JC-538537 Commander

This posting states its location as Sacramento County rather than a street address. The work is assigned within that county.

Classification: INFORMATION TECHNOLOGY MANAGER II

The Information Technology Manager II (ITM II) serves as the Commander of the Technology Infrastructure Section and is responsible for planning, organizing, directing, and coordinating statewide information technology infrastructure and support services in support of the Department's mission. The incumbent provides executive oversight of the Customer Services Group and Network Services Group and is responsible for enterprise technology operations, service delivery, network infrastructure, information security engineering, technology lifecycle management, disaster recovery planning, and strategic technology initiatives. The ITM II provides leadership for complex information technology projects, resource planning, vendor management, budgeting, policy development, and operational governance while ensuring compliance with State and Department requirements. The incumbent establishes strategic direction for enterprise service delivery through Information Technology Service Management (ITSM) practices, oversight of the ServiceNow platform, service catalog governance, and continual service improvement efforts designed to enhance customer experience, operational efficiency, and technology service reliability across the Department.

You will find additional information about the job in the Duty Statement.

Working Conditions

Monday through Friday, 0800-1700 hours. This is an office centric position.

Qualifications

Special Requirements:

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• Possession of Minimum Qualifications will be verified prior to appointment
• To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review
• Original diploma or official, sealed transcripts will be required prior to the start date
• Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent
• The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing
• Utilizing two pages with 12 point arial font, provide answers to the following three questions
• Place the questions in-line and numbered accordingly with your answers
• Restating the question in the SOQ response is not necessary
• 1
• Describe a time when you led a complex information technology organization, program, or service delivery function
• In your response, explain your approach to strategic planning, resource management, service delivery, stakeholder engagement, and how you measured organizational success. 2
• The Technology Infrastructure Section is responsible for maintaining critical technology services that support Department operations
• Describe your experience leading enterprise infrastructure, network, cybersecurity, or operational support teams
• Include how you managed risk, ensured service reliability, addressed major operational challenges, and balanced business needs with security and compliance requirements. 3
• Describe your experience managing managers, supervisors, and technical professionals in a large or complex organization
• In your response, discuss your leadership philosophy, approach to employee development, succession planning, performance management, and how you foster collaboration and accountability across multiple teams

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for California Highway Patrol is Martin Rivera.