Position Summary
The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.
Duties & Responsibilities
Knowledge, Skills, and Abilities
This position is a leader in the shop. We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition, we require review the following to measure your fit for this role:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Benefits
Pay Range
Martin Rivera
We do the right thing for each customer and for each other. We listen openly and answer honestly. We don’t wait to be told the right thing to do; we do it.
We bring our best to everything we do and take pride in our successes. Our passion is infectious; it encourages and energizes those around us.
We are doers and problem-solvers. We think beyond the service bay, always looking for innovative ways to elevate service to our customers. We think bigger and challenge each other to do the same.
We are a trusted source of knowledge and confidence to each other and to our customers. We continuously build and invest in our knowledge, skills, and technology to ensure we always have the answers and options our customers need.
We communicate honestly, openly and proactively with our peers, partners and customers. We build trust by ensuring they have the timely information they need to make good decisions; we use technology to make it accessible.
Martin