$33.13 - $39.15 hourly
University of Southern California (USC)
Los Angeles, CA
The University of Southern California’s Information Technology Services is seeking a talented IT Support Analyst with an exceptional commitment to service excellence. In this role, you will provide technology support to customers across the university’s campuses, help resolve technical issues, improve the customer experience, and contribute to effective technology and service solutions. This is an on-site full-time position supporting ITS customers and teams across the university. Job Accountabilities The IT Support Analyst: Communicates effectively with customers, applying problem-solving and decision-making techniques to identify and resolve customer issues. Provides timely and flexible frontline troubleshooting support by phone and email and performs root-cause analysis to determine when routing or escalation is needed. Installs and maintains current images on managed devices in client departments and develops and executes procedures for problem prevention and service...