$120,000 - $145,000 yearly
Athens Services
City of Industry, CA
Summary The Operational Excellence (OpEx) Manager is responsible for driving transformative initiatives that enhance operational efficiency and elevate the Customer Experience (CX). This role will focus on optimizing standard operating procedures, streamlining processes, and fostering seamless cross-functional collaboration to ensure a consistently exceptional customer journey. By championing a white-glove, high-touch service approach, the OpEx Manager will implement strategies that align with organizational goals and customer satisfaction benchmarks. The ideal candidate has a strategic mindset, a commitment to continuous improvement, and a passion for delivering outstanding service. Job Description Key Responsibilities Operational Excellence: Collaborate with the OpEx team and other key departments to align on service excellence standards. Mentor CX department leaders in Continuous Improvement and Lean methodologies, fostering a culture of ongoing process...