$23.08 - $32.69 hourly
Essex Property Trust, Inc
Irvine, CA
The Renewal Consultant is an integral member of the Sales Team, functioning as one of the primary points of contact for residents eligible to renew their lease. The Renewal Consultant is accountable for exceeding lease renewal goals, sending new leases timely and accurately, handling escalations, and providing exceptional customer service to residents, and colleagues. The Renewal Consultant reports to the Associate Renewal Manager.
WHAT YOU WILL DO:
Assist in a centralized sales hub by supporting the entire lease renewal process from beginning to end. Meet or exceed renewal goals while consistently striving to improve as targets evolve.
Provide superior customer service to internal and external customers to ensure a seamless experience.
Adapt to change quickly in a fast paced and evolving environment.
Work closely with internal partners to ensure an increase in Net Promoter Score (NPS) and customer survey ratings as it pertains to the renewal...