 yearly
University of Southern California (USC)
Los Angeles, CA
The Solution Center Partner provides specialized human resources (HR) transactional support and serves as a key resource in delivering efficient, consistent, and high-quality HR services. The role partners with managers to develop and maintain processes and infrastructure that optimize service delivery, including standard operating procedures and responsibility assignment matrices. The Solution Center Partner monitors service delivery metrics, manages workload priorities, supports adherence to established service-level agreements while identifying opportunities for continuous improvement and provides escalated support for employee inquiries, with further escalation to tier 3 centers of expertise as needed. The role may specialize in an HR functional area, such as leaves of absence, benefits and wellbeing, or labor and employee relations, applying subject-matter expertise to develop knowledge resources that support first-tier issue resolution and employee self-service. The...